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Remote It Technical Support Jobs (NOW HIRING)

Addison Group

IT Support Specialist II

Austin, TX · Remote

$75K - $80K/yr

Provide technical support for desktops, laptops, phones, printers, mobile devices, conferencing ... Install, configure, and deploy hardware, software, and peripherals for onsite and remote users.

Matrix Global

IT Support Specialist

Jersey City, NJ · On-site +1

... and remote operational IT support within a fast-paced technology environment. This role is ... Deliver responsive technical support to employees and executives. * Support onboarding and ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Amarillo, TX · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Fayetteville, AR · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Moscow, ID · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Macon, GA · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Jacksonville, FL · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Montgomery, AL · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Sedona, AZ · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

Sentinel Blue

IT Support Technician

$42K - $55K/yr

You don't need to be a technical wizard, but you do need to be patientand willing to help. This ... This is a full-time position that is fully remote. Applicants must be located in, or willing to ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Provide first level technical support, maintenance and troubleshooting for hardware and software in ...

Hitachi

Senior IT Technical Project Manager

Raleigh, NC · Remote

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: No Join a team that's shaping the ... support a rapidly growing business. You'll collaborate with experts across regions, manage ...

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Remote It Technical Support information

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$14

$26

$44

How much do remote it technical support jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for remote it technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How does working as a remote IT Technical Support professional typically impact collaboration with team members and end users?

As a remote IT Technical Support professional, you’ll rely heavily on digital communication tools such as chat, video calls, and ticketing systems to collaborate with both colleagues and end users. While you may not have face-to-face interactions, strong written and verbal communication skills are essential for troubleshooting issues efficiently. You’ll often work closely with other IT specialists, escalating complex problems or collaborating on solutions, and need to be proactive in keeping stakeholders informed. The remote setting offers flexibility, but it also requires self-motivation and effective time management to handle support requests promptly and maintain high service standards.

What are the key skills and qualifications needed to thrive as a Remote IT Technical Support specialist, and why are they important?

To thrive as a Remote IT Technical Support specialist, you need strong troubleshooting abilities, knowledge of operating systems and networks, and typically a relevant degree or industry certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote support tools, ticketing systems, and diagnostic software is essential for efficiently resolving issues. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stress in a virtual environment. These skills ensure timely, accurate technical support and high customer satisfaction in geographically dispersed organizations.

What is a Remote IT Technical Support specialist?

A Remote IT Technical Support specialist is a professional who assists users with technical issues related to computer systems, software, hardware, and networks from a remote location. They troubleshoot problems, answer technical questions, and resolve issues via phone, email, chat, or remote access tools. This role is essential for organizations that have distributed teams or need support outside regular business hours. Remote IT support helps ensure smooth technology operations and minimizes downtime for users. These specialists also provide guidance on software installations, updates, and cybersecurity best practices.

What is the difference between Remote It Technical Support vs Remote Network Support?

AspectRemote It Technical SupportRemote Network Support
Required CredentialsCompTIA A+, Network+, or similar certificationsNetwork+ or Cisco CCNA certifications
Work EnvironmentHelp desk, troubleshooting user devices, software issuesNetwork infrastructure, routers, switches, connectivity issues
Employer & Industry UsageIT service providers, tech companies, support centersTelecommunications, enterprise IT, data centers
Search & Comparison IntentUnderstanding support roles, entry-level IT jobsSpecialized network troubleshooting, infrastructure roles

Remote It Technical Support focuses on assisting users with hardware and software issues, often requiring help desk skills and certifications like CompTIA A+. Remote Network Support specializes in maintaining and troubleshooting network infrastructure, requiring certifications like Network+ or CCNA. Both roles are essential in IT but differ in technical focus and work environment.

More about Remote It Technical Support jobs
What cities are hiring for Remote It Technical Support jobs? Cities with the most Remote It Technical Support job openings:
What states have the most Remote It Technical Support jobs? States with the most job openings for Remote It Technical Support jobs include:
What job categories do people searching Remote It Technical Support jobs look for? The top searched job categories for Remote It Technical Support jobs are:
Remote It Technical Support jobs near you
Infographic showing various Remote It Technical Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
IT Support Specialist II

IT Support Specialist II

Addison Group

Austin, TX • Remote

$75K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 19 days ago

Job description

Position: Information Technology Systems Support Specialist II

Duration: FTE

Work Location: Austin, TX - onsite 5 days per week

Pay: $75,000-80,000 / year

Benefits: This position is eligible for medical, dental, vision and 401k.

Position Summary

We are seeking an experienced IT Systems Support Specialist II to provide technical support for end users, devices, and business technologies. This role is responsible for troubleshooting hardware and software issues, managing user access, supporting device deployments, and delivering exceptional customer service. The ideal candidate has strong technical knowledge, excellent problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

  • Provide technical support for desktops, laptops, phones, printers, mobile devices, conferencing technology, and related equipment.
  • Troubleshoot and resolve hardware, software, network, and connectivity issues.
  • Manage user access requests, onboarding, offboarding, and account modifications.
  • Support IT asset management, inventory tracking, and procurement activities.
  • Install, configure, and deploy hardware, software, and peripherals for onsite and remote users.
  • Participate in testing and evaluation of new technologies and system updates.
  • Create and maintain technical documentation and knowledge base articles.
  • Assist with Service Desk operations, training, and quality assurance activities.
  • Escalate and help resolve complex technical issues.
  • Contribute to process improvements and support continuous service enhancement initiatives.
  • Ensure compliance with IT security, governance, and asset management standards.

Qualifications

  • Bachelor’s degree and 3+ years of relevant IT support experience, or equivalent combination of education and experience.
  • Experience supporting:
    • Microsoft 365
    • SCCM
    • VoIP and telephony systems
    • Mobile devices and device management platforms (e.g., Intune)
    • Audio/visual and conference room technologies
    • Hardware deployment, imaging, and endpoint management tools
  • A+ certification preferred but not required.
  • Strong troubleshooting, documentation, and customer service skills.
  • Ability to work independently and effectively manage competing priorities.

Preferred Skills

  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Experience collaborating with cross-functional teams.
  • Ability to adapt to changing technologies and business needs.
  • Commitment to continuous learning and professional development.

Additional Requirements

  • Ability to lift up to 50 pounds.
  • Availability for occasional after-hours support and periodic travel.
  • Ability to work onsite and in hybrid environments as required.

This is an excellent opportunity for an IT professional who enjoys hands-on technical support, delivering outstanding customer experiences, and contributing to a collaborative team environment.

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