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It Service Manager Jobs in Indiana (NOW HIRING)

Ivy Tech

IT Director

Terre Haute, IN · On-site

$65K - $70K/yr

... service excellence across all IT functions. * Direct and enforce IT change control processes in alignment with college-wide protocols to ensure consistency and compliance. * Administer the management ...

Ivy Tech

IT Director

Terre Haute, IN · On-site

$65K - $70K/yr

... service excellence across all IT functions. * Direct and enforce IT change control processes in alignment with college-wide protocols to ensure consistency and compliance. * Administer the management ...

BorgWarner, Inc.

Site IT Manager

Kokomo, IN · On-site

$86K - $105K/yr

Job purpose The Site IT Manager is fully accountable IT leader for all IT services at the assigned plant(s) and/or tech center(s). The role is fully onsite. The role ensures stable, secure, and ...

BorgWarner

Site IT Manager

Kokomo, IN · On-site

$86K - $105K/yr

Job purpose The Site IT Manager is fully accountable IT leader for all IT services at the assigned plant(s) and/or tech center(s). The role is fully onsite. The role ensures stable, secure, and ...

ECR INDY

Information Technology Leader

Indianapolis, IN · On-site

$90K - $111K/yr

Build, manage, mentor, and develop IT staff, contractors, and technology partners. * Ensure reliable, secure, and high-performing IT services across team facilities, race events, remote locations ...

New

Ivy Tech Community College

IT Director

Terre Haute, IN · On-site

$65K - $70K/yr

... service excellence across all IT functions. * Direct and enforce IT change control processes in alignment with college-wide protocols to ensure consistency and compliance. * Administer the management ...

New

Revel Staffing

IT Manager

Indianapolis, IN · On-site

$90K - $111K/yr

IT Manager A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user ...

Revel Staffing

IT Manager

Indianapolis, IN · On-site

$90K - $111K/yr

IT Manager A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user ...

Elanco

IT Infrastructure Technician

Clinton, IN · On-site

Experience working within the ITIL framework and IT service management practices * Prior collaboration with Operational Technology teams in manufacturing environments * Knowledge of regulated ...

NiSource, Inc.

Intern IT - Software Engineer

Merrillville, IN · On-site

$14.75 - $19.50/hr

This role works with the Manager of IT Service Integration, Manager of IT Service Governance and other Technology Tower Leads to ensure that Infrastructure and Application Services are fully ...

NiSource

Intern IT - Software Engineer

Merrillville, IN · On-site

$14.75 - $19.50/hr

This role works with the Manager of IT Service Integration, Manager of IT Service Governance and other Technology Tower Leads to ensure that Infrastructure and Application Services are fully ...

Tenneco

IT Site Support

Frankfort, IN · On-site

$20.25 - $27.75/hr

Supports Incident and Request Management submitted through IT Service management system per service level objectives. * Supports procurement, installation, configuration and support end user devices ...

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Showing results 21-40

All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Indiana

It Service Manager information

See Indiana salary details

$25.2K

$99K

$151.8K

How much do it service manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for it service manager in Indiana is $99,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $122,800.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
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The top searched job categories for It Service Manager jobs in Indiana are:

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Cities in Indiana with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Indiana as of September 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $99,043 per year, or $47.6 per hour.

IT Director

Terre Haute, IN • On-site

Ivy Tech
201 - 500 employees
Learn more about Ivy Techexternal

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Reporting to the Executive Director of IT Operations, the IT Director will lead the technical team responsible for delivering high-quality IT services across the organization. This role requires a strong commitment to customer service excellence and active participation in budgeting, capital planning, and quality improvement initiatives. The IT Director will ensure projects and programs are completed on time and aligned with organizational goals, while implementing and upholding college-wide technology policies, objectives, and standards.
Location: This is a 100% onsite position based on the main campus in Terre Haute, covering all primary buildings at that location. The role also supports one additional site at Greencastle, which is 50 miles away, with travel required on demand when in-person technical work is necessary. Daily reporting is to the main Terre Haute campus, where the majority of duties are performed.
Anticipated Start Date: November 30, 2026
MAJOR RESPONSIBILITIES:
  • Strategically oversee and support all facets of IT operations and service delivery within the assigned service area, ensuring alignment with institutional goals.
  • Provide expert technical consultation on technology services outside the scope of OIT, engaging IT support staff as needed to enhance service delivery.
  • Collaborate proactively with campus leadership to strengthen IT service delivery; act as the primary liaison between campus leadership and OIT.
  • Foster and sustain a culture of customer service excellence across all IT functions.
  • Direct and enforce IT change control processes in alignment with college-wide protocols to ensure consistency and compliance.
  • Administer the management of hardware and software assets following statewide policies and procedures.
  • Recruit, lead, and develop high-performing IT support staff, ensuring team effectiveness and accountability.
  • Actively participate in IT budgeting processes and oversee expenditures related to technology services to ensure responsible financial stewardship.
  • Lead team-based projects to completion using best-practice project management methodologies, ensuring timely and successful outcomes.
  • Build and maintain a collaborative, team-oriented environment; develop and manage project plans to support key initiatives.
  • Provide day-to-day operational leadership in IT, working in partnership with the Executive Director of IT Operations to drive compliance with OIT statewide objectives.
  • Direct, assign, track, and review IT Helpdesk requests and incidents to ensure timely resolution and adherence to defined Service Level Agreements (SLAs).
  • Conduct quality reviews of individual Helpdesk tickets to verify accurate resolution, timely response, and respectful communication.
  • Facilitate escalation of complex incidents to statewide teams or supervisors when issues fall beyond the scope of the IT Support Team.
  • Provide strong, strategic leadership of IT teams to advance and uphold statewide OIT goals and compliance standards.
  • Offer continuous leadership and coaching to all team members-both direct and indirect reports-to support professional development and team cohesion.
  • Deliver technical expertise on services beyond OIT Shared Services, involving IT staff when appropriate to expand support capabilities.
  • Serve on campus cabinets and boards, contributing IT leadership and strategic insight to institutional decision-making.
  • Maintain close communication and collaboration with IT System Administrator(s) and IT Network Administrator(s) to meet local campus service requirements.
  • Lead one or more statewide OIT teams, contributing to the advancement of shared services and institutional IT strategy.

SUPERVISION RECEIVED: Executive Director of IT Operations
SUPERVISION GIVEN: IT Support Staff (2)
HIRING RANGE: The salary range for this position is $65,000-$70,000 and is commensurate with education, skills, and relevant work experience.
EDUCATION AND EXPERIENCE:
  • Bachelor's degree in an IT related field
  • Three to five years' supervisory experience supporting IT environments, including but not limited to management of a team, hardware asset management, budget management, configuration management, and software distribution.
  • Excellent customer service, organizational and strong leadership skills.
  • Must have excellent written, oral, interpersonal, and presentation communication skills and demonstrated the use of initiative and organizational abilities, with both technical and team management.
  • Proven ability to lead and manage a diverse team of professionals, developing and implementing effective programs to continuously enhance staff skills. Provide mentorship and strategic guidance to ensure individual career growth and alignment with organizational objectives.
  • Skilled in managing multiple high-level strategic initiatives simultaneously, consistently meeting deadlines, and tracking progress with minimal supervision. Inspire and guide team members to adopt similar proactive and accountable work practices.
  • Demonstrated ability to exercise discretion and maintain confidentiality while handling sensitive data and holding local administrative access to all desktop systems and data for secure and effective support.
  • Capable of analyzing and framing complex technical issues through the lens of institutional policy, ensuring decisions and recommendations align with organizational governance and compliance requirements.
  • Demonstrated abilities in change management and process re-engineering.
  • Understand the enterprise interrelation of IT components, wired and wireless networks, VoIP, Active Directory, LDAP, information security, familiarity with advanced desktop management tools, and advanced IT troubleshooting skills. Ability to improve efficiency by automating tasks.
  • Must be willing to travel as necessary.
  • Preferred experience in a higher education environment is highly desired.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:
Health & Wellness
  • Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
  • Dental plan with no-cost preventive services and coverage for orthodontia
  • Vision plan with low-cost exams and allowances for glasses or contact lenses
  • Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
  • Wellness program with opportunities to earn $250 in Wellness Rewards
  • Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security
  • 10% employer retirement contribution, fully vested after two years
  • Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
  • Short-term and long-term disability benefits

Educational Benefits
  • Fee remission for employees, spouses, and dependent children
  • Tuition assistance for undergraduate, graduate, and doctoral programs
  • Paid professional development opportunities

Work-Life Balance
  • Generous paid time off, including vacation, sick leave, holidays, and winter recess
  • Flexible work arrangements where available
  • Paid childbirth recovery leave (8 weeks)
  • Paid parental leave (4 weeks)

Additional Perks
  • Eligibility for Public Service Loan Forgiveness
  • Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future-because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.
Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.

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