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It Service Manager Jobs in Indiana (NOW HIRING)

Vaco by Highspring

IT Service Analyst

Indianapolis, IN · On-site

IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client ... Support legal-specific applications, including document management systems and other business ...

Slate Auto

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$60 - $80/hr

This position reports to the IT Services Manager. WORK AUTHORIZATION REQUIREMENT Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa ...

Recar

Plant IT Service Desk Supervisor

Warsaw, IN

$62K - $94K/yr

This position reports to the IT Services Manager | WORK AUTHORIZATION REQUIREMENT: Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa ...

Slate Auto

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

This position reports to the IT Services Manager | WORK AUTHORIZATION REQUIREMENT: Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa ...

PinnaclePartners

IT Service Desk

Indianapolis, IN · On-site

$22 - $24/hr

About the Role We are seeking a motivated IT Service Desk Technician to serve as a dependable technical resource for our client's end users. This role will play a critical part in resolving day-to ...

Re:Car, Inc

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$60 - $80/hr

Manage hardware lifecycle including procurement coordination, deployment, and retrieval for plant ... Experience with IT service management platforms -- Jira Service Management. * Solid networking ...

NYX, LLC

Senior IT Manager

New Albany, IN · On-site

$121K - $121K/yr

Hire, train, mentor, and coach IT staff to ensure high-quality service delivery. * Project Management: Direct large-scale IT projects, ensuring they are completed on time, within budget, and align ...

Canadian Solar

IT Manager

Jeffersonville, IN · On-site

$125 - $150/hr

Position Title: IT Manager Department: IT Entity: PVJC Reports To: Bryan Lu Location: Indiana ... Coordinate with vendors, and service providers for equipment deployment, network connectivity ...

Canadian Solar

IT Manager

Jeffersonville, IN · On-site

$91K - $111K/yr

Position Title: IT Manager Department: IT Entity: PVJC Reports To: Bryan Lu Location: Indiana ... Coordinate with vendors, and service providers for equipment deployment, network connectivity ...

Canadian Solar

IT Manager

Jeffersonville, IN · On-site

$91K - $111K/yr

Position Title: IT Manager Department: IT Entity: PVJC Reports To: Bryan Lu Location: Indiana ... Coordinate with vendors, and service providers for equipment deployment, network connectivity ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Indiana

It Service Manager information

See Indiana salary details

$25.2K

$99K

$151.8K

How much do it service manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for it service manager in Indiana is $99,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $122,800.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
More about It Service Manager jobs

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The top searched job categories for It Service Manager jobs in Indiana are:

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Cities in Indiana with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Indiana as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $99,043 per year, or $47.6 per hour.

IT Service Analyst

Indianapolis, IN • On-site

Vaco by Highspring
See more jobs at Vaco by Highspringexternal

Other

Re-posted 26 days ago

Key responsibilities

  • Provide first-level technical support via phone, email, walk-up requests, and remote support.

  • Troubleshoot Windows laptops, Microsoft 365, hardware, software, and peripheral issues.

  • Image, configure, and deploy laptops for new hires.

Job description

IT Service Analyst

Location: Southfield, MI
Employment Type: Full-Time
 

Position Summary

Our client is seeking an IT Service Analyst to join their growing IT team supporting a large, multi-office legal organization. This individual will serve as the first point of contact for attorneys and staff, providing exceptional technical support across desktop hardware, software, conferencing technologies, and enterprise applications.

This is an excellent opportunity for someone looking to build a long-term career in IT within an enterprise environment. The ideal candidate is customer-focused, proactive, organized, and eager to learn while supporting a fast-paced, professional organization.

Key Responsibilities
  • Provide first-level technical support via phone, email, walk-up requests, and remote support.
  • Troubleshoot Windows laptops, Microsoft 365, hardware, software, and peripheral issues.
  • Image, configure, and deploy laptops for new hires.
  • Set up and test workstations, monitors, docking stations, keyboards, and other equipment.
  • Support Zoom Rooms and conference room audio/video technology.
  • Assist remote employees with connectivity and application issues.
  • Support legal-specific applications, including document management systems and other business applications.
  • Accurately document all user interactions and technical issues within the organization's ticketing system.
  • Escalate issues to Infrastructure, Security, or Applications teams when appropriate.
  • Maintain accurate IT asset inventory, including laptops, monitors, and accessories.
  • Ensure sufficient inventory is available for new hires and office needs.
  • Participate in office technology projects, relocations, and hardware deployments as needed.
Required Qualifications
  • 2+ years of IT Help Desk, Desktop Support, or Service Desk experience.
  • Experience supporting Microsoft Windows operating systems.
  • Working knowledge of Microsoft 365.
  • Experience with ticketing systems such as ServiceNow, Remedy, ManageEngine, or similar platforms.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Strong customer service mindset with the ability to support executive-level users.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Highly organized with strong attention to detail.
Preferred Qualifications
  • Experience supporting enterprise environments with multiple office locations.
  • Experience supporting professional services or legal organizations.
  • Familiarity with Zoom Rooms or conference room AV technology.
  • Knowledge of ITIL principles or ITIL Foundations certification.
  • Experience with IT asset management and inventory control.
What We're Looking For

The ideal candidate is someone who:

  • Takes initiative and proactively solves problems.
  • Enjoys helping people and delivering outstanding customer service.
  • Thrives in a fast-paced, high-expectation environment.
  • Can remain calm and professional while supporting demanding users.
  • Wants to continuously learn new technologies and grow their IT career.
  • Is looking for a long-term career opportunity rather than simply another IT support position.
Growth Opportunities

This organization strongly promotes from within and encourages professional development. Employees have opportunities to advance into specialized IT disciplines such as:

  • Cybersecurity
  • Infrastructure
  • Applications
  • Systems Administration

Team members are encouraged to pursue certifications and technical training to support their long-term career growth.

Why Join?
  • Competitive salary and benefits
  • Collaborative enterprise IT team
  • Exposure to a wide variety of technologies
  • Opportunity to work on office expansion and technology projects
  • Clear path for professional growth and advancement
By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

Apply