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Contractual It Support Level 1 Jobs (NOW HIRING)

NEPC, LLC

IT Support Specialist

Boston, MA · On-site

Level: 1-4 years of experience Location: Boston, MA (Hybrid) Job Summary: The IT Support Specialist plays a key role in ensuring NEPC's employees across all offices enjoy a high-quality computing ...

Zellerfeld Shoe Company Inc.

First-Level IT Support

Austin, CO · On-site

$20.25 - $27.75/hr

Responsibilities : • Be the first point of contact for IT support, triage, resolve, and escalate ... level Linux server support for our 3D printer fleet. • Maintain hardware inventory and asset ...

Insight Recruitment

IT Support Manager

Omaha, NE

Manage vendor relationships, support contracts and service level expectations. * Lead support ... Develop and maintain IT support policies, procedures and documentation. * Help create a culture ...

MKS2 Technologies

IT Support Lead

Fort Liberty, NC · On-site

$150K - $157K/yr

... IT Support Services to improve the security and well-being of our clients. Our commitment to ... We have employees nationwide and for the past three consecutive years were named one of the fastest ...

simons foundation

Manager, IT Support

New York, NY

$99K - $125K/yr

POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations ... Implement strategies to meet or exceed performance targets and service level agreements (SLAs)

JST

IT Support Specialist

Albuquerque, NM · On-site

You will support the Government with the integration, at the theater strategic level, of C4, cyber, and cyberspace operations into JNWC's strategic and operational objectives. IT Support Specialist ...

Lympha Press

IT Support Specialist

Chadds Ford, PA · On-site

IT SUPPORT SPECIALIST - Chadds Ford, PA Full-Time On-Site POSITION HIGHLIGHTS • Competitive ... high level of service • Configure, deploy, and manage mobile devices (iPhone, iPad, and Android ...

UMI Stone/Opustone

IT Support Technician

Naples, FL

$20 - $27.50/hr

Provide Tier 1 and Tier 2 support for hardware, software, Microsoft 365 applications, network ... service level expectations. * Escalate complex technical issues to senior IT staff or external ...

Spartech Solutions LLC

Be Seen First

Level 1-2 Network Technician

Dover, NJ · On-site

$21 - $30/hr

Level 1 Technician -Level 1 As a Level 1-IT Technician's role is to ensure system operation and ... The objective of the IT Technician will be to respond to support requests in a timely manner, be ...

mcw

Manage vendor relationships and service level agreements (SLAs) for support-related services. * Lead a team of Integration Technicians responsible for installing IT systems in new store builds and ...

Mondo

IT Support Technician

Waterville, ME · On-site

$21.50 - $29.50/hr

Job Title: IT Support Technician Location: Waterville, ME (Fully Onsite) Duration: Full-Time Rate ... Responsibilities: * Provide Tier 1-1.5 technical support for faculty and staff members.

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Contractual It Support Level 1 information

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How much do contractual it support level 1 jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for contractual it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What does a contractual IT support level 1 do?

As a Contractual IT Support Level 1 professional, your daily tasks generally include responding to user support tickets, troubleshooting basic hardware and software issues, and escalating more complex problems to higher-level IT staff. You'll frequently interact with end-users via email, phone, or in-person, ensuring their technical problems are resolved promptly. Additionally, you may assist with routine maintenance tasks such as software updates, password resets, and setting up new user accounts. Being organized and able to prioritize multiple requests are important skills for success in this role.

What is a contractual IT support level 1?

Contractual IT Support Level 1 roles are entry-level positions in information technology focused on providing basic technical assistance to users, typically for a set duration or project. These professionals handle tasks like troubleshooting hardware and software issues, resetting passwords, and providing general support for computer systems and networks. The 'contractual' aspect means the position is temporary, based on a contract rather than a permanent role. Level 1 support is usually the first point of contact for IT issues, escalating more complex problems to higher-level support teams. This role is essential for maintaining smooth daily operations in organizations.

What is the difference between Contractual IT Support Level 1 vs Contractual Help Desk Technician?

AspectContractual IT Support Level 1Contractual Help Desk Technician
CertificationsCompTIA A+ or similarCompTIA A+ or similar
Work EnvironmentOn-site or remote technical supportHelp desk or call center support
Industry UsageIT service providers, corporate ITCustomer service, IT support
Job FocusBasic troubleshooting, hardware/software setupUser assistance, ticket management

Both roles involve technical support and require similar certifications, but Contractual IT Support Level 1 typically focuses on direct technical troubleshooting, while Help Desk Technicians often emphasize user communication and ticket resolution. The roles overlap in skills but differ slightly in daily tasks and work environment.

What are the key skills and qualifications needed to thrive as a contractual IT support level 1?

To thrive as a Contractual IT Support Level 1, you need a foundational knowledge of computer hardware, operating systems, basic networking, and customer support, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong communication skills, patience, and a customer-focused attitude set outstanding candidates apart in this role. These skills ensure efficient troubleshooting, clear user guidance, and reliable technical support, all of which help maintain smooth business operations.
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Contractual It Support Level 1 jobs near you
Infographic showing various Contractual It Support Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Specialist

NEPC, LLC

Boston, MA • On-site

Full-time

Posted 25 days ago

Job description

Level: 1-4 years of experience
Location: Boston, MA (Hybrid)
Job Summary:
The IT Support Specialist plays a key role in ensuring NEPC's employees across all offices enjoy a high-quality computing experience. By delivering and supporting new technology, the specialist addresses complex end user requests and helps maintain reliable operations. This position is responsible for providing employees with devices and collaboration tools that are secure, dependable, and perform optimally.
Operating in an environment centered around Microsoft technologies, the IT Support Specialist is expected to be both a hands-on problem solver and a proactive contributor to the continual improvement of end-user technology experiences. The role requires active engagement with troubleshooting and implementing solutions, as well as seeking opportunities to enhance the daily workflow for users.
All members of the IT Group are characterized by a hands-on approach, strong teamwork, and a focus on achieving results. Collaboration within the team is essential to delivering effective IT support and maintaining high standards of service.
Key Responsibilities:
End-User Support
  • Provide advanced technical support for Windows 11, Microsoft 365, and associated productivity tools (e.g., Adobe Acrobat, Microsoft Teams).
  • Diagnose and resolve complex hardware, software, and connectivity issues with minimal disruption to business operations.
  • Ensure all support interactions result in a positive, high-quality user experience.
  • Familiarity with basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting).
  • Demonstrated ability to troubleshoot and resolve common hardware/peripheral issues (e.g., printers, docking stations, keyboards, monitors).

Conference Room and Collaboration Systems
  • Maintain, troubleshoot, and optimize complex conference room systems, including Microsoft Teams Rooms, A/V hardware, and integrated peripherals.
  • Partner with Facilities and third-party vendors to support reliable video conferencing experiences for local and remote participants.
  • Develop and maintain documentation for conference room standards and configurations.

Collaboration and Coordination
  • Managing a ticket queue and communicating effectively to end users, Technology Operations team members, and third-party vendors when necessary
  • Work closely with Infrastructure and Security teams to ensure endpoint compliance with corporate standards, security policies, and Zero Trust principles.
  • Coordinate with third-party vendors to support hardware maintenance, escalations, and on-site installations.
  • Participate in cross-team projects involving endpoint management, software deployments, and user experience initiatives.
  • Flexibility for occasional after-hours or on-call support coverage

System Management and Administration
  • Support device lifecycle management, including imaging, deployment, patching, hardware refresh processes, and inventory management.
  • Identify and implement improvements to reduce recurring incidents and improve service efficiency.
  • Proficiency with remote support tools such as Splashtop and EndPoint Central.

Continuous Improvement
  • Contribute to the creation and refinement of knowledge base articles, self-service resources, and end-user training materials.
  • Provide input on technology standards, device configurations, and user experience initiatives.
  • Assist with testing and rollout of new tools or configurations to ensure smooth adoption across the firm.
  • Ability to learn, support, and implement new and emerging technologies.

Job Qualifications:
Required
  • 1-4 years of experience in desktop or end-user support within a Microsoft-focused environment.
  • Strong knowledge of Windows 11, Microsoft 365, Teams, SharePoint, and OneDrive.
  • Experience supporting and maintaining Microsoft Teams Rooms and modern A/V systems.
  • Solid understanding of endpoint management and imaging tools such as Intune, SCCM, Endpoint Central, Smart Deploy, or equivalent.
  • Demonstrate a relentless commitment to service excellence by providing a white-glove experience, proactively supporting colleagues and clients, and taking ownership of issues through to resolution.
  • Proven ability to communicate effectively and empathetically with users of varying technical skill levels remotely and in-person.
  • Strong organizational and problem-solving skills with a customer-first mindset.
  • Experience using ITSM/ticketing systems to manage, document, and track support requests.
  • Familiarity with mobile device setup and management (iOS/Android) including email, MFA, and Google Play/App Store

Preferred
  • Experience working in a professional services or financial services environment.
  • Familiarity with Zero Trust or secure device management frameworks.
  • ITIL Foundation certification or equivalent understanding of ITSM principles.
  • Experience working within Jira, Confluence, and Zscaler
  • Experience collaborating with managed service providers and hardware vendors.

What Success Looks Like:
  • End users consistently report a high level of satisfaction with their computing experience.
  • Conference room systems operate seamlessly, supporting a professional, reliable hybrid meeting experience.
  • Cross-functional collaboration with Infrastructure, Security, and vendors results in proactive resolution of issues and continuous improvement in the end-user environment.
  • Support tickets are updated regularly with applicable comments and statuses.

Physical Requirements:
While performing the duties of this job, the employee is regularly required to sit, stand, and use hands to handle or operate standard office equipment. The employee may occasionally be required to lift and/or move items up to 25 pounds.
Reasonable accommodations may be made to enable individuals to perform the essential functions if needed.
Compensation:
The base salary for this role is $62,000 - $81,000 per year with an additional annual performance bonus. Individual compensation is based on a variety of factors, including experience, education, certifications, location, responsibilities of the role, internal equity and alignment with market data.
Company Background:
NEPC, LLC is a full-service investment consulting firm based in Boston, Massachusetts. We were founded in 1986 and now have approximately 375 employees and over 400 clients. We help governments, institutions, families, and individuals preserve and grow their capital across different asset classes and market cycles. We provide a variety of consulting services such as asset allocation, performance measurement, policy formulation, investment manager research, and discretionary portfolio management. Our clients include defined benefit, defined contribution, endowments, foundations, trusts, public, corporate, Taft-Hartley, health & welfare, high net worth, insurance, and private plans.
Culture is important to us here at NEPC - our values include putting clients first, doing the right thing, bringing your whole self to work, building trust, embracing change, and having a "we before me" approach in our work. Advancing diversity and inclusion within our firm and industry is also a core initiative at NEPC. We are a strong advocate of promotion from within, so excellent potential exists for professional growth. We're a fun (but demanding) company with excellent working conditions, a very supportive, team-oriented environment, and a full benefits program to support your life and well-being. We offer a competitive salary and bonuses (when applicable).
NEPC is an Affirmative Action/Equal Opportunity Employer (July 2026)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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