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End User Support Supervisor Jobs (NOW HIRING)

Marmon

End User Support Technician

Carol Stream, IL · On-site

The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a ...

Tamus

End User Support Specialist-EMS

Commerce, TX · On-site

Job Title End User Support Specialist-EMS Agency East Texas A&M University Department Chief Information Officer Proposed Minimum Salary Commensurate Job Location Commerce, Texas Job Type Staff ...

Tamus

End User Support Specialist-EMS

Commerce, TX · On-site

Job Title End User Support Specialist-EMS Agency East Texas A&M University Department Chief Information Officer Proposed Minimum Salary Commensurate Job Location Commerce, Texas Job Type Staff ...

DK Consulting

End User Support Specialist

Crownsville, MD · On-site

$65 - $85/hr

End User Support Specialist DK Consulting Overview: Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry ...

Marmon

End User Support Technician

Brooklyn Park, MN · On-site

The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a ...

Stewart

End User Support Specialist II

Houston, TX · On-site

Provides a high level of customer service and timely technical support for end-user computer and ... Individual contributor having no supervisory responsibilities; manages own workload * Performs all ...

Stewart

End User Support Specialist II

Houston, TX · On-site

Provides a high level of customer service and timely technical support for end-user computer and ... Individual contributor having no supervisory responsibilities; manages own workload * Performs all ...

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End User Support Supervisor information

See salary details

$22.5K

$67.9K

$121K

How much do end user support supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for end user support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What does an end user support supervisor do?

An End User Support Supervisor oversees a team of IT support specialists who assist employees or clients with technical issues related to hardware, software, and network systems. They ensure that support tickets are resolved efficiently, monitor team performance, and implement best practices for customer service. Additionally, they may provide training, coordinate with other IT departments, and help develop policies to improve support operations.

What are the key skills and qualifications needed to thrive as an end user support supervisor, and why are they important?

To thrive as an End User Support Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Outstanding communication, problem-solving, and team-management skills help drive team performance and ensure customer satisfaction. These skills and qualities are crucial for efficiently resolving technical issues, leading support teams, and maintaining high service standards.

What are the main challenges faced by an end user support supervisor, and how can they be managed effectively?

End User Support Supervisors often face challenges such as balancing support ticket priorities, managing a diverse team with varying skill levels, and ensuring consistent service quality under tight deadlines. Effective communication, setting clear expectations, and providing ongoing training are vital in overcoming these hurdles. Additionally, implementing standardized procedures and leveraging IT service management tools can help streamline workflows and monitor team performance, enabling supervisors to address issues proactively and maintain high customer satisfaction.

What is the difference between End User Support Supervisor vs Help Desk Technician?

AspectEnd User Support SupervisorHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like CompTIA A+ or HDI Support Center AnalystOften requires an associate degree or equivalent; certifications like CompTIA A+
Work EnvironmentSupervises support teams, manages escalations, and oversees support operationsProvides frontline technical support to end users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providers, and large organizationsCommon in IT help desks, customer support centers, and small to medium businesses

The End User Support Supervisor oversees support teams and manages support processes, while Help Desk Technicians focus on direct technical assistance to users. The supervisor role involves leadership and coordination, whereas technicians handle day-to-day troubleshooting.

More about End User Support Supervisor jobs

What states have the most End User Support Supervisor jobs?

States with the most job openings for End User Support Supervisor jobs include:

What job categories do people searching End User Support Supervisor jobs look for?

The top searched job categories for End User Support Supervisor jobs are:

End User Support Supervisor jobs near you
Infographic showing various End User Support Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

End User Support Specialist I

First Soft Solutions

Sharonville, OH • On-site

Contractor

Posted 2 days ago

New

Key responsibilities

  • Diagnose and resolve technical issues related to desktop computers, laptops, mobile devices, printers, peripherals, software, and network-related problems.

  • Install, configure, maintain, and troubleshoot computer hardware, software, and peripherals using established procedures.

  • Support help-desk requests by providing assistance, troubleshooting, and guidance to end users.

Job description

Role Overview

We are seeking an End User Support Specialist I to provide onsite desktop, hardware, software, peripheral, mobile-device, and general IT support.

The ideal candidate will have strong troubleshooting and customer-service skills and be comfortable supporting end users in a fast-paced environment. The role involves diagnosing and resolving technical issues, configuring computer systems, supporting help-desk requests, performing system maintenance, and ensuring a positive end-user experience.

Key Responsibilities

  • Provide technical support for desktop computers, laptops, mobile devices, printers, peripherals, software, and network-related issues.

  • Install, configure, maintain, and troubleshoot computer hardware, software, and peripherals using established procedures.

  • Diagnose end-user technical issues and guide users through appropriate solutions.

  • Work with third-party vendors to troubleshoot and resolve hardware or software issues.

  • Provide assistance with Microsoft applications, email, printers, and other business applications.

  • Perform routine computer maintenance and operating-system updates while minimizing user downtime.

  • Support data backup and recovery activities when required.

  • Maintain accurate records of help-desk incidents, service requests, resolutions, and outstanding issues.

  • Respond to inbound support calls, voicemails, and chat requests.

  • Provide basic user training on computer hardware, software, printers, email, and business applications.

  • Maintain required service and quality-assurance standards.

  • Assist other IT support teams with overflow activities as needed.

  • Follow applicable privacy, security, and data-handling requirements when accessing sensitive information.

Education & Certification Requirements

  • Associate degree or higher in Information Technology, Computer Science, or a related discipline.

  • CompTIA A+ certification or equivalent foundational desktop-support knowledge.

  • Microsoft desktop, operating-system, or productivity-suite certification experience preferred.

  • Cisco networking certification or equivalent foundational knowledge of routing, switching, network security, and wireless technologies.

Required Skills

  • Desktop and laptop troubleshooting

  • Hardware and peripheral support

  • Windows operating systems

  • Software installation and configuration

  • Microsoft Office / Microsoft 365 support

  • Printer and peripheral troubleshooting

  • Mobile-device support

  • Basic networking concepts

  • Help-desk / ticketing systems

  • Remote and onsite end-user support

  • Hardware and software maintenance

  • User account and application troubleshooting

  • Strong customer-service and communication skills

Additional Requirements

  • Must be a U.S. Citizen.

  • Must successfully complete the required fingerprint background investigation.

  • Regular and reliable onsite attendance is required.

  • Ability to work overtime when necessary to support projects or business requirements.

  • Strong organizational skills and attention to detail.

  • Ability to manage multiple support requests in a fast-paced environment.

  • Strong troubleshooting, problem-solving, and critical-thinking skills.

  • Flexible scheduling based on business requirements.

  • Ability to work for extended periods using a computer, keyboard, mouse, and monitor.

 
First Soft Solutions logo

About First Soft Solutions

Sourced by ZipRecruiter

First Soft Solutions custom application Development and Maintenance Services are designed to enable you to lower the total cost of ownership and the required quality for your application. While all application Development Outsourcing is Technically custom, The difference is that packaged applications were designed with a general set of features to be used by a broad range of users. Custom application development is capable of producing practically any feature you may desire for your site. Time and money are virtually the only limiting factors. Our goal is to provide Clients with the Solution that fits their specific and unique needs while giving them the knowledge they need to operate and maintain the New Systems and Software. Our allegiance is to the best solution for our Clients. Our experience and knowledgeable consultants are ready to go above and beyond expectations to assist you in obtaining your goals. We can also provides expert project management throughout the entire project life cycle.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

East Brunswick, NJ, US

Year founded

2006

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