ZipRecruiter

Log In

1

Help Desk Team Lead Jobs (NOW HIRING)

IBML

Help Desk Manager

Birmingham, AL · On-site

Team Leadership * Lead, coach, and develop Help Desk team members to improve technical knowledge, customer service skills, process discipline, and accountability. * Establish clear roles ...

SOSi

Help Desk Lead with Security Clearance

Miami, FL · On-site

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Demonstrated experience in managing a help desk team, implementing IT support workflows, and ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

The standard work week is 37.5 hrs./wk. The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS ...

ServiceTec

Service Desk Team Lead

Herndon, VA · Remote

Title:Service Desk Team Lead Location: Remote (US-based) Due to a reorganization, we have an exciting internal vacancy opportunity to manage US Service Desk operations in a fast-paced environment ...

C3EL

Senior Help Desk Manager

Honolulu, HI

C3EL is seeking a cleared Senior Help Desk Manager to join our on-site team at Fort Shafter Flats ... Lead and manage Tier I-III Help Desk operations supporting SIPR, NIPR, and CENTRIX networks.

TrovaSearch

Help Desk Supervisor

Orlando, FL

... lead/supervisory capacity. Technical Responsibilities (Working Level II) * Works the ticket queue ... Provides day-to-day supervision of the help desk team, including ticket triage, assignment ...

Daystar

Be Seen First

IT Help Desk Engineer

Newington, NH · On-site

$50K - $70K/yr

Director of Operations (with day-to-day oversight from the Help Desk Team Lead) Position Summary: The Help Desk Engineer is responsible for providing timely, professional support to resolve day-to ...

Oracle

HR Help Desk Manager

San Francisco, CA · On-site

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Team Lead Jobs

Help Desk Team Lead information

See salary details

$21.5K

$63.1K

$118.5K

How much do help desk team lead jobs pay per year?

As of Jul 25, 2026, the average yearly pay for help desk team lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

How does a Help Desk Team Lead balance managing a team and handling technical support issues directly?

A Help Desk Team Lead typically splits their time between overseeing the support team’s workflows and directly resolving complex technical issues that require advanced expertise. While much of their day involves monitoring ticket queues, coaching team members, and ensuring service levels are met, they also act as an escalation point for difficult cases. This dual responsibility requires strong organizational skills, as well as the ability to prioritize between team management tasks and hands-on problem solving. Successful leads often schedule regular check-ins with team members and set aside focused time for high-priority technical support to maintain both team performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Help Desk Team Lead, and why are they important?

To thrive as a Help Desk Team Lead, you need strong technical troubleshooting abilities, leadership experience, and a solid understanding of IT support practices, often supported by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote support tools, and knowledge base platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills help you manage both team performance and customer satisfaction. These skills and qualities are crucial to ensure efficient support operations, motivate your team, and deliver high-quality service to end-users.

What is the difference between Help Desk Team Lead vs Help Desk Technician?

AspectHelp Desk Team LeadHelp Desk Technician
CertificationsCompTIA A+, ITIL, leadership trainingCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervisory role, team coordinationTechnical support, troubleshooting
ResponsibilitiesOverseeing support team, managing escalationsResponding to user issues, resolving technical problems

The Help Desk Team Lead typically has leadership responsibilities, overseeing support staff and managing escalations, while the Help Desk Technician focuses on direct technical support and troubleshooting. Both roles require similar certifications and work in customer support environments, but the Team Lead has additional supervisory duties.

What does a Help Desk Team Lead do?

A Help Desk Team Lead oversees a team of help desk technicians, ensuring that technical support requests are handled efficiently and effectively. They coordinate daily operations, provide guidance and training to team members, and act as a point of escalation for complex issues. In addition, they monitor performance metrics, implement best practices, and work to improve customer satisfaction. The role also involves communicating with other departments to resolve problems and optimize IT support processes.
More about Help Desk Team Lead jobs
What cities are hiring for Help Desk Team Lead jobs? Cities with the most Help Desk Team Lead job openings:
What states have the most Help Desk Team Lead jobs? States with the most job openings for Help Desk Team Lead jobs include:
What job categories do people searching Help Desk Team Lead jobs look for? The top searched job categories for Help Desk Team Lead jobs are:
Help Desk Team Lead jobs near you
Infographic showing various Help Desk Team Lead job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.
Help Desk Software Management Team Lead

Help Desk Software Management Team Lead

Linchpin Solutions, Inc.

Quantico, VA • On-site

Full-time

Posted 12 days ago

Job description

Job Summary:
Linchpin Solutions is an innovative company in the IT, engineering, and software development fields, currently seeking a Help Desk Software Management Team Lead. This role involves overseeing the trouble ticketing infrastructure and managing the Help Desk section, ensuring compliance and effective operation.
Responsibilities:
• Acts as the team lead overseeing daily help desk operations.
• The role demands extensive administration and tier I/II troubleshooting for the trouble-ticketing management software (e.g., JIRA).
• Technical configuration duties include: creating problem investigations for trending issues, updating priority/weight ranges, building incident templates, authoring decision trees to aid in ticket creation.
• The lead will: properly path assignment scripts, configure email notifications, update broadcast system alerts, create knowledge articles, establish user permissions, run detailed reports to track call volumes, operator performance, and ticket rework levels.
Qualifications:
Required:
• Active Secret clearance
• Bachelor's Degree in IT, Computer Science, Engineering, or a related field
• DoD 8140/8570.01-M IAT Level II (e.g., CompTIA Security+ CE)
• Atlassian Jira Administrator
• 3-5 years IT Helpdesk experience
• 2+ years of supervisory or managerial experience
• Experience with Microsoft Office
• Verbal and written communication skills
• Ability to work both collaboratively and individually
• Critical Thinking Skills
• Ability to give presentations and briefings as needed
• Acts as the team lead overseeing daily help desk operations
• Extensive administration and tier I/II troubleshooting for the trouble-ticketing management software (e.g., JIRA)
• Creating problem investigations for trending issues
• Updating priority/weight ranges
• Building incident templates
• Authoring decision trees to aid in ticket creation
• Properly path assignment scripts
• Configure email notifications
• Update broadcast system alerts
• Create knowledge articles
• Establish user permissions
• Run detailed reports to track call volumes, operator performance, and ticket rework levels
Preferred:
• 3-5 years IT Helpdesk experience preferred
• 2+ years of supervisory or managerial experience preferred
Company:
Linchpin Solutions, Inc. was founded in 2014 to provide exceptional integrated product support services in the tactical C5ISR arena. Founded in 2014, the company is headquartered in Aberdeen Proving Ground, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Apply