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Contractual It Support Level 1 Jobs (NOW HIRING)

edgefi

IT Support Specialist

Vancouver, WA · On-site

$50K - $60K/yr

Position Overview The Tier 1 IT Support Specialist is an entry-to-junior-level role focused on frontline technical support and customer service. This position is ideal for someone who enjoys helping ...

Addison Group

IT Support Specialist

Oklahoma City, OK · On-site

$50K - $65K/yr

Travel between hospital and clinic locations as required Requirements * 1-3 years of IT support, field support, or desktop support experience * Strong knowledge of Windows OS and Microsoft Office

Netpace Inc

IT Support Engineer

San Francisco, CA · On-site

Required : • 1-2 years of corporate IT experience. • Deep understanding of computer ... support them. • Security and Compliance focused mindset. Company : Netpace is a Data-Driven ...

EmergeOrtho

IT Support Specialist

Greensboro, NC · On-site

The specialist promotes efficient utilization of resources while maintaining a high level of ... Minimum of one year of experience in providing IT Service Desk or Help Desk support * Skill in ...

SPS North America

IT Support

Chicago, IL · On-site

$18 - $19/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard ... Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the ...

MetroSys

IT Support Specialist

Lisle, IL · On-site

$25 - $40/hr

Position Overview MetroSys is seeking a customer-focused IT Support Specialist to provide onsite ... Support Microsoft Dynamics 365 users by providing Tier 1 assistance and coordinating escalations ...

New Cibo Vita LLC

IT Support Specialist

Totowa, NJ · On-site

The IT Support Technician works closely with the Senior IT Technician to resolve more complex issues and support IT projects. Position Summary End User Support * Serve as the first point of contact ...

Herring Bank

IT Support II

Amarillo, TX · On-site

$18.75 - $25.75/hr

Candidates without a current certification should be willing and able to obtain one within six ... IT Support II position.

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Contractual It Support Level 1 information

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How much do contractual it support level 1 jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for contractual it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is a contractual IT support level 1?

Contractual IT Support Level 1 roles are entry-level positions in information technology focused on providing basic technical assistance to users, typically for a set duration or project. These professionals handle tasks like troubleshooting hardware and software issues, resetting passwords, and providing general support for computer systems and networks. The 'contractual' aspect means the position is temporary, based on a contract rather than a permanent role. Level 1 support is usually the first point of contact for IT issues, escalating more complex problems to higher-level support teams. This role is essential for maintaining smooth daily operations in organizations.

What does a contractual IT support level 1 do?

As a Contractual IT Support Level 1 professional, your daily tasks generally include responding to user support tickets, troubleshooting basic hardware and software issues, and escalating more complex problems to higher-level IT staff. You'll frequently interact with end-users via email, phone, or in-person, ensuring their technical problems are resolved promptly. Additionally, you may assist with routine maintenance tasks such as software updates, password resets, and setting up new user accounts. Being organized and able to prioritize multiple requests are important skills for success in this role.

What are the key skills and qualifications needed to thrive as a contractual IT support level 1?

To thrive as a Contractual IT Support Level 1, you need a foundational knowledge of computer hardware, operating systems, basic networking, and customer support, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong communication skills, patience, and a customer-focused attitude set outstanding candidates apart in this role. These skills ensure efficient troubleshooting, clear user guidance, and reliable technical support, all of which help maintain smooth business operations.

What is the difference between Contractual IT Support Level 1 vs Contractual Help Desk Technician?

AspectContractual IT Support Level 1Contractual Help Desk Technician
CertificationsCompTIA A+ or similarCompTIA A+ or similar
Work EnvironmentOn-site or remote technical supportHelp desk or call center support
Industry UsageIT service providers, corporate ITCustomer service, IT support
Job FocusBasic troubleshooting, hardware/software setupUser assistance, ticket management

Both roles involve technical support and require similar certifications, but Contractual IT Support Level 1 typically focuses on direct technical troubleshooting, while Help Desk Technicians often emphasize user communication and ticket resolution. The roles overlap in skills but differ slightly in daily tasks and work environment.

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Contractual It Support Level 1 jobs near you
Infographic showing various Contractual It Support Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Engineer, Level 2

Zimmerman Advertising

Fort Lauderdale, FL • On-site

Full-time

Posted 27 days ago

Job description


Zimmerman is seeking an experienced IT Support Engineer with a proven track record of delivering exceptional end-user support and enterprise-class IT services. The ideal candidate will have experience working within high-performance organizations where technology reliability, responsiveness, and customer service are critical to business success. This role requires a professional who can effectively support demanding users, mission-critical operations, and a fast-paced business environment while maintaining the highest standards of service excellence.
As a member of the IT Support team, you will be responsible for the full lifecycle management of end-user technology services, including onboarding, provisioning, installation, configuration, upgrades, troubleshooting, repair, replacement, asset recovery, and security compliance. You will support a broad range of hardware and software solutions while ensuring users have the tools and resources necessary to remain productive and successful.
In addition to operational support responsibilities, this role contributes to the design, implementation, and continuous improvement of end-user computing environments, including workstation infrastructure, endpoint management, printing services, collaboration technologies, and conference room systems. The successful candidate will work closely with infrastructure, security, and business teams to enhance the overall user experience and drive operational efficiency.
The ideal candidate possesses strong technical expertise across a wide range of IT disciplines, combined with outstanding customer service, communication, and organizational skills. They are a proactive problem solver who thrives in a dynamic and challenging environment, demonstrates sound judgment, and takes ownership of issues through resolution. Success in this role requires initiative, adaptability, leadership potential, and a commitment to delivering a world-class technology experience for Zimmerman employees.
Key Responsibilities
  • Provide comprehensive Tier 1 and Tier 2 technical support to Zimmerman employees, ensuring timely resolution of incidents and service requests in alignment with service level expectations.
  • Manage on-site IT inventory and oversee the full lifecycle of IT assets, including tracking, maintenance, deployment, and secure decommissioning.
  • Procure, configure, and deploy end-user computing devices, including desktops, laptops, peripherals, and mobile cellular devices.
  • Diagnose and resolve software and hardware issues both onsite and remotely, ensuring minimal disruption to business operations.
  • Configure, support, and troubleshoot a range of printing environments, including desktop printers, label printers, and enterprise multifunction devices.
  • Provide foundational network support and troubleshooting, including device connectivity, wireless access, and VLAN-level configuration support in coordination with infrastructure teams.
  • Collaborate with IT engineering and cross-functional teams to design and implement new workflows, processes, and technical solutions for complex or recurring issues.
  • Develop and maintain clear, concise technical documentation, translating complex technical concepts into user-friendly guidance for non-technical audiences.

Preferred Skills and Experience
  • Demonstrated experience supporting macOS, iOS, and Linux-based environments within an enterprise setting.
  • Relevant technical certifications such as CompTIA A+, Network+, Microsoft Certified Systems Engineer (MCSE), or equivalent credentials.
  • Working knowledge of audio-visual systems and conference room technologies, including setup, troubleshooting, and end-user support.
  • Experience supporting mission-critical and sensitive systems, with the ability to respond with appropriate urgency and maintain operational continuity.
  • Proven ability to work independently, prioritize tasks effectively, and maintain composure in a high-interruption, fast-paced environment.
  • Strong written, verbal, and telephone communication skills, with the ability to interact professionally across all levels of the organization due to the high-visibility nature of the role.

Qualifications & Requirements
  • High school diploma or equivalency certificate.
  • 2-3 years of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
  • Experience supporting Microsoft technologies.

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