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It Service Manager Jobs (NOW HIRING)

Auria

IT Service Delivery Manager

Reston, VA · On-site

$110K - $145K/yr

The IT Service Delivery Manager leads Auria's end-user and executive support services and is accountable for Tier 1/2 service delivery, executive support, and the IT experience within Auria ...

Genworth

Director, IT Service Management

Richmond, VA · On-site

$144K - $224K/yr

POSITION TITLE Director, IT Service Management This role is not eligible for employment visa sponsorship. LOCATION This position is available to Virginia residents as Richmond or Lynchburg, VA Hybrid ...

Nutrien

Analyst, IT Service, Deerfield

Deerfield, IL · On-site

$62K - $106K/yr

Reporting to the IT Sr. Manager, for the onsite Corporate Client Services group, the IT Analyst will work across a distributed team to provide technical Tier 2+ day-to-day support in a Windows-based ...

Tempus

IT Service Desk Manager

Chicago, IL · On-site

$95K - $150K/yr

Role Overview The IT Service Desk Manager is a critical leadership role responsible for overseeing the daily operations of the Service Desk team while driving the strategic evolution of our support ...

Tempus

IT Service Desk Manager

Chicago, IL · Hybrid

$95K - $150K/yr

Role Overview The IT Service Desk Manager is a critical leadership role responsible for overseeing the daily operations of the Service Desk team while driving the strategic evolution of our support ...

PIH Health

Manager, IT Service Delivery

Whittier, CA · On-site

The Manager, IT Service Delivery is responsible for overseeing key functions within the IT department that ensure the delivery of high-quality service to end users. Required Skills KSAs Ensure ...

KPMG

Analyst, IT Service Management

Orlando, FL · On-site

KPMG is currently seeking an Analyst, IT Service Management to join our Business Tax Services team. Responsibilities: * Interact with client peers to understand their information Technology and ...

Saalex

Information Technology Manager

San Diego, CA · On-site

$145K - $200K/yr

Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business ...

Saalex

Information Technology Manager

San Diego, CA · On-site

$145K - $200K/yr

Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business ...

Galvion LTD

IT Manager

Portsmouth, NH · On-site

$96K - $118K/yr

About the Role As the IT Operations Manager, you will oversee the day-to-day delivery of IT services across multiple business locations, ensuring secure, reliable, and efficient technology operations.

City of New York

IT Service Specialist III

Bronx, NY · On-site

... IT service management processes and practices. - Staying up to date with emerging technologies, industry trends, and best practices related to application support and integration. - Identifying ...

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It Service Manager information

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$26.5K

$104.1K

$159.5K

How much do it service manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for it service manager in the United States is $104,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $129,000.00 per year, depending on experience, location, and employer.

What is the role of IT service manager?

An IT Service Manager oversees the delivery and management of IT services within an organization, ensuring that technology solutions meet business needs. They coordinate teams, implement service standards, and use tools like ITIL frameworks to improve service quality and efficiency.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL or PMP can enhance earning potential, and managerial roles often require strong leadership and technical skills.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What jobs pay $500,000 a year in the US?

In the US, high-level executive roles such as Chief Executive Officers (CEOs), Chief Information Officers (CIOs), and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Additionally, specialized roles like senior IT consultants, investment bankers, and successful entrepreneurs can reach or surpass this income level, often requiring extensive experience, advanced skills, and industry-specific certifications.

What jobs in the US pay $300,000 a year?

An IT Service Manager typically does not earn $300,000 annually; such high salaries are more common in executive roles like Chief Information Officer (CIO) or Chief Technology Officer (CTO), or in specialized fields such as data science, software engineering, or cybersecurity at senior levels. These positions often require extensive experience, advanced certifications, and leadership responsibilities. Compensation varies based on industry, company size, and geographic location.
More about It Service Manager jobs
What cities are hiring for It Service Manager jobs? Cities with the most It Service Manager job openings:
What are the most commonly searched types of It Service jobs? The most popular types of It Service jobs are:
Who are the top companies hiring for It Service Manager jobs? The top employers for It Service Manager jobs are:
What states have the most It Service Manager jobs? States with the most job openings for It Service Manager jobs include:
What job categories do people searching It Service Manager jobs look for? The top searched job categories for It Service Manager jobs are:
It Service Manager jobs near you
Infographic showing various It Service Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $104,084 per year, or $50 per hour.
IT Service Delivery Manager

IT Service Delivery Manager

Auria

Reston, VA • On-site

$110K - $145K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 5 days ago

Job description

Auria is looking to hire a IT Service Delivery Manager in an onsite position in Reston, VA. The IT Service Delivery Manager leads Auria's end-user and executive support services and is accountable for Tier 1/2 service delivery, executive support, and the IT experience within Auria's headquarters. Based in our Reston office-home to the CEO, senior leadership, and a customer demonstration center-this role ensures exceptional service delivery, including white-glove support for C-suite executives and high-visibility customer engagements.
The ideal candidate combines strong technical depth, proven team leadership, and the presence required to operate effectively in executive and customer-facing environments, including those involving sensitive or regulated information.
WHAT YOU CAN EXPECT TO DO:
Essential Duties & Responsibilities (to include but not limited to):
  • Serve as the primary on-site IT leader in Reston, providing hands-on support and leadership presence for
  • executives and client engagements.
  • Provide white-glove IT support to CEO and C-Suite leadership and ensure priority escalation for executive impacting issues.
  • Partner with Business Development, Marketing, and engineering teams to ensure IT readiness and real-time support for executive meetings and customer demonstrations with zero tolerance for disruption.
  • Lead, mentor, and develop Tier 1 and Tier 2 support staff in a multi-time-zone environment.
  • Oversee daily help desk operations, including ticket triage, escalation, and workload balance, ensuring high customer satisfaction and consistent achievement of SLA targets.
  • Establish and track KPIs (SLA adherence, response/resolution times, CSAT) and lead continuous improvement efforts.
  • Coordinate with IT, cybersecurity, and engineering teams to resolve complex issues
  • Ensure compliant handling of systems and data that may process or store CUI, aligning with internal policies and regulatory requirements.
  • Manage onboarding/offboarding support activities, including user provisioning and device setup.
  • Maintain and optimize ITSM tools, workflows, and knowledge management practices.
  • Coordinate with vendors for support escalation.

WHAT THE TEAM REQUIRES:
  • 7-10+ years of IT support experience, with 3-5+ years in a leadership or supervisory role
  • Proven experience managing help desk operations in a multi-site enterprise supporting 500+ users
  • Demonstrated experience providing direct support to C-suite executives or VIP stakeholders
  • Experience operating in high-visibility, mission-critical environments (e.g., executive offices, customer-facing facilities, cleared environments)
  • Experience building team culture and accountability
  • Familiarity with environments subject to CUI handling requirements and security frameworks such as NIST SP 800-171 or CMMC
  • Strong understanding of SLA-driven service delivery and customer satisfaction metrics
  • Familiarity with Windows, macOS, Linux in a multi-enclave, hybrid cloud environment
  • Experience with IT service management (ITSM) tools and frameworks (e.g. ITIL)
  • Ability to lift up to 50 lbs. to occasionally move servers and routinely handle monitors and other related office support materials.
  • Ability to obtain a Top Secret Clearance

WHAT THE TEAM PREFERS:
  • Associate or bachelor's degree in computer science, Information Systems, or related field (or equivalent experience).
  • Industry certifications such as MS Azure Administrator Associate, A+, and/or Security+.
  • Familiarity with networking concepts (e.g., IP addressing, DNS, VPN)

Soft Skills
  • Strong leadership presence with the ability to lead from the front in a hands-on environment
  • Excellent communication skills with the ability to interact confidently with executives, clients, and technical teams
  • High degree of professionalism, discretion, and attention to detail
  • Ability to operate effectively under pressure in high-stakes situations
  • Strong problem-solving and escalation management capabilities
  • Excellent communication and customer-first mindset with a focus on service excellence
  • Strong leadership and team development skills
  • Ability to prioritize and manage multiple workloads effectively
  • Problem-solving and escalation management.
  • Proven ability to handle sensitive and confidential information with discretion and integrity.

PAY TRANSPARENCY: The salary offered will be based on the selected candidate's qualifications - skills, education & experience - and the position level. $110,000 - $145,000
APPLICATION DEADLINE: August 28, 2026
THE AURIA TEAM:
Auria is a provider of solutions and software in support of complex Space, National Security, and Cyber missions of federal, international, and commercial customers. Headquartered in Colorado Springs, CO our success is built on the excellence of diverse teams advancing innovative systems and operational software to strengthen our customers' missions. With a distinguished track record and a spirit of relentless pursuit, and R&D, we set the pace for progress and execute every mission with the utmost precision.
Why You'll Love Working at Auria
We believe our team does their best work when they are well-supported, financially secure, and have the freedom to balance life outside of the office.
Time for What Matters
  • Generous & Growing PTO: Start with a substantial paid time off package that increases every year you're with us.
  • True Flexibility: Contract permitting, use Flex Time to work in a way that fits your life, not just your 8-to-5.
  • 11 Paid Days Off: Enjoy 6 fixed company holidays plus 5 Floating Holidays to use whenever you choose.

Invested in Your Future
  • 401(k) Match-Yours to Keep Instantly: We match up to 4% of your contributions. Both your contributions and the company match are yours from day one with no vesting wait-period.
  • Industry-Leading Education Support: Level up with up to $12,000 annually for tuition and certifications. We don't just hire talent; we grow it.

Health & Peace of Mind
  • Premium Healthcare, Lower Costs: High-quality medical plans paired with a Company-Sponsored HSA to help you save for the future.
  • Fully Covered Life Insurance: Breathe easy with life insurance up to $50K provided at zero cost to you.
  • Holistic Support: Access our Employee Assistance Program (EAP) for mental health, financial coaching, and more.

...and that's just the beginning!
Auria is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, veteran status, disability, or any other protected class.
Pay Range: $110,000 - $145,000 per year

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