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It Service Desk Supervisor Jobs (NOW HIRING)

Flynn Group

IT Service Desk Temp

Independence, OH

... impacting IT services), all while providing excellent customer service. * Providing accurate and timely logging of incidents and problems. * Escalating to Level II Service Desk after thorough ...

ASUS

IT Service Desk

Fremont, CA · On-site

$28.84 - $31.25/hr

Youwill work with internal IT team members in maintaining andrespondingto all hardware and software ... Monitor Service Desk for requests/incident assigned and process first-in first-out based on ...

New

Real Chemistry

IT Service Desk Analyst

Lambertville, NJ · On-site

TITLE: IT Service Desk Analyst Real Chemistry is looking for driven, savvy game changers who are ready to dive into the trenches and make an immediate impact! We are currently seeking a Service Desk ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

ASM Research

Service Desk Supervisor

Manassas, VA · On-site

Directs and supervises Service Desk staff responsible for first-level support, ticket documentation ... Hands-on experience with enterprise IT environments, including Windows, macOS, Microsoft 365 ...

Bdp International

IT Service Desk Admin

Houston, TX · On-site

Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible ...

ASM Research

Service Desk Supervisor

Manassas, VA · On-site

Directs and supervises Service Desk staff responsible for first-level support, ticket documentation ... Hands-on experience with enterprise IT environments, including Windows, macOS, Microsoft 365 ...

AEG

Manager, IT Service Desk

Manhattan, NY · On-site

$140K - $160K/yr

The Service Desk Manager provides hands-on technical guidance, leads major incident response, and ensures alignment with enterprise IT standards, security policies, and operational best practices.

USCS

IT Service Desk Lead

Camden, NJ · On-site

$75K - $85K/yr

The Role The IT Service Desk Lead provides advanced technical support while coordinating the day-to ... Minimum 2 years of experience leading, mentoring, coordinating, or supervising technical support ...

STI

IT Service Desk Agent

Charlotte, NC · On-site

$32.50/hr

The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues. • Aid customers concerning the use of computer ...

TEEMA

Program Manager II - IT Service Desk

Ashland, VA

$150K - $170K/yr

Program Manager II - IT Service Desk Location: Ashburn, VA - On-site Schedule: Day shift; 24/7 on-call support as needed Clearance: Must be able to pass a federal background investigation Citizenship:

New

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It Service Desk Supervisor information

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How much do it service desk supervisor jobs pay per year?

As of Sep 5, 2026, the average yearly pay for it service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What does an IT Service Desk Supervisor do?

An IT Service Desk Supervisor oversees the daily operations of the IT support team, ensuring that technical issues are resolved efficiently. They manage support staff, monitor performance metrics, and implement processes to improve service delivery. Additionally, they serve as a liaison between the IT department and other business units to align support services with company goals. Their role involves training team members, handling escalations, and optimizing support workflows to enhance overall efficiency.

What are some typical challenges faced by an IT Service Desk Supervisor?

IT Service Desk Supervisors often manage the balance between high ticket volumes and ensuring quality support, while also addressing escalated technical issues and maintaining team morale. They may encounter challenges such as prioritizing urgent incidents, keeping up with evolving technologies, and training new team members on best practices. Working closely with IT managers, system administrators, and end users, supervisors play a key role in facilitating communication and resolving conflicts. Overcoming these challenges can foster a strong, adaptable team environment and improve overall service delivery.

What are the key skills and qualifications needed to thrive as an IT Service Desk Supervisor?

To thrive as an IT Service Desk Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support or a related field, often supported by certifications like CompTIA A+, ITIL, or Microsoft Certified Professional. Familiarity with ticketing systems such as ServiceNow or Jira, as well as remote desktop management and knowledge base tools, is common. Excellent communication, conflict resolution, and team management skills help you motivate staff and interact effectively with users. These competencies ensure efficient support operations, high user satisfaction, and a well-coordinated IT service desk team.

What cities are hiring for It Service Desk Supervisor jobs?

Cities with the most It Service Desk Supervisor job openings:

What are the most commonly searched types of It Service Desk Supervisor jobs?

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It Service Desk Supervisor jobs near you
Infographic showing various It Service Desk Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

IT Service Desk Temp

Flynn Group

Independence, OH

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

This is a temporary position needed through the end of the year. 

Available Shifts:

  • Monday - Friday, 10a-7p


At Flynn Group, we believe in the power of collaboration and value in-person interactions. This is why our employees work from the office four days per week, leaving Fridays to work from home. This setup cultivates casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where innovation thrives, with office-based teams coming together four days a week to collaborate and thrive, together!


Our Vision for this Role

Our Level I Service Desk Team supports customers with IT-related problems, functioning as the first point of contact between users and the company. We resolve issues and address complaints and escalate complex matters to Level II Service Desk or the suitable departments as appropriate. Your primary duty within this role is to resolve issues for end users as quickly and efficiently as possible.


What We Will Accomplish Together

  • Responding to incidents (issues impacting IT services) and problems (one or more related incidents impacting IT services), all while providing excellent customer service.
  • Providing accurate and timely logging of incidents and problems.
  • Escalating to Level II Service Desk after thorough troubleshooting, information gathering, and effective use of the knowledge base.
  • Working with Level II Service Desk to stay up to date on all hardware and software components and specifications across brands.
  • Creating and update knowledge articles.
  • Fulfilling hardware requests via device configuration and coordination with our Tech Depot.
  • Retrieving requested surveillance videos and deliver to Risk department, as per defined procedure.


What You Have

  • If you have a Bachelor's degree, that is a plus, as well as 1-3 years’ experience in IT or related field.
  • You should have great customer service, verbal and written communication skills required.
  • If you have ITIL and/or HDI experience and certifications, it is a plus.
  • You should have the ability to type 40 words per minute.
  • You should have the ability to lift, carry, and place various equipment up to 50 pounds.
  • Finally, you should bring an excellent sense of humor to the table – we like to have FUN!


Why Work For Flynn?

Flynn Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us:

  • Medical/Dental/Vision
  • Retirement and Savings Plan
  • Short- and Long-Term Disability
  • Basic Life Insurance
  • Voluntary Life Insurance
  • Tuition Reimbursement
  • Paid Time Off
  • Flexible/Hybrid Work Schedules (In Office Monday - Thursday, Work from Home Friday)
  • Company Outings
  • Dining Discounts
  • On-Site Fitness Center
  • On-Site Daycare
  • On-Site Café
  • FUN Work Environment!


The Flynn Group is an Equal Opportunity Employer


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