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It Service Desk Supervisor Jobs (NOW HIRING)

GDIT

IT Service Desk Agent

Bethesda, MD · Hybrid

$30.44 - $41.18/hr

Skills: IT Service Desk, Phone Support, ServiceNow Ticketing System Certifications: None Experience: 3 + years of related experience US Citizenship Required: No IT Service Desk Agent GDIT is ...

Pioneer Technology

Be Seen First

IT Service Desk Analyst

Chattanooga, TN · On-site

$39K - $59K/yr

The IT Service Desk Analyst serves as a phone and email contact for assisting and resolving customers with issues. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Provide effective end user support and ...

Realty Income

IT Service Desk Analyst

San Diego, CA

$27.65 - $34.19/hr

Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience. This role is ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...

OmniSource

IT Service Desk Technician

Fort Wayne, IN · On-site

Subsidiary Steel Dynamics Overview This position is responsible for providing IT service desk support for SDI & OmniSource users. Duties include answering help desk calls, troubleshooting problems ...

USAA

Senior Manager-IT Service Desk

San Antonio, TX · On-site

The Opportunity We are seeking a dedicated Senior Manager, IT Service Desk, to lead enterprise ... This also involves managing frontline support teams, supervisors, service delivery performance ...

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It Service Desk Supervisor information

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$36.5K

$94.5K

$157K

How much do it service desk supervisor jobs pay per year?

As of Aug 10, 2026, the average yearly pay for it service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What does an IT Service Desk Supervisor do?

An IT Service Desk Supervisor oversees the daily operations of the IT support team, ensuring that technical issues are resolved efficiently. They manage support staff, monitor performance metrics, and implement processes to improve service delivery. Additionally, they serve as a liaison between the IT department and other business units to align support services with company goals. Their role involves training team members, handling escalations, and optimizing support workflows to enhance overall efficiency.

What are some typical challenges faced by an IT Service Desk Supervisor?

IT Service Desk Supervisors often manage the balance between high ticket volumes and ensuring quality support, while also addressing escalated technical issues and maintaining team morale. They may encounter challenges such as prioritizing urgent incidents, keeping up with evolving technologies, and training new team members on best practices. Working closely with IT managers, system administrators, and end users, supervisors play a key role in facilitating communication and resolving conflicts. Overcoming these challenges can foster a strong, adaptable team environment and improve overall service delivery.

What are the key skills and qualifications needed to thrive as an IT Service Desk Supervisor?

To thrive as an IT Service Desk Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support or a related field, often supported by certifications like CompTIA A+, ITIL, or Microsoft Certified Professional. Familiarity with ticketing systems such as ServiceNow or Jira, as well as remote desktop management and knowledge base tools, is common. Excellent communication, conflict resolution, and team management skills help you motivate staff and interact effectively with users. These competencies ensure efficient support operations, high user satisfaction, and a well-coordinated IT service desk team.

What cities are hiring for It Service Desk Supervisor jobs? Cities with the most It Service Desk Supervisor job openings:
What are the most commonly searched types of It Service Desk Supervisor jobs? The most popular types of It Service Desk Supervisor jobs are:
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It Service Desk Supervisor jobs near you
Infographic showing various It Service Desk Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

IT Service Desk Spec

Work For Warriors Georgia

Tucker, GA • On-site

Full-time

Re-posted 15 days ago

Job description


Job Description
Provides a single point of contact for Service Desk customers. The IT Service Desk Specialist position is a key member of our Tier 1 and Tier 2 support team who provides dependable and exceptional customer services. This position will be managing a high number of inbound support incidents in a given day. These incidents may consist of installing software, performance tuning computers and networks, providing advice to users on how to best use an application, and working on issues for those customers. In addition, the IT Service Desk Specialist may help manage mobile devices, maintain device configurations, deploy software and patches, help manage active directory accounts, and maintain security and encryption settings for computers and devices. Updating documentation and knowledge-base articles will also be a day to day focus activity.
Job Duties
  • Provide Tier 1 & Tier 2 service desk and technical support to users
  • Receive and respond to incoming calls, chats, and/or emails regarding PC and/or hardware problems
  • Evaluate, prioritize and respond to service requests with a resolution
  • Perform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutions
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products
  • Run diagnostic programs to identify and resolve problems
  • Resolve technical problems with LAN, WAN, and other systems
  • Guide customers through problem-solving process
  • Maintain communications with end users to ensure systems continually meet business needs
  • Perform periodic system maintenance
  • Place and escalate vendor service calls when necessary to resolve hardware or software failures
  • Coordinate with end users and technical staff to maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network
  • Perform routine to moderately complex problem analysis and resolution design for systems and applications
  • Maintain timely and accurate service desk records using a ticket management system
  • Update job knowledge by recertifying and obtaining additional Industry Certifications Light design and programming work related to file transfers or scripting
  • Escalate issues to Tier 3 when needed
  • Available to work on an "on call" capacity
  • Performs other duties as assigned

Requirements
Qualifications
  • Minimum two years Service Desk, Help Desk, or technical Call Center experience strongly preferred
  • Depending on business needs, schedule flexing may be required
  • Available to work on an "on call" capacity
  • Strongly prefer at least two years experience with technical problem resolution and support
  • A technology-oriented bachelor's degree or commensurate experience is desirable
  • ITIL foundations certification desired
  • Comptia Network+ and Microsoft Certifications, or Cisco Certifications required
  • Installation or support of Network Printers a plus
  • Experience setting up email accounts
  • VPN and Citrix experience required
  • IT support background should include troubleshooting hardware and network problems
  • Knowledge of AD, Microsoft Office 365 and Microsoft Servers
  • Knowledge of Apple IOS as it pertains to (iPhone, MacBook, iPad)
  • Experience with incident management systems
  • Excellent documentation skills a plus

Ability to work with leaders and employees within an organization
Work for Warriors Georgia logo

About Work for Warriors Georgia

Sourced by ZipRecruiter

Work for Warriors Georgia is a renowned non-profit organization based in Marietta, Georgia, U.S.A. Established with a noble mission, the company operates in the philanthropy industry with a specialized focus on veteran support. The organization aims to bridge the employment gap for veterans and military spouses by offering job placement assistance, work training programs, and other supportive services. Since its establishment, Work for Warriors Georgia has worked relentlessly to make a significant impact, not only in Georgia but nationally, with countless veterans and military spouses finding rewarding employment opportunities through their programs.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Marietta, GA, US

Year founded

2013

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