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Remote It Technical Support Jobs (NOW HIRING)

theITSC

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Remote IT Support (WFH Tech Advisor)

Little Rock, AR · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Gilbert, AZ · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Baton Rouge, LA · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Largo, FL · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Dunwoody, GA · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Arlington, TX · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Des Moines, IA · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

Sangoma

IT Support Manager - Remote US

Atlanta, GA · Remote

Proven ability to build, mentor, and manage high-performing technical support teams. * Strong ... Bachelor's degree in information technology, Computer Science, or equivalent experience. Benefits ...

Sangoma

IT Support Manager - Remote US

Dallas, TX · Remote

Proven ability to build, mentor, and manage high-performing technical support teams. * Strong ... Bachelor's degree in information technology, Computer Science, or equivalent experience. Benefits ...

Sangoma

IT Support Manager - Remote US

Dallas, TX · Remote

Proven ability to build, mentor, and manage high-performing technical support teams. * Strong ... Bachelor's degree in information technology, Computer Science, or equivalent experience. Benefits ...

Sangoma

IT Support Manager - Remote US

Atlanta, GA · On-site +1

Proven ability to build, mentor, and manage high-performing technical support teams. * Strong ... Bachelor's degree in information technology, Computer Science, or equivalent experience. Benefits ...

Sangoma

IT Support Manager - Remote US

Atlanta, GA · Remote

Proven ability to build, mentor, and manage high-performing technical support teams. * Strong ... Bachelor's degree in information technology, Computer Science, or equivalent experience. Benefits ...

Sentinel Blue

IT Support Technician

$42K - $55K/yr

You don't need to be a technical wizard, but you do need to be patientand willing to help. This ... This is a full-time position that is fully remote. Applicants must be located in, or willing to ...

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Remote It Technical Support information

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$14

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How much do remote it technical support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for remote it technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How does working as a remote IT Technical Support professional typically impact collaboration with team members and end users?

As a remote IT Technical Support professional, you’ll rely heavily on digital communication tools such as chat, video calls, and ticketing systems to collaborate with both colleagues and end users. While you may not have face-to-face interactions, strong written and verbal communication skills are essential for troubleshooting issues efficiently. You’ll often work closely with other IT specialists, escalating complex problems or collaborating on solutions, and need to be proactive in keeping stakeholders informed. The remote setting offers flexibility, but it also requires self-motivation and effective time management to handle support requests promptly and maintain high service standards.

What are the key skills and qualifications needed to thrive as a Remote IT Technical Support specialist, and why are they important?

To thrive as a Remote IT Technical Support specialist, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a relevant degree or industry certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote support tools, ticketing systems, and diagnostic software is essential for efficiently resolving issues. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stress in a virtual environment. These skills ensure timely, accurate technical support and high customer satisfaction in geographically dispersed organizations.

What is a Remote IT Technical Support specialist?

A Remote IT Technical Support specialist is a professional who assists users with technical issues related to computer systems, software, hardware, and networks from a remote location. They troubleshoot problems, answer technical questions, and resolve issues via phone, email, chat, or remote access tools. This role is essential for organizations that have distributed teams or need support outside regular business hours. Remote IT support helps ensure smooth technology operations and minimizes downtime for users. These specialists also provide guidance on software installations, updates, and cybersecurity best practices.

What is the difference between Remote It Technical Support vs Remote Network Support?

AspectRemote It Technical SupportRemote Network Support
Required CredentialsCompTIA A+, Network+, or similar certificationsNetwork+ or Cisco CCNA certifications
Work EnvironmentHelp desk, troubleshooting user devices, software issuesNetwork infrastructure, routers, switches, connectivity issues
Employer & Industry UsageIT service providers, tech companies, support centersTelecommunications, enterprise IT, data centers
Search & Comparison IntentUnderstanding support roles, entry-level IT jobsSpecialized network troubleshooting, infrastructure roles

Remote It Technical Support focuses on assisting users with hardware and software issues, often requiring help desk skills and certifications like CompTIA A+. Remote Network Support specializes in maintaining and troubleshooting network infrastructure, requiring certifications like Network+ or CCNA. Both roles are essential in IT but differ in technical focus and work environment.

More about Remote It Technical Support jobs
What cities are hiring for Remote It Technical Support jobs? Cities with the most Remote It Technical Support job openings:
What states have the most Remote It Technical Support jobs? States with the most job openings for Remote It Technical Support jobs include:
What job categories do people searching Remote It Technical Support jobs look for? The top searched job categories for Remote It Technical Support jobs are:
Remote It Technical Support jobs near you
Infographic showing various Remote It Technical Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 92% Full Time, 2% Part Time, 1% Temporary, and 4% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
IT Support Engineer (Remote)

IT Support Engineer (Remote)

Red Cup IT, Inc.

Los Angeles, CA • Remote

Full-time

Posted 14 days ago

Job description

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of an organization's IT infrastructure.

Technical Support

  • Provide first-line and second-line technical support to employees or customers.
  • Diagnose and resolve hardware, software, network, and system issues.
  • Respond to help desk tickets, emails, and phone support requests.

System & Device Management

  • Install, configure, and maintain desktops, laptops, printers, and mobile devices.
  • Set up user accounts, permissions, and access controls.
  • Manage operating systems such as Microsoft Windows, macOS, or Linux.

Network Support

  • Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).
  • Maintain routers, switches, and firewalls.
  • Monitor network performance and uptime.

Software & Application Support

  • Install and update applications and productivity tools like Microsoft 365 or Google Workspace.
  • Troubleshoot application errors and compatibility issues.

Documentation & Ticketing

  • Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
  • Maintain documentation for troubleshooting procedures and system configurations.

Security & Compliance

  • Implement security policies, patch updates, and antivirus solutions.
  • Support identity and access management.
  • Assist with incident response and security monitoring.

Required Skills

  • Strong troubleshooting and diagnostic skills
  • Knowledge of operating systems (Windows, macOS, Linux)
  • Networking basics (TCP/IP, DNS, DHCP, VPN)
  • Experience with help desk or ticketing systems
  • Customer service and communication skills
  • Time management and problem-solving ability

Preferred Qualifications

  • Bachelor's degree in information technology, Computer Science, or related field
  • Certifications such as:
    CompTIA A+
    CompTIA Network+
    Microsoft Microsoft Certified certifications
    Cisco Systems CCNA