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Full Time It Service Desk Supervisor Jobs (NOW HIRING)

Trulieve

IT Service Desk Tech 1

Tallahassee, FL

Any other tasks as assigned by the IT Service Desk Manager and Or IT Service Desk Supervisor Skills and Qualifications: * Relevant associate degree or 2+ years' experience in related field

Jade Global

IT Service Desk

San Jose, CA

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

The High Companies

IT Service Desk Lead

Lancaster, PA · On-site

The IT Service Desk Lead plays a critical role in providing day-to-day support to High's end users ... Previous experience in a lead/supervisory role * Must have working knowledge and prior experience ...

High Industries

IT Service Desk Lead

Lancaster, PA

The IT Service Desk Lead plays a critical role in providing day-to-day support to High's end users ... Previous experience in a lead/supervisory role * Must have working knowledge and prior experience ...

PIPESTONE

IT Service Desk Lead

Sioux Falls, SD

$65K - $80K/yr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on ... Previous leadership, supervisory, or team management experience within IT support * Strong customer ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global ... This is a full-time, on-site position at Evapco's corporate headquarters in Taneytown, Maryland.

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

Qualifications Required: • Bachelor's Degree in Information Technology, Computer Science or related field. • 8+ years of IT Service Desk or IT operations experience, including supervisory ...

UniFirst

IT Service Desk Technician

Wilmington, MA

$53K - $71K/yr

The Information Technology department is seeking an experienced IT Service Desk Technician to join our IT Service Desk team. This role will provide first level troubleshooting support for a variety ...

Unifirst

IT Service Desk Technician

Wilmington, MA · On-site

$53K - $71K/yr

The Information Technology department is seeking an experienced IT Service Desk Technician to join our IT Service Desk team. This role will provide first level troubleshooting support for a variety ...

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Full Time It Service Desk Supervisor information

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$36.5K

$94.5K

$157K

How much do full time it service desk supervisor jobs pay per year?

As of Aug 31, 2026, the average yearly pay for full time it service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What is the difference between Full Time It Service Desk Supervisor vs Full Time It Help Desk Technician?

AspectFull Time It Service Desk SupervisorFull Time It Help Desk Technician
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support team, manages escalationsProvides technical support to end-users
ResponsibilitiesTeam management, process improvement, escalation handlingIssue troubleshooting, user support, ticket resolution

The Full Time It Service Desk Supervisor oversees support teams and manages escalations, requiring leadership skills and certifications like ITIL. In contrast, the Full Time It Help Desk Technician focuses on direct technical support and troubleshooting. Both roles are essential in IT support, but the supervisor has a broader managerial scope.

What cities are hiring for Full Time It Service Desk Supervisor jobs?

Cities with the most Full Time It Service Desk Supervisor job openings:

What are the most commonly searched types of It Service Desk Supervisor jobs?

The most popular types of It Service Desk Supervisor jobs are:

What states have the most Full Time It Service Desk Supervisor jobs?

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Full Time It Service Desk Supervisor jobs near you

IT Service Desk Tech 1

Tallahassee, FL

Trulieve
Offices of Health Practitioners • 1 - 5K employees

5.3

Company rating: 5.3 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

30th of 33 rated cannabis dispensaries

Respectful managers

Learn more about Trulieveexternal

Full-time

PTO

Posted 17 days ago

Job description

Join Trulieve - Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID:  20959 

Remote Work Available: Yes 

Job Title: Service Desk Tech 1 

Department: Information Technology 

Reports to: Service Desk Manager 

Site Hours: 40+ 

Location: Remote 

Role Summary: 

The IT (Information Technology) Service Desk Tech is a role that requires a customer service approach to assist in keeping Trulieve technology running strong. They will be focused on First Contact Resolution of all inbound support tickets from Trulieve Departments nationwide.  Service Desk Techs are responsible for assisting our internal customers by providing world class customer service with attention to detail as we enable the business to operate without limitations from IT. Service Desk Techs will work as a team to manage all planned and non-planned tech communications for the organization. They work directly with Support Techs and IT leadership to design documented solutions to issues that arise as the organization grows. The Service Desk is the key position for upward mobility within IT as Techs touch all systems throughout the organization.  

Key Duties and Responsibilities: 

  • Provide outstanding customer service to our internal employees 

  • Work within the service desk to process support request tickets and meet target SLA's. 

  • Properly utilize documentation for IT procedures, policies and troubleshooting guides while providing feedback for improvements to each. 

  • Possess a good understanding of Windows Operating systems, Microsoft print management, and standard O365 applications.  

  • Answer incoming support calls from grow, production and retail facilities nationwide. 

  • Work with vendor engineers, project managers and support techs to solve application related issues.  

  • Possess basic network troubleshooting skills as well as an understanding of TCP/IP addressing.  

  • Assists in the management and tracking of all digital assets.  

  • Assists in the management of all existing and legacy applications. (AD Groups) 

  • Creation and removal of user accounts across various systems as part of new hire and terminations 

  • Works with the IT Service Desk Manager and IT Service Desk Leads to provide seamless customer experience.  

  • Provide innovative solutions to uncommon problems.  

  • Responsible for working scheduled hours both inside and outside of regular working hour. Occasional emergency scheduling may occur. Responsible for checking your schedule and being on time. 

  • Any other tasks as assigned by the IT Service Desk Manager and Or IT Service Desk Supervisor  

Skills and Qualifications:

  • Relevant associate degree or 2+ years' experience in related field 

  • Effective time-management skills and ability to multi-task 

  • Ability to make educated decisions quickly. 

  • Ability to pass a Level 2 Background Screening 

  • Must have a passion for customer service and be customer obsessed and problem solving. 

  • Excellent communication skills, both written and verbal 

Work Schedule:

  • 40+ hours weekly with flexible hours depending on department needs. Must be available to work occasional evenings, weekends, and holidays 

Please apply directly through our official careers site or authorized recruitment channels.  Using third-party application services may create issues with your applicant profile and lead to processing delays. 

Salary will be commensurate with experience.   A comprehensive benefits package including paid time off is offered with this position. 

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

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