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Remote It Support Level 1 Jobs in Pennsylvania (NOW HIRING)

Blink Health

IT Support Technician

Pittsburgh, PA · Remote

$20.75 - $28.75/hr

You are a IT Support Technician who has demonstrated success in addressing problems and ... Support for all remote access technology which includes laptop computers (Windows and MacOS), Okta ...

Blink Health

IT Support Technician

Pittsburgh, PA · Remote

$20 - $27.50/hr

You are a IT Support Technician who has demonstrated success in addressing problems and ... Support for all remote access technology which includes laptop computers (Windows and MacOS), Okta ...

Software Technology Inc

GRC Analyst

Conshohocken, PA · Remote

Support incident response and trouble resolution on complex issues * Maintain awareness of trends ... Strong background and orientation with IT & cybersecurity requirements and internal controls * 1-3+ ...

New

ATS Automation Tooling Systems Inc

IT Manager

Souderton, PA · On-site +1

$95.90K - $117.60K/yr

Manage global vendor relationships and service-level agreements (SLAs). 4. Cybersecurity * Enforce ... Support remote work infrastructure and policies. * Communicate IT strategy, risks, and performance ...

ATS Automation

IT Manager

Souderton, PA · On-site +1

$95.90K - $117.60K/yr

Manage global vendor relationships and service-level agreements (SLAs). 4. Cybersecurity * Enforce ... Support remote work infrastructure and policies. * Communicate IT strategy, risks, and performance ...

The Pennsylvania State University

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... supporting the daily needs of a diverse information technology customer base. Duties include, but ...

A.C. Coy

IT Project Manager - Remote

Pittsburgh, PA · On-site +1

$95.60K - $113.10K/yr

Assume end-to-end ownership of an active, enterprise-level Monday.com implementation * Manage ... Support knowledge transfer, documentation handoff, and stabilization activities to ensure long-term ...

GovCIO

Senior IT Project Manager

Harrisburg, PA · On-site +1

$135K - $175K/yr

United States Secret Fully remote Project/Program Management Overview GovCIO is currently hiring a ... Oversee planning, execution, and delivery of IT projects supporting Coast Guard enterprise systems ...

A.C.Coy Company

IT Project Manager - Remote

Pittsburgh, PA · Remote

$92K - $108.90K/yr

No Sponsorship The A.C.Coy Company has an immediate need for an IT Project Manager. Ideal ... Support knowledge transfer, documentation handoff, and stabilization activities to ensure ...

A.C. Coy

IT Project Manager - Remote

Pittsburgh, PA · Remote

$95.60K - $113.10K/yr

No Sponsorship The A.C.Coy Company has an immediate need for an IT Project Manager. Ideal ... Support knowledge transfer, documentation handoff, and stabilization activities to ensure longterm ...

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Remote It Support Level 1 information

What are the key skills and qualifications needed to thrive as a Remote IT Support Level 1, and why are they important?

To thrive as a Remote IT Support Level 1, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant certification like CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users with varying technical abilities. These skills are crucial for delivering prompt, accurate support and maintaining user productivity in remote environments.

What are some common challenges faced by Remote IT Support Level 1 professionals, and how can they be addressed?

Remote IT Support Level 1 professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support requests simultaneously, and communicating technical solutions to users with varying levels of technical knowledge. These challenges can be addressed by utilizing robust remote access tools, maintaining strong time management skills, and developing clear, patient communication techniques. Additionally, building a solid knowledge base of common issues and solutions can help streamline support and improve user satisfaction.

What are Remote IT Support Level 1 jobs?

Remote IT Support Level 1 jobs involve providing basic technical assistance and troubleshooting services to users over the phone, email, or chat. Professionals in this role typically handle issues like password resets, software installation, connectivity problems, and simple hardware support. They act as the first point of contact for IT-related issues and may escalate more complex problems to higher-level support teams. These jobs are often fully remote, allowing technicians to assist users from anywhere.

What is the difference between Remote It Support Level 1 vs Remote Help Desk Technician?

AspectRemote It Support Level 1Remote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, technical support, troubleshootingCustomer support, troubleshooting, issue resolution
Industry UsageIT services, tech companies, MSPsIT support, customer service, tech companies

Remote It Support Level 1 and Remote Help Desk Technician roles often overlap in certifications and work environments, focusing on troubleshooting and customer support. However, the Help Desk Technician may have a broader customer service focus, while Level 1 emphasizes technical issue resolution. Both roles are essential in IT support structures and are frequently used interchangeably depending on company terminology.

What are the most commonly searched types of It Support Level 1 jobs in Pennsylvania? The most popular types of It Support Level 1 jobs in Pennsylvania are:
What are popular job titles related to Remote It Support Level 1 jobs in Pennsylvania? For Remote It Support Level 1 jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Remote It Support Level 1 jobs in Pennsylvania look for? The top searched job categories for Remote It Support Level 1 jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Remote It Support Level 1 jobs? Cities in Pennsylvania with the most Remote It Support Level 1 job openings:
Remote It Support Level 1 jobs near you
Infographic showing various Remote It Support Level 1 job openings in Pennsylvania as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
IT Support Technician

IT Support Technician

Blink Health

Pittsburgh, PA • Remote

$20.75 - $28.75/hr

Other

Posted 20 days ago

Blink Health rating

8.2

Company rating: 8.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

12th of 97 rated pharmacies

Job description

Who You Are:

You are a IT Support Technician who has demonstrated success in addressing problems and opportunities within growing organizations. You know how to identify, diagnose, and resolve systems issues, document processes and procedures, and serve end-users with a positive customer experience.

What you'll Do: 

  • Work as part of the Service Desk team to deliver IT support to the end-users and operations groups within Blink Health.
  • Support for all remote access technology which includes laptop computers (Windows and MacOS), Okta, Google Suite, software installations, and more.
  • Provide exceptional end-user support for our MacOS and Windows environment. 
  • Support mobile wireless devices such as iPhone and iPad devices.
  • Perform desk moves, setups, and changes for desktop hardware and equipment.
  • Track requests to completion with JIRA: capture user requests, resolve issues, and verify user satisfaction.
  • Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance and tracking inventory.
  • Liaise with other technology groups including Pharmacy Operations, DevOps, Information Security, Software Development, and other departments.
  • This role requires being onsite Monday-Friday during business hours.
  • Participate in on-call rotation for remote support on Saturdays 9am-5pm ET or 1pm-9pm ET.
  • May have to travel occasionally to provide IT support.

What You'll Need:

  • 5+ years' experience delivering end-user IT support services.
  • Experience in supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence.
  • Experience managing desktops, laptops, within an enterprise onsite and remote environment.
  • Experience with MDM applications like Jamf and Intune is a plus.
  • Experience setting up and managing video conferences using Zoom.
  • Experience with Amazon Connect and Zendesk is a plus.
  • Experience with IT Asset tracking.
  • Experience supporting a large user community of remote users.
  • Documenting repeatable processes (SOPs) to assist other team members and contribute to the self-service portal.
  • Candidates must be professional, service-oriented, articulate, collaborative, and team-focused.
  • A drive to learn as you go in a fast-paced environment.

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