IT Service Manager
Washington, DC · On-site
IT Service Manager Softtek Government Solutions is seeking a highly motivated and experienced IT Service Manager to join our team. You will be responsible for planning, overseeing, monitoring ...
New
60 Oddball It Service Manager Jobs Hiring Near You
IT Service Manager
Washington, DC · On-site
IT Service Manager Softtek Government Solutions is seeking a highly motivated and experienced IT Service Manager to join our team. You will be responsible for planning, overseeing, monitoring ...
New
IT Service Manager
Washington, DC · On-site
Required Skills Required Experience · BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. · Strong knowledge of ITIL ...
IT Service Manager
Washington, DC · On-site
Required Skills Required Experience · BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. · Strong knowledge of ITIL ...
We are currently hiring for an IT Services Manager out of our Ottawa office. We are looking for a strategic, people‑focused leader to head the IT Service Desk and End‑User Services functions. As ...
Quick apply
We are currently hiring for an IT Services Manager out of our Ottawa office. We are looking for a strategic, people‑focused leader to head the IT Service Desk and End‑User Services functions. As ...
Job Overview The IT Service Success Manager (IT-SSM) is the primary partner-facing resource responsible for delivering a seamless and high-value IT experience to affiliates, subsidiaries, and ...
Job Overview The IT Service Success Manager (IT-SSM) is the primary partner-facing resource responsible for delivering a seamless and high-value IT experience to affiliates, subsidiaries, and ...
IT Service Coordinator
Fairport, NY · On-site
$60K - $80K/yr
IT Service Manager Role: Full-time IT Service Manager Location: Fairport, NY Pay: $60,000 - $80,000 per year Schedule: 8:00 AM - 5:00 PM, Monday through Friday, with in-office, and hybrid Your Day-To ...
IT Service Coordinator
Fairport, NY · On-site
$60K - $80K/yr
IT Service Manager Role: Full-time IT Service Manager Location: Fairport, NY Pay: $60,000 - $80,000 per year Schedule: 8:00 AM - 5:00 PM, Monday through Friday, with in-office, and hybrid Your Day-To ...
IT Service Management Manager
New York, NY · On-site
$118K - $138K/yr
... Manager establishes, promotes, maintains, and optimizes IT service management processes/controls (i.e. Incident/Request, Problem, Change, Knowledge, configuration management, continuous service ...
IT Service Management Manager
New York, NY · On-site
$118K - $138K/yr
... Manager establishes, promotes, maintains, and optimizes IT service management processes/controls (i.e. Incident/Request, Problem, Change, Knowledge, configuration management, continuous service ...
IT Service Technician
Romeo, MI · On-site
We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem ...
Quick apply
IT Service Technician
Romeo, MI · On-site
We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem ...
Director of IT Service Delivery
Hampton, VA · On-site
$110 - $170/hr
This role oversees help desk services, desktop support, technology asset management, software licensing, print services, and IT governance initiatives while ensuring an exceptional technology ...
Director of IT Service Delivery
Hampton, VA · On-site
$110 - $170/hr
This role oversees help desk services, desktop support, technology asset management, software licensing, print services, and IT governance initiatives while ensuring an exceptional technology ...
IT Service Technician
Romeo, MI · On-site
We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem ...
Quick apply
IT Service Technician
Romeo, MI · On-site
We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem ...
... Manager to help mature and scale our Enterprise IT operations. Please do not send general Service Desk Managers. We're looking for someone with a proven track record of improving IT operations ...
... Manager to help mature and scale our Enterprise IT operations. Please do not send general Service Desk Managers. We're looking for someone with a proven track record of improving IT operations ...
Job Summary The IT Service Management Administrator drives the administration, governance ... Manager, or comparable enterprise ITSM platforms. Knowledge, Skills, and Abilities * Strong ...
Job Summary The IT Service Management Administrator drives the administration, governance ... Manager, or comparable enterprise ITSM platforms. Knowledge, Skills, and Abilities * Strong ...
IT Service Delivery Lead
Burnaby, BC · On-site
Management (M1) Reports To: Director, Information Technology Who are we? Svante is a rapidly ... Purpose of the Role As theIT Service Delivery Lead, you will lead the delivery, reliability, and ...
IT Service Delivery Lead
Burnaby, BC · On-site
Management (M1) Reports To: Director, Information Technology Who are we? Svante is a rapidly ... Purpose of the Role As theIT Service Delivery Lead, you will lead the delivery, reliability, and ...
IT Manager - Service Delivery - Information Technology (0826)
Flagstaff, AZ · On-site
$89K - $112K/yr
The IT Manager of Service Delivery serves as a champion for modern IT Service Management (ITSM), customer experience, and operational excellence. The position establishes and matures ITIL-aligned ...
IT Manager - Service Delivery - Information Technology (0826)
Flagstaff, AZ · On-site
$89K - $112K/yr
The IT Manager of Service Delivery serves as a champion for modern IT Service Management (ITSM), customer experience, and operational excellence. The position establishes and matures ITIL-aligned ...
The IT Manager of Service Delivery serves as a champion for modern IT Service Management (ITSM), customer experience, and operational excellence. The position establishes and matures ITIL-aligned ...
The IT Manager of Service Delivery serves as a champion for modern IT Service Management (ITSM), customer experience, and operational excellence. The position establishes and matures ITIL-aligned ...
IT Service Portfolio SME
Chicago, IL · Remote
The ideal candidate will possess deep expertise in IT Service Management (ITSM), Service Portfolio Management (SPM), ITIL best practices, and ServiceNow. Key Responsibilities * Lead end-to-end ...
IT Service Portfolio SME
Chicago, IL · Remote
The ideal candidate will possess deep expertise in IT Service Management (ITSM), Service Portfolio Management (SPM), ITIL best practices, and ServiceNow. Key Responsibilities * Lead end-to-end ...
They are seeking an IT Service Management Coordinator to provide technical support and ensure IT services meet business needs. Responsibilities : • Identify and document system and/or tool ...
They are seeking an IT Service Management Coordinator to provide technical support and ensure IT services meet business needs. Responsibilities : • Identify and document system and/or tool ...
IT Service Coordinator
Fairport, NY · Hybrid
$60K - $80K/yr
ABOUT THIS IT SERVICE MANAGER ROLE Role: Full-time IT Service Manager Location: Fairport, NY Pay: $60,000 - $80,000 per year Schedule: 8:00 AM - 5:00 PM, Monday through Friday, with in-office, and ...
IT Service Coordinator
Fairport, NY · Hybrid
$60K - $80K/yr
ABOUT THIS IT SERVICE MANAGER ROLE Role: Full-time IT Service Manager Location: Fairport, NY Pay: $60,000 - $80,000 per year Schedule: 8:00 AM - 5:00 PM, Monday through Friday, with in-office, and ...
IT Service Desk Manager
$100K - $150K/yr
IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global Information Technology team responsible for leading day-to-day service desk operations and developing a ...
IT Service Desk Manager
$100K - $150K/yr
IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global Information Technology team responsible for leading day-to-day service desk operations and developing a ...
IT Service Delivery Manager
Houston, TX · On-site
Nexus Health Systems is seeking an IT Service Delivery Manager responsible for the operational delivery of IT support services across all facilities. This role involves supervising LAN Administrators ...
IT Service Delivery Manager
Houston, TX · On-site
Nexus Health Systems is seeking an IT Service Delivery Manager responsible for the operational delivery of IT support services across all facilities. This role involves supervising LAN Administrators ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and ...
Oddball Jobs Information
What other companies are hiring for It Service Manager jobs?
Other
PTO
This job post has expired today. Applications are no longer accepted.
Job description
IT Service Manager
Softtek Government Solutions is seeking a highly motivated and experienced IT Service Manager to join our team. You will be responsible for planning, overseeing, monitoring, reporting, and improving IT services that support large government programs. In this role, you will work closely with ITSM consultants, service agents, program stakeholders, business analysts, and developers to execute your mission.
Responsibilities:- Oversee the delivery of IT services to ensure they meet business needs and performance targets.
- Manage the IT service management team, providing leadership, guidance, and support.
- Develop and implement IT service management policies, processes, and procedures based on best practices such as ITIL.
- Monitor and report on IT service performance, ensuring compliance with SLAs and other metrics.
- Collaborate with stakeholders to understand their requirements and ensure alignment with IT service delivery.
- Conduct regular service reviews with key stakeholders to discuss performance, issues, and improvements.
- Manage the incident, problem, change, and configuration management processes.
- Drive continuous improvement initiatives to enhance IT service delivery and customer satisfaction.
- Ensure effective communication and coordination between IT service management and other IT and business functions.
- Stay current with industry trends and advancements in IT service management.
- Bachelor's degree in information technology, cybersecurity, business or a related field.
- 10+ years of direct related experience.
- US Citizenship or Permanent Residence/Green Card allowed (must live in the USA)
- Proven experience as an IT Service Manager or similar role.
- In-depth knowledge of IT service management frameworks and best practices, including ITIL.
- Strong understanding of IT operations and service management processes.
- Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms.
- Excellent problem-solving skills and the ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- ITIL certification (e.g., ITIL Foundation, ITIL Practitioner) is highly desirable.
- Experience with ISO 20000-1, COBIT, and other IT governance frameworks.
- Familiarity with risk management and compliance standards.
- Previous experience working for U.S. Social Security Administration (SSA) programs
About Softtek Government Solutions:
Softtek Government Solutions is a professional services firm focused on addressing our nation's most complex threats and challenges. As a small business we're committed to supporting our clients' missions with services delivered by our diverse and experienced staff. With expertise in cybersecurity, emergency preparedness, and public health, our experience base spans federal, state, and local governments, as well as private sector entities.
Softtek Government Solutions encourages collaborative communication and ongoing learning. Some of our benefits include:
- Extensive training programs
- Gym membership reimbursement
- Education reimbursement
- Technology benefits
- Commuter benefits
- Generous paid time off and much more!
Softtek Government Solutions is an Equal Opportunity Employer (EOE)
About Aveshka
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Vienna, VA, US
Year founded
2010