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It Service Manager Jobs (NOW HIRING)

Tang and Company

IT Manager

Torrance, CA · On-site

$99K - $122K/yr

We are seeking an experienced IT Manager to lead IT operations, service delivery, and governance across the organization. This role is responsible for establishing, executing, and continuously ...

Formfactor

IT Operations Manager

Farmers Branch, TX · On-site

The IT Operations Manager - End User Services & ITSM is responsible for leading FormFactor's global end-user support operations, including Service Desk (Helpdesk), Desktop/Deskside Support, and ...

Kemin

IT Service Desk Manager

Des Moines, IA · On-site

Kemin is seeking an IT Service Desk Manager to join our team in Des Moines, Iowa. This individual will play a strategic role in leading the service desk team, enhancing service delivery, and driving ...

Govcio LLC

IT Service Technician

San Bernardino, CA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests * Ensure devices are properly encrypted. * Local On-Site Cabling

Govcio LLC

IT Service Technician

Centennial, CO

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests * Ensure devices are properly encrypted. * Local On-Site Cabling

Kemin

IT Service Desk Manager

Des Moines, IA · On-site

Overview Kemin is seeking an IT Service Desk Manager to join our team in Des Moines, Iowa. This individual will play a strategic role in leading the service desk team, enhancing service delivery, and ...

Govcio LLC

IT Service Technician

Harrisonburg, VA · On-site

$53K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests. * Ensure devices are properly encrypted. * Local On-Site Cabling.

Govcio LLC

IT Service Technician

Oakland Park, FL · On-site

$53K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests. * Ensure devices are properly encrypted. * Local On-Site Cabling.

Govcio LLC

IT Service Technician

Atlanta, GA · On-site

$53K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests. * Ensure devices are properly encrypted. * Local On-Site Cabling.

Hadrian

Manager, IT Operations

Los Angeles, CA · On-site

Responsibilities : • Lead daily IT service desk operations, managing ticket queues, incident trends, escalations, SLAs, and serving as the escalation owner for P1/P2 incidents outside business ...

Northbridge University

PR · On-site

Lead and manage IT support operations to ensure timely, efficient, and high-quality service aligned with SLAs and MTTR targets * Supervise staffing schedules to maintain coverage during business ...

Next Step Systems

IT Manager (Hands-on)

Suwanee, GA · On-site

$88K - $108K/yr

Suwanee GA Jobs, IT Manager, Networks, Servers, Storage, Cloud, Operations, Windows, Office, Outlook, SAP, IT Service Management, ITSM, IoT, Internet of Things, California Recruiters, IT Jobs, ...

Eastside Exterminators

IT Manager

Bothell, WA

$90K - $97K/yr

HQ is in Bothell, WA Pay Range: $90,000 - $97,000 annually DOE We are seeking an IT Manager to own and manage the full lifecycle of local IT service delivery, including end-user support ...

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It Service Manager information

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$26.5K

$104.1K

$159.5K

How much do it service manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for it service manager in the United States is $104,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $129,000.00 per year, depending on experience, location, and employer.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

More about It Service Manager jobs
What cities are hiring for It Service Manager jobs? Cities with the most It Service Manager job openings:
What are the most commonly searched types of It Service jobs? The most popular types of It Service jobs are:
Who are the top companies hiring for It Service Manager jobs? The top employers for It Service Manager jobs are:
What states have the most It Service Manager jobs? States with the most job openings for It Service Manager jobs include:
What job categories do people searching It Service Manager jobs look for? The top searched job categories for It Service Manager jobs are:
It Service Manager jobs near you
Infographic showing various It Service Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 59% Full Time, 34% Part Time, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $104,084 per year, or $50 per hour.
IT Service Management Service Lead

IT Service Management Service Lead

UT Southwestern Medical Center

Dallas, TX • On-site

Full-time

Medical, Retirement, PTO

Posted 10 days ago

UT Southwestern rating

7.8

Company rating: 7.8 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

102nd of 865 rated healthcare providers

Job description

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
This role is all about helping the organization deliver great IT services. As the ITSM Service Lead, you'll guide and mature key service management practices, making sure they run smoothly, efficiently, and in line with ITIL best practices. You'll work closely with teams across the institution to improve processes, strengthen the service catalog, and drive continual improvement. This role does not offer H1B sponsorship. Candidates must live in or be willing to relocate to the Dallas/Fort Worth Metroplex. This position is eligible for a hybrid work schedule. Please note, this position requires hands on experience with ServiceNow ITSM and SPM.
What You'll Do
• Lead and enhance IT Service Management (ITSM) and Strategic Portfolio Management (SPM) practices
• Partner with teams across the organization to improve service quality and operational excellence
• Gather requirements to support practice maturity and service catalog development
• Analyze service performance and identify opportunities for improvement
• Advocate for ITSM and help educate teams on best practices
• Support iterative deployment of ITSM and SPM capabilities in collaboration with development teams
• Manage multiple priorities and communicate progress clearly to leadership
What You Bring
• Experience as an ITSM and SPM process analyst or lead
• Strong knowledge of ITIL and ITSM methodologies
• Hands on experience with ServiceNow ITSM and SPM
• Familiarity with Scrum, especially backlog management
• Strong analytical skills and comfort working with tools like spreadsheets and data modeling software
• Excellent communication, collaboration, and stakeholder engagement skills
• Ability to think strategically while handling day to day details
• Proactive mindset and ownership of your work
Specific Job Duties
  • Liaison between Service management Center of Excellence (CoE) and user groups, primarily focused on maintaining uniform and best practice ITSM processes.
  • Defines and maintains enterprise wide ITSM processes (INC, MI, PRB, CHG, DMD, RQST, KNW). Creates, maintains, and updates process documentation.
  • Defines KPIs and measures process performance against the defined KPIs.
  • Coordinates with user groups to: Ensure that the user groups are following the defined process, provide required coaching/guidance as required.
  • Receive process related feedback, question, concerns, and address them. Identify new requirements and document in backlog.
  • Keep user groups informed on upcoming ServiceNow platform activities (upgrades, releases etc.)
  • Coordinates with CoE team to: Gathering requirements, acceptance criteria, and creating user stories for development.
  • Review platform backlog and prioritize implementation.
  • Support platform team via elaborating requirements, testing.
  • Planning and implementing IT Service Management processes.
  • Advises and promotes ITIL best practices.
  • May also be responsible for training and educating employees about the various processes in the workplace and ensuring accurate data tracking.
  • Perform other duties as assigned.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
  • PPO medical plan, available day one at no cost for full-time employee-only coverage
  • 100% coverage for preventive healthcare-no copay
  • Paid Time Off, available day one
  • Retirement Programs through the Teacher Retirement System of Texas (TRS)
  • Paid Parental Leave Benefit
  • Wellness programs
  • Tuition Reimbursement
  • Public Service Loan Forgiveness (PSLF) Qualified Employer
  • Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required
  • Education
    Bachelor's Degree in major coursework in computer science, math, information systems, or other related field.
  • Experience
    6 years of progressively responsible information technology experience
    An equivalent combination of education and/or directly related experience may be substituted in lieu of the stated requirements to include in depth knowledge and experience in ITSM process management, prior experience planning, implementing, and maturing IT Service Management practices and processes.

Preferred
  • Experience
    ITIL v4 Foundations (ITIL practitioner) is a plus.
    Prior ServiceNow experience is a plus.

JOB DUTIES
  • Liaison between Service management Center of Excellence (CoE) and user groups, primarily focused on maintaining uniform and best practice ITSM processes.
  • Defines and maintains enterprise wide ITSM processes (INC, MI, PRB, CHG, DMD, RQST, KNW).
  • Creates, maintains, and updates process documentation.
  • Defines KPIs and measures process performance against the defined KPIs.
  • Coordinates with user groups to:
    * Ensure that the user groups are following the defined process, provide required coaching/guidance as required.
    * Receive process related feedback, question, concerns, and address them.
    * Identify new requirements and document in backlog.
    * Keep user groups informed on upcoming ServiceNow platform activities (upgrades, releases etc.)
  • Coordinates with CoE team to:
    * Gathering requirements, acceptance criteria, and creating user stories for development
    * Review platform backlog and prioritize implementation.
    * Support platform team via elaborating requirements, testing.
  • Planning and implementing IT Service Management processes.
  • Advises and promotes ITIL best practices.
  • May also be responsible for training and educating employees about the various processes in the workplace and ensuring accurate data tracking.
  • Perform other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

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