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Help Desk Team Lead Jobs (NOW HIRING)

TekSynap

Service Desk Team Lead

Arlington, VA · On-site

$130K - $155K/yr

Responsibilities & Qualifications We are seeking Service Desk Team Lead to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. You will oversee a team of ...

TekSynap

Service Desk Team Lead

Arlington, VA

$130K - $155K/yr

Responsibilities & Qualifications We are seeking Service Desk Team Lead to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. You will oversee a team of ...

TekSynap

Service Desk Team Lead

Arlington, VA

$130K - $155K/yr

We are seeking Service Desk Team Lead to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. You will oversee a team of service desk agents and service desk ...

C3EL

Senior Help Desk Manager

Honolulu, HI

C3EL is seeking a cleared Senior Help Desk Manager to join our on-site team at Fort Shafter Flats ... Lead and manage Tier I-III Help Desk operations supporting SIPR, NIPR, and CENTRIX networks.

Tria Federal

Help Desk Manager

Lead and manage the Help Desk team, including recruitment, onboarding, training, professional development, and performance evaluation. * Design, implement, and continuously improve help desk ...

Robert Half

Help Desk Manager

San Diego, CA · On-site

$100K - $115K/yr

We are looking for an experienced Help Desk Manager to lead a distributed support team serving employees across San Diego, California and other locations. This role is responsible for maintaining ...

Barbaricum

Help Desk Lead (Pre-Award)

Doral, FL

Join our team. Join a team supporting U.S. Southern Command's Enhanced Domain Awareness (EDA ... This role will lead help desk operations supporting both cloud-based and on-premises environments ...

Steve Madden

Service Desk Team Lead

Long Island City, NY · On-site

$66K - $70K/yr

General Summary The Service Desk Team Lead is responsible for overseeing daily IT support operations, ensuring high-quality technical assistance across corporate, retail, and distribution ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Help Desk Lead shall lead a team of technicians providing broad-based technical support to end-users of networks, systems, and related services. The Service Desk Manager shall provide support to ...

Barbaricum

Help Desk Lead (Pre-Award)

Doral, FL · On-site

Join our team. Join a team supporting U.S. Southern Command's Enhanced Domain Awareness (EDA ... This role will lead help desk operations supporting both cloud-based and on-premises environments ...

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All JobsHelp Desk Team Lead Jobs

Help Desk Team Lead information

See salary details

$21.5K

$63.1K

$118.5K

How much do help desk team lead jobs pay per year?

As of Jun 14, 2026, the average yearly pay for help desk team lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

How does a Help Desk Team Lead balance managing a team and handling technical support issues directly?

A Help Desk Team Lead typically splits their time between overseeing the support team’s workflows and directly resolving complex technical issues that require advanced expertise. While much of their day involves monitoring ticket queues, coaching team members, and ensuring service levels are met, they also act as an escalation point for difficult cases. This dual responsibility requires strong organizational skills, as well as the ability to prioritize between team management tasks and hands-on problem solving. Successful leads often schedule regular check-ins with team members and set aside focused time for high-priority technical support to maintain both team performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Help Desk Team Lead, and why are they important?

To thrive as a Help Desk Team Lead, you need strong technical troubleshooting abilities, leadership experience, and a solid understanding of IT support practices, often supported by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote support tools, and knowledge base platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills help you manage both team performance and customer satisfaction. These skills and qualities are crucial to ensure efficient support operations, motivate your team, and deliver high-quality service to end-users.

What is the difference between Help Desk Team Lead vs Help Desk Technician?

AspectHelp Desk Team LeadHelp Desk Technician
CertificationsCompTIA A+, ITIL, leadership trainingCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervisory role, team coordinationTechnical support, troubleshooting
ResponsibilitiesOverseeing support team, managing escalationsResponding to user issues, resolving technical problems

The Help Desk Team Lead typically has leadership responsibilities, overseeing support staff and managing escalations, while the Help Desk Technician focuses on direct technical support and troubleshooting. Both roles require similar certifications and work in customer support environments, but the Team Lead has additional supervisory duties.

What does a Help Desk Team Lead do?

A Help Desk Team Lead oversees a team of help desk technicians, ensuring that technical support requests are handled efficiently and effectively. They coordinate daily operations, provide guidance and training to team members, and act as a point of escalation for complex issues. In addition, they monitor performance metrics, implement best practices, and work to improve customer satisfaction. The role also involves communicating with other departments to resolve problems and optimize IT support processes.
More about Help Desk Team Lead jobs
What cities are hiring for Help Desk Team Lead jobs? Cities with the most Help Desk Team Lead job openings:
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What job categories do people searching Help Desk Team Lead jobs look for? The top searched job categories for Help Desk Team Lead jobs are:
Help Desk Team Lead jobs near you
Infographic showing various Help Desk Team Lead job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.
Help Desk Coordinator with Security Clearance

Help Desk Coordinator with Security Clearance

Cherokee Federal

San Antonio, TX • On-site

$47K - $56K/yr

Other

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Help Desk Coordinator Intermediate This position requires an active Secret clearance. Help Desk Coordinator Intermediate, under general supervision, responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation and resolution steps as well as resolve fewer complex problems immediately, while more complex problems are assigned to senior level support. Compensation & Benefits: Estimated Starting Salary Range for Help Desk Coordinator Intermediate : $47,000 - $56,820 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice. Help Desk Coordinator Intermediate Responsibilities Include: Assists trouble tickets opened by users on the Helpdesk site, the Contractor shall review all information for accuracy and coordinate with the user for any additional information required. Assists users with CAC pin resets. Interfaces with vendor support service groups to ensure appropriate notification during outages or period of degraded system performance. Assists with installation of terminals and associated hardware. Supports functional users in troubleshooting computer related problems. Polite, patient, and customer focused assistance is a must. Notify users of modified input data/format requirements. Adheres to regulations concerning Computer Operations. Installs software on PCs SOC operating systems and upgrades, as well as installation and update of COTS software packages including the Microsoft Office Suite. Use trouble ticket software (Remedy or other method as mutually agreed upon by COR and Project Manager) to document and maintain all user trouble calls. A Remedy ticket number shall be updated in the Helpdesk ticket for reference. Processes all in/Out processing documents. This includes Special Access Authorization Requests (SAARs). Reviews all documentation for accuracy and work with the user for any required information. Assists users with completing required Cyber Awareness training when user does not have access to the network. Performs other job-related duties as assigned. Help Desk Coordinator Intermediate Experience, Education, Skills, Abilities requested: Two (2) years of experience in computer system/network support. Includes one year of specialized experience related to Hardware PC Technician. Two (2) years' experience with: PC Network, Windows OS, and Active Directory. One (1) year experience working with web-based ticket submission * Shall be DoD 8140 certified at the IA T Level II at a minimum IAW AFMAN 17-1303, para 3.2.1.2, which includes CCNA Security, CySA+, GIC SP, GSEC, Security+, or SSCP
Must pass pre-employment qualifications of Cherokee Federal Company Information: Cherokee Nation System Solutions (CNSS) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNSS is part of Cherokee Federal - a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com. #CherokeeFederal #LI #LI-ONSITE #LI-CG #AppC List similar searchable job titles Help Desk Team Lead Service Desk Coordinator IT Support Coordinator Technical Support Coordinator Customer Service Coordinator List Keywords Incident management Service coordination Ticket tracking Escalation management * Process improvement Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.
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About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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