IT Service Manager
Washington, DC · On-site
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... support, systems engineering, and infrastructure teams. · The ability to analyze metrics and ...
60 Advanced Systems Technology It Service Manager Jobs Hiring Near You
IT Service Manager
Washington, DC · On-site
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... support, systems engineering, and infrastructure teams. · The ability to analyze metrics and ...
IT Service Mgr
Arlington, VA · On-site
Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most ... Manage all day-to-day system support functions, ensuring tickets are closed effectively and ...
IT Service Mgr
Arlington, VA · On-site
Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most ... Manage all day-to-day system support functions, ensuring tickets are closed effectively and ...
Position Summary The IT Manager for Service Delivery is responsible for delivering a seamless, high ... Ensure reliable operation of A/V systems, including video conferencing and hybrid meeting solutions.
Position Summary The IT Manager for Service Delivery is responsible for delivering a seamless, high ... Ensure reliable operation of A/V systems, including video conferencing and hybrid meeting solutions.
IT Service Management (HEAT)
Boston, MA · On-site
... years IT Service Management system experience, preferably with FrontRange/Heat Software Deep ... knowledge and experience with implementing ITIL Core processes in HEAT (ITSM) environment ...
IT Service Management (HEAT)
Boston, MA · On-site
... years IT Service Management system experience, preferably with FrontRange/Heat Software Deep ... knowledge and experience with implementing ITIL Core processes in HEAT (ITSM) environment ...
Information Technology Manager
$67K - $102K/yr
Lead and manage the IT team to ensure efficient operation and delivery of IT services * Develop and ... Strong knowledge of IT systems, networks, security, and emerging technologies * Excellent ...
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Information Technology Manager
$67K - $102K/yr
Lead and manage the IT team to ensure efficient operation and delivery of IT services * Develop and ... Strong knowledge of IT systems, networks, security, and emerging technologies * Excellent ...
Information Technology (IT) Manager (Houston, TX)
Houston, TX · On-site
$75K - $80K/yr
... Advanced knowledge of IT infrastructure, networks, databases and systems * Ability to delegate or ... service operations * Operating systems, including Windows, Linux, Mac OS X, * Networking ...
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Information Technology (IT) Manager (Houston, TX)
Houston, TX · On-site
$75K - $80K/yr
... Advanced knowledge of IT infrastructure, networks, databases and systems * Ability to delegate or ... service operations * Operating systems, including Windows, Linux, Mac OS X, * Networking ...
Information Technology (IT) Manager (Houston, TX)
Houston, TX · On-site
$75K - $80K/yr
... Advanced knowledge of IT infrastructure, networks, databases and systems * Ability to delegate or ... service operations * Operating systems, including Windows, Linux, Mac OS X, * Networking ...
Quick apply
Information Technology (IT) Manager (Houston, TX)
Houston, TX · On-site
$75K - $80K/yr
... Advanced knowledge of IT infrastructure, networks, databases and systems * Ability to delegate or ... service operations * Operating systems, including Windows, Linux, Mac OS X, * Networking ...
Eventide is seeking an experienced IT Systems Administrator to support and maintain the ... Manage Active Directory, Group Policy, DNS, DHCP, file services, print services, and certificate ...
Eventide is seeking an experienced IT Systems Administrator to support and maintain the ... Manage Active Directory, Group Policy, DNS, DHCP, file services, print services, and certificate ...
... Service (ETS) to create IT policies and procedures for RITA. In this role, you will also have the ... Work involves coordinating activities to develop IT systems for RITA UARC applications, supporting ...
... Service (ETS) to create IT policies and procedures for RITA. In this role, you will also have the ... Work involves coordinating activities to develop IT systems for RITA UARC applications, supporting ...
IT Service Management Administrator Come be a part of our mission and make a meaningful and ... ITSM, Ivanti Service Manager, or comparable enterprise ITSM platforms. Knowledge, skills, and ...
IT Service Management Administrator Come be a part of our mission and make a meaningful and ... ITSM, Ivanti Service Manager, or comparable enterprise ITSM platforms. Knowledge, skills, and ...
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Advanced IT Technician: Elevate Your Expertise in Joliet, IL
Joliet, IL · On-site
$35K - $100K/yr
Our locally owned and rapidly growing Managed IT Services Provider (MSP) in Joliet, IL, is seeking ... Advanced System Administration: Administer and optimize Windows Server environments (2019/2022 ...
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Advanced IT Technician: Elevate Your Expertise in Joliet, IL
Joliet, IL · On-site
$35K - $100K/yr
Our locally owned and rapidly growing Managed IT Services Provider (MSP) in Joliet, IL, is seeking ... Advanced System Administration: Administer and optimize Windows Server environments (2019/2022 ...
IT Manager
Fremont, CA · On-site
$160K - $200K/yr
... leading IT projects and system implementations. * Experience managing IT service delivery ... advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and ...
IT Manager
Fremont, CA · On-site
$160K - $200K/yr
... leading IT projects and system implementations. * Experience managing IT service delivery ... advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and ...
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Information Technology (IT) Manager
Mobile, AL · On-site
$90K - $115K/yr
This role owns the full range of day to day IT needs, from staff laptops and system security to our ... services industry experience is a plus. ● Hands on experience with Microsoft 365 administration ...
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Information Technology (IT) Manager
Mobile, AL · On-site
$90K - $115K/yr
This role owns the full range of day to day IT needs, from staff laptops and system security to our ... services industry experience is a plus. ● Hands on experience with Microsoft 365 administration ...
... services, networking, endpoint management, security tools, backups, and business-critical applications. The IT Systems Administrator also provides advanced technical support for escalated user issues ...
... services, networking, endpoint management, security tools, backups, and business-critical applications. The IT Systems Administrator also provides advanced technical support for escalated user issues ...
Information Technology Manager
Miami, FL · Hybrid
$90K - $111K/yr
Centella has over 50 years of reliable and trusted service in the advanced health care technology ... This role oversees the IT team, manages our computer systems and software, and makes sure employees ...
Information Technology Manager
Miami, FL · Hybrid
$90K - $111K/yr
Centella has over 50 years of reliable and trusted service in the advanced health care technology ... This role oversees the IT team, manages our computer systems and software, and makes sure employees ...
IT Manager
Sioux Falls, SD · On-site
$91K - $112K/yr
... service continuity. * Oversee the integration of different IT systems used by various businesses ... Advanced project management capabilities, including leading multi-business IT projects. * Strong ...
IT Manager
Sioux Falls, SD · On-site
$91K - $112K/yr
... service continuity. * Oversee the integration of different IT systems used by various businesses ... Advanced project management capabilities, including leading multi-business IT projects. * Strong ...
IT Service Delivery Manager
Manhattan, NY · On-site
$125K - $150K/yr
... Service title of Computer Systems Manager; or, those who are currently reachable on the civil ... The Office of the Comptroller's Bureau of Information Systems provides a full range of technology ...
IT Service Delivery Manager
Manhattan, NY · On-site
$125K - $150K/yr
... Service title of Computer Systems Manager; or, those who are currently reachable on the civil ... The Office of the Comptroller's Bureau of Information Systems provides a full range of technology ...
IT Manager
Sioux Falls, SD · On-site
$91K - $112K/yr
... service continuity. * Oversee the integration of different IT systems used by various businesses ... Advanced project management capabilities, including leading multi-business IT projects. * Strong ...
Quick apply
IT Manager
Sioux Falls, SD · On-site
$91K - $112K/yr
... service continuity. * Oversee the integration of different IT systems used by various businesses ... Advanced project management capabilities, including leading multi-business IT projects. * Strong ...
IT Project Manager-Operations (Team 2)
Elizabeth City, NC · On-site
$87K - $103K/yr
Position Summary Nationwide IT Services, NIS, is seeking an IT Project Manager for a potential opportunity who leads IT operations, infrastructure, service desk, database, systems administration ...
IT Project Manager-Operations (Team 2)
Elizabeth City, NC · On-site
$87K - $103K/yr
Position Summary Nationwide IT Services, NIS, is seeking an IT Project Manager for a potential opportunity who leads IT operations, infrastructure, service desk, database, systems administration ...
IT Service Desk Manager
Denton, TX · On-site
$51K/yr
Title: IT Service Desk Manager Employee Classification: IT Service Desk Manager Campus: University ... The UNT System includes the University of North Texas in Denton and Frisco, the University of North ...
IT Service Desk Manager
Denton, TX · On-site
$51K/yr
Title: IT Service Desk Manager Employee Classification: IT Service Desk Manager Campus: University ... The UNT System includes the University of North Texas in Denton and Frisco, the University of North ...
Advanced Systems Technology Jobs Information
What other companies are hiring for It Service Manager jobs?
Job description
Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.
Position requires on-site support.
Responsibilities may include, but are not limited to:
· Manage day-to-day IT support operations and personnel across all tiers.
· Monitor SLA performance, queue health, ticket quality, and resolution timeliness.
· Drive continuous improvement initiatives for service delivery processes.
· Create and maintain service desk procedures, workflows, and knowledge documentation.
· Engage with stakeholders to ensure service stability and responsiveness.
· Provide leadership guidance, coaching, and performance oversight for support teams.
Required Skills
Required Experience
· BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.
· Strong knowledge of ITIL-based service management frameworks.
· Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.
· The ability to analyze metrics and operational data to identify improvement opportunities.
· ITSM platform system experience required (BMC or ServiceNow).
Salary: 120-130k
Qualifications:
· Must obtain an agency public trust suitability determination prior to start date.
· Excellent verbal and written communication and stakeholder-facing skills.
· Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.
· Ability to support high-priority and time-sensitive escalations.
· Must have a positive and patient customer service attitude.
· ITIL 4 and PMP or Scrum Master certifications are preferred but not required.
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