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It Support Level 1 Jobs in Michigan (NOW HIRING)

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

710 Labs

IT Support Specialist

River Rouge, MI

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide level 1 to level 2 support to company staff * Implement and manage new IT systems and services as directed by the Sr. IT Manager or VP, IT * Develop and implement IT processes and procedures

CFS

IT Support Specialist

Muskegon, MI

$20 - $25/hr

Provide first-level technical support for desktops, laptops, mobile devices, printers, and other ... Preferred Experience of the IT Support Specialist: * 1+ years of Help Desk, Desktop Support, or ...

Continental Services

Manager, IT Support

Sterling Heights, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... we unite as one team to achieve remarkable experiences. Responsibility - we hold ourselves ... The IT Support Manager oversees first-level support for all technologies across corporate and ...

Continental Services

Manager, IT Support

Sterling Heights, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... we unite as one team to achieve remarkable experiences. Responsibility - we hold ourselves ... The IT Support Manager oversees first-level support for all technologies across corporate and ...

CFS

IT Support Specialist

Grand Rapids, MI

$50K - $55K/yr

  • Medical

  • Retirement

  • PTO

Position: IT Support Specialist Location: Grand Rapids, MI (Hybrid) Salary: $50,000-55,000 Benefits: Comprehensive health coverage, 401(k) with match, PTO, and additional employee benefits. About the ...

TGW Logistics Group

IT Support Technician

Grand Rapids, MI · On-site

$20.75 - $28.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The IT Support Technician will provide Tier 1 technical support to employees, assist with onboarding and account management, troubleshoot hardware and software issues, and help maintain a productive ...

SER Metro-Detroit

IT Support Specialist

Detroit, MI · On-site

$16 - $18/hr

JOB TITLE: IT Support Specialist DIVISION: Administration DEPARTMENT: Information Technology (IT) ... The noise level in the work environment is usually moderate. This job operates in a normal office ...

McDonald Companies

IT Support Technician

Saginaw, MI

$20 - $27.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Saginaw, MI Hours: Full-Time, Monday through Friday, 9AM to 6PM The Entry-Level IT Support Technician provides first-level technical assistance and support to end-users, resolves hardware, software ...

McDonald Companies

IT Support Technician

Saginaw, MI

$19 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Saginaw, MI Hours: Full-Time, Monday through Friday, 9AM to 6PM The Entry-Level IT Support Technician provides first-level technical assistance and support to end-users, resolves hardware, software ...

McDonald Companies

IT Support Technician

Saginaw, MI · On-site

$19 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Saginaw, MI Hours: Full-Time, Monday through Friday, 9AM to 6PM The Entry-Level IT Support Technician provides first-level technical assistance and support to end-users, resolves hardware, software ...

Connection

IT Support Specialist

Detroit, MI · On-site

$39/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

IT Support Specialist Senior Services / Nonprofit Healthcare Industry Detroit, MI (100% Onsite) Monday - Friday | 8:30 AM - 5:00 PM $39.00/hour 90-Day Contract with Strong Potential for Extension We ...

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Showing results 1-20

All JobsIt Support Level 1 JobsIt Support Level 1 Jobs in Michigan

It Support Level 1 information

See Michigan salary details

$12

$21

$32

How much do it support level 1 jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it support level 1 in Michigan is $21.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the IT Support Level 1 position?

To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.

What are the easiest entry-level IT Support Level 1 jobs?

Entry-level IT Support Level 1 jobs typically involve basic troubleshooting, hardware setup, and user support, often requiring minimal prior experience. These roles usually require familiarity with operating systems, basic networking, and customer service skills, and may offer on-the-job training or certifications like CompTIA A+.

What is an IT Support Level 1?

An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.

What does level 1 IT support do?

Level 1 IT support involves handling basic technical issues, such as troubleshooting hardware and software problems, resetting passwords, and providing initial assistance to users. Support staff typically use remote tools and ticketing systems to resolve common issues quickly and escalate more complex problems to higher support levels.

What are the typical daily responsibilities of an IT Support Level 1?

An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.

What are popular job titles related to It Support Level 1 jobs in Michigan? For It Support Level 1 jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching It Support Level 1 jobs in Michigan look for? The top searched job categories for It Support Level 1 jobs in Michigan are:
What cities in Michigan are hiring for It Support Level 1 jobs? Cities in Michigan with the most It Support Level 1 job openings:
It Support Level 1 jobs near you
Infographic showing various It Support Level 1 job openings in Michigan as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,447 per year, or $21.8 per hour.

Level 1 IT Support Technician

UBX Cloud

Madison Heights, MI • On-site

$36K/yr

Full-time

PTO

Posted 14 days ago

Job description

About the Position

UBX Cloud is looking for a Level 1 IT Support Technician to join our technical support team. This is an entry-level position focused on desktop support, client service, and troubleshooting common hardware and software issues.

The technician will work closely with senior engineers and receive hands-on experience with cloud infrastructure, virtualization, backups, and other advanced technologies. This position offers opportunities for technical training, professional development, and advancement into a Systems Engineer role.

Responsibilities

  • Provide remote and in-person desktop support for client users.
  • Respond to support requests and provide timely updates through our ticketing system.
  • Set up and configure desktops, laptops, monitors, printers, scanners, and other equipment.
  • Install, update, and troubleshoot Windows operating systems and business applications.
  • Troubleshoot hardware, software, connectivity, printing, scanning, email, and user-access issues.
  • Support users working in Microsoft 365, Citrix, Remote Desktop Services, and cloud-hosted environments.
  • Create and manage user accounts, passwords, permissions, and security groups.
  • Assist with employee onboarding and offboarding, including workstation setup and account access.
  • Perform basic Active Directory and Microsoft 365 administrative tasks.
  • Assist senior engineers with server updates, maintenance, migrations, and infrastructure projects.
  • Help monitor backups and participate in scheduled backup and disaster-recovery testing.
  • Gain experience with Veeam, VMware, Hyper-V, OpenStack, and other cloud technologies.
  • Participate in client calls, internal meetings, and technical training.
  • Document troubleshooting steps and procedures in the company’s internal knowledge base.
  • Escalate complex technical issues to senior engineers when appropriate.
  • Follow UBX Cloud’s security, documentation, and customer-service standards.

Required Qualifications

  • High school diploma or equivalent.
  • Basic understanding of Windows computers, common business applications, and computer hardware.
  • Basic knowledge of Microsoft 365 applications.
  • Strong troubleshooting and problem-solving skills.
  • Strong written and verbal communication skills.
  • Customer-focused attitude and willingness to help.
  • Ability to manage multiple support requests and follow established procedures.
  • Ability to document work clearly and accurately.
  • Willingness to learn new technologies and accept coaching from senior engineers.

Preferred Qualifications

  • Up to one year of experience in desktop support, help desk, IT support, or a related position.
  • Technical education, training, internship, or hands-on IT experience.
  • Basic familiarity with Active Directory, networking, VPNs, or remote-support tools.
  • Familiarity with Citrix, VMware, Hyper-V, Veeam, or cloud-hosted environments.
  • CompTIA A+, Network+, Microsoft, or similar certifications are preferred but not required.

What We Are Looking For

  • Dependable and professional.
  • Strong attention to detail and follow-through.
  • Comfortable communicating with clients and coworkers.
  • Able to work independently and as part of a technical team.
  • Interested in building a long-term career in IT and cloud technology.

Compensation and Benefits

  • $36,000–$40,000 annually, based on experience and qualifications.
  • Employee benefits package.
  • Paid time off (PTO).
  • Technical training and professional development.
  • Opportunities for advancement into a Systems Engineer role.