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Internship It Service Desk Supervisor Jobs (NOW HIRING)

Fawkes IDM

IT Service Desk Supervisor

Washington, DC

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Realty Income

IT Service Desk Analyst

San Diego, CA · On-site

$27.65 - $34.19/hr

A qualified candidate will typically have: * 1+ years of IT Help Desk, Service Desk, Desktop Support, or related internship or professional experience. * Experience supporting Windows operating ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

Qualifications Required: • Bachelor's Degree in Information Technology, Computer Science or related field. • 8+ years of IT Service Desk or IT operations experience, including supervisory ...

Integral

IT Service Desk Lead

Vienna, VA

$130K - $145K/yr

Required: • Bachelor's Degree in Information Technology, Computer Science or related field. • 8+ years of IT Service Desk or IT operations experience, including supervisory responsibilities. • ...

Zing Recruiting

IT Service Desk Manager

Memphis, TN · On-site

Zing Recruiting is seeking an IT Service Desk Manager to lead and manage IT Service Desk operations across multiple locations. The role is responsible for service delivery, team leadership, incident ...

Markel

Supervisor Service Desk

Richmond, VA · On-site

... Apply IT service management (ITSM) principles and ITIL best practices to ensure service desk ... Required : • Experience supervising staff, leading teams, or coordinating day-to-day operational ...

Nordic

The Clinical Service Desk Supervisor manages, mentors, and develops a team of the first and second level clinical support Service Desk team and team leads as the main point of contact for IT support ...

Northbridge University

PR · On-site

As a player-coach, the Lead supervises a team of IT Service Desk Analysts I, providing strategic direction, mentorship, and support to ensure consistent service excellence. The Lead is responsible ...

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Internship It Service Desk Supervisor information

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How much do internship it service desk supervisor jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for internship it service desk supervisor in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Internship It Service Desk Supervisor vs It Service Desk Technician?

AspectInternship It Service Desk SupervisorIt Service Desk Technician
CredentialsTypically pursuing or holding an associate's or bachelor's degree in IT or related fieldHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentInternship setting, often in corporate or IT support departmentsHelp desk or support center, providing technical assistance to users
ResponsibilitiesAssisting with supervision, learning support processes, and customer serviceDiagnosing and resolving hardware/software issues, assisting users

The Internship It Service Desk Supervisor role is an entry-level internship focusing on learning supervisory skills and support processes, while the It Service Desk Technician is a more hands-on role dedicated to technical troubleshooting and user support. Both roles are essential in IT support environments but differ mainly in experience level and responsibilities.

What cities are hiring for Internship It Service Desk Supervisor jobs? Cities with the most Internship It Service Desk Supervisor job openings:
What are the most commonly searched types of It Service Desk Supervisor jobs? The most popular types of It Service Desk Supervisor jobs are:
What states have the most Internship It Service Desk Supervisor jobs? States with the most job openings for Internship It Service Desk Supervisor jobs include:
Internship It Service Desk Supervisor jobs near you
Infographic showing various Internship It Service Desk Supervisor job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,265 per year, or $17.4 per hour.
IT Service Desk Supervisor

IT Service Desk Supervisor

Allied Mineral Products Holding, Inc.

Columbus, OH

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 hours ago

Job description

IT Service Desk Supervisor
Allied Mineral Products is a leading manufacturer of monolithic refractories worldwide. We are currently seeking an IT Service Desk Supervisor in our Columbus, OH location. This role is responsible for leading the daily operations of the IT Service Desk, ensuring delivery of high-quality technical support to end users across the organization. This Service Desk Supervisor oversees service desk technicians, manages incident and approval workflows, enforces service-level agreements, and drives continual improvement initiatives. This role works closely with System Admins, Network Admins, Security, SAP, and Software Development teams to maintain stable operations and excellent support experience.
Hours: 6:00am - 3:00pm EST
Key Duties and Responsibilities
  • Supervise the daily operations of the Service Desk, ensuring timely and effective resolution of incidents, service requests, and escalations.
  • Assign, prioritize, and monitor workloads for Service Desk Analysts.
  • Serve as the primary point of escalation for complex or high-impact issues.
  • Maintain shift schedules and workforce planning to support business needs.
  • Monitor service desk performance metrics (SLAs, response times, first-contact resolution, backlog).
  • Produce and present operational reports to management, highlighting trends and improvement opportunities.
  • Oversee knowledge base maintenance to ensure accurate, current documentation.
  • Provide coaching, mentoring, and performance evaluations for Service Desk technicians.
  • Conduct regular training sessions to improve technical, customer service, and troubleshooting skills.
  • Promote a culture of continuous learning and process improvement.
  • Ensure a positive, professional support experience for end users.
  • Handle customer complaints, ensuring effective resolution and improved future service.
  • Foster strong communication between IT and business units.
  • Identify inefficiencies and implement service desk process improvements.
  • Collaborate with Infrastructure, Network, Security, and Application teams to streamline support workflows.
Qualifications
  • 3–5+ years of experience in IT support, with at least 1–2 years in a supervisory or team lead role.
  • A Bachelor of Science degree in Computer Science or related field, or equivalent work experience desired.
  • Strong understanding of ITIL principles and service management frameworks.
  • Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, Remedy).
  • Excellent communication, leadership, and customer service skills.
  • Ability to manage competing priorities in a fast-paced environment.
  • Solid troubleshooting skills across Windows, macOS, mobile devices, and common enterprise applications
  • ITIL Foundation certification or higher preferred.
  • Experience in enterprise or global IT environments.
  • Familiarity with infrastructure technologies (networking, servers, endpoint management, cloud services).
  • Knowledge of self-service portals, automation, and modern service desk best practices
  • Must have strong interpersonal, written and verbal communication skills.
  • Must be direct and able to work independently.
  • Must be willing to work unusual hours when needed.
  • Must be dependable and punctual.
Benefits
  • Competitive Base Pay
  • Employee Stock Ownership Plan (ESOP) retirement plan with 25% annual company contribution
  • 401K program
  • Annual Profit Sharing
  • Paid Time Off for Vacation, Sick Days, Holidays
  • Medical, Prescription Drug, Dental, and Vision programs
  • Life Insurance
  • Short-Term, and Long-Term disability

Allied Mineral Products Holding, Inc. is an Equal Opportunity Employer/Veterans/Disabled.

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