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Entry Level It Support Level 1 Jobs (NOW HIRING)

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The ... While providing the highest level of customer service, the Service Desk Chat Agent answers incoming ...

MetroSys

IT Support Technician

Burlington, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Technical training, vocational education, military training, or entry-level IT experience.

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Technical training, vocational education, military training, or entry-level IT experience.

BMZ USA, Inc.

IT Support Technician

Virginia Beach, VA · On-site

$20.50 - $28/hr

They are seeking a motivated, hands-on IT Support Technician to support daily IT operations across ... Responsibilities : • Provide first-level technical support for hardware, software, systems, and ...

MetroSys

IT Support Technician

Eugene, OR · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Technical training, vocational education, military training, or entry-level IT experience.

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Technical training, vocational education, military training, or entry-level IT experience.

MetroSys

IT Support Technician

Vancouver, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Technical training, vocational education, military training, or entry-level IT experience.

MetroSys

IT Support Technician

Burlington, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Technical training, vocational education, military training, or entry-level IT experience.

Sofidel

IT Support Specialist

Lewiston, ID · On-site

Provide first-level technical support to end users via a centralized ticketing system, phone, and ... Associate's or Bachelor's degree in Information Technology or related field preferred. * 1-3 years ...

DVMD LLC

IT Support Specialist

Fort Collins, CO · On-site

$60K/yr

... IT security support at the user and local area network level. Secondary Duties: * Attend ... Experience : 2+ years of experience in Information Technology with at least 1 year working with ...

Lee Health

IT Support Specialist - Part-time

Fort Myers, FL · On-site +1

$22.73 - $29.55/hr

... 1) is the first point of contract for employees seeking IT support. This entry-level role is responsible for providing basic troubleshooting, password resets, and issue triaging while ensuring a ...

ASUS Computer International

IT Support

Fremont, CA · On-site

$28.84 - $31.25/hr

Basic understanding of IT Helpdesk operations, network equipment, or server maintenance. * Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle management.

Connection

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IT Support Technician

Chicago, IL · Remote

$38 - $40/hr

Job Title: Part-Time IT Support Technician (Remote) Location: 100% Remote (U.S.) Duration: Contract ... Escalate advanced networking, infrastructure, and high-level technical issues to the appropriate ...

Addison Group

IT Support Specialist

Oklahoma City, OK · On-site

$50K - $65K/yr

Travel between hospital and clinic locations as required Requirements * 1-3 years of IT support, field support, or desktop support experience * Strong knowledge of Windows OS and Microsoft Office

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

Young Systems Corporation

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IT Support Engineer

Cerritos, CA · On-site

$18 - $20/hr

Job Title: IT Support Engineer Location: Cerritos, CA, USA Job Type: Full-Time Are you passionate about technology and even more passionate about helping people? We're seeking an experienced ...

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Entry Level It Support Level 1 information

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How much do entry level it support level 1 jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for entry level it support level 1 in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.
What are the most commonly searched types of It Support Level 1 jobs? The most popular types of It Support Level 1 jobs are:
Entry Level It Support Level 1 jobs near you

IT Support

Amicis Global

Columbus, OH • On-site

$20 - $22/hr

Contractor

Posted 3 days ago

Job description

Title: IT Customer Support
Location: Columbus, OH
Duration: 6-12 Months
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system,and  uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends, and public holidays