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Remote It Technical Support Jobs (NOW HIRING)

NICE

IT Technical Support

Sandy, UT · On-site +1

$20.50 - $28/hr

We are seeking a skilled and customer-focused IT Support Specialist with 4+ years of experience supporting enterprise LAN/WAN/VPN/Wireless infrastructure in both office-based and remote environments.

Leidos

IT Technical Support Specialist

$59K - $106K/yr

Provide timely remote User support to resolve technical problems, including diagnosing hardware and ... Bachelor's degree in IT, Computer Science, or related field and 2+ years of systems administration ...

Carports Anywhere

IT Specialist

Starke, FL · On-site +1

This position requires availability for a few hours a week, as needed, to address technical issues and ensure the smooth operation of our IT systems. Responsibilities * Provide remote IT support for ...

TEEMA

IT Help Desk

Orlando, FL · Remote

Remote IT Help Desk / Service Desk Specialists -- Federal Support Our client is hiring IT Help Desk ... We are seeking customer-focused IT professionals with experience providing technical support in ...

Directv

IT Technical Portfolio Manager

El Segundo, CA · Remote

... that support company goals and objectives. The position is accountable for overseeing the ... This is a remote position that can be located anywhere in the contiguous United States. #LI-Remote ...

TEEMA

IT Technical Recruiter

Phoenix, AZ · Remote

$90K - $95K/yr

We also know that this can only be accomplished by supporting our employee growth and development ... Hybrid work arrangement based in Phoenix, AZ -- enjoy a flexible mix of remote and on-site work

VGroup Inc

IT Technical Writer

Richmond, VA · Remote

ASAP Location: Richmond, VA 23219 (Remote) Position Type: Contract Interview Type: Webcam ... technical audiences in support of an Agile development team, to include but not limited to user ...

Quanta Services

IT Support Analyst

Birmingham, AL · Remote

Provide technical support at remote project sites and field offices as needed. * Travel to job sites, field offices, and customer locations when required. * 0-2 years of experience in IT support, ...

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Remote It Technical Support information

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How much do remote it technical support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for remote it technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How does working as a remote IT Technical Support professional typically impact collaboration with team members and end users?

As a remote IT Technical Support professional, you’ll rely heavily on digital communication tools such as chat, video calls, and ticketing systems to collaborate with both colleagues and end users. While you may not have face-to-face interactions, strong written and verbal communication skills are essential for troubleshooting issues efficiently. You’ll often work closely with other IT specialists, escalating complex problems or collaborating on solutions, and need to be proactive in keeping stakeholders informed. The remote setting offers flexibility, but it also requires self-motivation and effective time management to handle support requests promptly and maintain high service standards.

What are the key skills and qualifications needed to thrive as a Remote IT Technical Support specialist, and why are they important?

To thrive as a Remote IT Technical Support specialist, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a relevant degree or industry certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote support tools, ticketing systems, and diagnostic software is essential for efficiently resolving issues. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stress in a virtual environment. These skills ensure timely, accurate technical support and high customer satisfaction in geographically dispersed organizations.

What is a Remote IT Technical Support specialist?

A Remote IT Technical Support specialist is a professional who assists users with technical issues related to computer systems, software, hardware, and networks from a remote location. They troubleshoot problems, answer technical questions, and resolve issues via phone, email, chat, or remote access tools. This role is essential for organizations that have distributed teams or need support outside regular business hours. Remote IT support helps ensure smooth technology operations and minimizes downtime for users. These specialists also provide guidance on software installations, updates, and cybersecurity best practices.

What is the difference between Remote It Technical Support vs Remote Network Support?

AspectRemote It Technical SupportRemote Network Support
Required CredentialsCompTIA A+, Network+, or similar certificationsNetwork+ or Cisco CCNA certifications
Work EnvironmentHelp desk, troubleshooting user devices, software issuesNetwork infrastructure, routers, switches, connectivity issues
Employer & Industry UsageIT service providers, tech companies, support centersTelecommunications, enterprise IT, data centers
Search & Comparison IntentUnderstanding support roles, entry-level IT jobsSpecialized network troubleshooting, infrastructure roles

Remote It Technical Support focuses on assisting users with hardware and software issues, often requiring help desk skills and certifications like CompTIA A+. Remote Network Support specializes in maintaining and troubleshooting network infrastructure, requiring certifications like Network+ or CCNA. Both roles are essential in IT but differ in technical focus and work environment.

More about Remote It Technical Support jobs
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Remote It Technical Support jobs near you
IT Technical Support

IT Technical Support

NICE

Sandy, UT • On-site, Remote

$20.50 - $28/hr

Other

Posted 25 days ago

Job description

So, what's the role all about? 

We are seeking a skilled and customer-focused IT Support Specialist with 4+ years of experience supporting enterprise LAN/WAN/VPN/Wireless infrastructure in both office-based and remote environments. This role is hands-on and covers a wide range of IT responsibilities including Tier II support, hardware/software troubleshooting, system upgrades, imaging, Active Directory, and VPN connectivity. You'll be the go-to IT contact for a local office, while also collaborating with global and remote teams. Strong communication, problem-solving skills, and the ability to work independently are essential. Experience with Windows 11, Office365, Microsoft Teams, Autopilot/SCCM, and ServiceNow is highly valued.

Hands-on experience with the following:

  • Excellent Customer Service Skills a must
  • Providing Tier II support for corporate desktop/laptop computer infrastructure supporting office-based clients and remote users
  • Install, maintain, troubleshoot and upgrade desktop/laptop hardware and software
  • Management of user rights and security settings at desktop/laptop computer level
  • Rollout experience of large Windows upgrades
  • Hardware support of LAN based printers and local printers
  • Desktop/Laptop imaging solutions - Windows Autopilot & SCCM a plus
  • Remote access tools such as RDP or TeamViewer
  • Active directory management tools such as Microsoft's Group Policy Management Console (GPMC)
  • Support of Microsoft Windows 11, Microsoft Outlook, Office365
  • Support of Microsoft Teams
  • Support of VPN connectivity technologies for traveling/remote users (FortiClient a plus)
  • Implementation, administration and support of backup technologies for hardware and software
  • Implementation and support of anti-virus solutions
  • Familiarity with LAN/WAN components and protocols: TCP/IP, DHCP, DNS, switches, routers and wireless connectivity. Required to support systems/networking teams with onsite server room.
  • Strong analytical, problem solving & communication skills
  • ServiceNow (SNOW) service management experience a plus
  • Installation and connectivity support for approved handheld devices - activating iPhone, Android, using Microsoft InTune
  • Laptop & Peripherals Equipment Order Process

Requirements:

4+ years of experience in an enterprise supporting LAN/WAN/VPN/Wireless infrastructure environment that has both office-based and remote end-users.  Experience meeting all the IT needs of a local office from new hires, adds/moves/changes, level II troubleshooting, and being the face of IT globally. Excellent Customer Service skills and must be able to work alone and with remote teams.

Education:

Degree in Computer Science or Information Technology - Desired (Or Equivalent work experience)

CompTIA  A+ or MCP certifications - Desired

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