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It Service Manager Jobs (NOW HIRING)

TekGarden

Senior IT Service Engineer

Candler, NC

The Senior IT Service Engineer provides technical leadership and exceptional customer service for managed service clients. With a focus on Tier 3 technical issues and a deep understanding of the ...

Ideal Aerosmith

Sr IT Manager

Grand Forks, ND · On-site

$90K - $111K/yr

The Senior IT Manager is responsible for leading the organization's technology infrastructure, systems, and IT service delivery. This role ensures that technology platforms support operational ...

Cresten (all jobs)

IT Manager

Sioux Falls, SD · On-site

$91K - $112K/yr

Implement shared services to optimize resource utilization. * Develop centralized IT service management to support diverse business operations efficiently. * Maintain a robust IT governance framework ...

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$26.5K

$104.1K

$159.5K

How much do it service manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for it service manager in the United States is $104,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $129,000.00 per year, depending on experience, location, and employer.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

More about It Service Manager jobs
What cities are hiring for It Service Manager jobs? Cities with the most It Service Manager job openings:
What are the most commonly searched types of It Service jobs? The most popular types of It Service jobs are:
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What states have the most It Service Manager jobs? States with the most job openings for It Service Manager jobs include:
What job categories do people searching It Service Manager jobs look for? The top searched job categories for It Service Manager jobs are:
It Service Manager jobs near you
Infographic showing various It Service Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 59% Full Time, 34% Part Time, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $104,084 per year, or $50 per hour.
Project Leader - IT Service Management

Project Leader - IT Service Management

ECA Staffing Solutions, Inc.

Boca Raton, FL • On-site

$92K - $109K/yr

Full-time

Posted 4 days ago

Job description

Job Summary:
ECA Staffing Solutions, Inc. is seeking a Project Leader/IT Service Management Specialist to support their IT service delivery. The successful candidate will manage IT processes, drive process optimization, and uphold service quality standards using the ServiceNow platform.
Responsibilities:
• Lead the development and continuous improvement of IT Change, Incident, and Problem Management processes, ensuring alignment with industry standards and organizational objectives.
• Act as Incident Manager and/or Major Incident Manager during high priority incidents, coordinating rapid response, communication, and resolution efforts to minimize business impact and ensure timely restoration of services.
• Collaborate with stakeholders to analyze existing workflows, recommend enhancements, and implement changes that increase efficiency and reduce risk.
• Monitor process performance metrics and provide regular reporting to management, highlighting achievements and areas for further improvement.
• Deliver training and guidance to IT teams on best practices and updated procedures for managing changes, incidents, and problems.
Qualifications:
Required:
• Proven experience in planning, coordinating, and documenting changes within complex IT environments.
• Strong grasp of risk assessment, change evaluation, and post-implementation review processes.
• Experience in incident detection, prioritization, and resolution.
• Ability to minimize business impact through efficient response and escalation procedures.
• In-depth knowledge of problem analysis, root cause identification, and long-term remediation strategies.
• Demonstrated ability to identify opportunities for process enhancement across all three frameworks.
• Experience leading process reviews and implementing improvements that result in measurable service quality gains.
• Hands-on experience utilizing the ServiceNow platform to manage and optimize IT Change, Incident, and Problem Management workflows.
• Demonstrated ability to leverage ServiceNow's capabilities for process automation, reporting, and integration with other IT service management tools.
• Bachelor's degree in Computer Science, Information Systems, Business Administration or other related field or equivalent work experience.
• A minimum of five (5) years' experience is required.
Company:
We know what’s on the line when a critical role stays open too long: lost time, lost trust, and stalled momentum. Founded in 2006, the company is headquartered in Ponte Vedra Beach, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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