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Remote It Service Desk Supervisor Jobs (NOW HIRING)

Waterfield Tech

Service Desk Supervisor

Tulsa, OK · Remote

$70K - $85K/yr

Service Desk Supervisor Company Overview Waterfield Tech enables companies to select, design, and ... information, or any other basis prohibited by applicable federal, state, or local law. This policy ...

ASM Research

Service Desk Lead

Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...

LaunchDarkly

Senior Manager, IT (Hybrid)

Oakland, CA · On-site +1

$150K - $151K/yr

LaunchDarkly is seeking a Senior Manager, IT (IT Service Desk Engineering) to lead the systems ... and remote environments, including periodic travel to our global worksites in the US, Ireland ...

ai2io

Support Desk Manager

$120K/yr

... IT services and system support to advanced software integration, automation, and cutting-edge AI ... Position Title Support Desk Manager Position Location Remote - work virtually from anywhere in the ...

ASM Research

Service Desk Agent II

$17.50 - $22.25/hr

It also leverages IT service management tools to log, track, and update tickets, and contributes to ... methods, remote access solutions, and standard enterprise tools in a federal IT environment.

Serigor, Inc.

CAPPS Service Desk Analyst (Remote)

Austin, TX · On-site +1

$20.25 - $27.75/hr

CAPPS Service Desk Analyst (Remote) Location: Austin, TX Duration: 12 Months with possible ... Performs all work in accordance with Information Technology Infrastructure Library (ITIL ...

Cayuse Holdings

Service Desk Agent

$19.50 - $20.50/hr

Administration of ServiceNow IT Service Management System (for example Service Catalog updates and ... Professional remote office environment. * Must be physically and mentally able to perform duties ...

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All JobsIt Service Desk Supervisor JobsRemote It Service Desk Supervisor Jobs

Remote It Service Desk Supervisor information

See salary details

$36.5K

$94.5K

$157K

How much do remote it service desk supervisor jobs pay per year?

As of Jun 12, 2026, the average yearly pay for remote it service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Remote IT Service Desk Supervisor, and how can they be effectively managed?

A Remote IT Service Desk Supervisor often encounters challenges such as managing team performance across different time zones, ensuring consistent communication, and maintaining team morale without in-person interactions. Effective strategies include setting clear expectations, leveraging collaboration tools, conducting regular virtual check-ins, and fostering an inclusive team culture. Additionally, implementing robust training programs and tracking key performance metrics can help supervisors proactively address issues and support both team and organizational goals.

What does a Remote IT Service Desk Supervisor do?

A Remote IT Service Desk Supervisor oversees a team of IT support professionals who provide technical assistance to users, typically from a remote location. Their responsibilities include managing ticket workflows, ensuring high-quality customer service, mentoring staff, and monitoring performance metrics. They also collaborate with other IT departments to resolve complex issues and implement process improvements. Effective communication and leadership skills are essential for this role, as supervisors must coordinate a distributed team and maintain service standards.

What are the key skills and qualifications needed to thrive as a Remote IT Service Desk Supervisor, and why are they important?

To thrive as a Remote IT Service Desk Supervisor, you need a solid background in IT support, troubleshooting, and leadership, typically with a bachelor's degree in information technology or a related field and relevant experience. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Strong communication, problem-solving, and team management skills help drive performance and foster a supportive virtual work environment. These abilities ensure efficient service delivery, high customer satisfaction, and effective management of remote teams.

What is the difference between Remote It Service Desk Supervisor vs Remote It Support Specialist?

AspectRemote It Service Desk SupervisorRemote It Support Specialist
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, Microsoft Certified, HDI Support Center
Work EnvironmentSupervisory role overseeing support teams remotelyProviding technical support directly to end-users remotely
ResponsibilitiesManaging support tickets, team coordination, quality assuranceTroubleshooting hardware/software issues, user assistance

The Remote It Service Desk Supervisor focuses on overseeing support teams and ensuring service quality, while the Remote It Support Specialist handles direct technical support tasks. Both roles require relevant certifications and are common in remote IT support environments, but differ mainly in scope and responsibilities.

More about Remote It Service Desk Supervisor jobs
What cities are hiring for Remote It Service Desk Supervisor jobs? Cities with the most Remote It Service Desk Supervisor job openings:
What are the most commonly searched types of It Service Desk Supervisor jobs? The most popular types of It Service Desk Supervisor jobs are:
What states have the most Remote It Service Desk Supervisor jobs? States with the most job openings for Remote It Service Desk Supervisor jobs include:
What job categories do people searching Remote It Service Desk Supervisor jobs look for? The top searched job categories for Remote It Service Desk Supervisor jobs are:
Remote It Service Desk Supervisor jobs near you
Infographic showing various Remote It Service Desk Supervisor job openings in the United States as of June 2026, with employment types broken down into 46% Full Time, 43% Part Time, and 11% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.
Tier 1 IT Service Desk Support Specialist

Tier 1 IT Service Desk Support Specialist

iWorks Corporation

OR • On-site, Remote

$35K - $40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Title: Tier 1 IT Service Desk Support Specialist
Location: Remote
*Please note that this position is not open to candidates located in WA, CA, NY, CO, ME, or AK
About iWorks:
iWorks Corporation, founded in 2005, is a leading provider of information technology and professional services to the federal government. We are a recognized leader in personnel security and vetting solutions, Agile, DevOps, DevSecOps, data analytics, and cloud solutions. Our continuous process improvement approach, combined with our business and technology expertise, results in innovative solutions.
We offer exceptional comprehensive benefits (Medical, Dental, Vision, Life and Disability); 401(k); Health and Wellness Benefits; and Paid Sick Time, Vacation Time, and Holiday Time. You're eligible for bonuses throughout the year as part of our incentive program for innovation, and business development. All employees are also considered for an annual raise, commensurate with performance and company commitment.
About this position:
iWorks Corporation is seeking a Tier 1 IT Service Desk Support Specialist to provide first-level technical support for end users. This role serves as the primary point of contact for technical assistance and focuses on responding to user issues, documenting incidents, troubleshooting common problems, and escalating issues when needed.
*This position is contingent upon contract award
Salary Range: $35,600 - $40,000 - commensurate with the candidate's skills, experience, location, and qualifications.
On a day-to-day basis, you will:
  1. Respond to user requests through phone, email, chat, or ticketing systems
  2. Log, categorize, prioritize, and track incidents and service requests in the ITSM system
  3. Troubleshoot common technical issues such as login problems, application errors, connectivity issues, and printer problems
  4. Provide basic troubleshooting guidance and support to end users
  5. Process user requests including password resets, access changes, software installations, and configuration support
  6. Escalate unresolved or complex issues to Tier 2 or Tier 3 support teams with proper documentation
  7. Maintain communication with users regarding ticket status and resolution
  8. Document incidents, troubleshooting steps, and resolutions within the ITSM tool
  9. Coordinate with Tier 0, Tier 2, and Tier 3 support teams to support service delivery
  10. Participate in training, feedback sessions, and process improvement activities
  11. Track recurring issues and support metrics for reporting purposes

Required Education/Qualifications:
  • Must possess an active Public Trust (or higher) at the time of application.
  • Experience providing customer support or technical support in a help desk or service desk environment
  • Ability to troubleshoot basic technical issues and follow established procedures
  • Experience using ticketing or IT Service Management (ITSM) systems
  • Strong communication and customer service skills
  • Ability to document issues and maintain accurate records
  • Ability to prioritize and manage multiple support requests

Preferred Qualifications:
  • Experience supporting end users in an IT support environment
  • Familiarity with incident tracking and escalation processes
  • Experience working with knowledge base articles or standard operating procedures
  • Experience supporting user accounts, password resets, or software installations

Please Note: We maintain an on-camera policy for all virtual company meetings to foster engagement and collaboration. Reasonable exceptions may be granted with prior approval from Human Resources and/or the applicable manager or client.
iWorks Corporation is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic.
iWorks is committed to maintaining a safe and productive work environment for all employees and ensuring the security and well-being of our clients. As part of our standard hiring process, we may conduct background checks and drug screenings on potential candidates to assess their suitability for employment.

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