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It Service Manager Jobs (NOW HIRING)

Cresten LLC

IT Manager

Sioux Falls, SD · On-site

$91K - $112K/yr

Implement shared services to optimize resource utilization. * Develop centralized IT service management to support diverse business operations efficiently. * Maintain a robust IT governance framework ...

Deloitte

Manager, IT Service Orchestration

Tampa, FL

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent experience * 6+ years of experience in IT operations, service management, or ...

New

Deloitte

Manager, IT Service Orchestration

Dayton, OH

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent experience * 6+ years of experience in IT operations, service management, or ...

New

Deloitte

Manager, IT Service Orchestration

Atlanta, GA · On-site

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent experience * 6+ years of experience in IT operations, service management, or ...

New

Deloitte

Manager, IT Service Orchestration

Tulsa, OK

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent experience * 6+ years of experience in IT operations, service management, or ...

New

Enchanted Rock

IT Manager

Houston, TX · On-site

$90K - $111K/yr

We seek those who share our commitment to customer service, innovation, and ingenuity. What you'll do: As the IT Manager at ERock, you will lead the delivery, reliability, and continuous improvement ...

Saalex

Information Technology Manager

San Diego, CA · On-site

$145K - $200K/yr

Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business ...

LHH US

IT Service Desk Technician

San Diego, CA · On-site

$22 - $26/hr

Manage, track, and resolve incidents using the IT Service Management platform * Monitor and triage ticket queues, ensuring timely assignment and escalation of issues * Provide first-level technical ...

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All JobsIt Service Manager Jobs

It Service Manager information

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$26.5K

$104.1K

$159.5K

How much do it service manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for it service manager in the United States is $104,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $129,000.00 per year, depending on experience, location, and employer.

What is the role of IT service manager?

An IT Service Manager oversees the delivery and management of IT services within an organization, ensuring that technology solutions meet business needs. They coordinate teams, implement service standards, and use tools like ITIL frameworks to improve service quality and efficiency.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL or PMP can enhance earning potential, and managerial roles often require strong leadership and technical skills.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What jobs pay $500,000 a year in the US?

In the US, high-level executive roles such as Chief Executive Officers (CEOs), Chief Information Officers (CIOs), and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Additionally, specialized roles like senior IT consultants, investment bankers, and successful entrepreneurs can reach or surpass this income level, often requiring extensive experience, advanced skills, and industry-specific certifications.

What jobs in the US pay $300,000 a year?

An IT Service Manager typically does not earn $300,000 annually; such high salaries are more common in executive roles like Chief Information Officer (CIO) or Chief Technology Officer (CTO), or in specialized fields such as data science, software engineering, or cybersecurity at senior levels. These positions often require extensive experience, advanced certifications, and leadership responsibilities. Compensation varies based on industry, company size, and geographic location.
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It Service Manager jobs near you
Infographic showing various It Service Manager job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 9% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $104,084 per year, or $50 per hour.
IT Services Manager

IT Services Manager

Roman Catholic Diocese of Charlotte

Charlotte, NC • On-site

$92K - $113K/yr

Other

Posted 11 days ago

Job description

Description

Position Overview:

The IT Services Manager in The Roman Catholic Diocese of Charlotte is responsible for leading and optimizing day-to-day IT operations in support of The Diocese of Charlotte's central administration, churches, schools, and affiliated ministries, ensuring reliable end-user support, and enabling technical capability across infrastructure and cloud services. This role serves as the primary bridge between Tier 1-2 helpdesk operations and Tier 3 technical staff, ensuring reliable, secure, and mission-aligned technology services. 

This position combines people leadership and technical expertise to ensure high service and operations quality.


Essential Duties and Responsibilities

Technology Operations & Technical Support:

  • Provide hands-on support and guidance for Tier 3 infrastructure issues, identity management (Azure/Entra), SaaS admin, and endpoint support.
  • Partner with the organization's Tier 3 Administrators to coordinate deployments, mitigate major incidents, and perform technology upgrades.
  • Contribute to onboarding and training processes for new employees (applications, accounts, access).
  • Administer identity governance (Azure/Entra ID), audit security group access, and ensure least privilege access.
  • Enforce security standards for endpoints, SaaS platforms, and user access.

Leadership & Collaboration:

  • Act as the bridge between helpdesk staff, Tier 3 Administrators, the church, school, and Central Administration stakeholders.
  • Promote a team culture focused on service excellence, accountability, and continuous improvement.
  • Coordinate with cross-functional partners on project execution and change initiatives.

Service Delivery & Support:

  • Lead and manage IT support delivery through the helpdesk ticketing system; optimize workflows, escalations, and SLAs.
  • Supervise and develop helpdesk staff; set performance goals and conduct regular coaching.
  • Ensure efficient incident, request, problem, and change management practices.
  • Maintain accurate reports on ticket volume, backlog, response/resolve times, and trend analysis.

Process & Documentation:

  • Review and enhance helpdesk automations, workflows, knowledge base, and documentation.
  • Standardize processes for onboarding, offboarding, escalation paths, and recurring service tasks.
  • Ensure asset and configuration management remains accurate and operationally useful.

Requirements

Required Qualifications

Education

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
    • Equivalent professional experience may be considered in lieu of a degree

Experience 

  • 5+ years of progressive IT experience, including at least 2 years in a supervisory or people-management role

Demonstrated experience managing an IT helpdesk or service desk environment

Experience with Autotask or similar professional services automation and/or IT service management tools.

  • Hands-on experience with:
    • Microsoft Azure and Entra ID
    • User account management using group-based roles
    • Technical documentation and report writing

Certifications (Expected or Strongly Preferred)

  • Microsoft certifications (e.g., Azure Administrator Associate, Identity and Access Administrator)
  • CompTIA Security+, Network+, or similar credentials are a plus

Apply