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It Service Manager Jobs in Texas (NOW HIRING)

Join the innovative Information Technology team at Canyon Ranch as an IT Service Delivery Manager (Service Delivery & Client Services Manager) supporting web, application, and API management ...

Join the innovative Information Technology team at Canyon Ranch as an IT Service Delivery Manager (Service Delivery & Client Services Manager) supporting web, application, and API management ...

Join the innovative Information Technology team at Canyon Ranch as an IT Service Delivery Manager (Service Delivery & Client Services Manager) supporting web, application, and API management ...

IT Manager

Houston, TX ยท On-site

$90K - $111K/yr

We seek those who share our commitment to customer service, innovation, and ingenuity. Role Overview: As the IT Manager at ERock, you will lead the delivery, reliability, and continuous improvement ...

IT Manager

Houston, TX ยท On-site

$90K - $111K/yr

We seek those who share our commitment to customer service, innovation, and ingenuity. Role Overview: As the IT Manager at ERock, you will lead the delivery, reliability, and continuous improvement ...

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It Service Manager information

See Texas salary details

$24.7K

$97K

$148.6K

How much do it service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for it service manager in Texas is $96,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,900.00 and $120,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.

Is an IT Service Manager a stressful job?

An IT Service Manager role can be stressful due to managing multiple IT services, resolving technical issues, and meeting organizational expectations. The job often requires strong problem-solving skills, handling urgent incidents, and coordinating teams, which can contribute to work pressure, especially during high-demand periods or system outages.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What are the most commonly searched types of It Service jobs in Texas? The most popular types of It Service jobs in Texas are:
What cities in Texas are hiring for It Service Manager jobs? Cities in Texas with the most It Service Manager job openings:
Infographic showing various It Service Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $96,971 per year, or $46.6 per hour.

IT Service Delivery Manager

CDI Engineering Services

Beaumont, TX โ€ข On-site

Other

Re-posted 14 days ago


Job description

Overview
"ENGINEERING A BETTER TOMORROW". Our quality engineering, sustainable solutions and safety record inspire everything we do. Our diverse and inclusive workforce allows for all employees to feel valued and safe to give their opinions and improve our company.
Tata Consulting Engineers USA, LLC, (TCE), is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries.
Position Summary
The IT Manager for Service Delivery is responsible for delivering a seamless, high-quality technology experience for all employees, including executive and VIP users. This role provides operational leadership across deskside support, audio visual (A/V) services, VIP support, service delivery, hardware asset management, and IT service management (ITSM). The Manager leads and develops a team of Deskside Support Engineers, works with the Managed Service Provider (MSP) to maintain high levels of user support, and ensures end-user services are reliable, scalable, and aligned with business priorities. This role requires a strong people leader with deep experience in IT operations, customer-focused service delivery, and continuous improvement. This position will report to the Director - IT Operations and Cyber Security.
Responsibilities
People Leadership & Team Management
Lead, coach and develop a team of Deskside Support Engineers, including performance management, career development and succession planning.
Set clear expectations, service standards, and accountability for end user, A/V, and VIP support.
Foster a culture of ownership, professionalism, and white-glove customer service.
  • Service Delivery
  • Own the end-to-end delivery of deskside, A/V and Executive support services.

Ensure a consistent, high-touch support experience for senior leaders and business-critical users.
Serve as an escalation point for executive and high-impact incidents.
Monitor MSP Service Desk SLAs, KPIs, and customer satisfaction to ensure they are meeting or exceeding agreed upon levels.
  • Continuously improve SLAs, KPIs and customer satisfaction metrics for both the Deskside support team.
  • Audio Visual Support

Oversee support for conference rooms, meeting spaces and collaboration technologies.
Ensure reliable operation of A/V systems, including video conferencing and hybrid meeting solutions.
Establish A/V standards, support models and preventive maintenance practices.
  • Partner with local site leadership, facilities groups and vendors to plan, deploy and upgrade A/V technologies.
  • IT Service Management

Oversee ITSM processes including incident, request, problem, and change management.
Ensure alignment with ITIL best practices, organizational governance, and agreed upon SLAs and KPIs.
Create internal escalation and critical incident processes to provide best-in-class support to the Chickadee business.
Work with MSP to define and populate the Chickadee service request catalog.
Lead Problem Management via root cause analysis (RCA) and continuous service improvement initiatives.
Work with the MSP to optimize the use of an ITSM platform such as ManageEngine or Freshservice to manage workflows, reporting and automation.
  • Partner with other IT teams to ensure effective ITSM tool configuration, adoption and data quality.
  • Hardware Asset Management

Own the full lifecycle management of end user hardware assets (procurement, deployment, refresh and disposal).
Ensure accurate asset tracking, compliance and cost control.
Assist in the development and execution of the end user services strategy and roadmaps
Identify opportunities to improve efficiency, automation and the overall employee technology experience.
  • Report on service performance, trends, and improvement initiatives to IT leadership.

Qualifications
10+ years of experience in end user support, desktop services or IT operations.
7+ years of people management, leading technical support teams.
Demonstrated experience delivering VIP or executive-level support.
Strong experience with IT service management (ITIL preferred).
Hands-on experience using and administering ITSM tools such as ServiceNow, or ManageEngine.
Proven experience managing service delivery metrics such as SLAs, KPIs and customer satisfaction.
Excellent leadership, communication and stakeholder management skills.
Experience in chemical and/or manufacturing industries.
ITIL certification (Foundation or higher).
Experience leading multi-site or enterprise-scale support teams.
Experience supporting enterprise collaboration platforms (e.g. Microsoft Teams, Zoom).
Experience working in the Microsoft 365 environment.
Experience in working for or working with an MSP partner for enterprise support.
Experience implementing or significantly improving ITSM platforms.
Education Requirements
A bachelor's degree in an Information Technology related discipline is required (Information Technology, Computer Science, Management Information Services, etc.).
EEO Statement
Tata Consulting Engineers USA, LLC ("TCE") is an equal opportunity and affirmative action employer committed to promoting diversity, equity, and inclusion in our workplace. We do not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
In compliance with federal law, all candidates hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form after acceptance of a formal TCE offer letter through our onboarding system.
Fraud Alert
Please be aware that there have been instances of fraudulent job offers being made in the name of TCE by unauthorized individuals or organizations. We want to make it clear that TCE will never ask for any type of payment information during our interview process. Please be advised all email communications from TCE will come from our business email addresses, which end in '@tataconsultingengineers.com'. If you receive any suspicious job-related emails from any other domain, please do not respond to them and disregard any requests for personal or financial information. If you have any concerns about the legitimacy of a job offer or communication, please contact us through our website at www.tataconsultingengineers.com