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Overnight It Service Desk Supervisor Jobs (NOW HIRING)

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring efficient handling of incidents and service requests while delivering exceptional customer support.

MTA Headquarters

Manager, IT Service Desk

New York, NY

$160K - $189K/yr

Information Technology SUPERVISOR: Director, IT Service Desk LOCATION: 2 Broadway, New York, NY 10004 HOURS OF WORK: 9:00 am - 5:30 pm (7.5 hours/day) or as required This position is eligible for ...

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

Strong understanding of IT service management principles and SLA compliance. * Experience analyzing ... Help Desk Supervisor, Service Desk Supervisor, Service Desk Manager, Help Desk Manager, IT Support ...

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

Jade Global

IT Service Desk

San Jose, CA

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

High Industries

IT Service Desk Lead

Lancaster, PA · On-site

The IT Service Desk Lead plays a critical role in providing day-to-day support to High's end users ... Previous experience in a lead/supervisory role * Must have working knowledge and prior experience ...

Balchem

IT Service Desk Lead

Montvale, NJ · On-site

$90 - $115/hr

This role supervises and supports a team of Service Desk Technicians, and ensures the team meets a high standard of customer service. The IT Service Desk Team Lead will work closely with IT ...

PIPESTONE

IT Service Desk Lead

Sioux Falls, SD · On-site

$65 - $80/hr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on ... Previous leadership, supervisory, or team management experience within IT support * Strong customer ...

Trimble

IS Americas Help Desk Supervisor

Westminster, CO · On-site

Elevate IT Service Management as Our Next IS Americas Help Desk Supervisor! Do you have a passion for IT Service Management and strive to continuously improve the technology experience for your team ...

Posted today

PIPESTONE

IT Service Desk Lead

Brandon, SD · On-site

$65 - $80/hr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on ... Previous leadership, supervisory, or team management experience within IT support * Strong customer ...

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Overnight It Service Desk Supervisor information

See salary details

$36.5K

$94.5K

$157K

How much do overnight it service desk supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for overnight it service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What is the difference between Overnight It Service Desk Supervisor vs Overnight Help Desk Technician?

AspectOvernight It Service Desk SupervisorOvernight Help Desk Technician
CertificationsITIL, CompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervisory role overseeing team operationsTechnical support providing end-user assistance
Employer UsageIT departments, managed service providersHelp desk support centers, IT support teams

The Overnight It Service Desk Supervisor typically manages support teams, ensuring service quality and handling escalations, requiring leadership skills and certifications. In contrast, the Overnight Help Desk Technician focuses on resolving technical issues directly for users, with a primary emphasis on technical knowledge and customer support. Both roles operate during overnight shifts within IT support environments but differ in responsibilities and scope.

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What are the most commonly searched types of It Service Desk Supervisor jobs?

The most popular types of It Service Desk Supervisor jobs are:

What job categories do people searching Overnight It Service Desk Supervisor jobs look for?

The top searched job categories for Overnight It Service Desk Supervisor jobs are:

Overnight It Service Desk Supervisor jobs near you
Infographic showing various Overnight It Service Desk Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

IT Service Desk Supervisor

Allied Mineral Products Holding, Inc.

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

IT Service Desk Supervisor
Allied Mineral Products is a leading manufacturer of monolithic refractories worldwide. We are currently seeking an IT Service Desk Supervisor in our Columbus, OH location. This role is responsible for leading the daily operations of the IT Service Desk, ensuring delivery of high-quality technical support to end users across the organization. This Service Desk Supervisor oversees service desk technicians, manages incident and approval workflows, enforces service-level agreements, and drives continual improvement initiatives. This role works closely with System Admins, Network Admins, Security, SAP, and Software Development teams to maintain stable operations and excellent support experience.
Hours: 6:00am - 3:00pm EST
Key Duties and Responsibilities
  • Supervise the daily operations of the Service Desk, ensuring timely and effective resolution of incidents, service requests, and escalations.
  • Assign, prioritize, and monitor workloads for Service Desk Analysts.
  • Serve as the primary point of escalation for complex or high-impact issues.
  • Maintain shift schedules and workforce planning to support business needs.
  • Monitor service desk performance metrics (SLAs, response times, first-contact resolution, backlog).
  • Produce and present operational reports to management, highlighting trends and improvement opportunities.
  • Oversee knowledge base maintenance to ensure accurate, current documentation.
  • Provide coaching, mentoring, and performance evaluations for Service Desk technicians.
  • Conduct regular training sessions to improve technical, customer service, and troubleshooting skills.
  • Promote a culture of continuous learning and process improvement.
  • Ensure a positive, professional support experience for end users.
  • Handle customer complaints, ensuring effective resolution and improved future service.
  • Foster strong communication between IT and business units.
  • Identify inefficiencies and implement service desk process improvements.
  • Collaborate with Infrastructure, Network, Security, and Application teams to streamline support workflows.
Qualifications
  • 3–5+ years of experience in IT support, with at least 1–2 years in a supervisory or team lead role.
  • A Bachelor of Science degree in Computer Science or related field, or equivalent work experience desired.
  • Strong understanding of ITIL principles and service management frameworks.
  • Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, Remedy).
  • Excellent communication, leadership, and customer service skills.
  • Ability to manage competing priorities in a fast-paced environment.
  • Solid troubleshooting skills across Windows, macOS, mobile devices, and common enterprise applications
  • ITIL Foundation certification or higher preferred.
  • Experience in enterprise or global IT environments.
  • Familiarity with infrastructure technologies (networking, servers, endpoint management, cloud services).
  • Knowledge of self-service portals, automation, and modern service desk best practices
  • Must have strong interpersonal, written and verbal communication skills.
  • Must be direct and able to work independently.
  • Must be willing to work unusual hours when needed.
  • Must be dependable and punctual.
Benefits
  • Competitive Base Pay
  • Employee Stock Ownership Plan (ESOP) retirement plan with 25% annual company contribution
  • 401K program
  • Annual Profit Sharing
  • Paid Time Off for Vacation, Sick Days, Holidays
  • Medical, Prescription Drug, Dental, and Vision programs
  • Life Insurance
  • Short-Term, and Long-Term disability

Allied Mineral Products Holding, Inc. is an Equal Opportunity Employer/Veterans/Disabled.

Apply