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Desktop Support Jobs in Hawaii (NOW HIRING)

TEKsystems

Technician Support Specialist

Honolulu, HI

$20 - $28/hr

Desktop Support Technician Location: Honolulu, HI Pay: $20-$28/hr TEKsystems is hiring a Desktop Support Technician to support a local organization in Honolulu. Responsibilities: * Provide help desk ...

TEKsystems

Technician Support Specialist

Honolulu, HI

$20 - $28/hr

Desktop Support Technician Location: Honolulu, HI Pay: $20-$28/hr TEKsystems is hiring a Desktop Support Technician to support a local organization in Honolulu. Responsibilities: * Provide help desk ...

Hope Bank

IT Desktop Analyst/Asset I

Honolulu, HI · On-site

$21.64 - $22.60/hr

Research & update new hardware and/or vendor for IT Desktop * End user support for handheld and peripheral devices. * Create SNOW ticket to update or improve the current or new process with ...

Bank of Hope

IT Desktop Analyst/Asset I

Honolulu, HI · On-site

$21.64 - $22.60/hr

Research & update new hardware and/or vendor for IT Desktop * End user support for handheld and peripheral devices. * Create SNOW ticket to update or improve the current or new process with ...

HMSA

Engineer - Desktop

Honolulu, HI · On-site

* Responsible for operating and providing support to HMSA's desktop and end-user infrastructure. Responsibilities include, but are not limited to the following: * Implements, Maintains and upgrades ...

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Desktop Support information

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$14

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How much do desktop support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for desktop support in Hawaii is $23.86, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $25.72 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Hawaii?

The most popular types of Desktop Support jobs in Hawaii are:

What are popular job titles related to Desktop Support jobs in Hawaii?

For Desktop Support jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Hawaii look for?

The top searched job categories for Desktop Support jobs in Hawaii are:

What cities in Hawaii are hiring for Desktop Support jobs?

Cities in Hawaii with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $49,627 per year, or $23.9 per hour.

Desktop Support Technician

Oneida Technical Solutions

Wahiawa, HI • On-site

$75K - $90K/yr

Contractor

Re-posted 13 days ago

Job description

Oneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department of Defense (DoD), law enforcement, health care, retail, and the casino gaming industry. OTS is a wholly owned subsidiary of Oneida Innovations Group and is the parent company of Croop-LaFrance (CLF), an experienced federal contracting firm.
We are searching for experienced Field Service Technicians to support 53 SOPS Det 4 .
Individuals selected for this role will support enlisted personnel in providing end-user support and provide technical support for the following:
- Desktop hardware, software, and peripherals. Install, configure, and troubleshoot desktop operating systems (Windows, macOS, Linux) and software applications. - Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals. - Set-up and maintain user accounts, permissions, and passwords. - Respond to tickets and requests for technical assistance in a timely manner. - Collaborate with other IT teams to escalate and resolve complex technical issues. - Maintain accurate records of hardware inventory and software licenses. - Perform routine maintenance tasks, such as software updates and system backups. - Educate end-users on basic troubleshooting techniques and best practices for using technology.
This job description can vary depending on the specific requirements of the organization and the level of support needed. This role is also responsible for aiding in asset management of on-site devices.
Requirements:
  1. Current CompTIA Security+ or equivalent DOD baseline certification
  2. Minimum of 6 years of experience supporting Windows desktop/laptop/PCs and other devices
  3. Security Clearance is required; interim level is acceptable.
  4. IT education preferred.
  5. Experience with ServiceNow is a plus.
  6. Must be able lift 50 lbs.

Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.
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