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Help Desk 1 Jobs (NOW HIRING)

Prolim Global

Help Desk 1

Austin, TX · On-site

$19.75 - $26.75/hr

PROLIM (www.prolim.com) is currently seeking Help Desk 1 for one of our top Client for Location - 205 W 14th St, Austin, TX 78701 - On Site Qualified candidates can directly send your updated resume ...

ACTS360

MSP Help Desk Technician I

Plant City, FL · On-site

$38.50K/yr

MSP Help Desk Technician 1 Department: Operations / Help Desk Services Reports To: Service Desk Coordinator Job Type: Permanent, full-time position Job Location: Plant City, FL Pay Details: Starting ...

ACTS360

MSP Help Desk Technician I

Plant City, FL · On-site

$38.50K/yr

MSP Help Desk Technician 1 Department: Operations / Help Desk Services Reports To: Service Desk Coordinator Job Type: Permanent, full-time position Job Location: Plant City, FL Pay Details: Starting ...

AUDI JLR LOTUS BMW MOTO

IT Help Desk 1 Intern

Wilmington, NC · On-site

$12.75 - $17.25/hr

One-on-one mentorship from an IT Manager * Insight into multiple IT career paths (help desk, systems, security, networking) * A strong understanding of how IT supports business and sales operations

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

Infojini Consulting is recognized as one of the fastest growing IT services and software ... We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3 ...

Veredus - DC

Teir 1 Help Desk

Herndon, VA

$20.50 - $27.75/hr

US Citizenship required A high school diploma or GED are required. 1 - 2 years of help desk or desktop support experience is required. Strong troubleshooting abilities are required. Possess strong ...

Spruce Technology Inc.

HELP DESK

Augusta, ME

$20.25 - $27.75/hr

IT - 18B_Office of Information Technology_OIT - Help Desk Analyst 1 - EOM/Help Desk/ Tier 2 Hybrid - 18B 5 Work Location: Hybrid. Will work remotely except every other Wednesday they will be required ...

InstantServe LLC

Tier 1 Help Desk

Harrisburg, PA · On-site

$23/hr

Tier 1 Help Desk Analyst Location: Dauphin County, Harrisburg, PA (Onsite - Riverfront Office Center) Job Type: Contract 1+ year (with possible extension) Interview: In-person (1 hour) Work Schedule ...

Aldridge Pite LLP

Help Desk Level 1

Atlanta, GA · On-site

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

Iron Bow Technologies

Help Desk Manager

Herndon, VA · On-site

Daily communication and collaboration with the Tier 1 Help Desk Team, your team * Using daily call stats, assess where staff may be struggling and offer coaching and guidance to help position all ...

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How much do help desk 1 jobs pay per hour?

As of May 31, 2026, the average hourly pay for help desk 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk 1, and why are they important?

To thrive as a Help Desk 1, you need a basic understanding of computer hardware, software troubleshooting, customer service, and typically a high school diploma or some IT coursework. Familiarity with ticketing systems like ServiceNow or Zendesk, and knowledge of operating systems such as Windows and macOS, are common technical requirements. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These skills are essential for providing timely technical support and ensuring user satisfaction in a fast-paced IT environment.

What are some common challenges faced by Help Desk 1 professionals, and how can they be managed effectively?

Help Desk 1 professionals often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it's important to prioritize tickets, follow established troubleshooting protocols, and leverage available knowledge bases. Developing strong communication skills and maintaining a calm, patient demeanor can also help build rapport with users and ensure issues are resolved efficiently.

What are Help Desk 1 jobs?

Help Desk 1 jobs are entry-level positions in IT support, where employees assist users with technical issues related to computers, software, and networks. These roles typically involve answering calls, responding to emails or tickets, and troubleshooting basic problems. Help Desk 1 professionals often escalate more complex issues to higher-level support teams. They play a crucial role in ensuring that users can efficiently use technology in the workplace.
More about Help Desk 1 jobs
What cities are hiring for Help Desk 1 jobs? Cities with the most Help Desk 1 job openings:
What states have the most Help Desk 1 jobs? States with the most job openings for Help Desk 1 jobs include:
What job categories do people searching Help Desk 1 jobs look for? The top searched job categories for Help Desk 1 jobs are:
Help Desk 1 jobs near you
Infographic showing various Help Desk 1 job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 100% Physical job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk 1

Help Desk 1

Prolim Global

Austin, TX • On-site

$19.75 - $26.75/hr

Contractor

Posted 14 days ago

Job description

PROLIM (www.prolim.com) is currently seeking  Help Desk 1 for one of our top Client for Location - 205 W 14th St, Austin, TX 78701 – On Site

Qualified candidates can directly send your updated resume and contact info via email: jayaprakash.hiremath@prolim.com

Job description:

Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer’s issue and determination of the best way to resolve the problem.

Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of on‐boarding process, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented.

Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management. 

SKILLS AND QUALIFICATIONS

  • Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
  • Experience working with customers across all levels of technological proficiency.
  • Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
  • Experience with Active Directory
  • Experience with cloud platforms and technologies like Microsoft Azure
  • A strong desire to grow and advance within an organization with an opportunistic landscape
  • A strong desire to grow and advance within an organization with an opportunistic landscape

OTHER SPECIAL REQUIREMENTS

CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred

Strong preference for temp to hire possibility

About PROLIM

PROLIM is a leading provider of PLM, IoT and Digital transformation solutions to Global Fortune 1000 companies. With 9 global offices in US, India, and Australia, PROLIM has won 30+ awards and proudly serving over 1200+ customers to innovate and improve their profitability and efficiency. PROLIM was founded in 2005 and is headquartered in Farmington Hills, USA. With the global footprint and expertise in latest technologies, PROLIM can partner with you to speed up your Digital Transformation journey.