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It Service Desk Supervisor Jobs (NOW HIRING)

GDIT

Scientific IT Service Desk Manager

Bethesda, MD

$131K - $178K/yr

Information Technology (IT) Services, IT Service Desk, Research Technologies, Service Improvement Certifications: None Experience: 3 + years of related experience US Citizenship Required: No GDIT is ...

Bdp International

IT Service Desk Admin

Houston, TX

Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible ...

Eisenhower

IT Service Desk Technician I

Rancho Mirage, CA · On-site

$20.71 - $31.46/hr

The IT Service Desk Technician I will be responsible for assisting end-users with basic IT issues ... Manager-Program Management Office and Help Desk Supervises: N/A Ages of Patients: N/A Blood Borne ...

Agile Defense

IT Service Desk Technician

Arlington, VA · On-site

$68K - $75K/yr

Requisition #: 1741 Job Title: IT Service Desk Technician Location: On-Site, Arlington, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): Security+ The position is ...

Moneycorp

IT Service Desk Engineer

Stamford, CT · Hybrid

$65K - $75K/yr

The IT Service Desk Engineer role presents an exciting opportunity for individuals either embarking on their careers in Technology or looking to build on their existing IT experience. This role ...

Forterra

IT Service Desk Manager

Clarksburg, MD · On-site

$140K - $170K/yr

About the role As our IT Service Desk Manager, you will be responsible for leading a team of IT professionals and ensuring that technology systems and processes are aligned with the company's goals ...

Immersion Consulting

IT Project Manager

$100K - $119K/yr

Immersion's Government and Public Services Information Technology Practice is the place for you ... service desk environment and systems. * Ability to work independently and as a team lead\supervisor ...

24 Hour Fitness

Manager, IT Service Desk

Carlsbad, CA · On-site

Work Experience * 10+ years of experience in IT service management, with at least 5 years in a supervisory or management role within an IT service desk environment. * Physical Demands / Environmental ...

TEKsystems

IT Service Desk Analyst

Orlando, FL

$18 - $21/hr

The Service Desk Technician is a highly motivated, passionate and detail oriented Customer Service ... Vacations Information Technology personnel, and Hilton Grand Vacations Leadership Team. • ...

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How much do it service desk supervisor jobs pay per year?

As of Aug 10, 2026, the average yearly pay for it service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What does an IT Service Desk Supervisor do?

An IT Service Desk Supervisor oversees the daily operations of the IT support team, ensuring that technical issues are resolved efficiently. They manage support staff, monitor performance metrics, and implement processes to improve service delivery. Additionally, they serve as a liaison between the IT department and other business units to align support services with company goals. Their role involves training team members, handling escalations, and optimizing support workflows to enhance overall efficiency.

What are some typical challenges faced by an IT Service Desk Supervisor?

IT Service Desk Supervisors often manage the balance between high ticket volumes and ensuring quality support, while also addressing escalated technical issues and maintaining team morale. They may encounter challenges such as prioritizing urgent incidents, keeping up with evolving technologies, and training new team members on best practices. Working closely with IT managers, system administrators, and end users, supervisors play a key role in facilitating communication and resolving conflicts. Overcoming these challenges can foster a strong, adaptable team environment and improve overall service delivery.

What are the key skills and qualifications needed to thrive as an IT Service Desk Supervisor?

To thrive as an IT Service Desk Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support or a related field, often supported by certifications like CompTIA A+, ITIL, or Microsoft Certified Professional. Familiarity with ticketing systems such as ServiceNow or Jira, as well as remote desktop management and knowledge base tools, is common. Excellent communication, conflict resolution, and team management skills help you motivate staff and interact effectively with users. These competencies ensure efficient support operations, high user satisfaction, and a well-coordinated IT service desk team.

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What are the most commonly searched types of It Service Desk Supervisor jobs? The most popular types of It Service Desk Supervisor jobs are:
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It Service Desk Supervisor jobs near you
Infographic showing various It Service Desk Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

IT Service Desk Manager

University of North Texas

Denton, TX • On-site

Full-time

Re-posted 24 days ago

University Of North Texas rating

7.0

Company rating: 7.0 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

436th of 617 rated colleges and universities

Job description

Job Summary:
The University of North Texas is a prominent educational institution in the Dallas-Fort Worth region, and they are seeking an IT Service Desk Manager to lead their Library IT Support team. This role involves providing technical support, managing helpdesk operations, and ensuring high-quality service delivery while collaborating with various teams to enhance technology services for the UNT Libraries.
Responsibilities:
• This position will provide first and second level technical support, including the installation, upgrade, and maintenance of equipment/software used within the Library. The position manages the hiring, training, and scheduling of student employees, and day to day operations of the helpdesk including timely trouble ticket response. This position supervises a full time employee for daily operation of the Helpdesk in the Library.
• This position will work closely with several distinct teams to ensure all end user devices and services are maintained and functional.
• This position maintains accurate inventory records and assists forecasting endpoint replacement/support life cycles.
• This role is expected to proactively identify and address issues, implement effective solutions, and continuously evaluate and improve workflows and procedures.
• Ensures that documentation is kept up to date for the helpdesk. Utilize documentation created across department in support of products and services; identify issues in documentation outside direct purview so that responsible party is able to update as necessary.
Qualifications:
Required:
• Bachelor's degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience.
• Knowledge of computing fundamentals, network principles, and endpoint management across distributed library environments.
• Ability to oversee ticket workflows, SLA tracking, knowledge base development, and continuous process improvement.
• Proven skill recruiting, training, scheduling, and evaluating student/part-time tech staff to ensure consistent service quality.
• Experience tracking hardware/software inventories, coordinating repairs/warranties, and forecasting refresh cycles.
• Familiarity with higher-ed data privacy (FERPA), endpoint security standards, and accessibility/ADA requirements.
• Ability to rapidly learn new platforms, apply emerging tools, and troubleshoot complex technical or operational challenges.
• Skill partnering with campus IT, library departments, vendors, and academic units to align support with institutional goals.
• Ability to translate and communicate technical concepts for audiences and maintain high service standards during peak academic periods.
Preferred:
• Familiarity with IT service management frameworks and ticketing systems (e.g. ServiceNow, Jira)
• Windows/macOS support
• Ancillary devices/services support (e.g. AV systems, printers)
• Knowledge of endpoint management tools and identity systems. SCCM / Intune / Active Directory / EntraID
• Experience developing documentation, workflows, and knowledge bases
Company:
UNT is a public institution of higher education and research based in Denton, TX. Founded in 1890, the company is headquartered in Denton, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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