Integrated Systems Solutions
Integrated Systems Solutions

60 Integrated Systems Solutions It Service Manager Jobs Hiring Near You

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... support, systems engineering, and infrastructure teams. · The ability to analyze metrics and ...

RCC Business IT is a leading provider of comprehensive IT solutions tailored to meet the unique ... Install, configure, and maintain IT systems and infrastructure. * Perform routine maintenance tasks ...

Responsibilities - Leading integration and platform architecture initiatives to optimize technology ... service - Utilizing business impact analysis and performance metrics to drive operational ...

As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key ... of IT solutions, including the acquisition and integration of software packages, shared and ...

The ideal candidate will possess deep expertise in IT Service Management (ITSM), Service Portfolio ... operational impacts, integration points, suppliers, contracts, and portfolio relationships.

IT Service Desk Manager

Clarksburg, MD · On-site

$140K - $170K/yr

About Forterra Forterra is a leading provider of autonomous systems for ground-based movement in ... Forterra is the go-to provider of ground autonomy solutions for the U.S. Department of Defense ...

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Integrated Systems Solutions Jobs Information

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Full-time

Re-posted 4 days ago


Job description

Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.

Position requires on-site support.

Responsibilities may include, but are not limited to:

·      Manage day-to-day IT support operations and personnel across all tiers.

·      Monitor SLA performance, queue health, ticket quality, and resolution timeliness.

·      Drive continuous improvement initiatives for service delivery processes.

·      Create and maintain service desk procedures, workflows, and knowledge documentation.

·      Engage with stakeholders to ensure service stability and responsiveness.

·      Provide leadership guidance, coaching, and performance oversight for support teams.


Required Skills
Required Experience

·      BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.

·      Strong knowledge of ITIL-based service management frameworks.

·      Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.

·      The ability to analyze metrics and operational data to identify improvement opportunities.

·      ITSM platform system experience required (BMC or ServiceNow).

Salary: 120-130k

Qualifications:

·      Must obtain an agency public trust suitability determination prior to start date.

·      Excellent verbal and written communication and stakeholder-facing skills.

·      Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.

·      Ability to support high-priority and time-sensitive escalations.

·      Must have a positive and patient customer service attitude.

·      ITIL 4 and PMP or Scrum Master certifications are preferred but not required.