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Level 1 Help Desk Support Jobs (NOW HIRING)

TEEMA

Help Desk Specialist I - Tier 1 Support

Orlando, FL · On-site

$45K - $47K/yr

As a Tier 1 Help Desk Specialist, you'll serve as the first point of contact for technical questions, system access issues, and service requests. You'll support users through phone, chat, email, and ...

Zigabyte Corporation

Help Desk Technician (HDI)

Montgomery, AL · On-site

$15.50 - $21/hr

Two + years experience using/supporting one or more of the below systems: * Business and Enterprise ... Current Comptia Security+ (IAT Level II Training) Certification Job Stipulations: * Must be able to ...

YRCI

Help Desk Support Rep, 1

New Orleans, LA

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms into the applicable client system. Record 100% of calls into the incident management system. Assist ...

MV Transportation

IT Help Desk Support

Kent, WA

... Level Agreements (SLA). This includes, but not limited to, desktop and server repair, network ... Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines. * Responsible for ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

... Level Agreements (SLA). This includes, but not limited to, desktop and server repair, network ... Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines. * Responsible for ...

STI

Help Desk

Trenton, NJ · On-site

$20 - $27/hr

Help Desk (Data Entry) Location: Trenton, NJ 08625 Duration: Long Term • Maintain a thorough ... Attempt to troubleshoot and resolve problems and satisfy requests. • Provide support for AOC ...

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How much do level 1 help desk support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the typical career advancement opportunities for someone starting as a Level 1 Help Desk Support?

Starting in a Level 1 Help Desk Support role provides a solid foundation for advancing in the IT field. Many professionals move into higher-level support positions, such as Level 2 or Level 3 Help Desk, network administration, or specialized technical roles as they gain experience and pursue further certifications. This entry-level position offers great exposure to troubleshooting a variety of technical issues and collaborating with different departments, which builds valuable skills for future growth. Employers often support continuing education, making it an excellent starting point for a long-term IT career.

What is a Level 1 Help Desk Support job?

A Level 1 Help Desk Support job involves providing first-line technical support to users experiencing IT-related issues. Responsibilities include troubleshooting basic hardware and software problems, assisting with password resets, and documenting incidents for escalation if necessary. Level 1 technicians rely on predefined solutions or scripts to resolve common issues quickly. They serve as the initial point of contact for IT support, ensuring efficient issue resolution or proper escalation to higher-level support teams. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive in the Level 1 Help Desk Support position, and why are they important?

To thrive as a Level 1 Help Desk Support, you need foundational IT knowledge, strong troubleshooting abilities, and typically a high school diploma or equivalent with some technical coursework or certifications like CompTIA A+ being beneficial. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS) is often required. Excellent communication, patience, and customer service skills help resolve user issues while building trust. These competencies ensure efficient problem resolution and a positive experience for users needing front-line technical assistance.

More about Level 1 Help Desk Support jobs
What cities are hiring for Level 1 Help Desk Support jobs? Cities with the most Level 1 Help Desk Support job openings:
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Level 1 Help Desk Support jobs near you
Infographic showing various Level 1 Help Desk Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Support Specialist

Help Desk Support Specialist

Information International Associates, Inc.

Weaverville, NC • On-site

Full-time

Posted 22 days ago

Job description

Company Description
IIA a Mid Tier Government Contractor is currently looking for Help Desk Support Specialist to work in Weaverville, NC.
Job Description
The primary responsibility for this position is to provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, and problem-solving skills are needed to be successful in this position.
Major Duties and Responsibilities:
• Responsible for diagnosing and resolving Tier 1 and 2 issues.
• Installation, Implementation and Administration of Microsoft System Center Suite (Configuration Manager, Operations Manager, DPM, etc.)
• Some knowledge of advanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, File & Print Server, etc.)
• Application and operating system maintenance and upgrades
• System backups and restoration
• System security and functional testing on both unclassified and classified systems.
• Providing trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact.
• Interfacing with various levels of management for briefing on configuration and design updates and changes.
• Responding to alarms and providing level 2 maintenance support for the customer base.
• Keeping customers informed by providing status updates.
• Providing outage reports to appropriate levels of management.
• Verify adherence to security guidelines, including working with auditors to ensure the systems are compliant.
• Suggest and implement solutions based on customer requirements and project goals.
• Assist other IT professionals as required.
Qualifications
Basic Required:
• Associate's Degree and minimum of 1 year of experience in Service Desk environment. Equivalent combination of education and experience will be considered.
• Experience with management of MS Windows Operating systems. Working knowledge of the latest Windows Operating Systems and standard Applications, configuration and deployments.
• Experience and working knowledge of DNS and DHCP infrastructure and technology.
• Experience and working knowledge of VMware administration.
• Ability to work responsibly with or without supervision.
• Working knowledge of ITIL processes.
Qualifications Desired:
• Ability to work on a team of other administrators and with other groups to troubleshoot issues and solve problems strongly preferred.
• Experience with MS Exchange.
• Experience with SCCM.
• Experience with NetApp storage.
• Experience with Cloud storage.
• Experience with Alarm/Physical security systems.
• Good oral communication and technical writing skills.
• Good problem solving skills and the ability to visualize a problem or situation and think abstractly to solve it is required.
• Ability to handle constantly changing tasks and priorities, to be able to multitask effectively during busy times and to exercise patience and professionalism during stressful situations is needed.
Additional Information
Clearance Requirements:
Must be a U.S. Citizen and able to hold a Public Trust Security Clearance. You do not need a current/active clearance to apply.
KeyLogic is proud to be an EEO/AA employer, M/F/D/V.

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