Advanced Systems Technology
Advanced Systems Technology

60 Advanced Systems Technology It Service Manager Jobs Hiring Near You

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... support, systems engineering, and infrastructure teams. · The ability to analyze metrics and ...

Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most ... Manage all day-to-day system support functions, ensuring tickets are closed effectively and ...

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Our locally owned and rapidly growing Managed IT Services Provider (MSP) in Joliet, IL, is seeking ... Advanced System Administration: Administer and optimize Windows Server environments (2019/2022 ...

IT Manager

Fremont, CA · On-site

$160K - $200K/yr

... leading IT projects and system implementations. * Experience managing IT service delivery ... advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and ...

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This role owns the full range of day to day IT needs, from staff laptops and system security to our ... services industry experience is a plus. ● Hands on experience with Microsoft 365 administration ...

Information Technology Manager

Miami, FL · Hybrid

$90K - $111K/yr

Centella has over 50 years of reliable and trusted service in the advanced health care technology ... This role oversees the IT team, manages our computer systems and software, and makes sure employees ...

IT Manager

Sioux Falls, SD · On-site

$91K - $112K/yr

... service continuity. * Oversee the integration of different IT systems used by various businesses ... Advanced project management capabilities, including leading multi-business IT projects. * Strong ...

IT Service Delivery Manager

Manhattan, NY · On-site

$125K - $150K/yr

... Service title of Computer Systems Manager; or, those who are currently reachable on the civil ... The Office of the Comptroller's Bureau of Information Systems provides a full range of technology ...

IT Manager

Sioux Falls, SD · On-site

$91K - $112K/yr

... service continuity. * Oversee the integration of different IT systems used by various businesses ... Advanced project management capabilities, including leading multi-business IT projects. * Strong ...

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Advanced Systems Technology Jobs Information

What other companies are hiring for It Service Manager jobs?

IT Service Manager

AAC Inc

Washington, DC • On-site

Full-time

Re-posted 4 days ago


Job description

Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.

Position requires on-site support.

Responsibilities may include, but are not limited to:

·      Manage day-to-day IT support operations and personnel across all tiers.

·      Monitor SLA performance, queue health, ticket quality, and resolution timeliness.

·      Drive continuous improvement initiatives for service delivery processes.

·      Create and maintain service desk procedures, workflows, and knowledge documentation.

·      Engage with stakeholders to ensure service stability and responsiveness.

·      Provide leadership guidance, coaching, and performance oversight for support teams.


Required Skills
Required Experience

·      BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.

·      Strong knowledge of ITIL-based service management frameworks.

·      Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.

·      The ability to analyze metrics and operational data to identify improvement opportunities.

·      ITSM platform system experience required (BMC or ServiceNow).

Salary: 120-130k

Qualifications:

·      Must obtain an agency public trust suitability determination prior to start date.

·      Excellent verbal and written communication and stakeholder-facing skills.

·      Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.

·      Ability to support high-priority and time-sensitive escalations.

·      Must have a positive and patient customer service attitude.

·      ITIL 4 and PMP or Scrum Master certifications are preferred but not required.