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From Home It Service Desk Supervisor Jobs (NOW HIRING)

The High Companies

IT Service Desk Lead

Lancaster, PA · On-site

The lead oversees the Service Desk Technician and Client Computing Analysts from a day-to-day ... Previous experience in a lead/supervisory role * Must have working knowledge and prior experience ...

New

hendersonco

Service Desk Supervisor

Lenexa, KS · On-site

This individual partners with leadership to mature the service desk from reactive support to a ... Experience working within structured IT service management environments, including alignment to ...

Bloom Healthcare

IT Service Desk Lead

Denver, CO · On-site

... IT projects from intake through completion. This is not a basic helpdesk role. We are looking for ... Experience in healthcare, home-based care, hospice, primary care, or another regulated environment.

US IT Solutions Inc

IT Service Desk lead

Durham, NC

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

Qualysoft

Fur ein spannendes Projekt suchen wir einen erfahrenen IT-Support-Spezialisten mit Know-how im First- und Second-Level-Support, Service Desk, Netzwerkumfeld, Microsoft Intune, Windows-11-Rollouts ...

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

Montana

IT Service Desk Support

Helena, MT · On-site +1

It is a relatively quiet place to call home where small-town living collides with outdoor adventure ... This position affords the opportunity to telework from a remote location within the state of ...

New

State of Montana

IT Service Desk Support

Helena, MT · On-site +1

It is a relatively quiet place to call home where small-town living collides with outdoor adventure ... This position affords the opportunity to telework from a remote location within the state of ...

New

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · On-site

About the Role The IT Service Desk Support role focuses on providing remote technical support to ... What We Expect from You * Technical Proficiency: * Strong knowledge of Windows operating systems ...

TEKsystems

IT Service Desk L3

Locust Grove, GA

$25 - $27/hr

... environment and ensures all IT Systems are operating as required. ESSENTIAL DUTIES AND ... M-F 8a-4:30pm EST Skills Service desk, Troubleshooting, Wireless, rf scanner, Technical support Top ...

Slope

Lead, IT Service Desk, West Coast

Costa Mesa, CA · On-site

$99 - $130/hr

ABOUT THE ROLE We are seeking a Lead, IT Service Desk West Coast to oversee and optimize IT service desk operations across our West Coast regional sites. This role focuses on ensuring consistent ...

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From Home It Service Desk Supervisor information

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How much do from home it service desk supervisor jobs pay per year?

As of Aug 24, 2026, the average yearly pay for from home it service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What are the most commonly searched types of It Service Desk Supervisor jobs?

The most popular types of It Service Desk Supervisor jobs are:

From Home It Service Desk Supervisor jobs near you
Infographic showing various From Home It Service Desk Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

IT Service Desk Lead

The High Companies

Lancaster, PA • On-site

Other

Posted 3 days ago

New

Job description

GENERAL DESCRIPTION:
The IT Service Desk Lead plays a critical role in providing day-to-day support to High’s end users and related end user systems. The lead, in conjunction with the Service Desk Technician, serves as the first point of contact for coworkers that need technical assistance. The lead will oversee and assist with IT Service Desk operations; which include assisting the Service Desk Technician to ensure that incoming support calls are answered; responding to support requests; creating tickets for issues and requests, ensuring that tickets are responded to and closed in a timely manner, validating that tickets have enough detail for escalation to tier two and three teams, and escalating issues that they are not able to resolve.
The lead oversees the Service Desk Technician and Client Computing Analysts from a day-to-day IT service desk activity perspective. The lead will also report on service desk related metrics, identify improvement opportunities, drive service desk related process improvement, deliver IT related notifications, and act as the service owner of IT service management processes (incident, problem and change management) and platforms (service desk and IT asset management).
The Service Desk Lead operates as part of the Client Computing team under the Client Computing Manager.
EXPERIENCE, SKILLS, TRAINING, AND/OR EDUCATION REQUIRED:
  • Associate degree, or equivalent experience in computer software and hardware support
  • Previous experience in a Service Desk setting
  • Previous experience in a lead/supervisory role
  • Must have working knowledge and prior experience with technical support of personal computer based hardware such as PC, Mac, mobile devices, copiers, printers, and peripherals.
  • Must have experience with IT service management processes.
  • Must have experience with technical configuration and operation of service desk and IT asset management platforms.
  • Must have experience with interacting with and/or managing IT service desk related third party managed service providers
  • Must have experience ordering PC related technology (laptops, desktops, tablets, peripherals).
  • Experience in or knowledge of the following areas:
    • Support for various Microsoft operating systems and Microsoft Office 365 Suite of products
    • Active Directory/Entra ID user and group administration
    • Hands on experience with diagnosing and resolving basic technical issues
    • Excellent communication and interpersonal skills
    • Customer-oriented and patient
    • Working with and configuring ticket and asset management systems
    • Sending communications regarding IT services (outages, planned work)
    • IT Service Management (ITSM) concepts and processes (incident, problem and change management)
    • IT related financial processes (quote, requisition, PO, receiving, etc).
    • PC imaging/deploying experience
    • Previous experience in a tiered support organization
    • Creating, maintaining, and submitting reports and/or dashboards
    • Driving process improvement
    • Documenting processes and how to articles
OTHER SKILLS AND ABILITIES:
  • Group Policy/InTune knowledge
  • Experience with encryption and endpoint security products
  • Experience with software push technology
  • Demonstrated customer service orientation.
  • Mentoring team members within and outside of the direct team.
  • Strong organizational skills.
  • Outstanding verbal and written communication skills, with the ability to translate technical details into business language.
  • Exhibits accountability and accepts responsibility and consequences for work performance and conduct.
REPORTING RELATIONSHIPS:
The Service Desk Lead is appointed by and reports to the Client Computing Manager. Service Desk Technician reports to this position.
ESSENTIAL JOB FUNCTIONS:
  • Oversee the operations of the IT service desk (tier 1 and 2).
  • Mentor and provide direct guidance to the Service Desk Technician and Client Computing Analysts in operation of the Service Desk to provide IT support to the High Companies’ coworkers.
  • Provide backup to the Service Desk Technician to support customers who need technical assistance via the phone or email.
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
  • Provide quick resolution and excellent customer service.
  • Use a ticketing system to record problems and their resolution.
  • Redirect unresolved issues to the next level of support personnel.
  • Performing password resets for network accounts and other systems.
  • Perform base computer imaging.
  • Perform asset management tasks including but not limited to inventory receipt, asset assignment, asset retirement, asset tracking, and asset reporting.
  • Send IT communication to various groups as requested.
  • Follow-up with customers.
  • Provide feedback on processes and make recommendations on areas to improve.
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
  • Leading process improvements efforts.
  • Identify and address pain points and process inefficiencies.
  • Process account termination tasks.
  • Provide 24x7x365 response and support after hours for critical IT incidents when designated on-call.
  • Periodically work off hours (nights and weekends) to complete planned operations or project work.
  • Creation and submission of reports and/or dashboards.
  • Proactively manage ticket queue to ensure tickets are being resolved within SLAs
  • Periodically engage with key customers across High to share updates and solicit feedback to improve operations
MARGINAL JOB FUNCTIONS:
  • Perform other duties and assignments as required by Client Computing Manager.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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For further information, please review the Know Your Rights notice from the Department of Labor.

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