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Remote It Service Desk Supervisor Jobs (NOW HIRING)

Unissant

Service Desk Manager

Washington, DC · Remote

The ideal candidate is a customer-focused IT operations leader who combines technical depth ... Work may be performed at Government facilities, remote locations, or approved employee work ...

ASM Research

Service Desk Lead

Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

$21 - $28.75/hr

  • Medical

  • Dental

  • Vision

Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.Working knowledge of Windows operating systems, Microsoft Office, and web‑based applications.Strong ...

ASM Research

Service Desk Agent

It uses standard procedures and IT service management tools to log tickets, apply known solutions ... Follow clearly defined escalation paths and service desk runbooks, handing off complex or high ...

ASM Research

Service Desk Agent II

$17.50 - $22.25/hr

It also leverages IT service management tools to log, track, and update tickets, and contributes to ... methods, remote access solutions, and standard enterprise tools in a federal IT environment.

Addison Group

IT Support Technician

Oklahoma City, OK · Remote

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... IT service desk or field support * Proficiency in Windows OS, Microsoft 365, basic networking, and Active Directory * Experience using remote desktop tools and IT ticketing systems * Valid driver ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

  • Medical

  • Dental

  • Vision

... for supervising the client's IT Support Services team while serving as a key technical escalation ... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

  • Medical

  • Dental

  • Vision

... for supervising the client's IT Support Services team while serving as a key technical escalation ... Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral ...

SAIC

Service Desk Agent

KY · Remote

$40K/yr

Remote Work, KY, US Date Posted: 2026-08-12 Category: Information Technology Subcategory: Technical ... Responsible for supporting the IT service desk by providing end-user support via phone calls ...

Zenith American Solutions, Inc.

IT Service Delivery Manager

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Foster strong collaboration across IT infrastructure, service desk, security, application, and vendor teams to improve service delivery and operational effectiveness. * Build and maintain effective ...

Carports Anywhere

IT Specialist

Flexible schedule Job Title : Remote IT Support Specialist Position Type : Part-Time, Remote ... customer-service-oriented approach. Schedule This is a flexible, remote position requiring ...

Inotiv

IT Support Services Technician I

West Lafayette, IN · On-site +1

$25 - $27/hr

  • Medical

  • Dental

  • Retirement

  • PTO

The IT Service Desk Analyst is responsible for maintaining a high level of customer satisfaction by delivering prompt and effective solutions to IT-related problems. Position Requirements Education ...

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All JobsIt Service Desk Supervisor JobsRemote It Service Desk Supervisor Jobs

Remote It Service Desk Supervisor information

See salary details

$36.5K

$94.5K

$157K

How much do remote it service desk supervisor jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote it service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a remote IT service desk supervisor, and how can they be effectively managed?

A Remote IT Service Desk Supervisor often encounters challenges such as managing team performance across different time zones, ensuring consistent communication, and maintaining team morale without in-person interactions. Effective strategies include setting clear expectations, leveraging collaboration tools, conducting regular virtual check-ins, and fostering an inclusive team culture. Additionally, implementing robust training programs and tracking key performance metrics can help supervisors proactively address issues and support both team and organizational goals.

What does a remote IT service desk supervisor do?

A Remote IT Service Desk Supervisor oversees a team of IT support professionals who provide technical assistance to users, typically from a remote location. Their responsibilities include managing ticket workflows, ensuring high-quality customer service, mentoring staff, and monitoring performance metrics. They also collaborate with other IT departments to resolve complex issues and implement process improvements. Effective communication and leadership skills are essential for this role, as supervisors must coordinate a distributed team and maintain service standards.

What are the key skills and qualifications needed to thrive as a remote IT service desk supervisor?

To thrive as a Remote IT Service Desk Supervisor, you need a solid background in IT support, troubleshooting, and leadership, typically with a bachelor's degree in information technology or a related field and relevant experience. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Strong communication, problem-solving, and team management skills help drive performance and foster a supportive virtual work environment. These abilities ensure efficient service delivery, high customer satisfaction, and effective management of remote teams.

What is the difference between Remote It Service Desk Supervisor vs Remote It Support Specialist?

AspectRemote It Service Desk SupervisorRemote It Support Specialist
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, Microsoft Certified, HDI Support Center
Work EnvironmentSupervisory role overseeing support teams remotelyProviding technical support directly to end-users remotely
ResponsibilitiesManaging support tickets, team coordination, quality assuranceTroubleshooting hardware/software issues, user assistance

The Remote It Service Desk Supervisor focuses on overseeing support teams and ensuring service quality, while the Remote It Support Specialist handles direct technical support tasks. Both roles require relevant certifications and are common in remote IT support environments, but differ mainly in scope and responsibilities.

More about Remote It Service Desk Supervisor jobs

What cities are hiring for Remote It Service Desk Supervisor jobs?

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The most popular types of It Service Desk Supervisor jobs are:

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States with the most job openings for Remote It Service Desk Supervisor jobs include:

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The top searched job categories for Remote It Service Desk Supervisor jobs are:

Remote It Service Desk Supervisor jobs near you
Infographic showing various Remote It Service Desk Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

Service Desk Manager

Unissant

Washington, DC • Remote

Full-time

Posted 17 days ago

Job description

Unissant, Inc. delivers innovative capabilities to the agencies that keep our nation healthy and safe. We apply our domain expertise, data acumen, and technology know-how to achieve breakthrough results for our clients. Working collaboratively, we advance missions and careers through a focus on honesty, integrity, and dependability. We continuously look for talent, excited to join that effort. To learn more about our exciting organization, please visit us at www.unissant.com.We are seeking a Service Desk Manager to join our team and support our client. The ideal candidate is a customer-focused IT operations leader who combines technical depth, service management expertise, and strong people leadership. This individual is energized by building high-performing teams, improving service desk operations, and delivering an exceptional support experience in a complex enterprise environment.Essential Duties and Responsibilities:Lead and manage the service desk team to deliver high-quality support services across the enterprise.Monitor and analyze service desk performance and implement improvements to enhance customer experience and operational effectiveness.Ensure compliance with SLAs and other service performance metrics.Develop and maintain service desk policies, procedures, and documentation, including SLAs, OLAs, SOPs, and COOP materials.Handle escalations and support the resolution of complex technical issues.Coordinate with other IT teams to ensure seamless service delivery and effective issue resolution.Train, mentor, and cross-train service desk staff to strengthen continuity and readiness.Prepare regular reports on service desk performance, service quality, and customer satisfaction.Proactively update operational guides and support knowledge management practices.Work Experience and Job Skills:Minimum of 5 years of experience in IT service management.Strong leadership and team management skills.Excellent communication and customer service skills.Experience with service desk software, ticketing tools, and enterprise support environments.Ability to analyze service performance data and generate actionable insights for improvement.Experience supporting large-scale IT service environments and complex customer support operations.Education:Bachelor's Degree is required. Preferred field of study in Information Technology or a related field of study.MBA/Master's Degree in a relevant field of study preferred.Certificates, Licenses and Registrations:ITIL Foundation certification is required.HDI or equivalent certification preferred.Communication Skills:Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing all levels of organization.Ability to write clear and concise creative content in a highly confidential manner.Ability to translate technical, operational, and compliance-related information into clear messaging for executive, technical, and non-technical audiences.Clearance Requirements:Ability to obtain and maintain a Public Trust clearance.Travel:Local travel within a 50-mile radius of Bethesda, Maryland is not reimbursable.On occasion, travel may be required of Contractor personnel and, if approved in advance by the Contracting Officer, may be reimbursed in accordance with Federal Travel Regulations.Work may be performed at Government facilities, remote locations, or approved employee work locations in support of Government operations.Environmental Requirements:Mainly a routine office environment.May be required to lift up to ten (10) poundsFlexible in working extended hoursThe above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Unissant management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, where applicable and available, reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions of this position.Please note: Candidate(s) will be required to go through pre-employment screening.Unissant, Inc. is a proud Equal Opportunity Employer! (EOE; M/F/Disability/Vets)
Job Posted by ApplicantPro