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It Service Manager Jobs in Hawaii (NOW HIRING)

Pae

IT Manager

Waimea, HI · On-site

$110K - $135K/yr

This is inclusive of Information Technology systems and equipment, Security Systems Services, Fiber ... Provides personnel management and leadership for the IT department, including staffing, mentoring ...

Amentum

IT Manager

Waimea, HI · On-site

$110K - $135K/yr

This is inclusive of Information Technology systems and equipment, Security Systems Services, Fiber ... Provides personnel management and leadership for the IT department, including staffing, mentoring ...

Bank of Hawaii

Analyst IT Service Desk

Honolulu, HI · On-site

$19.38 - $33.19/hr

Under the direction of the manager or supervisor, this position is responsible for answering calls ... Educates users on systems and processes and acts as an IT consultant. Follows assigned tasks ...

New

Bank of Hawaii

Analyst IT Service Desk

Honolulu, HI

Under the direction of the manager or supervisor, this position is responsible for answering calls ... Educates users on systems and processes and acts as an IT consultant. Follows assigned tasks ...

New

Amentum

IT Manager with Security Clearance

Waimea, HI · On-site

$87K - $107K/yr

This is inclusive of Information Technology systems and equipment, Security Systems Services, Fiber ... Provides personnel management and leadership for the IT department, including staffing, mentoring ...

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It Service Manager information

See Hawaii salary details

$27.5K

$108.1K

$165.7K

How much do it service manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for it service manager in Hawaii is $108,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,700.00 and $134,000.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
More about It Service Manager jobs

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What job categories do people searching It Service Manager jobs in Hawaii look for?

The top searched job categories for It Service Manager jobs in Hawaii are:

What cities in Hawaii are hiring for It Service Manager jobs?

Cities in Hawaii with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $108,139 per year, or $52 per hour.

Senior IT Service Management Developer

First Hawaiian, Inc.

Honolulu, HI

$110K - $145K/yr

Full-time

Re-posted 24 days ago

First Hawaiian Bank rating

8.2

Company rating: 8.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

51st of 173 rated banks

Job description

First Hawaiian Bank is currently seeking a Senior IT Service Management Developer in our IT Infrastructure Department - IT Service Management team. 

Schedule:

Monday - Friday 8:00AM - 5:00PM (Work hours may vary) 

Compensation: 

The salary range for this role is $110,000 to $145,000 /yr; commensurate with experience.

The successful candidate will be hired for the level of the position that aligns with their experience.

  • Bachelor's degree in an IT-related discipline, or equivalent work experience required
  • Experience in Sprint planning and working on Agile methodology; Performance Analytic concepts (Indicator / Breakdown / Scorecard / Dashboard / Widgets / Data Collector / Time Series / Target and Thresholds).
  • ITIL Foundation certification desirable
  • 5+ years of experience developing on ITSM Platforms
  • 5+ years of IT application systems experience in technology solution delivery
  • 3+ years of experience with platform customization in relevant delivery platforms
  • 3+ years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge and Service Catalog
  • ITIL Certification
  • ServiceNow Certified System Administrator
  • Certified ServiceNow Application Developer or ability to complete certification within 12 months of hire
  • Certified Implementation Specialist or obtains certification within 12 months of hire

Required experience may be obtained concurrently.

The IT Service Management Senior Developer is responsible for leading the development and enhancement of IT Service Management (ITSM) solutions that align with business needs, industry standards and emerging technologies. This role will be responsible for designing and developing technical solutions, installing and troubleshooting issues on the ITSM platform, and integrating with other applications and systems. This role will also create and plan future roadmaps by keeping up to date with the latest developments to fully optimize the platform. 

This role requires the ability to understand business requirements and translate them to technical requirements and solutions by analyzing processes, identifying opportunities for improvement, and configuring the ITSM platform to optimize business operations. 

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