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It Service Desk Supervisor Jobs (NOW HIRING)

Apptad, Inc.

IT Service Desk Analyst

San Antonio, TX · On-site

Job Title: IT Service Desk Analyst Location: San Antonio, TX 78257 Mode : Contract (6+ Months) Onsite Position Overview: The Service Desk Analyst is responsible for providing first-level support to ...

Self Regional Healthcare

Service Desk Analyst

Greenwood, SC · On-site

$19.50 - $26.75/hr

Perform other related duties as assigned by the Service Desk Supervisor or Director of IT. Education and Skills Qualifications: * Associate's degree in Information Technology or a related field ...

New

Diné Source, LLC

IT Service Desk Lead

Washington, DC · On-site

$80 - $110/hr

## IT Service Desk LeadApplylocations: Washington, DCtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100145The **IT Service Desk Lead** is responsible for overseeing daily ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$90 - $130/hr

The IT Service Desk Manager is a member of the Global Information Technology team responsible for leading day-to-day service desk operations and developing a team of IT service desk technicians and ...

Unifirst

IT Service Desk Technician

Wilmington, MA

$53K - $71K/yr

The Information Technology department is seeking an experienced IT Service Desk Technician to join our IT Service Desk team. This role will provide first level troubleshooting support for a variety ...

Round Rock High School

$24 - $29/hr

Job Title: IT Service Desk Technician Department: Information Technology Location: Onsite, Rochester, NY Hours Per Week: 40 hours Schedule: Days, Monday - Friday 9:00 AM - 5:00 PM SUMMARY The primary ...

New

Badger Meter

Help Desk Supervisor

Milwaukee, WI

The Service Desk Supervisor is responsible for leading the day-to-day operations of the IT Service Desk and ensuring the delivery of exceptional technical support to end users. This role supervises ...

ASUS Computer International

IT Service Desk

Fremont, CA · On-site

The IT Service Desk is the first point of contact for all employee related IT troubleshooting and support. You will work with internal IT team members in maintaining and responding to all hardware ...

New

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

Bristol Bay Native Corporation

$50 - $70/hr

Vista Global Solutions (VGS) is looking for a qualified Information Technology (IT) Service Desk Specialist to support our contract at the U.S. Air Force Academy (USAFA), located at the Air Force ...

New

Vista Global Solutions, LLC

$50 - $70/hr

Vista Global Solutions (VGS) is looking for a qualified Information Technology (IT) Service Desk Specialist to support our contract at the U.S. Air Force Academy (USAFA), located at the Air Force ...

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All JobsIt Service Desk Supervisor Jobs

It Service Desk Supervisor information

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How much do it service desk supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for it service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What does an IT Service Desk Supervisor do?

An IT Service Desk Supervisor oversees the daily operations of the IT support team, ensuring that technical issues are resolved efficiently. They manage support staff, monitor performance metrics, and implement processes to improve service delivery. Additionally, they serve as a liaison between the IT department and other business units to align support services with company goals. Their role involves training team members, handling escalations, and optimizing support workflows to enhance overall efficiency.

What are some typical challenges faced by an IT Service Desk Supervisor?

IT Service Desk Supervisors often manage the balance between high ticket volumes and ensuring quality support, while also addressing escalated technical issues and maintaining team morale. They may encounter challenges such as prioritizing urgent incidents, keeping up with evolving technologies, and training new team members on best practices. Working closely with IT managers, system administrators, and end users, supervisors play a key role in facilitating communication and resolving conflicts. Overcoming these challenges can foster a strong, adaptable team environment and improve overall service delivery.

What are the key skills and qualifications needed to thrive as an IT Service Desk Supervisor?

To thrive as an IT Service Desk Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support or a related field, often supported by certifications like CompTIA A+, ITIL, or Microsoft Certified Professional. Familiarity with ticketing systems such as ServiceNow or Jira, as well as remote desktop management and knowledge base tools, is common. Excellent communication, conflict resolution, and team management skills help you motivate staff and interact effectively with users. These competencies ensure efficient support operations, high user satisfaction, and a well-coordinated IT service desk team.

What cities are hiring for It Service Desk Supervisor jobs?

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What are the most commonly searched types of It Service Desk Supervisor jobs?

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It Service Desk Supervisor jobs near you
Infographic showing various It Service Desk Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

IT Service Desk Analyst

Apptad, Inc.

San Antonio, TX • On-site

Contractor

Posted 21 days ago

Job description

Job Title: IT Service Desk Analyst
Location: San Antonio, TX 78257
Mode : Contract (6+ Months) Onsite
Position Overview: The Service Desk Analyst is responsible for providing first-level support to end users for IT-related issues. This role involves handling incoming queries and help requests from end users, either via email, phone, or in person, and using request fulfillment and incident management processes to resolve issues in line with service desk objectives.
Key Responsibilities:
User Query Handling: Capture, validate, and triage user queries or issues for further processing.
Communication: Ensure effective communication with users through appropriate channels.
Technical Support: Provide technical support for Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware.
Documentation: Create detailed notes of user problems and document steps taken to resolve issues.
Issue Resolution: Troubleshoot and resolve hardware and software problems, including remote access to user systems.
Security Management: Manage user security privileges, reset passwords, and participate in the development/review of security processes.
Collaboration: Work with desktop/network teams and other workgroups on projects and initiatives.
Continuous Improvement: Analyze, review, and report on service desk processes to ensure continuous improvement.
Qualifications:
Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience: Previous experience in a service desk or help desk role is preferred.
Skills: Strong problem-solving skills, excellent communication abilities, and proficiency in IT systems and software.
Certifications: ITIL certification is a plus.
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About Apptad

Sourced by ZipRecruiter

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Reston, VA, US

Year founded

2018

Social media

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