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End User Support Supervisor Jobs (NOW HIRING)

Marmon

End User Support Technician

Brooklyn Park, MN

The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a ...

Marmon

End User Support Technician

Carol Stream, IL

The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a ...

KVC Health Systems

Manager End User Support

Olathe, KS · On-site

$65K - $75K/yr

Manager - End User SupportLead Technology Support That Powers Mission-Driven Work At KVC Health ... Qualifications * Prior management or multi-site supervisory experience preferred * Strong ...

Sentinel

End User Support Specialist

Chicago, IL · On-site

$45K - $60K/yr

Responsibilities Sentinel is seeking an End User Support Specialist to provide on-site technical support for one of our valued clients. This role is responsible for troubleshooting and repairing ...

Sentinel

End User Support Specialist

Chicago, IL · On-site

$45K - $60K/yr

Sentinel is seeking an End User Support Specialist to provide on-site technical support for one of our valued clients. This role is responsible for troubleshooting and repairing desktops and laptops ...

Sentinel

End User Support Specialist

Chicago, IL · On-site

$45K - $60K/yr

Responsibilities Sentinel is seeking an End User Support Specialist to provide on-site technical support for one of our valued clients. This role is responsible for troubleshooting and repairing ...

Cannon Search

End User Support Manager

Boston, MA · On-site

A growing organization is seeking a End User Support Manager to lead a skilled team and drive modern device management across the company. This is a hands-on role focused on automation, security, and ...

Stewart

End User Support Specialist II

Houston, TX · On-site

Provides a high level of customer service and timely technical support for end-user computer and ... Individual contributor having no supervisory responsibilities; manages own workload * Performs all ...

Stewart

End User Support Specialist II

Houston, TX

Provides a high level of customer service and timely technical support for end-user computer and ... Individual contributor having no supervisory responsibilities; manages own workload * Performs all ...

Stewart

End User Support Specialist II

Schererville, IN

$47K - $79K/yr

Provides a high level of customer service and timely technical support for end-user computer and ... Individual contributor having no supervisory responsibilities; manages own workload * Performs all ...

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All JobsEnd User Support Supervisor Jobs

End User Support Supervisor information

See salary details

$22.5K

$67.9K

$121K

How much do end user support supervisor jobs pay per year?

As of Jun 9, 2026, the average yearly pay for end user support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between End User Support Supervisor vs Help Desk Technician?

AspectEnd User Support SupervisorHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like CompTIA A+ or HDI Support Center AnalystOften requires an associate degree or equivalent; certifications like CompTIA A+
Work EnvironmentSupervises support teams, manages escalations, and oversees support operationsProvides frontline technical support to end users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providers, and large organizationsCommon in IT help desks, customer support centers, and small to medium businesses

The End User Support Supervisor oversees support teams and manages support processes, while Help Desk Technicians focus on direct technical assistance to users. The supervisor role involves leadership and coordination, whereas technicians handle day-to-day troubleshooting.

What are the key skills and qualifications needed to thrive as an End User Support Supervisor, and why are they important?

To thrive as an End User Support Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Outstanding communication, problem-solving, and team-management skills help drive team performance and ensure customer satisfaction. These skills and qualities are crucial for efficiently resolving technical issues, leading support teams, and maintaining high service standards.

What are the main challenges faced by an End User Support Supervisor, and how can they be managed effectively?

End User Support Supervisors often face challenges such as balancing support ticket priorities, managing a diverse team with varying skill levels, and ensuring consistent service quality under tight deadlines. Effective communication, setting clear expectations, and providing ongoing training are vital in overcoming these hurdles. Additionally, implementing standardized procedures and leveraging IT service management tools can help streamline workflows and monitor team performance, enabling supervisors to address issues proactively and maintain high customer satisfaction.

What does an End User Support Supervisor do?

An End User Support Supervisor oversees a team of IT support specialists who assist employees or clients with technical issues related to hardware, software, and network systems. They ensure that support tickets are resolved efficiently, monitor team performance, and implement best practices for customer service. Additionally, they may provide training, coordinate with other IT departments, and help develop policies to improve support operations.
More about End User Support Supervisor jobs
What states have the most End User Support Supervisor jobs? States with the most job openings for End User Support Supervisor jobs include:
What job categories do people searching End User Support Supervisor jobs look for? The top searched job categories for End User Support Supervisor jobs are:
End User Support Supervisor jobs near you
Infographic showing various End User Support Supervisor job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
End User Support Technician

End User Support Technician

Edgewater Federal Solutions, Inc.

Albuquerque, NM

Full-time

Posted 26 days ago

Job description

Overview

Edgewater is seeking an End User Support Technician to support a major national laboratory. You will provide basic field support, prepare functional requirements and specifications for hardware acquisitions, and provide support for on-the-spot diagnostic evaluations. 

Responsibilities
  • Provide Basic Field (Win/Mac/Mob/CSU) support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks.
  • Provide support in responding to system user requests for assistance.
  • Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs.
  • Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems.
  • Support the agency Local Area Network (LAN) Administrator with server maintenance and administration.
  • Specialized Linux/Classified Review computer systems in terms of machine capabilities and man-machine interface.
  • Prepare reports and studies concerning hardware.
  • Prepare functional requirements and specifications for hardware acquisitions.
  • Ensure that problems have been properly identified and solutions will satisfy the user's requirements.
Qualifications
  • In lieu of degree, relevant experience is applicable
  • General knowledge of network products including, but not limited to, Novell, CISCO, and UNIX.
  • Must be a U.S. Citizen
  • Must possess an Associates degree plus two (2) years of related experience, or five (5) years of related experience.
  • Possess a Dept. of Energy Clearance (L or Q) or have the ability to obtain & maintain this clearance level throughout the life of the contract.

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.

Employment Type: FULL_TIME

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