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It Service Management Manager Jobs in Hawaii (NOW HIRING)

Pae

IT Manager

Waimea, HI · On-site

$110K - $135K/yr

Exercise independent judgment to determine and implement contractually appropriate actions that align with mission objectives and IT service delivery requirements. * Provides personnel management and ...

Amentum

IT Manager

Waimea, HI · On-site

$110K - $135K/yr

Exercise independent judgment to determine and implement contractually appropriate actions that align with mission objectives and IT service delivery requirements. * Provides personnel management and ...

Bank of Hawaii

Analyst IT Service Desk

Honolulu, HI · On-site

$19.38 - $33.19/hr

Under the direction of the manager or supervisor, this position is responsible for answering calls ... Educates users on systems and processes and acts as an IT consultant. Follows assigned tasks ...

Bank of Hawaii

Analyst IT Service Desk

Honolulu, HI

Under the direction of the manager or supervisor, this position is responsible for answering calls ... Educates users on systems and processes and acts as an IT consultant. Follows assigned tasks ...

Peraton

$112K - $179K/yr

Creating tickets within the IT Service Management (ITSM) tool * Troubleshooting and proactively resolving technical issues * Responding to requests for technical support * Installing, configuring ...

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It Service Management Manager information

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

What job categories do people searching It Service Management Manager jobs in Hawaii look for?

The top searched job categories for It Service Management Manager jobs in Hawaii are:

It Service Management Manager jobs near you
Infographic showing various It Service Management Manager job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Senior IT Service Management Developer

First Hawaiian, Inc.

Honolulu, HI • On-site

$110K - $145K/yr

Full-time

Re-posted 29 days ago

First Hawaiian Bank rating

8.2

Company rating: 8.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

53rd of 175 rated banks

Job description


First Hawaiian Bank is currently seeking a Senior IT Service Management Developer in our IT Infrastructure Department - IT Service Management team.
Schedule:
Monday - Friday 8:00AM - 5:00PM (Work hours may vary)
Compensation:
The salary range for this role is $110,000 to $145,000 /yr; commensurate with experience.
The successful candidate will be hired for the level of the position that aligns with their experience.
Responsibilities
The IT Service Management Senior Developer is responsible for leading the development and enhancement of IT Service Management (ITSM) solutions that align with business needs, industry standards and emerging technologies. This role will be responsible for designing and developing technical solutions, installing and troubleshooting issues on the ITSM platform, and integrating with other applications and systems. This role will also create and plan future roadmaps by keeping up to date with the latest developments to fully optimize the platform.
This role requires the ability to understand business requirements and translate them to technical requirements and solutions by analyzing processes, identifying opportunities for improvement, and configuring the ITSM platform to optimize business operations.
Qualifications
  • Bachelor's degree in an IT-related discipline, or equivalent work experience required
  • Experience in Sprint planning and working on Agile methodology; Performance Analytic concepts (Indicator / Breakdown / Scorecard / Dashboard / Widgets / Data Collector / Time Series / Target and Thresholds).
  • ITIL Foundation certification desirable
  • 5+ years of experience developing on ITSM Platforms
  • 5+ years of IT application systems experience in technology solution delivery
  • 3+ years of experience with platform customization in relevant delivery platforms
  • 3+ years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge and Service Catalog
  • ITIL Certification
  • ServiceNow Certified System Administrator
  • Certified ServiceNow Application Developer or ability to complete certification within 12 months of hire
  • Certified Implementation Specialist or obtains certification within 12 months of hire

Required experience may be obtained concurrently.

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