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End User Support Supervisor Jobs in Michigan (NOW HIRING)

Tekton

User Support Specialist

Grand Rapids, MI · On-site

$50K - $65K/yr

As a User Support Specialist, you will provide world-class support to end users so their entire ... Direct supervisor * Head of User Services How to apply * About the department * The User Services ...

Tekton

User Support Specialist

Grand Rapids, MI

$50K - $65K/yr

As a User Support Specialist, you will provide world-class support to end users so their entire ... Direct supervisor * Head of User Services How to apply * About the department * The User Services ...

HexArmor

Footwear End-User Specialist

Grand Rapids, MI · On-site

... supervisors, and purchasing influencers. Asphalt Market Development * Serve as a key footwear ... Support distributor sales teams through product education, customer engagement, and opportunity ...

Robert Half

Help Desk/Desktop Support Analyst

Holland, MI · On-site

$27.71 - $32.09/hr

This Long-term Contract position focuses on preparing end-user equipment, supporting workstation readiness, and resolving common desktop issues so employees can work efficiently. The role is well ...

Detroit IT

Apple Support Specialist

Troy, MI · Remote

Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes. Provide onsite and remote desktop ...

Detroit IT

Apple Support Specialist

Troy, MI · On-site

Job Responsibilities: • Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes. • Provide ...

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End User Support Supervisor information

What does an end user support supervisor do?

An End User Support Supervisor oversees a team of IT support specialists who assist employees or clients with technical issues related to hardware, software, and network systems. They ensure that support tickets are resolved efficiently, monitor team performance, and implement best practices for customer service. Additionally, they may provide training, coordinate with other IT departments, and help develop policies to improve support operations.

What are the key skills and qualifications needed to thrive as an end user support supervisor, and why are they important?

To thrive as an End User Support Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Outstanding communication, problem-solving, and team-management skills help drive team performance and ensure customer satisfaction. These skills and qualities are crucial for efficiently resolving technical issues, leading support teams, and maintaining high service standards.

What are the main challenges faced by an end user support supervisor, and how can they be managed effectively?

End User Support Supervisors often face challenges such as balancing support ticket priorities, managing a diverse team with varying skill levels, and ensuring consistent service quality under tight deadlines. Effective communication, setting clear expectations, and providing ongoing training are vital in overcoming these hurdles. Additionally, implementing standardized procedures and leveraging IT service management tools can help streamline workflows and monitor team performance, enabling supervisors to address issues proactively and maintain high customer satisfaction.

What is the difference between End User Support Supervisor vs Help Desk Technician?

AspectEnd User Support SupervisorHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like CompTIA A+ or HDI Support Center AnalystOften requires an associate degree or equivalent; certifications like CompTIA A+
Work EnvironmentSupervises support teams, manages escalations, and oversees support operationsProvides frontline technical support to end users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providers, and large organizationsCommon in IT help desks, customer support centers, and small to medium businesses

The End User Support Supervisor oversees support teams and manages support processes, while Help Desk Technicians focus on direct technical assistance to users. The supervisor role involves leadership and coordination, whereas technicians handle day-to-day troubleshooting.

What are popular job titles related to End User Support Supervisor jobs in Michigan?

For End User Support Supervisor jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching End User Support Supervisor jobs in Michigan look for?

The top searched job categories for End User Support Supervisor jobs in Michigan are:

End User Support Supervisor jobs near you
Infographic showing various End User Support Supervisor job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

User Support Specialist

Grand Rapids, MI • On-site

Tekton
See more jobs at Tektonexternal

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.
Responsibilities
  • • Execute fast and helpful support, fielding end users' order and tool-related questions that come through via phone, live chat, email, or support cases
  • • Review and process tool warranty requests
  • • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns
  • • Help troubleshoot issues users may experience on Tekton.com
  • • Contribute to making Tekton.com an exceptional experience for end users
  • • Review and process orders and payments

Indicators of a good match for this role
  • • You are aligned with Tekton's philosophy, ways of thinking, and work style
  • • You are authentic, helpful, and personable
  • • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once
  • • You are able to use good judgment when resolving issues with end users or other parties
  • • You have exceptional values, including honesty, integrity, and empathy
  • • You have excellent communication skills

Baseline qualifications
  • • Knowledge of hand tools and their applications
  • • Experience in customer service, data management, or related fields
  • • Eligible to work in the United States without visa sponsorship

Pay range
  • $50,000 - $65,000 per year

Benefits package
  • Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement.

Location and hours
  • This is a full-time salaried position located in Grand Rapids, Michigan.

Direct supervisor
  • Head of User Services

How to apply
  • https://apply.tekton.com/tekton/form/EmploymentApplication1/formperma/YT-8eSRz3lf1TUGLMqNpbRmga-Xq1DYkB3hdITgkCGM

About the department
  • The User Services department maintains our industry-leading reputation for impressive support and warranty. They also oversee and continue to grow our student program and business purchasing program.

Apply