Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...
Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...
IT Service Desk Supervisor
Washington, DC · On-site
$110K - $130K/yr
Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...
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IT Service Desk Supervisor
Washington, DC · On-site
$110K - $130K/yr
Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...
IT Service Desk Supervisor
Washington, DC · On-site
$110K - $130K/yr
Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...
IT Service Desk Supervisor
Washington, DC · On-site
$110K - $130K/yr
Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...
IT Service Desk Supervisor
Akron, OH · On-site
Description The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring efficient handling of incidents and service requests while delivering exceptional ...
IT Service Desk Supervisor
Akron, OH · On-site
Description The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring efficient handling of incidents and service requests while delivering exceptional ...
IT Service Desk Supervisor
Columbus, OH · On-site
We are currently seeking an IT Service Desk Supervisor responsible for leading the daily operations of the IT Service Desk and ensuring high-quality technical support to end users across the ...
IT Service Desk Supervisor
Columbus, OH · On-site
We are currently seeking an IT Service Desk Supervisor responsible for leading the daily operations of the IT Service Desk and ensuring high-quality technical support to end users across the ...
Supervisor Service Desk
Richmond, VA · On-site
The Markel Service Desk is a critical component of our organization's IT infrastructure. It serves ... All full-time employees have the option to select from multiple health, dental and vision insurance ...
Supervisor Service Desk
Richmond, VA · On-site
The Markel Service Desk is a critical component of our organization's IT infrastructure. It serves ... All full-time employees have the option to select from multiple health, dental and vision insurance ...
Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...
Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...
IT Service Desk Intern
Oxford, MA · On-site
$18 - $20/hr
This role is designed to build foundational IT competencies and prepare candidates for a full-time IT Service Desk Support Specialist position. Essential Job Functions: Under direct daily supervision:
IT Service Desk Intern
Oxford, MA · On-site
$18 - $20/hr
This role is designed to build foundational IT competencies and prepare candidates for a full-time IT Service Desk Support Specialist position. Essential Job Functions: Under direct daily supervision:
IT Service Desk Intern
$18 - $20/hr
This role is designed to build foundational IT competencies and prepare candidates for a full-time IT Service Desk Support Specialist position. Essential Job Functions: Under direct daily supervision:
IT Service Desk Intern
$18 - $20/hr
This role is designed to build foundational IT competencies and prepare candidates for a full-time IT Service Desk Support Specialist position. Essential Job Functions: Under direct daily supervision:
Supervisor, IT Service Desk
Halethorpe, MD · On-site
$82K - $92K/yr
The IT Service Desk Supervisor is responsible for overseeing day‑to‑day IT support operations and directly supervising the end user services team. This role ensures timely, high‑quality ...
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Supervisor, IT Service Desk
Halethorpe, MD · On-site
$82K - $92K/yr
The IT Service Desk Supervisor is responsible for overseeing day‑to‑day IT support operations and directly supervising the end user services team. This role ensures timely, high‑quality ...
About the Role The IT Service Desk Associate works well independently or in a group setting ... Health, dental and vision insurance coverage, paid holidays and paid time off for full-time ...
About the Role The IT Service Desk Associate works well independently or in a group setting ... Health, dental and vision insurance coverage, paid holidays and paid time off for full-time ...
The Regional Manager, IT Service Desk is responsible for supervising and coordinating the daily operations of the IT Service Desk within their specific region. In addition, the person in this role ...
The Regional Manager, IT Service Desk is responsible for supervising and coordinating the daily operations of the IT Service Desk within their specific region. In addition, the person in this role ...
IT Service Desk Lead
$90K - $115K/yr
This role supervises and supports a team of Service Desk Technicians, and ensures the team meets a high standard of customer service. The IT Service Desk Team Lead will work closely with IT ...
IT Service Desk Lead
$90K - $115K/yr
This role supervises and supports a team of Service Desk Technicians, and ensures the team meets a high standard of customer service. The IT Service Desk Team Lead will work closely with IT ...
Technical Service Desk Supervisor
Jacksonville, FL · On-site
$46K/yr
This position supervises and mentors the Technical Service Desk Team, fosters consistency in ... Knowledge of best practices in contact center and IT service management operations,including ...
Technical Service Desk Supervisor
Jacksonville, FL · On-site
$46K/yr
This position supervises and mentors the Technical Service Desk Team, fosters consistency in ... Knowledge of best practices in contact center and IT service management operations,including ...
IT Service Desk Analyst
$16 - $17/hr
The IT Service Desk Analyst is a hands-on position responsible for working with cross-functional groups within the organization to support client computing, printing and telecommunications needs.
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IT Service Desk Analyst
$16 - $17/hr
The IT Service Desk Analyst is a hands-on position responsible for working with cross-functional groups within the organization to support client computing, printing and telecommunications needs.
IT Service Desk Lead
Pipestone, MN · On-site
... supervisory, or team management experience within IT support • ️ Strong customer service ... Desk, or Desktop Support team ⭐ Knowledge of endpoint management, device imaging, software ...
IT Service Desk Lead
Pipestone, MN · On-site
... supervisory, or team management experience within IT support • ️ Strong customer service ... Desk, or Desktop Support team ⭐ Knowledge of endpoint management, device imaging, software ...
IT Service Desk Manager
Taneytown, MD · On-site
$100K - $150K/yr
IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global ... This is a full-time, on-site position at Evapco's corporate headquarters in Taneytown, Maryland.
IT Service Desk Manager
Taneytown, MD · On-site
$100K - $150K/yr
IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global ... This is a full-time, on-site position at Evapco's corporate headquarters in Taneytown, Maryland.
IT Service Desk Manager
Cincinnati, OH · On-site
The IT Service Desk Manager is responsible for providing leadership for the IT Service Desk staff and operations. This individual is also responsible for IT customer satisfaction and desktop ...
IT Service Desk Manager
Cincinnati, OH · On-site
The IT Service Desk Manager is responsible for providing leadership for the IT Service Desk staff and operations. This individual is also responsible for IT customer satisfaction and desktop ...
Information Technology Service Desk Manager
Salem, OR · On-site
$7.9K - $12K/mo
... for one (1) Full-Time, Permanent Information Technology Service Desk Manager position. This ... routine supervisory functions; conduct staff meetings; prepare instruction and training for line ...
Information Technology Service Desk Manager
Salem, OR · On-site
$7.9K - $12K/mo
... for one (1) Full-Time, Permanent Information Technology Service Desk Manager position. This ... routine supervisory functions; conduct staff meetings; prepare instruction and training for line ...
Service Desk Supervisor
Lenexa, KS · On-site
The Service Desk Supervisor is a working leader responsible for the day-to-day operation ... Experience working within structured IT service management environments, including alignment to ...
Service Desk Supervisor
Lenexa, KS · On-site
The Service Desk Supervisor is a working leader responsible for the day-to-day operation ... Experience working within structured IT service management environments, including alignment to ...
Full Time It Service Desk Supervisor information
See salary details
$36.5K - $47.5K
6% of jobs
$47.5K - $58.4K
6% of jobs
$58.4K - $69.4K
9% of jobs
$71.5K is the 25th percentile. Wages below this are outliers.
$69.4K - $80.3K
19% of jobs
The median wage is $87.4K / yr.
$80.3K - $91.3K
15% of jobs
$91.3K - $102.2K
12% of jobs
$108.5K is the 75th percentile. Wages above this are outliers.
$102.2K - $113.2K
14% of jobs
$113.2K - $124.1K
5% of jobs
$124.1K - $135.1K
5% of jobs
$135.1K - $146K
5% of jobs
$146K - $157K
3% of jobs
$36.5K
$94.5K
$157K
How much do full time it service desk supervisor jobs pay per year?
What is the difference between Full Time It Service Desk Supervisor vs Full Time It Help Desk Technician?
| Aspect | Full Time It Service Desk Supervisor | Full Time It Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+, HDI-Support Center Analyst | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervises support team, manages escalations | Provides technical support to end-users |
| Responsibilities | Team management, process improvement, escalation handling | Issue troubleshooting, user support, ticket resolution |
The Full Time It Service Desk Supervisor oversees support teams and manages escalations, requiring leadership skills and certifications like ITIL. In contrast, the Full Time It Help Desk Technician focuses on direct technical support and troubleshooting. Both roles are essential in IT support, but the supervisor has a broader managerial scope.
Job description
Responsibilities:
- Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk.
- Supervising the DC Service Desk team.
- Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).
- Scheduling the firm's Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment.
- Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support.
- Providing career development guidance to staff and recommending training paths.
- Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner.
- Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution.
- Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues.
- Reviewing, editing, and maintaining support services knowledge database.
- Providing feedback to the Training Manager to ensure training programs meet the needs of the firm's end users.
- Supervising planning and management of location specific projects; i.e., laptop replacement.
- Collaborating with other Directors, Managers and Supervisors to ensure that departmental and firm projects are completed efficiently.
About Fawkes IDM
Sourced by ZipRecruiter
Fawkes IDM (Individual Development & Management) has the experience to effectively reduce the time you spend on the hiring process. It offers flexible contracts to partner with our clients including Direct Hire Placement, Retained Executive Search, and Consulting models. By combining industry experts with an experienced, Multidisciplinary team, Fawkes IDM is able to evaluate candidates at both a strategic and technical level to deliver exceptional results. Currently specializes in finding and sourcing professionals across financial institutions, health care, retail, operations, consultancies, and more.
Industry
Recruiting and staffing services
Company size
1 - 10 Employees
Headquarters location
Philadelphia, PA, US
Year founded
2016