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It Service Manager Jobs in Indiana (NOW HIRING)

OmniSource

IT Service Desk Technician

Fort Wayne, IN · On-site

SubsidiarySteel DynamicsOverview This position is responsible for providing IT service desk support ... Handle requests & verify requested information with managers, and track progress. * Assist with ...

BorgWarner, Inc.

Site IT Manager

Kokomo, IN · On-site

$86K - $105K/yr

Job purpose The Site IT Manager is fully accountable IT leader for all IT services at the assigned plant(s) and/or tech center(s). The role is fully onsite. The role ensures stable, secure, and ...

BorgWarner

Site IT Manager

Kokomo, IN

$86K - $105K/yr

Job purpose The Site IT Manager is fully accountable IT leader for all IT services at the assigned plant(s) and/or tech center(s). The role is fully onsite. The role ensures stable, secure, and ...

Inotiv

IT Support Services Technician I

West Lafayette, IN · On-site +1

$25 - $27/hr

  • Medical

  • Dental

  • Retirement

  • PTO

The IT Service Desk Analyst is responsible for maintaining a high level of customer satisfaction by ... Incident Management: * Log and prioritize incidents reported by users, ensuring timely resolution ...

Inotivco

IT Support Services Technician I

West Lafayette, IN · On-site

$25 - $27/hr

  • Medical

  • Dental

  • Retirement

  • PTO

The IT Service Desk Analyst is responsible for maintaining a high level of customer satisfaction by ... Incident Management: * Log and prioritize incidents reported by users, ensuring timely resolution ...

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Showing results 21-40

All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Indiana

It Service Manager information

See Indiana salary details

$25.2K

$99K

$151.8K

How much do it service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for it service manager in Indiana is $99,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $122,800.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
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The top searched job categories for It Service Manager jobs in Indiana are:

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Cities in Indiana with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $99,043 per year, or $47.6 per hour.

IT Service Desk Technician

OmniSource

Fort Wayne, IN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

OmniSource rating

6.3

Company rating: 6.3 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

65th of 91 rated recycling and waste

Job description

SubsidiarySteel DynamicsOverview

This position is responsible for providing IT service desk support for SDI & OmniSource users. Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work orders/resolutions.

Responsibilities
  • Answer the service desk phone lines and be a part of the weekly rotation for answering after-hours emergency calls.
  • Log calls requesting technical assistance into the help desk software.
  • Troubleshoot software & hardware issues and document resolutions.
  • Assign work orders, follow up on status, and communicate status to users.
  • Handle requests & verify requested information with managers, and track progress.
  • Assist with installation and configuration of PC's, laptops, and peripherals.
  • Process New User Requests and Termination Requests.
  • Support Retail equipment- ATM, printers, cameras, scale interface.
  • Periodically travel to remote locations and assist other IT technicians.
  • All other duties as required.
  • Represent the company in a professional manner and provide excellent Customer Service
Qualifications

Required

  • Excellent problem-solving skills and work well in a team environment
  • Positive attitude and highly motivated
  • A team player with excellent communication skills
  • Customer service oriented

Preferred

  • Associate degree or equivalent technical work experience.
  • CompTIA Certifications: A+, Security+, Network+, or Server+
  • Knowledge of various versions of Microsoft Windows and Office required.
  • Knowledge of Microsoft Active Directory and Exchange preferred.
  • Timely communication and complying with policies and procedures required.
  • The ideal candidate must be energetic, detail oriented, and organized.
  • Flexible work schedule.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers. 

Employment Type: FULL_TIME

What OmniSource employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

OmniSource logo

About OmniSource

Sourced by ZipRecruiter

Founded in Fort Wayne, IN in 1943, OmniSource, LLC has grown to become one of North America’s largest processors, distributors, and managers of scrap and secondary metals. We collect, process, and resell a wide variety of scrap metal. The company ships over 5 million gross tons of recycled steel and 1 billion pounds of nonferrous and stainless-steel scrap annually. Our primary collection and processing facilities are concentrated in the Midwest, the South, and the Mid-Atlantic regions of the United States. But our reach stretches across North America, utilizing a wide-ranging fleet of trucks, containers, railcars, and barges to collect and haul metals. We expect to continue to expand OmniSource’s footprint, deploying our processing assets to cover new geographical territories, opening new facilities, and making targeted acquisitions. Supplementing our company-operated scrap collection sites, we also acquire metals from industrial scrap generators with which we have established strategic partnerships. We have designed and installed customized metals-recycling programs, some of which we manage and operate, for manufacturing companies nationwide.

Industry

Coal, metals and minerals mining

Company size

1,001 - 5,000 Employees

Headquarters location

Fort Wayne, IN, US

Year founded

1943

Social media

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