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It Service Management Jobs in Hawaii (NOW HIRING)

Pae

IT Manager

Waimea, HI · On-site

$110K - $135K/yr

Exercise independent judgment to determine and implement contractually appropriate actions that align with mission objectives and IT service delivery requirements. * Provides personnel management and ...

Amentum

IT Manager

Waimea, HI · On-site

$110K - $135K/yr

Exercise independent judgment to determine and implement contractually appropriate actions that align with mission objectives and IT service delivery requirements. * Provides personnel management and ...

Bank of Hawaii

Analyst IT Service Desk

Honolulu, HI · On-site

Under the direction of the manager or supervisor, this position is responsible for answering calls ... Educates users on systems and processes and acts as an IT consultant. Follows assigned tasks ...

Bank of Hawaii

Analyst IT Service Desk

Honolulu, HI · On-site

$19.38 - $33.19/hr

Under the direction of the manager or supervisor, this position is responsible for answering calls ... Educates users on systems and processes and acts as an IT consultant. Follows assigned tasks ...

Amentum

IT Manager with Security Clearance

Waimea, HI · On-site

$87K - $107K/yr

Exercise independent judgment to determine and implement contractually appropriate actions that align with mission objectives and IT service delivery requirements. * Provides personnel management and ...

Peraton

$112K - $179K/yr

Creating tickets within the IT Service Management (ITSM) tool * Troubleshooting and proactively resolving technical issues * Responding to requests for technical support * Installing, configuring ...

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It Service Management information

See Hawaii salary details

$34.3K

$72.7K

$123.1K

How much do it service management jobs pay per year?

As of Sep 4, 2026, the average yearly pay for it service management in Hawaii is $72,697.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $83,600.00 per year, depending on experience, location, and employer.

What is IT Service Management?

IT Service Management (ITSM) refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way they provide IT services to their customers. ITSM focuses on aligning IT services with the needs of the business, ensuring efficient and effective support for users. Popular ITSM frameworks, such as ITIL, provide best practices for incident management, change management, and service desk operations. The goal is to enhance user satisfaction, reduce downtime, and streamline IT operations.

How does an IT Service Management professional typically interact with other departments to resolve service issues?

IT Service Management professionals often act as a bridge between technical teams and other business units, coordinating efforts to resolve service issues efficiently. They collaborate closely with departments like HR, Finance, and Operations, gathering requirements, clarifying technical details, and ensuring that service disruptions are communicated clearly. This cross-functional collaboration is crucial for identifying root causes and implementing solutions that meet both technical standards and business needs. Effective communication and problem-solving skills are essential, as the role requires balancing multiple priorities and stakeholders.

What are the key skills and qualifications needed to thrive as an IT Service Management professional, and why are they important?

To thrive in IT Service Management, you need a solid understanding of ITIL frameworks, incident and problem management, and a relevant degree or certifications such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically required. Strong communication, analytical thinking, and the ability to collaborate across teams help professionals excel in this role. These skills ensure efficient IT service delivery, minimize downtime, and support continuous improvement in organizational IT processes.

What is the difference between It Service Management vs Network Administrator?

AspectIt Service ManagementNetwork Administrator
CertificationsITIL, CompTIA ITF+, HDICompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, service desks, cross-functional teamsNetwork operations centers, data centers, office networks
Primary FocusManaging IT services, improving service delivery, aligning IT with business needsConfiguring, maintaining, and troubleshooting network infrastructure
Industry UsageIT service providers, large enterprises, tech companiesTelecommunications, corporate IT, data centers

While both roles are essential in IT, It Service Management focuses on overseeing and improving IT services across an organization, ensuring customer satisfaction and efficiency. Network Administrators primarily handle the setup, maintenance, and troubleshooting of network infrastructure. Understanding these differences helps organizations assign the right roles for optimal IT operations.

What are the most commonly searched types of It Service Management jobs in Hawaii?

The most popular types of It Service Management jobs in Hawaii are:

What are popular job titles related to It Service Management jobs in Hawaii?

For It Service Management jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching It Service Management jobs in Hawaii look for?

The top searched job categories for It Service Management jobs in Hawaii are:

It Service Management jobs near you
Infographic showing various It Service Management job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $72,697 per year, or $35 per hour.

Senior IT Service Management Developer

First Hawaiian, Inc.

Honolulu, HI

$110K - $145K/yr

Full-time

Re-posted 27 days ago

First Hawaiian Bank rating

8.2

Company rating: 8.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

52nd of 174 rated banks

Job description

First Hawaiian Bank is currently seeking a Senior IT Service Management Developer in our IT Infrastructure Department - IT Service Management team. 

Schedule:

Monday - Friday 8:00AM - 5:00PM (Work hours may vary) 

Compensation: 

The salary range for this role is $110,000 to $145,000 /yr; commensurate with experience.

The successful candidate will be hired for the level of the position that aligns with their experience.

  • Bachelor's degree in an IT-related discipline, or equivalent work experience required
  • Experience in Sprint planning and working on Agile methodology; Performance Analytic concepts (Indicator / Breakdown / Scorecard / Dashboard / Widgets / Data Collector / Time Series / Target and Thresholds).
  • ITIL Foundation certification desirable
  • 5+ years of experience developing on ITSM Platforms
  • 5+ years of IT application systems experience in technology solution delivery
  • 3+ years of experience with platform customization in relevant delivery platforms
  • 3+ years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge and Service Catalog
  • ITIL Certification
  • ServiceNow Certified System Administrator
  • Certified ServiceNow Application Developer or ability to complete certification within 12 months of hire
  • Certified Implementation Specialist or obtains certification within 12 months of hire

Required experience may be obtained concurrently.

The IT Service Management Senior Developer is responsible for leading the development and enhancement of IT Service Management (ITSM) solutions that align with business needs, industry standards and emerging technologies. This role will be responsible for designing and developing technical solutions, installing and troubleshooting issues on the ITSM platform, and integrating with other applications and systems. This role will also create and plan future roadmaps by keeping up to date with the latest developments to fully optimize the platform. 

This role requires the ability to understand business requirements and translate them to technical requirements and solutions by analyzing processes, identifying opportunities for improvement, and configuring the ITSM platform to optimize business operations. 

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