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It Helpdesk Support Jobs in Hawaii (NOW HIRING)

VTG

IT Specialist

Pearl City, HI · On-site

$90K - $110K/yr

At least five (5) years providing technical and direct support as IT Helpdesk Tier-II/III * At least five (5) years of experience with management of IT systems infrastructure and related processes.

ManTech International

IT Support Specialists

Aiea, HI · On-site

MANTECH seeks motivated, career and customer-oriented IT Support Specialists to join our team in ... Experience working in a military IT help desk or network operations center. * Proficiency in ...

VTG

IT Specialist

Pearl City, HI · On-site

$90K - $110K/yr

At least five (5) years providing technical and direct support as IT Helpdesk Tier-II/III * At least five (5) years of experience with management of IT systems infrastructure and related processes.

VT Group (VTG)

IT Specialist

Pearl City, HI · On-site

Required : • At least five (5) years providing technical and direct support as IT Helpdesk Tier-II/III • At least five (5) years of experience with management of IT systems infrastructure and ...

VTG

IT Specialist with Security Clearance

Pearl City, HI · On-site

$90K - $110K/yr

At least five (5) years providing technical and direct support as IT Helpdesk Tier-II/III * At least five (5) years of experience with management of IT systems infrastructure and related processes.

Booz Allen Hamilton

IT Help Desk Specialist

Honolulu, HI · On-site

$43K - $90K/yr

IT Help Desk Specialist The Opportunity: Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications. Apply basic principles ...

U.S. Navy

IT Support Specialist

Wahiawa, HI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Hilo, HI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

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All JobsIt Helpdesk Support JobsIt Helpdesk Support Jobs in Hawaii

It Helpdesk Support information

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How much do it helpdesk support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for it helpdesk support in Hawaii is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $26.97 per hour, depending on experience, location, and employer.

What is an IT helpdesk support?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.

What are the key skills and qualifications needed to thrive as an IT helpdesk support?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

What are some common challenges faced by IT helpdesk support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

Is IT Helpdesk Support a good career?

IT Helpdesk Support is a viable career option for individuals interested in technology, troubleshooting, and customer service. It offers opportunities for skill development, certifications like CompTIA A+ or Network+, and potential advancement into specialized IT roles or management positions.

What qualifications do I need for IT helpdesk support?

IT Helpdesk Support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications. Relevant skills include knowledge of operating systems, troubleshooting hardware and software issues, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance job prospects.

What job categories do people searching It Helpdesk Support jobs in Hawaii look for?

The top searched job categories for It Helpdesk Support jobs in Hawaii are:

What cities in Hawaii are hiring for It Helpdesk Support jobs?

Cities in Hawaii with the most It Helpdesk Support job openings:

It Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,030 per year, or $24.1 per hour.

IT Helpdesk II

Lucayan Technology Solutions LLC

Honolulu, HI • On-site

Full-time

Re-posted 18 days ago

Job description

About Lucayan Technology Solutions LLC
Lucayan Technology Solutions LLC is a CVE Certified, Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions. We assist government customers by delivering viable solutions for their increasingly complex IT needs with the understanding that the right technology mix with proper execution plays a crucial role in accomplishing their mission. We use a proven, agile and innovative approach to discover, evaluate, architect and implement advanced solutions to ensure our customers ultimate success.
Location: Honolulu, Hawaii
Reports To: IT Security Manager
Company: Lucayan Technology Solutions LLC
Employment Type: Full-Time, On-Site
Clearance: Secret Clearance
Job Summary
The IT Helpdesk II technician will provide advanced (Tier 2) technical support within a fast-paced, security-conscious environment. This position serves as an escalation point for complex issues from Level 1 Help Desk staff and is responsible for in-depth troubleshooting, network and server support, and enterprise application assistance. The IT Help Desk II also mentors Level I staff, assists with system upgrades, and works closely with the IT Security Manager to ensure system performance, security, and operational efficiency in accordance with cybersecurity protocols and compliance standards.
Key Responsibilities
  • Handle escalated IT support requests involving complex hardware, software, and network issues via ticketing system, phone, email, or in-person.
  • Perform in-depth troubleshooting and diagnostics to identify and resolve advanced technical issues.
  • Coordinate with third-party vendors and service providers for specialized support and warranty services.
  • Provide support for server and network infrastructure, including connectivity issues, server failures, and network performance concerns.
  • Assist with configuration and management of network devices such as routers, switches, and firewalls.
  • Monitor network performance and security, addressing issues proactively.
  • Manage user accounts and permissions in Active Directory and other enterprise systems, including account creation, modification, and deactivation.
  • Resolve complex login and access control issues, including advanced password resets and multi-factor authentication.
  • Provide advanced support for enterprise software applications, including installation, configuration, troubleshooting, and performance optimization.
  • Assist with software updates, patches, and upgrades to ensure security and compatibility.
  • Provide technical support during organizational events, ensuring stable IT operations and connectivity.
  • Assist with setup, configuration, and troubleshooting of specialized event-related IT equipment.
  • Create and maintain detailed documentation for complex issues, solutions, procedures, and system configurations.
  • Develop and update knowledge base articles to assist Level 1 Help Desk staff and end users.
  • Mentor and train Level 1 Help Desk staff, sharing knowledge and providing technical guidance.
  • Participate in incident and problem management processes, ensuring rapid resolution of critical issues and root cause analysis for recurring problems.
  • Monitor Help Desk performance metrics, such as ticket resolution times, system uptime, and user satisfaction.
  • Generate detailed reports and recommend process improvements and technology enhancements based on performance data.
  • Collaborate with other IT teams to address cross-functional issues and improve service delivery.

Qualifications
Required:
  • Education: Associate degree in Information Technology, Computer Science, or related field; or equivalent experience.
  • Experience: 2+ years in IT support, with at least 1 year handling Tier 2 responsibilities in a government, military, or enterprise environment.
  • Clearance: U.S. citizenship required; must hold or be able to obtain and maintain a DoD Secret Clearance.
    • Active Security Clearance or higher
  • Certifications (DoD 8570 IAT Level II requirement): One of the following required within 6 months of hire:
    • CompTIA Security+ CE
    • CompTIA CySA+
    • Cisco CCNA Security
    • Equivalent IAT Level II certification
  • Training Requirements (must be completed within 30 days of hire, then annually):
    • DoD Cyber Awareness / IA Training
    • DoD AT Level I (Anti-Terrorism Awareness)
    • OPSEC Awareness Training (Level I)
    • iWATCH Training

Preferred:
  • Active DoD security clearance (Secret or higher).
  • Experience with NIST SP 800-171, DFARS, or CMMC frameworks.
  • Familiarity with enterprise-level software applications and IT ticketing systems.
  • Prior experience supporting government or defense contracting environments.

Work Conditions
  • Onsite work required at our Honolulu, Hawaii location.
  • Standard duty hours: Monday - Friday, 0800-1600 HST, excluding federal holidays.
  • Occasional after-hours or on-call support may be required for outages, upgrades, or security incidents.
  • Physical ability to lift up to 25 lbs and assist with IT equipment setup and movement.

Apply today to join a high-performing, mission-driven team supporting national security through advanced IT and cybersecurity solutions!

Apply