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End User Support Supervisor Jobs in Michigan (NOW HIRING)

Computech Corporation

Technical Support

Saline, MI

$33K - $42K/yr

Additional Information Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and ...

SPX

As a subject matter expert, the Supervisor, Service Delivery provides advanced support for end-user hardware, software, peripherals, copiers, scanners, video conferencing systems, desk phones, and ...

Stefanini

Bilingual Helpdesk (French Canadian)

Southfield, MI · On-site

$18.25 - $24.75/hr

Provide professional end-user support via telephone, email or web submits Provide restorative or maintenance actions to resolve end-user problems Responds to end-user problems based on standard ...

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End User Support Supervisor information

What is the difference between End User Support Supervisor vs Help Desk Technician?

AspectEnd User Support SupervisorHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like CompTIA A+ or HDI Support Center AnalystOften requires an associate degree or equivalent; certifications like CompTIA A+
Work EnvironmentSupervises support teams, manages escalations, and oversees support operationsProvides frontline technical support to end users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providers, and large organizationsCommon in IT help desks, customer support centers, and small to medium businesses

The End User Support Supervisor oversees support teams and manages support processes, while Help Desk Technicians focus on direct technical assistance to users. The supervisor role involves leadership and coordination, whereas technicians handle day-to-day troubleshooting.

What are the key skills and qualifications needed to thrive as an end user support supervisor, and why are they important?

To thrive as an End User Support Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Outstanding communication, problem-solving, and team-management skills help drive team performance and ensure customer satisfaction. These skills and qualities are crucial for efficiently resolving technical issues, leading support teams, and maintaining high service standards.

What are the main challenges faced by an end user support supervisor, and how can they be managed effectively?

End User Support Supervisors often face challenges such as balancing support ticket priorities, managing a diverse team with varying skill levels, and ensuring consistent service quality under tight deadlines. Effective communication, setting clear expectations, and providing ongoing training are vital in overcoming these hurdles. Additionally, implementing standardized procedures and leveraging IT service management tools can help streamline workflows and monitor team performance, enabling supervisors to address issues proactively and maintain high customer satisfaction.

What does an end user support supervisor do?

An End User Support Supervisor oversees a team of IT support specialists who assist employees or clients with technical issues related to hardware, software, and network systems. They ensure that support tickets are resolved efficiently, monitor team performance, and implement best practices for customer service. Additionally, they may provide training, coordinate with other IT departments, and help develop policies to improve support operations.
What are popular job titles related to End User Support Supervisor jobs in Michigan? For End User Support Supervisor jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching End User Support Supervisor jobs in Michigan look for? The top searched job categories for End User Support Supervisor jobs in Michigan are:
End User Support Supervisor jobs near you
Infographic showing various End User Support Supervisor job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Technical Support Specialist

365 Retail Markets

Troy, MI

$47K/yr

Full-time

Re-posted 21 days ago

Job description

Description

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company's all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.


This position is located within the Support Department of 365 Retail Markets, and reports to the Support Supervisor. You will play a key role in ensuring that our clients receive a consistent and exceptionally positive experience at all times. Your primary role will focus on maintaining uninterrupted, optimal performance of the 365 product suite at all times across a diverse installation base. You should enjoy tackling unobvious problems, working with time-sensitive clients of varying technical expertise, and in implementing systemic solutions that ensure localized issues are not repeated.


Responsibilities

  • Provide technical system and user support by responding to calls and email requests for technical support in a timely manner
  • Diligently manage client cases within Zendesk, and communicate any perceived delays to management immediately upon identification
  • Document, track, and monitor problems to ensure a timely resolution and appropriate follow-up with clients
  • Assess issues and escalate, if needed, to higher levels of client support
  • Resolve technical problems, detect patterns of issues, and communicate via the defined escalation path (including services leadership) regarding persistent issues
  • Assist other department employees in troubleshooting difficult or time-sensitive problems
  • Configure client equipment both locally and remotely
  • Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications
  • Contribute to continuous improvement of the client experience by providing suggestions for the betterment of technical practices
  • Workweek includes Saturday & Sunday shift in schedule, with 2 days off during the weekdays
  • Other duties as assigned by Supervisor

Requirements

  • 1-2 years experience handling high-end clients with the ability to demonstrate proper service recovery steps or a commensurate combination of education, certifications, and experience
  • Proficient with Ubuntu or other Linux distribution highly desired
  • Solid understanding of mobile environments including Android and iOS, including development and logging tools
  • Solid understanding of Windows 10 environment including device drivers, event viewer, and error reporting
  • Experience working with advanced software issues that require root cause analysis
  • Experience maintaining small networks. Network+ a bonus, but not necessary
  • Exposure to SQL commands a bonus
  • Able to work independently and efficiently to meet deadlines
  • Able to promptly answer support related email, phone calls and other electronic communications
  • Self-motivated, detail-oriented and organized
  • Ability to learn new technologies quickly and deal with ambiguity
  • Proficient in Internet related applications such as email clients, FTP clients and web browsers
  • Proficient in the entire Microsoft Office suite (Word, Excel, Outlook, PowerPoint)
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills using appropriate vocabulary and grammar to obtain and convey information

Apply