Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... support, systems engineering, and infrastructure teams. · The ability to analyze metrics and ...
60 Advanced Systems Technology It Service Manager Jobs Hiring Near You
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... support, systems engineering, and infrastructure teams. · The ability to analyze metrics and ...
IT Service Mgr
Arlington, VA · On-site
Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most ... Manage all day-to-day system support functions, ensuring tickets are closed effectively and ...
IT Service Mgr
Arlington, VA · On-site
Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most ... Manage all day-to-day system support functions, ensuring tickets are closed effectively and ...
Information Technology (IT) Manager
Brookings, SD · On-site
$125K - $150K/yr
Management Wage Scale Designation: Management General Statement of Duties Provide strategic ... OT) systems and services. Responsible for the development, coordination, implementation, and ...
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Information Technology (IT) Manager
Brookings, SD · On-site
$125K - $150K/yr
Management Wage Scale Designation: Management General Statement of Duties Provide strategic ... OT) systems and services. Responsible for the development, coordination, implementation, and ...
Information Technology (IT) Manager
Brookings, SD · On-site
$125K - $150K/yr
Management Wage Scale Designation: Management General Statement of Duties Provide strategic ... OT) systems and services. Responsible for the development, coordination, implementation, and ...
Quick apply
Information Technology (IT) Manager
Brookings, SD · On-site
$125K - $150K/yr
Management Wage Scale Designation: Management General Statement of Duties Provide strategic ... OT) systems and services. Responsible for the development, coordination, implementation, and ...
IT Service Delivery Manager
Beaumont, TX · On-site
Position Summary The IT Manager for Service Delivery is responsible for delivering a seamless, high ... Ensure reliable operation of A/V systems, including video conferencing and hybrid meeting solutions.
IT Service Delivery Manager
Beaumont, TX · On-site
Position Summary The IT Manager for Service Delivery is responsible for delivering a seamless, high ... Ensure reliable operation of A/V systems, including video conferencing and hybrid meeting solutions.
Information Technology Manager
Manchester, CT · On-site
$67K - $102K/yr
Lead and manage the IT team to ensure efficient operation and delivery of IT services * Develop and ... Strong knowledge of IT systems, networks, security, and emerging technologies * Excellent ...
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Information Technology Manager
Manchester, CT · On-site
$67K - $102K/yr
Lead and manage the IT team to ensure efficient operation and delivery of IT services * Develop and ... Strong knowledge of IT systems, networks, security, and emerging technologies * Excellent ...
Reporting to the Vice President of Technology & Information Systems, this role provides strategic leadership for IT service delivery, workplace technology, asset lifecycle management, procurement ...
Reporting to the Vice President of Technology & Information Systems, this role provides strategic leadership for IT service delivery, workplace technology, asset lifecycle management, procurement ...
Director of IT Service Delivery
Hampton, VA · On-site
$90K - $100K/yr
... Information Systems, or a related field. * 3+ years of leadership experience in IT Service Delivery, End User Services, or Client Services. * Experience managing IT support teams and service ...
Director of IT Service Delivery
Hampton, VA · On-site
$90K - $100K/yr
... Information Systems, or a related field. * 3+ years of leadership experience in IT Service Delivery, End User Services, or Client Services. * Experience managing IT support teams and service ...
IT Service Technician
Romeo, MI · On-site
We specialize in delivering cutting-edge technology services to enhance efficiency, productivity ... Install, configure, and maintain IT systems and infrastructure. * Perform routine maintenance tasks ...
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IT Service Technician
Romeo, MI · On-site
We specialize in delivering cutting-edge technology services to enhance efficiency, productivity ... Install, configure, and maintain IT systems and infrastructure. * Perform routine maintenance tasks ...
Manager, IT Support Services
Miami, FL · On-site
ITIL Foundation or higher certification in IT service management. * Experience with electronic health record (EHR) systems and healthcare-specific software support. * Demonstrated ability to lead ...
Manager, IT Support Services
Miami, FL · On-site
ITIL Foundation or higher certification in IT service management. * Experience with electronic health record (EHR) systems and healthcare-specific software support. * Demonstrated ability to lead ...
Administer document and communication management IT systems. Monitor the documentation, development ... manufacturing, customer service, and human resources departments. 5 years of progressively ...
Administer document and communication management IT systems. Monitor the documentation, development ... manufacturing, customer service, and human resources departments. 5 years of progressively ...
Information Technology (IT) Manager (Houston, TX)
Houston, TX · On-site
$75K - $80K/yr
... Advanced knowledge of IT infrastructure, networks, databases and systems * Ability to delegate or ... service operations * Operating systems, including Windows, Linux, Mac OS X, * Networking ...
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Information Technology (IT) Manager (Houston, TX)
Houston, TX · On-site
$75K - $80K/yr
... Advanced knowledge of IT infrastructure, networks, databases and systems * Ability to delegate or ... service operations * Operating systems, including Windows, Linux, Mac OS X, * Networking ...
... ) Services Operations Manager, develop, enhance and support infrastructure and systems for ... The individual will have a proven track record of mentoring and training staff in advanced systems ...
... ) Services Operations Manager, develop, enhance and support infrastructure and systems for ... The individual will have a proven track record of mentoring and training staff in advanced systems ...
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Information Technology (IT) Manager
Lorain, OH · On-site
$65K - $77K/yr
Information Technology Manager Position Summary The Information Technology Manager is responsible ... systems, hardware lifecycle management, and end-user support while coordinating services provided ...
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Information Technology (IT) Manager
Lorain, OH · On-site
$65K - $77K/yr
Information Technology Manager Position Summary The Information Technology Manager is responsible ... systems, hardware lifecycle management, and end-user support while coordinating services provided ...
Eventide is seeking an experienced IT Systems Administrator to support and maintain the ... Manage Active Directory, Group Policy, DNS, DHCP, file services, print services, and certificate ...
Eventide is seeking an experienced IT Systems Administrator to support and maintain the ... Manage Active Directory, Group Policy, DNS, DHCP, file services, print services, and certificate ...
TITLE: IT Systems & Technology Specialist LOCATION: S an Jose , CA Job Summary: We are looking for ... Install, manage, and troubleshoot key fob access systems, alarm systems, and surveillance camera ...
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TITLE: IT Systems & Technology Specialist LOCATION: S an Jose , CA Job Summary: We are looking for ... Install, manage, and troubleshoot key fob access systems, alarm systems, and surveillance camera ...
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Advanced IT Technician: Elevate Your Expertise in Joliet, IL
Joliet, IL · On-site
$35K - $100K/yr
Our locally owned and rapidly growing Managed IT Services Provider (MSP) in Joliet, IL, is seeking ... Advanced System Administration: Administer and optimize Windows Server environments (2019/2022 ...
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Advanced IT Technician: Elevate Your Expertise in Joliet, IL
Joliet, IL · On-site
$35K - $100K/yr
Our locally owned and rapidly growing Managed IT Services Provider (MSP) in Joliet, IL, is seeking ... Advanced System Administration: Administer and optimize Windows Server environments (2019/2022 ...
IT Consultant
Leonardtown, MD · On-site
$60 - $70/hr
... IT systems. * Technology Disciplines - The structured management and governance of various IT ... Cloud Services - Focuses on the management and delivery of cloud-based IT resources and services ...
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IT Consultant
Leonardtown, MD · On-site
$60 - $70/hr
... IT systems. * Technology Disciplines - The structured management and governance of various IT ... Cloud Services - Focuses on the management and delivery of cloud-based IT resources and services ...
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Information Technology (IT) Manager
Mobile, AL · On-site
$90K - $115K/yr
This role owns the full range of day to day IT needs, from staff laptops and system security to our ... services industry experience is a plus. ● Hands on experience with Microsoft 365 administration ...
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Information Technology (IT) Manager
Mobile, AL · On-site
$90K - $115K/yr
This role owns the full range of day to day IT needs, from staff laptops and system security to our ... services industry experience is a plus. ● Hands on experience with Microsoft 365 administration ...
Corporate IT Manager
New York, NY · Hybrid
$130K - $160K/yr
... e management best practices. * Experience working in a high-growth, fast-paced startup or technology environment. * Bachelor's degree in Information Technology, Computer Science, Information Systems ...
Corporate IT Manager
New York, NY · Hybrid
$130K - $160K/yr
... e management best practices. * Experience working in a high-growth, fast-paced startup or technology environment. * Bachelor's degree in Information Technology, Computer Science, Information Systems ...
Advanced Systems Technology Jobs Information
What other companies are hiring for It Service Manager jobs?
Job description
Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.
Position requires on-site support.
Responsibilities may include, but are not limited to:
· Manage day-to-day IT support operations and personnel across all tiers.
· Monitor SLA performance, queue health, ticket quality, and resolution timeliness.
· Drive continuous improvement initiatives for service delivery processes.
· Create and maintain service desk procedures, workflows, and knowledge documentation.
· Engage with stakeholders to ensure service stability and responsiveness.
· Provide leadership guidance, coaching, and performance oversight for support teams.
Required Skills
Required Experience
· BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.
· Strong knowledge of ITIL-based service management frameworks.
· Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.
· The ability to analyze metrics and operational data to identify improvement opportunities.
· ITSM platform system experience required (BMC or ServiceNow).
Salary: 120-130k
Qualifications:
· Must obtain an agency public trust suitability determination prior to start date.
· Excellent verbal and written communication and stakeholder-facing skills.
· Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.
· Ability to support high-priority and time-sensitive escalations.
· Must have a positive and patient customer service attitude.
· ITIL 4 and PMP or Scrum Master certifications are preferred but not required.
About AAC
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