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It Support Level 1 Jobs in Michigan (NOW HIRING)

Kendall Group

IT Support Specialist

Portage, MI

Reporting to the IT Support Manager, the IT Support Specialist is a key member of the Information Technology team. The IT Support Specialist will be monitoring, installing, and maintaining computers ...

Kendall Group

IT Support Specialist

Portage, MI · On-site

Reporting to the IT Support Manager, the IT Support Specialist is a key member of the Information Technology team. The IT Support Specialist will be monitoring, installing, and maintaining computers ...

Firebolt Group Inc

IT Support Specialist

Wixom, MI · On-site

$50/hr

The IT Support Specialist is the first responder for all support requests, owning the help desk queue end to end: logging, triaging, and resolving issues, and escalating to the Senior Systems ...

BAE Networks

Be Seen First

IT Support Engineer -- Tier 1

Troy, MI · On-site

$40K - $50K/yr

As a Tier 1 IT Support Engineer, you'll be the first voice our clients hear when something needs ... Performing first-level troubleshooting on routers, switches, firewalls, and wireless access points ...

BAE Networks

Be Seen First

IT Support Engineer -- Tier 1

Troy, MI · On-site

$40K - $50K/yr

As a Tier 1 IT Support Engineer, you'll be the first voice our clients hear when something needs ... Performing first-level troubleshooting on routers, switches, firewalls, and wireless access points ...

Oakland University

IT Support Specialist

Rochester, MI · On-site

$25/hr

Posting Details Posting Details Position Title IT Support Specialist Department 0570 - UTS Help Desk and Desktop Services Position Number X10570 Requisition No. TC06453 Salary Range/Pay Rate $25 per ...

Providence Consulting

$21.75 - $30/hr

The IT Level 2 Technician is responsible for providing technical expertise and troubleshooting ... support, as well as in-depth knowledge of IT hardware and software. Workplace is Lansing MI ...

PRAB, Inc.

IT SUPPORT SPECIALIST

Kalamazoo, MI · On-site

Overview The IT Support Specialist provides day-to-day technical support, manages employee IT onboarding and assists with the organization's cybersecurity programs. This role is responsible for ...

PRAB, Inc.

IT SUPPORT SPECIALIST

Kalamazoo, MI · On-site

Overview The IT Support Specialist provides day-to-day technical support, and manages employee IT onboarding. This role is responsible for setting up hardware and software, troubleshooting technical ...

U.S. Navy

IT Support Specialist

Merrill, MI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

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Showing results 21-40

All JobsIt Support Level 1 JobsIt Support Level 1 Jobs in Michigan

It Support Level 1 information

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How much do it support level 1 jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it support level 1 in Michigan is $21.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.71 per hour, depending on experience, location, and employer.

What is an IT Support Level 1?

An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.

What are the typical daily responsibilities of an IT Support Level 1?

An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.

What are the key skills and qualifications needed to thrive in the IT Support Level 1 position?

To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.

Is IT support a good entry-level job?

IT Support Level 1 is commonly considered a good entry-level position in the tech industry, as it provides foundational skills in troubleshooting, customer service, and technical tools like ticketing systems. It often requires minimal prior experience and can serve as a stepping stone to higher IT roles or certifications such as CompTIA A+.

What are the easiest entry-level IT Support Level 1 jobs?

Entry-level IT Support Level 1 jobs typically involve basic troubleshooting, hardware setup, and user support, often requiring minimal prior experience. These roles usually require foundational knowledge of operating systems, common software, and basic networking, with certifications like CompTIA A+ being beneficial. They are suitable for individuals starting a career in IT and often offer on-the-job training.

What does level 1 IT support do?

Level 1 IT support involves handling basic technical issues, such as troubleshooting hardware and software problems, resetting passwords, and providing general user assistance. Support staff typically use remote tools and ticketing systems to resolve common issues quickly and escalate more complex problems to higher support levels.

What are popular job titles related to It Support Level 1 jobs in Michigan?

For It Support Level 1 jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching It Support Level 1 jobs in Michigan look for?

The top searched job categories for It Support Level 1 jobs in Michigan are:

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It Support Level 1 jobs near you
Infographic showing various It Support Level 1 job openings in Michigan as of August 2026, with employment types broken down into 55% Full Time, and 45% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,447 per year, or $21.8 per hour.

IT Support Analyst

Trane Technologies plc

Grand Rapids, MI • On-site

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Trane Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 303 frontline employees who took The Breakroom Quiz

116th of 545 rated manufacturers

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
On-Site (5 days)
What's in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
We are currently hiring an IT Support Analyst who will be responsible for providing IT support services and acting as a liaison between our key business partners and service delivery teams. This role involves maintaining overall IT performance within the manufacturing plant, driving continuous improvement, and managing service levels. This individual will work closely with the business to provide functional system solutions as well as manage service levels with IT partners.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off, including in support of volunteer and parental leave needs.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.
  • Learn more about our benefits here!

Where is the work:
On-site (5 days)
What you will do:
  • Provide onsite break/fix support for office and manufacturing environments, including PCs, multifunction printers, and barcode scanners.
  • Perform ongoing operational responsibilities for defined solutions.
  • Perform technical, administrative, and support work in the installation and operation of new and existing PC systems.
  • Attend Gemba walks and promote Op Ex/Lean engagement, continuous improvement, and MDI integration.
  • Execute defined client computing lifecycle processes.
  • Assist with support and hands-on activities of network and server infrastructure.
  • Troubleshoot and resolve user support issues in collaboration with other IT team members utilizing Major/Minor Incident Management tools and processes.
  • Deploy emerging application technology solutions to physical locations and business users.
  • Participate in and support project teams to improve IT and business operations.
  • Provide user training when necessary.
  • Support the IT strategy and maintain alignment with the business.
  • Act as a primary liaison for major downtime and incident management/communications.
  • Drive the adoption of standard work processes and application functionality.
  • Manage minor IT projects and business analysis tasks.
  • IT contact for the business regarding IT related information and project requests.
  • Collaborate with the business to create requirements and process documentation; create design flows and narratives, assist developers with technical design; monitor / perform testing and implement process change.
  • Support IT initiatives across multiple manufacturing sites as needed.
  • Follow and promote defined ticket management procedures including the use of standard ticket management tools.
  • Partnership between SBU and Enterprise Services initiatives.
  • Manage and support OT asset administration in alignment with Cybersecurity strategy.
  • Self-motivated and able to work with limited direction
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical and problem-solving skills
  • Ability to work in cross-functional teams
  • Customer service oriented
  • Ability to prioritize and multitask effectively
  • Business partnering
  • IT service management
  • Business analysis
  • Software Functional aptitude
  • Data management and analysis
  • Strong sense of urgency to resolve issues
  • Project management
  • Remote Support

What you will bring:
  • Bachelor's or Associate's degree in an IT-related field or equivalent experience.
  • Broad technical IT knowledge and awareness of industry trends.
  • Proven operational excellence skills, including root cause analysis, risk reduction, and change management.
  • Strong troubleshooting skills and familiarity with Microsoft Windows operating systems.
  • Experience with Microsoft Office Suite, SharePoint, Teams, and Visio.
  • Proficiency in PC hardware troubleshooting (Dell) and printer desktop/multifunction devices (Xerox, Zebra).
  • Project management and business analysis experience.
  • Familiarity with manufacturing processes and systems (MES, PLM, ERP).
  • Technical acumen, including SQL, data management tools, and Oracle databases.
  • Experience with DELMIA Apriso is preferred but not required.
  • Excellent business partnering and communication skills.

Note: Some travel may be required for this position, approximately less than 10%.
Annual Base Salary Range or Hourly Base Pay Range:
$56,300.00 - $80,255.00
Compensation Type:
Salary
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
  • 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Trane Technologies logo

About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

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