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End User Support Supervisor Jobs (NOW HIRING)

Sentinel

End User Support Specialist

Chicago, IL · On-site

$45K - $60K/yr

Responsibilities Sentinel is seeking an End User Support Specialist to provide on-site technical support for one of our valued clients. This role is responsible for troubleshooting and repairing ...

Sentinel

End User Support Specialist

Chicago, IL

$45K - $60K/yr

Sentinel is seeking an End User Support Specialist to provide on-site technical support for one of our valued clients. This role is responsible for troubleshooting and repairing desktops and laptops ...

Sentinel

End User Support Specialist

Chicago, IL · On-site

$45K - $60K/yr

Responsibilities Sentinel is seeking an End User Support Specialist to provide on-site technical support for one of our valued clients. This role is responsible for troubleshooting and repairing ...

Cannon Search

End User Support Manager

Boston, MA · On-site

A growing organization is seeking a End User Support Manager to lead a skilled team and drive modern device management across the company. This is a hands-on role focused on automation, security, and ...

Stewart

End User Support Specialist II

Crystal Lake, IL · On-site

$47K - $79K/yr

Provides a high level of customer service and timely technical support for end-user computer and ... Individual contributor having no supervisory responsibilities; manages own workload * Performs all ...

Stewart

End User Support Specialist II

Schererville, IN

$47K - $79K/yr

Provides a high level of customer service and timely technical support for end-user computer and ... Individual contributor having no supervisory responsibilities; manages own workload * Performs all ...

Stewart

End User Support Specialist II

Northbrook, IL · On-site

$47K - $79K/yr

Provides a high level of customer service and timely technical support for end-user computer and ... Individual contributor having no supervisory responsibilities; manages own workload * Performs all ...

Stewart

End User Support Specialist II

Chicago, IL

$47K - $79K/yr

Provides a high level of customer service and timely technical support for end-user computer and ... Individual contributor having no supervisory responsibilities; manages own workload * Performs all ...

Stewart

End User Support Specialist II

Houston, TX · On-site

Provides a high level of customer service and timely technical support for end-user computer and ... Individual contributor having no supervisory responsibilities; manages own workload * Performs all ...

Stewart

End User Support Specialist II

Houston, TX · On-site

Provides a high level of customer service and timely technical support for end-user computer and ... Individual contributor having no supervisory responsibilities; manages own workload * Performs all ...

Stewart

End User Support Specialist II

Naperville, IL

$47K - $79K/yr

Provides a high level of customer service and timely technical support for end-user computer and ... Individual contributor having no supervisory responsibilities; manages own workload * Performs all ...

Stewart

End User Support Specialist II

Park Ridge, IL · On-site

$47K - $79K/yr

Provides a high level of customer service and timely technical support for end-user computer and ... Individual contributor having no supervisory responsibilities; manages own workload * Performs all ...

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All JobsEnd User Support Supervisor Jobs

End User Support Supervisor information

See salary details

$22.5K

$67.9K

$121K

How much do end user support supervisor jobs pay per year?

As of Jun 11, 2026, the average yearly pay for end user support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between End User Support Supervisor vs Help Desk Technician?

AspectEnd User Support SupervisorHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like CompTIA A+ or HDI Support Center AnalystOften requires an associate degree or equivalent; certifications like CompTIA A+
Work EnvironmentSupervises support teams, manages escalations, and oversees support operationsProvides frontline technical support to end users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providers, and large organizationsCommon in IT help desks, customer support centers, and small to medium businesses

The End User Support Supervisor oversees support teams and manages support processes, while Help Desk Technicians focus on direct technical assistance to users. The supervisor role involves leadership and coordination, whereas technicians handle day-to-day troubleshooting.

What are the key skills and qualifications needed to thrive as an End User Support Supervisor, and why are they important?

To thrive as an End User Support Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Outstanding communication, problem-solving, and team-management skills help drive team performance and ensure customer satisfaction. These skills and qualities are crucial for efficiently resolving technical issues, leading support teams, and maintaining high service standards.

What are the main challenges faced by an End User Support Supervisor, and how can they be managed effectively?

End User Support Supervisors often face challenges such as balancing support ticket priorities, managing a diverse team with varying skill levels, and ensuring consistent service quality under tight deadlines. Effective communication, setting clear expectations, and providing ongoing training are vital in overcoming these hurdles. Additionally, implementing standardized procedures and leveraging IT service management tools can help streamline workflows and monitor team performance, enabling supervisors to address issues proactively and maintain high customer satisfaction.

What does an End User Support Supervisor do?

An End User Support Supervisor oversees a team of IT support specialists who assist employees or clients with technical issues related to hardware, software, and network systems. They ensure that support tickets are resolved efficiently, monitor team performance, and implement best practices for customer service. Additionally, they may provide training, coordinate with other IT departments, and help develop policies to improve support operations.
More about End User Support Supervisor jobs
What states have the most End User Support Supervisor jobs? States with the most job openings for End User Support Supervisor jobs include:
What job categories do people searching End User Support Supervisor jobs look for? The top searched job categories for End User Support Supervisor jobs are:
End User Support Supervisor jobs near you
Infographic showing various End User Support Supervisor job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
End User Support Specialist

End User Support Specialist

DK Consulting

Crownsville, MD • Remote

Other

Posted 13 days ago

Job description

Salary:

Position: End User Support Specialist


DK Consulting Overview: Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting, LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one critical resource to assuming responsibility for an entire IT project.

The client is seeking a qualified GIS Programmer/Systems Analyst to perform application development and support activities supporting the Office of Information Technologys GIS Program. The resource will assist in the development and maintenance of ArcGIS Server applications, GIS application upgrades, and support of the ArcGIS Server environment, along with working with ArcGIS Web AppBuilder and interfacing with CityWorks.


Client: Department of Information Technology (DoIT)


Work Location: 100 Community Pl, Crownsville, MD 21032. 100% onsite.


Interview Mode: In person


Responsibilities:

  • Process security forms for DoIT applications and review daily reports within State operating mandates. This includes:
    • Onboarding & Offboarding requests for ADPICS, FMIS & RSTARS
    • Maintaining Mainframe Security
    • Global Security Table
    • ADPICS Security Table
    • FMIS Security Screens
    • RSTARS Security Table
  • Reviewing daily access & activity reports for issues
  • Generate, review, and analyze reports regarding access rights to IT systems on established schedules, and follow documented procedures to identify and resolve potential access related security issues
  • Onboarding & Offboarding of BAS Application Accounts
  • Initiate, escalate, and track efforts to resolve IAM related technical issues following established incident and problem management procedures
  • Identify and document IT systems and data owners, and recommend new or modified procedures for incorporating the management of access to those systems into IAM unit area of responsibility
  • Assist in preparing and presenting training on IAM topics or procedures for customers, IAM team members, and other audiences, and attend required IAM training sessions
  • Other duties as assigned


Required Skills:

  • Bachelors degree from an accredited college or university with a major in computer science, information systems, engineering, business, or a related scientific or technical discipline
  • Three (3) years of equivalent experience in a related field.


*U.S. Citizen*