Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... support, systems engineering, and infrastructure teams. · The ability to analyze metrics and ...

60 Integrated Systems Solutions It Service Manager Jobs Hiring Near You
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... support, systems engineering, and infrastructure teams. · The ability to analyze metrics and ...
IT Service Technician
Romeo, MI · On-site
RCC Business IT is a leading provider of comprehensive IT solutions tailored to meet the unique ... Install, configure, and maintain IT systems and infrastructure. * Perform routine maintenance tasks ...
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IT Service Technician
Romeo, MI · On-site
RCC Business IT is a leading provider of comprehensive IT solutions tailored to meet the unique ... Install, configure, and maintain IT systems and infrastructure. * Perform routine maintenance tasks ...
... system partners. This position manages the full IT service lifecycle, including: planning, operations, financials, contracts, software and hardware services and drives continuous success and growth ...
... system partners. This position manages the full IT service lifecycle, including: planning, operations, financials, contracts, software and hardware services and drives continuous success and growth ...
IT Service Management Manager
New York, NY · On-site
$118K - $138K/yr
... ITSM) Manager establishes, promotes, maintains, and optimizes IT service management processes ... Strong technical background with experience in IT infrastructure, networking, and systems ...
IT Service Management Manager
New York, NY · On-site
$118K - $138K/yr
... ITSM) Manager establishes, promotes, maintains, and optimizes IT service management processes ... Strong technical background with experience in IT infrastructure, networking, and systems ...
IT Service Desk Manager CTH
Rosemont, IL · On-site
... functions on all end user systems, and KPI and SLA reporting, and vendor relationships ... integration support. - Manages vendor and partner relationships for service desk operations ...
IT Service Desk Manager CTH
Rosemont, IL · On-site
... functions on all end user systems, and KPI and SLA reporting, and vendor relationships ... integration support. - Manages vendor and partner relationships for service desk operations ...
IT Service Delivery Manager
Houston, TX · On-site
... solutions that enhance clinician efficiency and reduce cognitive load. • Ensure rapid response to ... systems and integrations meet healthcare security and compliance standards. • Support IT ...
IT Service Delivery Manager
Houston, TX · On-site
... solutions that enhance clinician efficiency and reduce cognitive load. • Ensure rapid response to ... systems and integrations meet healthcare security and compliance standards. • Support IT ...
Deals Accelerated Solutions IT Manager
Chicago, IL · On-site
$99K - $232K/yr
Responsibilities - Leading integration and platform architecture initiatives to optimize technology ... service - Utilizing business impact analysis and performance metrics to drive operational ...
Deals Accelerated Solutions IT Manager
Chicago, IL · On-site
$99K - $232K/yr
Responsibilities - Leading integration and platform architecture initiatives to optimize technology ... service - Utilizing business impact analysis and performance metrics to drive operational ...
... services to underserved and unserved communities and remote communities around the world ... By leveraging advance satellite technology, we are working towards a future where everyone has ...
... services to underserved and unserved communities and remote communities around the world ... By leveraging advance satellite technology, we are working towards a future where everyone has ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key ... of IT solutions, including the acquisition and integration of software packages, shared and ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key ... of IT solutions, including the acquisition and integration of software packages, shared and ...
Senior IT Service Management Developer
Honolulu, HI · On-site
$110K - $145K/yr
... integrating with other applications and systems. This role will also create and plan future ... solutions by analyzing processes, identifying opportunities for improvement, and configuring the ...
Senior IT Service Management Developer
Honolulu, HI · On-site
$110K - $145K/yr
... integrating with other applications and systems. This role will also create and plan future ... solutions by analyzing processes, identifying opportunities for improvement, and configuring the ...
0000001270.IT MANAGER III.INFO TECH SERVICES
Dallas, TX · On-site
$9.5K - $11K/mo
Evaluates emerging technologies and proposes solutions that drive County-wide digital ... IT service issues. Enhances system efficiency by integrating IT automation and AI-driven analytics.
0000001270.IT MANAGER III.INFO TECH SERVICES
Dallas, TX · On-site
$9.5K - $11K/mo
Evaluates emerging technologies and proposes solutions that drive County-wide digital ... IT service issues. Enhances system efficiency by integrating IT automation and AI-driven analytics.
0000007808.IT MANAGER III.INFO TECH SERVICES
Dallas, TX · On-site
$9.8K - $12K/mo
Evaluates emerging technologies and proposes solutions that drive County-wide digital ... IT service issues. Enhances system efficiency by integrating IT automation and AI-driven analytics.
0000007808.IT MANAGER III.INFO TECH SERVICES
Dallas, TX · On-site
$9.8K - $12K/mo
Evaluates emerging technologies and proposes solutions that drive County-wide digital ... IT service issues. Enhances system efficiency by integrating IT automation and AI-driven analytics.
Sales Account Executive - Managed IT Services
High Point, NC · On-site
$150K - $175K/yr
... selling Managed IT Solutions into the SMB market? If so, we want to meet you. Integrated ... Managed IT Service Agreements (Primary Focus) * Business Continuity Solutions * Cybersecurity ...
Sales Account Executive - Managed IT Services
High Point, NC · On-site
$150K - $175K/yr
... selling Managed IT Solutions into the SMB market? If so, we want to meet you. Integrated ... Managed IT Service Agreements (Primary Focus) * Business Continuity Solutions * Cybersecurity ...
IT Service Portfolio SME
Chicago, IL · Remote
The ideal candidate will possess deep expertise in IT Service Management (ITSM), Service Portfolio ... operational impacts, integration points, suppliers, contracts, and portfolio relationships.
IT Service Portfolio SME
Chicago, IL · Remote
The ideal candidate will possess deep expertise in IT Service Management (ITSM), Service Portfolio ... operational impacts, integration points, suppliers, contracts, and portfolio relationships.
Lead the development of integrated system architectures across GIS, SCADA, AMI, and ETRM to ensure ... managing OT and IT systems in utility, energy, or infrastructure sectors. * Proven expertise in ...
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Lead the development of integrated system architectures across GIS, SCADA, AMI, and ETRM to ensure ... managing OT and IT systems in utility, energy, or infrastructure sectors. * Proven expertise in ...
IT Service Desk Manager
Clarksburg, MD · On-site
$140K - $170K/yr
About Forterra Forterra is a leading provider of autonomous systems for ground-based movement in ... Forterra is the go-to provider of ground autonomy solutions for the U.S. Department of Defense ...
IT Service Desk Manager
Clarksburg, MD · On-site
$140K - $170K/yr
About Forterra Forterra is a leading provider of autonomous systems for ground-based movement in ... Forterra is the go-to provider of ground autonomy solutions for the U.S. Department of Defense ...
... Manager to help mature and scale our Enterprise IT operations. Please do not send general Service Desk Managers. We're looking for someone with a proven track record of improving IT operations ...
... Manager to help mature and scale our Enterprise IT operations. Please do not send general Service Desk Managers. We're looking for someone with a proven track record of improving IT operations ...
IT Manager - Service Delivery - Information Technology (0826)
Flagstaff, AZ · On-site
$89K - $112K/yr
The IT Manager of Service Delivery serves as a champion for modern IT Service Management (ITSM ... Occasional after-hours work may be required for urgent incidents, planned maintenance, system ...
IT Manager - Service Delivery - Information Technology (0826)
Flagstaff, AZ · On-site
$89K - $112K/yr
The IT Manager of Service Delivery serves as a champion for modern IT Service Management (ITSM ... Occasional after-hours work may be required for urgent incidents, planned maintenance, system ...
Technology Solutions Sales Consultant
Atlanta, GA · On-site
$70K - $100K/yr
Access control systems * Low voltage services * Structured cabling * Audiovisual solutions * Managed IT services * Commercial technology installations * Strong communication, follow-up, and ...
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Technology Solutions Sales Consultant
Atlanta, GA · On-site
$70K - $100K/yr
Access control systems * Low voltage services * Structured cabling * Audiovisual solutions * Managed IT services * Commercial technology installations * Strong communication, follow-up, and ...
... with Integrated Product Support (IPS) services for the Apache Attack Helicopter (AAH) Project ... Lifecycle Management: * Identify, plan, and recommend continuous IT system solutions for facilities ...
... with Integrated Product Support (IPS) services for the Apache Attack Helicopter (AAH) Project ... Lifecycle Management: * Identify, plan, and recommend continuous IT system solutions for facilities ...
Integrated Systems Solutions Jobs Information
Job description
Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.
Position requires on-site support.
Responsibilities may include, but are not limited to:
· Manage day-to-day IT support operations and personnel across all tiers.
· Monitor SLA performance, queue health, ticket quality, and resolution timeliness.
· Drive continuous improvement initiatives for service delivery processes.
· Create and maintain service desk procedures, workflows, and knowledge documentation.
· Engage with stakeholders to ensure service stability and responsiveness.
· Provide leadership guidance, coaching, and performance oversight for support teams.
Required Skills
Required Experience
· BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.
· Strong knowledge of ITIL-based service management frameworks.
· Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.
· The ability to analyze metrics and operational data to identify improvement opportunities.
· ITSM platform system experience required (BMC or ServiceNow).
Salary: 120-130k
Qualifications:
· Must obtain an agency public trust suitability determination prior to start date.
· Excellent verbal and written communication and stakeholder-facing skills.
· Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.
· Ability to support high-priority and time-sensitive escalations.
· Must have a positive and patient customer service attitude.
· ITIL 4 and PMP or Scrum Master certifications are preferred but not required.
About AAC
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