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It Service Manager Jobs in Indiana (NOW HIRING)

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

Service-minded: You view IT as a partner to the business, not just a support function Responsibilities / Essential Functions IT Operations & Support * Own and manage day-to-day IT operations, ...

Maximus

Analyst - IT Service Management

Hammond, IN · On-site

Description & Requirements Maximus is currently seeking an Analyst - IT Service Management. This is a remote position. Essential Duties and Responsibilities: - Perform day-to-day operational ...

Maximus

Analyst - IT Service Management

Hammond, IN · Remote

Description & Requirements Maximus is currently seeking an Analyst - IT Service Management. This is a remote position. Essential Duties and Responsibilities: - Perform day-to-day operational ...

Maximus

Analyst - IT Service Management

Gary, IN · On-site

Description & Requirements Maximus is currently seeking an Analyst - IT Service Management. This is a remote position. Essential Duties and Responsibilities: - Perform day-to-day operational ...

Maximus

Analyst - IT Service Management

Gary, IN · Remote

Description & Requirements Maximus is currently seeking an Analyst - IT Service Management. This is a remote position. Essential Duties and Responsibilities: - Perform day-to-day operational ...

Recar

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

This position reports to the IT Services Manager | WORK AUTHORIZATION REQUIREMENT: Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa ...

Slate Auto

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

This position reports to the IT Services Manager | WORK AUTHORIZATION REQUIREMENT: Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Indiana

It Service Manager information

See Indiana salary details

$25.2K

$99K

$151.8K

How much do it service manager jobs pay per year?

As of Jul 7, 2026, the average yearly pay for it service manager in Indiana is $99,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $122,800.00 per year, depending on experience, location, and employer.

What is the role of IT service manager?

An IT Service Manager oversees the delivery and management of IT services within an organization, ensuring that technology solutions meet business needs. They coordinate teams, implement service standards, and use tools like ITIL frameworks to improve service quality and efficiency.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL or PMP can enhance earning potential, and managerial roles often require strong leadership and technical skills.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What jobs pay $500,000 a year in the US?

In the US, high-level executive roles such as Chief Executive Officers (CEOs), Chief Information Officers (CIOs), and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Additionally, specialized roles like senior IT consultants, investment bankers, and successful entrepreneurs can reach or surpass this income level, often requiring extensive experience, advanced skills, and industry-specific certifications.

What jobs in the US pay $300,000 a year?

An IT Service Manager typically does not earn $300,000 annually; such high salaries are more common in executive roles like Chief Information Officer (CIO) or Chief Technology Officer (CTO), or in specialized fields such as data science, software engineering, or cybersecurity at senior levels. These positions often require extensive experience, advanced certifications, and leadership responsibilities. Compensation varies based on industry, company size, and geographic location.
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It Service Manager jobs near you
IT Service Technician

IT Service Technician

Riverside Technologies, Inc.

Jasper, IN • On-site

$16 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Be an early applicant

Riverside Technologies Inc rating

5.5

Company rating: 5.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

376th of 437 rated business services

Job description

Description:

Riverside Technologies, Inc. is currently seeking a IT Service Technician. If you like working in a fast-paced environment and have great customer service skills, we welcome your application!


Job Summary:

As a IT Service Technician, you will be providing onsite support to our customer. In this role, you’ll provide technical assistance and support for issues related to printer systems and hardware. Plus, you will be responsible for managing customer relationships to ensure their highest satisfaction.


What You’ll Be Doing:

  • Repairing printer equipment at customer sites within our Service Level Agreement
  • Communicating accurately, concisely, and professionally with the customer about any service updates and related items
  • Providing technical assistance and support to customers for incoming issues related to printer systems and hardware
  • Responding to inquiries from customers seeking assistance and walking customer through problem-solving process
  • Installing, modifying, and repairing computer hardware at customer sites
  • Running diagnostic programs to identify problems with computer systems
  • Developing a working knowledge of all operating standards, practices, and procedures
  • Performing quality checks on all documents scanned and prepped records to ensure accuracy and correcting any quality issues as needed
  • Preparing product for delivery and ensuring all project documentation is complete
  • Complying with daily maintenance and safety checks of all equipment
  • Detecting image errors and determining/documenting the cause of the errors detected during QC
  • Managing customer relationships to ensure highest satisfaction
  • Installing new equipment at customer sites as required
  • Installing upgrades, firmware, and consumables
  • Performing other related duties as assigned


Requirements:

What You’ll Need:

  • A+ certification is preferred
  • Ability to travel as required
  • Sense of urgency, organizational skills, professional presence, and teamwork skills
  • Excellent customer service skills
  • Strong verbal communication and problem-solving skills
  • Regular, reliable attendance
  • Must have ability to lift/move equipment weighing 50 or more pounds as well as stand, climb, bend, kneel, stoop, and reach freely
  • Must be able to pass drug screening and background check
  • Must have exceptional driving record and have a valid driver’s license




What You Can Look Forward to:

  • We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.
  • PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.
  • CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges.
  • TEAMWORK: A team-centric environment – we thrive on working with others to reach a common goal.


What Riverside Technologies Inc employees say

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