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Desktop Support Jobs in Hawaii (NOW HIRING)

TEKsystems

KAUAI- Desktop Technician

Honolulu, HI

$20 - $23/hr

Desktop Support Technician 📍 Lihue, HI (Kauai) We're seeking a Desktop Support Technician to support a large-scale PC refresh and lifecycle replacement project in a healthcare environment. This is ...

TEKsystems

KAUAI- Desktop Technician

Honolulu, HI

$20 - $23/hr

Desktop Support Technician Lihue, HI (Kauai) We're seeking a Desktop Support Technician to support a large-scale PC refresh and lifecycle replacement project in a healthcare environment. This is a ...

TEKsystems

KAUAI- Desktop Technician

Honolulu, HI

$20 - $23/hr

Description HPH is seeking a Desktop Support Technician to assist in its PC Lifecycle Replacement project at their Wilcox Medical Center location on Kauai. This position would assist in supporting ...

TEKsystems

KAUAI- Desktop Technician

Honolulu, HI

$20 - $23/hr

Description HPH is seeking a Desktop Support Technician to assist in its PC Lifecycle Replacement project at their Wilcox Medical Center location on Kauai. This position would assist in supporting ...

Oneida Technical Solutions

Desktop Technician

Wahiawa, HI · On-site

$20 - $25.50/hr

Oneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated ... Install, configure, and troubleshoot desktop operating systems (Windows, macOS, Linux) and software ...

SMX

IT Support Generalist

Aiea, HI

Provide onsite support for desktops and laptops running Windows 11 and macOS, enrolled in Microsoft Intune and JAMF respectively. * Manage and troubleshoot Microsoft Intune and DRM/DLP policies.

Hope Bank

IT Desktop Analyst/Asset I

Honolulu, HI

$21.64 - $22.60/hr

Research & update new hardware and/or vendor for IT Desktop * End user support for handheld and peripheral devices. * Create SNOW ticket to update or improve the current or new process with ...

SMX

IT Support Generalist

Aiea, HI · On-site

$90K - $99K/yr

Provide onsite support for desktops and laptops running Windows 11 and macOS, enrolled in Microsoft Intune and JAMF respectively. * Manage and troubleshoot Microsoft Intune and DRM/DLP policies.

Arthur Lawrence

IT Helpdesk Specialist

Mililani, HI · On-site

Must-Have Skills: * 2-3 years of experience supporting Windows desktops, POS systems, and basic LAN/WAN networking environments. * Experience using ticketing systems, meeting SLA requirements, and ...

Desert IT Solutions

Be Seen First

IT Technician

Maui, HI · On-site

$50K - $70K/yr

Ability to provide remote desktop support to customers. * Ability to use remote support tools like VNC, LogMeIn, RDP, etc. * Ability to multi-task and maintain good communication is a must * Solid ...

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Desktop Support information

See Hawaii salary details

$14

$23

$34

How much do desktop support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for desktop support in Hawaii is $23.86, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $25.72 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the work of desktop support?

Desktop support professionals troubleshoot, repair, and maintain computer hardware, software, and network issues for users. They often assist with installing systems, configuring devices, and providing technical help, typically working in office environments and using tools like remote support software. Strong problem-solving skills and knowledge of operating systems are essential for this role.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

Is helpdesk a good entry-level IT job?

Helpdesk roles in desktop support are considered good entry-level IT jobs because they provide foundational experience in troubleshooting hardware and software issues, customer service, and using tools like ticketing systems. These positions often require basic technical knowledge and certifications such as CompTIA A+ and can serve as a stepping stone to more advanced IT roles.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.

What are the career paths in desktop support?

Career paths in desktop support typically start with entry-level roles such as help desk technician or support specialist. With experience, professionals can advance to positions like systems administrator, network technician, or IT manager, often gaining certifications such as CompTIA A+ or Network+ to support career growth. Specializing in areas like cybersecurity or cloud services can also open new opportunities within IT support roles.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Hawaii? The most popular types of Desktop Support jobs in Hawaii are:
What are popular job titles related to Desktop Support jobs in Hawaii? For Desktop Support jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Hawaii look for? The top searched job categories for Desktop Support jobs in Hawaii are:
What cities in Hawaii are hiring for Desktop Support jobs? Cities in Hawaii with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Hawaii as of July 2026, with employment types broken down into 2% Locum Tenens, 90% Full Time, 7% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $49,627 per year, or $23.9 per hour.

Desktop Support Technician

Oneida Technical Solutions

Wahiawa, HI

$20 - $25.50/hr

Contractor

Posted 5 days ago

Job description

Oneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department of Defense (DoD), law enforcement, health care, retail, and the casino gaming industry. OTS is a wholly owned subsidiary of Oneida Innovations Group and is the parent company of Croop-LaFrance (CLF), an experienced federal contracting firm.

We are searching for experienced Field Service Technicians to support 53 SOPS Det 4 .

Individuals selected for this role will support enlisted personnel in providing end-user support and provide technical support for the following:

- Desktop hardware, software, and peripherals. Install, configure, and troubleshoot desktop operating systems (Windows, macOS, Linux) and software applications. - Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals. - Set-up and maintain user accounts, permissions, and passwords. - Respond to tickets and requests for technical assistance in a timely manner. - Collaborate with other IT teams to escalate and resolve complex technical issues. - Maintain accurate records of hardware inventory and software licenses. - Perform routine maintenance tasks, such as software updates and system backups. - Educate end-users on basic troubleshooting techniques and best practices for using technology.

This job description can vary depending on the specific requirements of the organization and the level of support needed. This role is also responsible for aiding in asset management of on-site devices.

Requirements:

  1. Current CompTIA Security+ or equivalent DOD baseline certification
  2. Minimum of 6 years of experience supporting Windows desktop/laptop/PCs and other devices
  3. Security Clearance is required; interim level is acceptable.
  4. IT education preferred.
  5. Experience with ServiceNow is a plus.
  6. Must be able lift 50 lbs.

Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.

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