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End User Support Supervisor Jobs in Michigan (NOW HIRING)

Tekton

User Support Specialist

Grand Rapids, MI · On-site

$50K - $65K/yr

As a User Support Specialist, you will provide world-class support to end users so their entire ... Direct supervisor * Head of User Services How to apply * About the department * The User Services ...

Tekton

User Support Specialist

Grand Rapids, MI

$50K - $65K/yr

As a User Support Specialist, you will provide world-class support to end users so their entire ... Direct supervisor * Head of User Services How to apply * About the department * The User Services ...

HexArmor

Footwear End-User Specialist

Grand Rapids, MI · On-site

... supervisors, and purchasing influencers. Asphalt Market Development * Serve as a key footwear ... Support distributor sales teams through product education, customer engagement, and opportunity ...

Computech Corporation

Level 2 Technical Support

Saline, MI · On-site

$33K - $42K/yr

Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and ...

Detroit IT

Apple Support Specialist

Troy, MI · Remote

Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes. Provide onsite and remote desktop ...

Detroit IT

Apple Support Specialist

Troy, MI · On-site

Job Responsibilities: • Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes. • Provide ...

Robert Half

Help Desk/Desktop Support Analyst

Rochester, MI · On-site

$20.90 - $24.20/hr

Prepare, image, and configure desktop and laptop systems for end-user deployment in a high-volume rollout environment. * Support users during scheduled device pickup and setup sessions conducted from ...

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End User Support Supervisor information

What is the difference between End User Support Supervisor vs Help Desk Technician?

AspectEnd User Support SupervisorHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like CompTIA A+ or HDI Support Center AnalystOften requires an associate degree or equivalent; certifications like CompTIA A+
Work EnvironmentSupervises support teams, manages escalations, and oversees support operationsProvides frontline technical support to end users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providers, and large organizationsCommon in IT help desks, customer support centers, and small to medium businesses

The End User Support Supervisor oversees support teams and manages support processes, while Help Desk Technicians focus on direct technical assistance to users. The supervisor role involves leadership and coordination, whereas technicians handle day-to-day troubleshooting.

What are the key skills and qualifications needed to thrive as an End User Support Supervisor, and why are they important?

To thrive as an End User Support Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Outstanding communication, problem-solving, and team-management skills help drive team performance and ensure customer satisfaction. These skills and qualities are crucial for efficiently resolving technical issues, leading support teams, and maintaining high service standards.

What are the main challenges faced by an End User Support Supervisor, and how can they be managed effectively?

End User Support Supervisors often face challenges such as balancing support ticket priorities, managing a diverse team with varying skill levels, and ensuring consistent service quality under tight deadlines. Effective communication, setting clear expectations, and providing ongoing training are vital in overcoming these hurdles. Additionally, implementing standardized procedures and leveraging IT service management tools can help streamline workflows and monitor team performance, enabling supervisors to address issues proactively and maintain high customer satisfaction.

What does an End User Support Supervisor do?

An End User Support Supervisor oversees a team of IT support specialists who assist employees or clients with technical issues related to hardware, software, and network systems. They ensure that support tickets are resolved efficiently, monitor team performance, and implement best practices for customer service. Additionally, they may provide training, coordinate with other IT departments, and help develop policies to improve support operations.
What are popular job titles related to End User Support Supervisor jobs in Michigan? For End User Support Supervisor jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching End User Support Supervisor jobs in Michigan look for? The top searched job categories for End User Support Supervisor jobs in Michigan are:
End User Support Supervisor jobs near you
Infographic showing various End User Support Supervisor job openings in Michigan as of July 2026, with employment types broken down into 79% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

End User Experience - PC Garage and GM Defense End User Support Technician

General Motors

Warren, MI • On-site

Full-time

Posted 19 days ago

General Motors rating

8.2

Company rating: 8.2 out of 10

General Motors

Based on 305 frontline employees who took The Breakroom Quiz

7.4

Company rating compared to similar companies: 7.4 out of 10

Automakers average

Based on 6,266 frontline employees who took The Breakroom Quiz

Job description

Job Description
The PC Garage is the front line of IT support for employees in the General Motors and GM Defense organizations. As a PC Garage Technician, you'll provide hands-on support for the full lifecycle of end-user hardware, including onboarding, offboarding, hardware refresh and changes, break/fix incidents, and supporting accessories.
This customer-facing role goes beyond technical troubleshooting. It is about delivering a seamless, high-quality experience. From ensuring new hires have the hardware they need on Day 1 to helping employees with end user compute incidents, upgrades, and replacements, you'll play a critical role in building confidence and satisfaction with IT services.
This role supports the broader End User Experience direction of delivering a simple, secure, and productive modern workplace, every day, from anywhere. The team is expected to think beyond support alone and help create employee experiences that feel modern, intuitive, and genuinely great.
What You'll Do
  • Deliver customer-facing service within the PC Garage/P(IT) Stop, creating a consistent and professional extension of GM's Live IT Employee Centers.
  • Serve as highly knowledgeable technical resource supporting the full PC lifecycle: onboarding, refreshes, role changes, upgrades, incidents and offboarding for GM employees, including GM Defense operations.
  • Diagnose and resolve hardware issues, including break/fix support for PCs, laptops, printers, and peripherals, both on-site and for remote users
  • Image, configure, and verify PCs, laptops, and accessories before deployment.
  • Ensure we meet key service delivery SLAs including incident resolution and delivery of new-hire onboarding hardware within 24-hours to ensure Day 1 readiness.
  • Transfer user data securely using approved processes and tools.
  • Log all work in ServiceNow and maintain accurate records of assets and activity.
  • Innovate and implement process simplification and automation to reduce lead times, streamline operations and enhance the customer experience. This includes integrating AI capabilities into all key workflows
  • Perform asset shipping and work closely with asset management, shipping, and support teams to ensure timely delivery, returns, and accurate asset tracking.
  • Provide timely and accurate support for all aspects of GM Defense operations, including onboarding, break-fix, computer change, and offboarding.
  • Successfully complete the vetting required to ensure qualifications to securely support the GM Defense operation.
  • Maintain 100% compliance with all GM Defense policies and procedures.
  • Understand and implement all Legal and Compliance requirements, including coordination with GM Legal as required to ensure appropriate data retention
  • Maintain a secure, organized workspace while following data security, safety, and asset management standards.

What You'll Need
  • Professional and customer-focused demeanor with the ability to communicate effectively with employees at all levels.
  • Experience building, supporting, and staging desktops, laptops, peripherals, and accessories in an enterprise environment.
  • Strong troubleshooting skills with the ability to resolve hardware failures and recommend solutions.
  • Familiarity with enterprise IT ticketing systems such as ServiceNow and asset management tools.
  • Ability to manage multiple priorities while meeting strict SLAs.
  • Strong organizational skills with attention to detail and process adherence.
  • Ability to follow standardized procedures for imaging, repair, and asset handling.
  • Strong communication and customer service skills.
  • Ability to work independently and manage multiple tasks.
  • Physical ability to lift and move equipment.
  • Ability to operate in secure, compliance-driven environments with a strong focus on policy adherence and precision.

Preferred Qualifications
  • Experience leading onboarding or other lifecycle hardware support in a corporate IT environment.
  • Exposure to customer service-driven IT models such as walk-up IT support or tech bar concepts.
  • Knowledge of IT asset lifecycle management and best practices.
  • Strong collaboration skills across IT, HR, and business functions.
  • Experience supporting secure or highly regulated operational environments.
  • Passion for process simplification, automation, and improving the employee experience through better service design.

Work Environment
  • On-site 5 days a week at GM facilities such as the Michigan IT Innovation Center or Warren Tech Center.
  • Standard business hours, with flexibility to support time-sensitive requests such as employee onboarding, urgent break/fix, and high-priority shipments.
  • Daily interaction with GM employees, End User Services & Enablement, other IT teams, facilities, and logistics partners.

About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, emailus or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Working at General Motors

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About General Motors

Sourced by ZipRecruiter

General Motors is a company with global scale and capabilities, headquartered in Detroit, Michigan, with employees around the world. The company employs over 165,000 people, serves six continents, operates across 22 time zones, and has a diverse workforce speaking 75 languages1. GM’s vision is to drive the world forward by pioneering innovations that move and connect people to what matters. The company is working towards an all-electric future with its new Ultium Platform and is pushing transportation options beyond our wildest imaginations with autonomous vehicles. GM is also committed to becoming the most inclusive company in the world.

Industry

Transportation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Detroit, MI, US

Year founded

1908

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