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End User Support Supervisor Jobs in Michigan (NOW HIRING)

Tekton

User Support Specialist

Grand Rapids, MI · On-site

$50K - $65K/yr

As a User Support Specialist, you will provide world-class support to end users so their entire ... Direct supervisor * Head of User Services How to apply * About the department * The User Services ...

Tekton

User Support Specialist

Grand Rapids, MI · On-site

$50K - $65K/yr

As a User Support Specialist, you will provide world-class support to end users so their entire ... Direct supervisor * Head of User Services How to apply * About the department * The User Services ...

HexArmor

Footwear End-User Specialist

Grand Rapids, MI · On-site

... supervisors, and purchasing influencers. Asphalt Market Development * Serve as a key footwear ... Support distributor sales teams through product education, customer engagement, and opportunity ...

HexArmor

Footwear End-User Specialist

Grand Rapids, MI · On-site

... supervisors, and purchasing influencers. Asphalt Market Development * Serve as a key footwear ... Support distributor sales teams through product education, customer engagement, and opportunity ...

Detroit IT

Apple Support Specialist

Troy, MI · Remote

Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes. Provide onsite and remote desktop ...

Computech Corporation

Level 2 Technical Support

Saline, MI · On-site

$33K - $42K/yr

Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and ...

Detroit IT

Apple Support Specialist

Troy, MI · On-site

Job Responsibilities: • Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes. • Provide ...

Robert Half

Help Desk/Desktop Support Analyst

Rochester, MI · On-site

$20.90 - $24.20/hr

Prepare, image, and configure desktop and laptop systems for end-user deployment in a high-volume rollout environment. * Support users during scheduled device pickup and setup sessions conducted from ...

Stefanini Group

Helpdesk Technician I

Detroit, MI · On-site

$19.75 - $26.75/hr

Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

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All JobsEnd User Support Supervisor JobsEnd User Support Supervisor Jobs in Michigan

End User Support Supervisor information

What is the difference between End User Support Supervisor vs Help Desk Technician?

AspectEnd User Support SupervisorHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like CompTIA A+ or HDI Support Center AnalystOften requires an associate degree or equivalent; certifications like CompTIA A+
Work EnvironmentSupervises support teams, manages escalations, and oversees support operationsProvides frontline technical support to end users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providers, and large organizationsCommon in IT help desks, customer support centers, and small to medium businesses

The End User Support Supervisor oversees support teams and manages support processes, while Help Desk Technicians focus on direct technical assistance to users. The supervisor role involves leadership and coordination, whereas technicians handle day-to-day troubleshooting.

What are the key skills and qualifications needed to thrive as an end user support supervisor, and why are they important?

To thrive as an End User Support Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Outstanding communication, problem-solving, and team-management skills help drive team performance and ensure customer satisfaction. These skills and qualities are crucial for efficiently resolving technical issues, leading support teams, and maintaining high service standards.

What are the main challenges faced by an end user support supervisor, and how can they be managed effectively?

End User Support Supervisors often face challenges such as balancing support ticket priorities, managing a diverse team with varying skill levels, and ensuring consistent service quality under tight deadlines. Effective communication, setting clear expectations, and providing ongoing training are vital in overcoming these hurdles. Additionally, implementing standardized procedures and leveraging IT service management tools can help streamline workflows and monitor team performance, enabling supervisors to address issues proactively and maintain high customer satisfaction.

What does an end user support supervisor do?

An End User Support Supervisor oversees a team of IT support specialists who assist employees or clients with technical issues related to hardware, software, and network systems. They ensure that support tickets are resolved efficiently, monitor team performance, and implement best practices for customer service. Additionally, they may provide training, coordinate with other IT departments, and help develop policies to improve support operations.
What are popular job titles related to End User Support Supervisor jobs in Michigan? For End User Support Supervisor jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching End User Support Supervisor jobs in Michigan look for? The top searched job categories for End User Support Supervisor jobs in Michigan are:
End User Support Supervisor jobs near you
Infographic showing various End User Support Supervisor job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Desktop Support Analyst, End User Support

Ascent Global Logistics

Belleville, MI • On-site

$21.75 - $29.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

This position is onsite at our Belleville, MI location with a rotating schedule from 7:00 AM - 4:00 PM and 10:00 AM - 7:00 PM
About Ascent
Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet, and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent's offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers' most challenging logistics needs by providing industry-leading service and top-tier satisfaction.
Our Guiding Principles
At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and 'play hard' by creating an environment where tasks are performed with a can-do attitude from start to finish. We 'play smart' by delivering on our commitments in an honest, fair, and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we 'play together' by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.
What You'll Do
The Desktop support analyst - will be responsible for assisting with strategic initiatives for the enterprise, assisting the Service Desk and End User Engineering team, and provide technical assistance to our internal customers. This position will primarily provide on-site support for corporate employees and guests to our sites.
  • Provide end-user advocacy; must take ownership of the end-user experience (EUX).
  • Serve as a level 2 escalation point of contact for the Service Desk.
  • Possess a knack for process improvement.
  • Handle multiple project priorities in a fast-paced environment.
  • Possess excellent facilitation and communication skills.
  • Possess the ability to develop alternative solutions in the absence of more desirable options.
  • Assist with Imaging, distributing and collecting user equipment.
  • Assist with administration of Microsoft Endpoint Manager (Intune).
  • Assist with management of Azure Active Directory Users, Groups and Computers.
  • Provide feedback from end-users regarding EUX improvement opportunities.
  • Develop skills for PowerShell and CMD scripting to reliably automate repetitive administration functions.
  • Develop documentation and job aids such as knowledge base articles (KBA) for ongoing support and knowledge transfer.
  • Answering escalation calls during and after working hours.

What You'll Bring
  • At least 1 year of experience supporting Windows in a large organization.
  • At least 1 year of experience supporting desktop/laptop hardware and application control/governance.
  • At least 1 year of experience supporting Azure Active Directory.
  • At least 1 year of experience supporting an enterprise print management environment.
  • Moderate to advanced understanding of operating systems, network/system architecture, protocols, and enterprise services.
  • Superior organizational, social, coordination, and follow-up skills.
  • Superior verbal and written communication skills.
  • Autonomous and creative problem solver.
  • Team player; must prioritize communication and commitment to the team.
  • ITIL certification ideal; experience working within an ITIL organization is required.
  • MCSE (Microsoft Certified Support Engineer) or similar certification ideal, but not required.
  • Microsoft Azure Administrator (AZ-104) certification ideal, but not required.
  • Hardware (primarily x86 and AMD) configuration and troubleshooting experience required.
  • Network+, Server+ or similar certifications ideal, but not required; networking knowledge is required.
  • Process documentation and process improvement focus is required.
  • The ideal Desktop Support Analyst will have experience in many or most of the following technologies or platforms:
    • Client Operating Systems - Windows 10/11
    • Client Hardware Architectures - X86, AMD, ARM
    • Print Management - HP, Sharp, Cannon
    • Office Productivity - Office 365
    • BYOD/Depl. Mgmt - Microsoft Intune
    • Service Management - ServiceNOW

Ascent's Competitive Benefits
  • 401(k) and employer matching
  • Life Insurance
  • Health, Dental, Vision Insurance
  • Short- & Long-Term Disability
  • Paid Time Off (PTO)
  • Employee Assistance Program
  • Paid Parental Leave
  • Employee Wellness Program
  • Paid Holidays
  • Employee Recognition Programs
  • Flexible Spending Account (FSA)
  • Tuition Reimbursement
  • Health Savings Account (HSA)
  • Overtime, Differential & Bonus Pay

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