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It Service Manager Jobs in Indiana (NOW HIRING)

Tenneco

IT Site Support

Frankfort, IN · On-site

$20.25 - $27.75/hr

Supports Incident and Request Management submitted through IT Service management system per service level objectives. * Supports procurement, installation, configuration and support end user devices ...

Tenneco

IT Site Support

Frankfort, IN · On-site

$20.25 - $27.75/hr

Supports Incident and Request Management submitted through IT Service management system per service level objectives. * Supports procurement, installation, configuration and support end user devices ...

MHG Hotels

Information Technology Manager

Indianapolis, IN · On-site

$90K - $111K/yr

The Information Technology Manager (IT) is responsible for overseeing the IT department's daily ... services, and cyber security measures, as well as familiarity with database management and ...

Collabera

IT Project Manager

Columbus, IN · On-site

$91K - $108K/yr

Collabera is a leader in IT staffing and services, specializing in providing high-quality IT resources to Fortune 500 and mid-size companies. They are seeking an IT Project Manager to manage and ...

Major Tool & Machine

IT MANAGER

Indianapolis, IN · On-site

$89K - $109K/yr

The IT Manager, System Administration is responsible for the day-to-day operation, security, and ... All employees can access the mental health services provided in the clinic, For HDHP health ...

New

Precinmac

IT MANAGER

Indianapolis, IN · On-site

$89K - $109K/yr

The IT Manager, System Administration is responsible for the day-to-day operation, security, and ... All employees can access the mental health services provided in the clinic, For HDHP health ...

Givelify

IT Specialist

Indianapolis, IN · On-site

Live in the ticketing/IT Service Management system - log accurately, keep SLAs in view. * Learn our MDM and inventory tools; keep device records clean. * Follow playbooks and flag the gaps so we can ...

Collabera

IT Project Manager

Columbus, IN · On-site

$91K - $108K/yr

... IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs ... Manages, develops, and implements programs composed of multiple cross functional projects. Partners ...

Givelify

IT Specialist

Indianapolis, IN · On-site

Live in the ticketing/IT Service Management system - log accurately, keep SLAs in view. * Learn our MDM and inventory tools; keep device records clean. * Follow playbooks and flag the gaps so we can ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Indiana

It Service Manager information

See Indiana salary details

$25.2K

$99K

$151.8K

How much do it service manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for it service manager in Indiana is $99,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $122,800.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
More about It Service Manager jobs

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For It Service Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching It Service Manager jobs in Indiana look for?

The top searched job categories for It Service Manager jobs in Indiana are:

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Cities in Indiana with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Indiana as of September 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $99,043 per year, or $47.6 per hour.

IT Site Support

Frankfort, IN • On-site

Tenneco
Manufacturing • 10K+ employees
Learn more about Tennecoexternal

$20.25 - $27.75/hr

Full-time

Posted 11 days ago

Tenneco rating

7.1

Company rating: 7.1 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

Job description

IT SITE SUPPORT
ABOUT TENNECO
At Tenneco, we don't follow industry standards; we set them, and we don't settle for being best-in-class because we hustle to be better than best-in-class. Whether it's our Core Values-radical candor, simplify, organizational velocity, tenacious execution and win-or our Get Stuff Done (GSD) mindset, we're determined to become the most trusted partner and best manufacturer and distributor to the transportation industry.
How do we make it happen? Through the Tenneco Way. Fueled by our Core Values, a winning mindset and a relentless commitment to excellence, the Tenneco Way is how we win. It's what keeps Team Tenneco bold, driven, and unapologetically focused on pushing past limits and redefining success.
Here, you'll work alongside a team of relentless problem-solvers who are committed to making a tangible impact. If you're ready to break boundaries, deliver results, and enjoy the ride along the way, you'll thrive here.
Want to learn more about who we are? Check out our website to discover the Tenneco Way
This position is responsible for providing IT Infrastructure support on-site and remotely at the Frankfort, Indiana manufacturing facility, supporting both office users and production environment systems. Responsibilities include second-level incidents, problems and request management; maintenance activities such as change management, asset management, and patching; and support for project delivery in partnership with the Global IT team and external service providers while following IT standards and procedures. The position is based in Frankfort, Indianaand reports directly to an IT Regional Manager.
Essential Duties and Responsibilities
  • Supports Incident and Request Management submitted through IT Service management system per service level objectives.
  • Supports procurement, installation, configuration and support end user devices like Laptops, Desktops, Workstations and Mobile Devices through staging or manual deployment of standard software or applications and Phone systems.
  • Supports Enterprise IT teams in additional troubleshooting and maintaining Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendors.
  • Provides hands-on IT support for manufacturing operations, including production floor workstations, shop-floor devices, printers, scanners, label printers, time clocks, and other technology used to support plant operations.
  • Partners with plant leadership, production teams, maintenance, engineering, and enterprise IT teams to minimize downtime and ensure reliable technology support for office and production environments.
  • Responsible for the on-site Computer Room, Racks, Cabling and Data rooms maintenance.
  • Supports Vendor Service Management activities and partners with VMO and follows escalation processes.
  • Reports issues through service desk tools and follows-up through enterprise team and / or vendors for critical and high issues tracking and escalating until closure.
  • Manages and maintains Asset Register through tools and conducts random physical audits.
  • Supports Refresh Program, proposes and seeks approvals. Follows Asset Retiring Process.
  • Supports planning and setting up new / expansion / renovation of IT Infrastructure.
  • Maintains and loads backup tapes per backup policy and direction from Global Data Preservation team and supports restoration of data per requests.
  • Reports time (efforts), tracks vendor resources time in time reporting tools.
  • Manages vendor resources at on-site and remote locations to meet service level objectives.
  • Covers all critical IT equipment through annual maintenance contract, reporting issues with service providers and escalating issues per vendor services level agreement.
  • Follows Change Management processes and Critical communication processes during outages and changes.
  • Actively participate in Local, Regional and Global team meetings, to understand business requirements, team progress and work on action plans per committed timelines.
  • Supports in providing IT Infrastructure cost for AOP Preparation and tracks spending monthly within the financial limits.
  • Participates in Monthly Service Level reviews, Continuous Improvement and exercises deep problem solving (8D) to avoid repeat issues.
  • Proactively supports all critical equipment and end user capacity management issues by archiving or upgrading the infrastructure.
  • Provides basic training to new IT Users on IT Process and IT Systems usage.
  • Supports Entitlement processes for end users access request.
  • Executes patching plan for site(s) equipment and executes the plan.
  • Participates and supports Audit activities based on Internal Audit requirements.
  • Provides executive support including but not limited to ELT onboarding, ELT AV rooms, and meetings, offboarding IT equipment, and supporting executive admins.

Minimum Requirements
Education: Bachelor's degree in computer science preferred but not required.
Experience: Minimum 2 years of experience working in an IT operations / service organization within a complex IT Infrastructure environment providing support on-site and remotely. Experience supporting automotive, manufacturing, plant, or production environments is strongly preferred.
Skills
  • Ability to work independently in a matrix organization.
  • Excellent knowledge on Installation, Configuration, Patching and troubleshooting of Windows versions for PC's, Microsoft Tools and other Client-side Software installations,
  • Good Dell Hardware (Desktop, Laptop, Printers), handheld scanners, barcode printers and plotters.
  • Knowledge of supporting technology in a manufacturing facility, including office computing, production floor devices, network connectivity, peripheral equipment, and business-critical systems used by plant operations.
  • Knowledge of PLCs and OT networks is a plus, including an understanding of how production equipment connects to plant network infrastructure.
  • Basic Knowledge on troubleshooting of Windows Server and Cisco Switches, Access Points and routers, APC UPS, LAN and WAN, Biometrics devices.
  • Optional Skills around Active Directory administration, Symantec end Point encryption, Mobile devices support.
  • Conceptual thinker, Goal oriented and driven to meet project deliverables and deadlines.
  • Excellent Service desk process knowledge and good understanding of service level objectives.
  • Ability to learn quickly and willingness to adapt changes.
  • Customer-focused, active listening, and empathy.
  • Ability to use MS Project, Visio, Excel, Word and PowerPoint are required.
  • Excellent written and verbal communication skills along with the ability to interface and influence at multiple organizational levels and escalation appropriately.
  • Excellent relationship building and networking skills and ability to translate technical concepts into non-technical terms.
  • Organized and able to function successfully in a team environment.
  • Excellent technical, organizational, troubleshooting, problem-solving, budgeting and time management skills.
  • Conduct knowledge sharing sessions with peers at regular intervals on related topics.
  • Ability to gather relevant information systematically, consider a broad range of issues or factors, grasp complexities and perceive relationships among problems or issues; use accurate logic in analyses.
  • Very good Knowledge of 5S.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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