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End User Support Supervisor Jobs (NOW HIRING)

Orgill, Inc.

End User Support Analyst

Collierville, TN · On-site

Orgill is seeking a highly motivated and skilled End User Support Specialist to provide exceptional technical assistance to our employees. This candidate will be a key point of contact for resolving ...

Marmon

End User Support Technician

Carol Stream, IL

The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a ...

Marmon

End User Support Technician

Brooklyn Park, MN

The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a ...

DataServ

End User Support Specialist

Tiffin, OH · On-site

The End User Support Specialist will provide on-site support, troubleshooting issues related to devices and software while ensuring effective communication with customers and maintaining technology ...

Cayuse Holdings

End User Support Tier 1.5

Pendleton, OR · On-site

$16 - $20/hr

End User Support Tier 1.5 CAYUSE COMPANY: Cayuse Shared Services LOCATION Pendleton, OR SALARY: $16.00 - $20.00 EMPLOYEE TYPE: Full-Time Hourly Non-Exempt TRAVEL No RELOCATION No The Work The End ...

Cannon Search

End User Support Manager

Boston, MA · On-site

A growing organization is seeking a End User Support Manager to lead a skilled team and drive modern device management across the company. This is a hands-on role focused on automation, security, and ...

Inspire Brands

End User Support Analyst

Atlanta, GA

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves ...

Cayuse Holdings

End User Support Tier 1.5

Pendleton, OR · On-site

$16 - $20/hr

End User Support Tier 1.5 CAYUSE COMPANY: Cayuse Shared Services LOCATION Pendleton, OR SALARY: $16.00 - $20.00 EMPLOYEE TYPE: Full-Time Hourly Non-Exempt TRAVEL No RELOCATION No The Work The End ...

Inspire Brands

End User Support Analyst

Atlanta, GA

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves ...

Stewart

End User Support Specialist II

Houston, TX · On-site

Provides a high level of customer service and timely technical support for end-user computer and ... Individual contributor having no supervisory responsibilities; manages own workload * Performs all ...

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All JobsEnd User Support Supervisor Jobs

End User Support Supervisor information

See salary details

$22.5K

$67.9K

$121K

How much do end user support supervisor jobs pay per year?

As of Jul 23, 2026, the average yearly pay for end user support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between End User Support Supervisor vs Help Desk Technician?

AspectEnd User Support SupervisorHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like CompTIA A+ or HDI Support Center AnalystOften requires an associate degree or equivalent; certifications like CompTIA A+
Work EnvironmentSupervises support teams, manages escalations, and oversees support operationsProvides frontline technical support to end users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providers, and large organizationsCommon in IT help desks, customer support centers, and small to medium businesses

The End User Support Supervisor oversees support teams and manages support processes, while Help Desk Technicians focus on direct technical assistance to users. The supervisor role involves leadership and coordination, whereas technicians handle day-to-day troubleshooting.

What are the key skills and qualifications needed to thrive as an End User Support Supervisor, and why are they important?

To thrive as an End User Support Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Outstanding communication, problem-solving, and team-management skills help drive team performance and ensure customer satisfaction. These skills and qualities are crucial for efficiently resolving technical issues, leading support teams, and maintaining high service standards.

What are the main challenges faced by an End User Support Supervisor, and how can they be managed effectively?

End User Support Supervisors often face challenges such as balancing support ticket priorities, managing a diverse team with varying skill levels, and ensuring consistent service quality under tight deadlines. Effective communication, setting clear expectations, and providing ongoing training are vital in overcoming these hurdles. Additionally, implementing standardized procedures and leveraging IT service management tools can help streamline workflows and monitor team performance, enabling supervisors to address issues proactively and maintain high customer satisfaction.

What does an End User Support Supervisor do?

An End User Support Supervisor oversees a team of IT support specialists who assist employees or clients with technical issues related to hardware, software, and network systems. They ensure that support tickets are resolved efficiently, monitor team performance, and implement best practices for customer service. Additionally, they may provide training, coordinate with other IT departments, and help develop policies to improve support operations.
More about End User Support Supervisor jobs
What states have the most End User Support Supervisor jobs? States with the most job openings for End User Support Supervisor jobs include:
What job categories do people searching End User Support Supervisor jobs look for? The top searched job categories for End User Support Supervisor jobs are:
End User Support Supervisor jobs near you
Infographic showing various End User Support Supervisor job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 15% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
End User Support Technician

End User Support Technician

Marmon Foodservice Technologies

Carol Stream, IL • On-site

Full-time

Posted 11 days ago

Job description

Job Summary:
Marmon Foodservice Technologies, Inc. is a part of the global industrial organization Marmon Holdings, which focuses on innovation in foodservice equipment. The End User Support Technician provides first-line support for IT issues, managing operations of business applications and ensuring high levels of performance and security.
Responsibilities:
• Submit, assign, and monitor tickets in the service desk queue. Prioritize the workload based on sensitivity and impact, follow up on open tickets to make sure issues are resolved within the set SLA.
• Maintain service level role performance by supporting users via business phone, emails, and other collaboration tools to ensure objectives are achieved
• Execute day-to-day functions of support for both on-site and remote users ensuring that the appropriate prioritization and procedures are followed.
• Strive to provide exceptional customer service for the users on a consistent basis, exhibit empathy to user problems and take full ownership of providing prompt support for all IT needs.
• Be able to work on a flexible and collaborative team (onsite remote)
• Conduct independent research by reading knowledgebase articles, manuals, and procedure documents.
• Manage problems through resolution with clear communication and status updates for affected users and management.
• Provide on-call support and weekend coverage based on business requirements
• Perform other duties as assigned.
Qualifications:
Required:
• Associate degree in Information Systems, related field, or equivalent experience.
• Must be able to respond and complete IT help tickets in a timely manner and escalate more complex issues to senior team members.
• Demonstrated skill in troubleshooting technical issues, determining root causes and escalating as needed.
• Able to troubleshoot basic to moderately complex IT issues with PCs, laptops, phones, printers and mobile devices and associated software within the Microsoft stack, Office 365, Windows 7-11, and Active Directory.
• Must be able to follow documented processes and procedures but make suggestions for improvement if better ideas come to mind.
• Must be able to image PCs and ensure all PCs and laptops remain compliant with security, patch and antivirus updates.
• Strong communication and conflict resolution skills.
• Able to exercise independent judgment and act on it.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks while under pressure.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
Preferred:
• Preferred Certifications: MCSA, Network+\CCNA, ITIL, Security+, Azure, or AWS.
• Server 2008-2019 file shares, permissions, and connectivity experience a plus.
• Experience with ITIL.
• Desktop support to include automation with NinjaRmm\Intune or similar products (NinjaRmm a plus).
• Scripting experience.
• Experience in a manufacturing environment (Zebra printers, RF Scanners, and other workstation devices).
Company:
Marmon Foodservice Technologies manufactures and supplies commercial food and beverage equipment. Founded in 1953, the company is headquartered in Glendale Heights, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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