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Full Time It Service Desk Supervisor Jobs (NOW HIRING)

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Description The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring efficient handling of incidents and service requests while delivering exceptional ...

The Markel Service Desk is a critical component of our organization's IT infrastructure. It serves ... All full-time employees have the option to select from multiple health, dental and vision insurance ...

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...

This role supervises and supports a team of Service Desk Technicians, and ensures the team meets a high standard of customer service. The IT Service Desk Team Lead will work closely with IT ...

The IT Service Desk Analyst is a hands-on position responsible for working with cross-functional groups within the organization to support client computing, printing and telecommunications needs.

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global ... This is a full-time, on-site position at Evapco's corporate headquarters in Taneytown, Maryland.

The IT Service Desk Manager is responsible for providing leadership for the IT Service Desk staff and operations. This individual is also responsible for IT customer satisfaction and desktop ...

The Service Desk Supervisor is a working leader responsible for the day-to-day operation ... Experience working within structured IT service management environments, including alignment to ...

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Full Time It Service Desk Supervisor information

See salary details

$36.5K

$94.5K

$157K

How much do full time it service desk supervisor jobs pay per year?

As of Aug 9, 2026, the average yearly pay for full time it service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What is the difference between Full Time It Service Desk Supervisor vs Full Time It Help Desk Technician?

AspectFull Time It Service Desk SupervisorFull Time It Help Desk Technician
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support team, manages escalationsProvides technical support to end-users
ResponsibilitiesTeam management, process improvement, escalation handlingIssue troubleshooting, user support, ticket resolution

The Full Time It Service Desk Supervisor oversees support teams and manages escalations, requiring leadership skills and certifications like ITIL. In contrast, the Full Time It Help Desk Technician focuses on direct technical support and troubleshooting. Both roles are essential in IT support, but the supervisor has a broader managerial scope.

What cities are hiring for Full Time It Service Desk Supervisor jobs? Cities with the most Full Time It Service Desk Supervisor job openings:
What are the most commonly searched types of It Service Desk Supervisor jobs? The most popular types of It Service Desk Supervisor jobs are:
What states have the most Full Time It Service Desk Supervisor jobs? States with the most job openings for Full Time It Service Desk Supervisor jobs include:

IT Service Desk Supervisor

Fawkes IDM

Washington, DC

Full-time

Re-posted 20 days ago


Job description

Responsibilities:

  • Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk.
  • Supervising the DC Service Desk team.
  • Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).
  • Scheduling the firm's Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment.
  • Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support.
  • Providing career development guidance to staff and recommending training paths.
  • Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner.
  • Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution.
  • Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues.
  • Reviewing, editing, and maintaining support services knowledge database.
  • Providing feedback to the Training Manager to ensure training programs meet the needs of the firm's end users.
  • Supervising planning and management of location specific projects; i.e., laptop replacement.
  • Collaborating with other Directors, Managers and Supervisors to ensure that departmental and firm projects are completed efficiently.

Fawkes IDM logo

About Fawkes IDM

Sourced by ZipRecruiter

Fawkes IDM (Individual Development & Management) has the experience to effectively reduce the time you spend on the hiring process. It offers flexible contracts to partner with our clients including Direct Hire Placement, Retained Executive Search, and Consulting models. By combining industry experts with an experienced, Multidisciplinary team, Fawkes IDM is able to evaluate candidates at both a strategic and technical level to deliver exceptional results. ​ Currently specializes in finding and sourcing professionals across financial institutions, health care, retail, operations, consultancies, and more. ​

Industry

Recruiting and staffing services

Company size

1 - 10 Employees

Headquarters location

Philadelphia, PA, US

Year founded

2016