IT Support Generalist
Aiea, HI · On-site
SMX is seeking a knowledgeable and motivated IT Support Generalist to directly support Space Force-INDOPACIFIC (SFI) onsite at the Aiea, Hawaii location and/or SFI HQ at Pearl Harbor-Hickam. This ...
IT Support Generalist
Aiea, HI · On-site
SMX is seeking a knowledgeable and motivated IT Support Generalist to directly support Space Force-INDOPACIFIC (SFI) onsite at the Aiea, Hawaii location and/or SFI HQ at Pearl Harbor-Hickam. This ...
IT Support Generalist
Aiea, HI · On-site
$90K - $99K/yr
SMX is seeking a knowledgeable and motivated IT Support Generalist to directly support Space Force-INDOPACIFIC (SFI) onsite at the Aiea, Hawaii location and/or SFI HQ at Pearl Harbor-Hickam. This ...
IT Support Generalist
Aiea, HI · On-site
$90K - $99K/yr
SMX is seeking a knowledgeable and motivated IT Support Generalist to directly support Space Force-INDOPACIFIC (SFI) onsite at the Aiea, Hawaii location and/or SFI HQ at Pearl Harbor-Hickam. This ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Entry Level It Support information
See Hawaii salary details
$12.24 - $13.60
1% of jobs
$13.60 - $14.96
4% of jobs
$16.03 is the 25th percentile. Wages below this are outliers.
$14.96 - $16.32
25% of jobs
$16.32 - $17.69
14% of jobs
The median wage is $18.21 / hr.
$17.69 - $19.05
14% of jobs
$19.05 - $20.41
10% of jobs
$21.09 is the 75th percentile. Wages above this are outliers.
$20.41 - $21.77
13% of jobs
$21.77 - $23.14
4% of jobs
$23.14 - $24.50
8% of jobs
$24.50 - $25.86
3% of jobs
$25.86 - $27.22
3% of jobs
$12
$19
$27
How much do entry level it support jobs pay per hour?
As of Aug 9, 2026, the average hourly pay for entry level it support in Hawaii is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.25 per hour, depending on experience, location, and employer.
What is the difference between Entry Level IT Support vs Help Desk Technician?
| Aspect | Entry Level IT Support | Help Desk Technician |
|---|---|---|
| Certifications | Basic certifications like CompTIA A+ | Similar certifications, often including CompTIA A+ |
| Work Environment | Corporate, small business, or IT service providers | Help desk or call center environments, remote support |
| Job Responsibilities | Basic troubleshooting, hardware/software support, network issues | Responding to user tickets, remote troubleshooting, customer communication |
| Industry Usage | Common entry point in IT departments | Frequent role in customer support and IT service companies |
Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.
What do entry level IT support professionals do?
Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.
What are the key skills and qualifications needed for entry level IT support?
To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.
What is an entry level IT support?
Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.
What are the most commonly searched types of It Support jobs in Hawaii? The most popular types of It Support jobs in Hawaii are:
What are popular job titles related to Entry Level It Support jobs in Hawaii? For Entry Level It Support jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support jobs in Hawaii look for? The top searched job categories for Entry Level It Support jobs in Hawaii are:
What cities in Hawaii are hiring for Entry Level It Support jobs? Cities in Hawaii with the most Entry Level It Support job openings:
Job description
SMX is seeking a knowledgeable and motivated IT Support Generalist to directly support Space Force-INDOPACIFIC (SFI) onsite at the Aiea, Hawaii location and/or SFI HQ at Pearl Harbor-Hickam. This position plays a crucial role in supporting SFI employees' and government personnel's day-to-day IT needs while also contributing to mission IT support initiatives. The ideal candidate is an effective communicator, thrives in a collaborative team environment, and demonstrates a high degree of independence and professionalism when resolving technical issues.
This position requires a current DoD Secret security clearance with the ability to obtain a TS/SCI which requires US citizenship.
Essential Duties & Responsibilities
- Provide onsite support for desktops and laptops running Windows 11 and macOS, enrolled in Microsoft Intune and JAMF respectively.
- Manage and troubleshoot Microsoft Intune and DRM/DLP policies.
- Administer and support Microsoft Office 365 (Commercial and GCC-High), SharePoint Online, Teams, and associated collaboration tools.
- Perform user and device migrations from Office 365 Commercial to GCC-High environments.
- Install, configure, and troubleshoot enterprise applications including Adobe Creative Cloud, CAC/Smartcard readers, and Identrust certificates.
- Provide support for Ubiquity Wi-Fi systems, Fortinet firewalls, and general network troubleshooting.
- Set up and maintain Meeting Owl conferencing systems.
- Assist with AWS Cloud infrastructure tasks under the direction of senior team members.
- Reimage and enroll laptops into Intune/JAMF, and support application deployments via Intune Company Portal.
- Use tools like ScreenConnect for remote desktop support.
- Perform user account management tasks including password resets and access troubleshooting.
- Participate in the development and enforcement of IT policies and procedures.
Required Skills & Experience
- US Citizenship is required due to the nature of work supporting Department of Defense (DoD) clients.
- Must have a DoD Secret Clearance with the ability to obtain and maintain a Top-Secret Clearance.
- Solid understanding of Windows 11 and macOS systems in enterprise environments.
- Experience with Microsoft Intune, JAMF, Microsoft Office 365 (Commercial and GCC-High), and Azure Entra ID.
- Familiarity with networking principles and troubleshooting tools.
- Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
- Demonstrated ability to work both independently and as part of a team.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Proven conflict resolution skills and a customer-service-oriented approach.
Desired Skills & Experience
- Associate or bachelor's degree in information technology, Computer Science, or a related field.
- Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
- Experience supporting government or regulated environments is a plus.
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