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Help Desk 1 Jobs (NOW HIRING)

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Tier 1 Networking and troubleshooting as well as support Qualifications for Help Desk Technician * Experience working in a help desk environment * Flexibility to work a variety of shifts with minimal ...

Leidos

Help Desk Manager

Chantilly, VA

$92.30K - $166.85K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... Provide weekly team meetings and periodic 1:1 coaching to team members * Communicate with senior ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92.30K - $166.85K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... Provide weekly team meetings and periodic 1:1 coaching to team members * Communicate with senior ...

Amyx, Inc.

Help Desk Manager

Battle Creek, MI

Amyx is seeking to hire a Help Desk Manager to oversee and manage the Commercial and Government ... Every qualified applicant receives focused consideration for employment and no one is discriminated ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... been one of West Michigan's premier technology providers. From Managed IT services to physical ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... been one of West Michigan's premier technology providers. From Managed IT services to physical ...

The Arc of Schuyler

Help Desk Technician

Elmira, NY

$19 - $21.85/hr

To excel as a Help Desk Technician at The Arc of Chemung-Schuyler, candidates should ideally possess 1-2 years of experience in an Information Technology Help Desk role. While not mandatory ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

BROAD RIVER RETAIL

Help Desk Analyst

South Portland, ME

$55K - $60K/yr

Handle Tier 1 and Tier 2 Requests: A Tier 2 Help Desk typically deals with both basic (Tier 1) and more complex (Tier 2) support issues, acting as a go-to person for problem resolution. * Review and ...

First Soft Solutions

Help Desk Trainee

Monmouth Junction, NJ · On-site

$20.50 - $27.50/hr

The Help Desk Trainee will provide entry-level technical support within an IT environment ... Provide Level 1 technical support for desktops, laptops, and peripherals * Troubleshoot basic ...

First Soft Solutions

Help Desk Trainee

Monmouth Junction, NJ · On-site

$20.50 - $27.50/hr

The Help Desk Trainee will provide entry-level technical support within an IT environment ... Provide Level 1 technical support for desktops, laptops, and peripherals * Troubleshoot basic ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... been one of West Michigan's premier technology providers. From Managed IT services to physical ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... been one of West Michigan's premier technology providers. From Managed IT services to physical ...

BROAD RIVER RETAIL

Help Desk Analyst

South Portland, ME

$55K - $60K/yr

Handle Tier 1 and Tier 2 Requests: A Tier 2 Help Desk typically deals with both basic (Tier 1) and more complex (Tier 2) support issues, acting as a go-to person for problem resolution. * Review and ...

Hartwig Staffing

Help Desk Manager

Edmond, OK · On-site

$80K - $90K/yr

Lead enterprise level help desk team; Tier 1 to Tier 3. * Manage, mentor and lead team, establish KPI's and SOP's * Handle high level escalations, outages, etc. * Experience supporting Windows, AD ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Minimum one year of professional IT experience * Audio / Visual experience a plus * Valid Driver ...

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How much do help desk 1 jobs pay per hour?

As of May 31, 2026, the average hourly pay for help desk 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk 1, and why are they important?

To thrive as a Help Desk 1, you need a basic understanding of computer hardware, software troubleshooting, customer service, and typically a high school diploma or some IT coursework. Familiarity with ticketing systems like ServiceNow or Zendesk, and knowledge of operating systems such as Windows and macOS, are common technical requirements. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These skills are essential for providing timely technical support and ensuring user satisfaction in a fast-paced IT environment.

What are some common challenges faced by Help Desk 1 professionals, and how can they be managed effectively?

Help Desk 1 professionals often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it's important to prioritize tickets, follow established troubleshooting protocols, and leverage available knowledge bases. Developing strong communication skills and maintaining a calm, patient demeanor can also help build rapport with users and ensure issues are resolved efficiently.

What are Help Desk 1 jobs?

Help Desk 1 jobs are entry-level positions in IT support, where employees assist users with technical issues related to computers, software, and networks. These roles typically involve answering calls, responding to emails or tickets, and troubleshooting basic problems. Help Desk 1 professionals often escalate more complex issues to higher-level support teams. They play a crucial role in ensuring that users can efficiently use technology in the workplace.
More about Help Desk 1 jobs
What cities are hiring for Help Desk 1 jobs? Cities with the most Help Desk 1 job openings:
What states have the most Help Desk 1 jobs? States with the most job openings for Help Desk 1 jobs include:
What job categories do people searching Help Desk 1 jobs look for? The top searched job categories for Help Desk 1 jobs are:
Help Desk 1 jobs near you
Infographic showing various Help Desk 1 job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 100% Physical job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

STI

Golden, CO • On-site

$20.75 - $28/hr

Full-time

Posted 15 days ago

Job description

Help Desk Technician
Golden, CO
12+ Months
NOTE: This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of training. Please DO NOT submit a candidate that is not willing to be on-site full time.
The purpose of this NOC position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams.
The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
Responsibilities for Help Desk Technician
  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
  • Document customer interactions
  • Resolve customer reported issues
  • Escalate unresolved issues to the next Tier
  • Install, make changes and repair computer hardware and software
  • Monitor and respond quickly to incoming requests related to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Assist with onboarding and offboarding of new or outgoing users.
  • Install, configure, maintain and upgrade PC software.
  • Tier 1 Networking and troubleshooting as well as support

Qualifications for Help Desk Technician
  • Experience working in a help desk environment
  • Flexibility to work a variety of shifts with minimal notice
  • Must have reliable transportation
  • Must be able to pass a background check
  • Proficiency with Windows, Linux, and IOS computers
  • Excellent oral and written communication skills
  • Detail oriented and highly organized to keep tickets in order
  • Ability to remain calm and professional in stressful situations
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
  • Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
  • Understanding and appreciation for information security within systems and user devices.
  • Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
  • Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus

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