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Remote It Technical Support Jobs (NOW HIRING)

Hamilton Company

IT Support Specialist

Reno, NV · On-site +1

Reporting directly to the IT Manager, you will be responsible for ensuring seamless technology ... Technical Support (On-Campus & Remote) * Provide Tier 1 and Tier 2 technical support for laptops ...

Hamilton Company

IT Support Specialist

Reno, NV · On-site +1

Technical Support (On-Campus & Remote) * Provide Tier 1 and Tier 2 technical support for laptops ... Associate or bachelor's degree in information technology, Computer Science, or a related field (or ...

EmergeOrtho

IT Support Specialist

Shallotte, NC · On-site +1

The IT Support Specialist provides both remote and on-site technical support to providers and other staff members. This role serves as the first point of contact for IT-related issues, offering ...

HaloMD

Senior IT Technical Training Specialist

Dallas, TX · Remote

$95K - $105K/yr

Technical Support & Collaboration: * Partner with IT, engineering, and system administrators to ... Fully Remote - However, high preference based in, or within a commutable distance of our Dallas, TX ...

INFUSE

IT Support Specialist (Contract, Remote)

End-User Support Provide remote IT support across locations and time zones. Troubleshoot issues ... Technical documentation or KB writing experience * Familiarity with AI-powered productivity tools ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Oklahoma City, OK · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

M2X Energy Inc

IT Specialist

Melbourne, FL · On-site +1

... troubleshoot technical issues, and support cybersecurity initiatives. This role works cross ... Provide onsite and remote IT support across all company facilities, ensuring technology systems ...

M2X Energy Inc

IT Specialist

Rockledge, FL · On-site +1

... troubleshoot technical issues, and support cybersecurity initiatives. This role works cross ... Provide onsite and remote IT support across all company facilities, ensuring technology systems ...

M2X Energy Inc

IT Specialist

Cape Canaveral, FL · On-site +1

... troubleshoot technical issues, and support cybersecurity initiatives. This role works cross ... Provide onsite and remote IT support across all company facilities, ensuring technology systems ...

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Remote It Technical Support information

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How much do remote it technical support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote it technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How does working as a remote IT Technical Support professional typically impact collaboration with team members and end users?

As a remote IT Technical Support professional, you’ll rely heavily on digital communication tools such as chat, video calls, and ticketing systems to collaborate with both colleagues and end users. While you may not have face-to-face interactions, strong written and verbal communication skills are essential for troubleshooting issues efficiently. You’ll often work closely with other IT specialists, escalating complex problems or collaborating on solutions, and need to be proactive in keeping stakeholders informed. The remote setting offers flexibility, but it also requires self-motivation and effective time management to handle support requests promptly and maintain high service standards.

What are the key skills and qualifications needed to thrive as a Remote IT Technical Support specialist, and why are they important?

To thrive as a Remote IT Technical Support specialist, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a relevant degree or industry certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote support tools, ticketing systems, and diagnostic software is essential for efficiently resolving issues. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stress in a virtual environment. These skills ensure timely, accurate technical support and high customer satisfaction in geographically dispersed organizations.

What is a Remote IT Technical Support specialist?

A Remote IT Technical Support specialist is a professional who assists users with technical issues related to computer systems, software, hardware, and networks from a remote location. They troubleshoot problems, answer technical questions, and resolve issues via phone, email, chat, or remote access tools. This role is essential for organizations that have distributed teams or need support outside regular business hours. Remote IT support helps ensure smooth technology operations and minimizes downtime for users. These specialists also provide guidance on software installations, updates, and cybersecurity best practices.

What is the difference between Remote It Technical Support vs Remote Network Support?

AspectRemote It Technical SupportRemote Network Support
Required CredentialsCompTIA A+, Network+, or similar certificationsNetwork+ or Cisco CCNA certifications
Work EnvironmentHelp desk, troubleshooting user devices, software issuesNetwork infrastructure, routers, switches, connectivity issues
Employer & Industry UsageIT service providers, tech companies, support centersTelecommunications, enterprise IT, data centers
Search & Comparison IntentUnderstanding support roles, entry-level IT jobsSpecialized network troubleshooting, infrastructure roles

Remote It Technical Support focuses on assisting users with hardware and software issues, often requiring help desk skills and certifications like CompTIA A+. Remote Network Support specializes in maintaining and troubleshooting network infrastructure, requiring certifications like Network+ or CCNA. Both roles are essential in IT but differ in technical focus and work environment.

More about Remote It Technical Support jobs
What cities are hiring for Remote It Technical Support jobs? Cities with the most Remote It Technical Support job openings:
What states have the most Remote It Technical Support jobs? States with the most job openings for Remote It Technical Support jobs include:
What job categories do people searching Remote It Technical Support jobs look for? The top searched job categories for Remote It Technical Support jobs are:
Remote It Technical Support jobs near you
IT Technician I / II (US Remote)

IT Technician I / II (US Remote)

Intelligent Technical Solutions

Remote

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 hours ago

Job description

Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I / II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
  • This role is expected to be able to resolve the following technical issues with little or no assistance:
    • Workstation operating system issues of any kind.
    • Printer issues of any kind.
    • Standard business application (Office, etc.) issues of any kind.
    • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
    • Basic networking troubleshooting related to desktop connectivity.
    • Answer incoming Quick Fix calls from clients.
  • Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications
  • Experience with Windows and Mac OS troubleshooting.
  • Prior experience in Helpdesk support or a similar role.
  • Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
  • Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
  • Experience with Managed Service Providers (MSPs) is highly desirable.
  • Valid driver's license, vehicle insurance, and access to a vehicle for client visits

Job KPI's
  • First-touch closed: Each ticket that is completed with only one time entry contributes to this number
  • Utilization: The percentage of time that you are on the clock and billing time to client tickets
  • CSAT: Scores filled out by clients using the rating system in tickets

Compensation:
Pay rates start at $23 per hour and may vary by experience and location.
Benefits:
  • Medical Insurance Plan
  • Dental & Vision
  • Life Insurance
  • Disability Coverage
  • Paid Time Off (starts at 15 days per year)
  • Maternity/Paternity Leave
  • Paid US Holiday
  • Retirement Plan
  • Salary Advancement/Loan
  • Health & Wellness Program
  • Company-paid training and certification
  • Supplemental Life Insurance (Employee-paid)
  • Supplemental Health Plans (Employee-paid)

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