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It Support Level 1 Jobs in Indiana (NOW HIRING)

Ivy Tech

IT Support (Evansville)

Evansville, IN · On-site

$18 - $19.25/hr

... Service Level Agreement (SLA) and that the communication documented within cases/incidents is ... Participate in one or more statewide teams as needed. * Share responsibility of physical and data ...

Ivy Tech

IT Support (Evansville)

Evansville, IN

$18 - $19.25/hr

... Service Level Agreement (SLA) and that the communication documented within cases/incidents is ... Participate in one or more statewide teams as needed. * Share responsibility of physical and data ...

Brehob

Be Seen First

IT Support

Indianapolis, IN · On-site

$20.50 - $28.25/hr

1. Position Summary IT Support will assist with company functions and make sure all technology is running smoothly. Also will offer support with troubleshooting computer, phone, or other office ...

TEKsystems

IT Support Technician

South Bend, IN

$20 - $22/hr

IT Support TechnicianOverview We are seeking an experienced IT Support Technician to provide ... Provide first-level technical support via phone, email, ticketing systems, and walk-up interactions.

TEKsystems

IT Support Technician

South Bend, IN

$20 - $22/hr

IT Support TechnicianOverview We are seeking an experienced IT Support Technician to provide ... Provide first-level technical support via phone, email, ticketing systems, and walk-up interactions.

Carter Logistics LLC

IT Support Specialist

Anderson, IN · On-site

$21 - $24/hr

Director of Global IT Support Services POSITION SUMMARY The IT Support Specialist I is the first level of contact for providing technical assistance, maintaining computer equipment, support issues ...

TEKsystems

IT Support Specialist

Clinton, IN

$27 - $30/hr

IT Support Technician Overview We are seeking a highly experienced IT Support Technician to join a ... Expert Level Job Type & Location This is a Contract position based out of Clinton, IN. Pay and ...

TEKsystems

IT Support Specialist

Clinton, IN · On-site

$27 - $30/hr

IT Support Technician Overview We are seeking a highly experienced IT Support Technician to join a ... Expert Level Job Type & Location This is a Contract position based out of Clinton, IN. Pay and ...

Revel Staffing

IT Support Supervisor

Fort Wayne, IN · Remote

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

SANKO GOSEI TECH

IT Support Specialist

Fort Wayne, IN · On-site

$18 - $24/hr

The main responsibilities of the IT Support Specialist is the maintenance of all computer systems ... Sanko Gosei Technologies Incorporated is a custom injection molding company that strives to: 1. ...

Lippert

IT Support Specialist II

Mishawaka, IN · On-site

We are looking for an IT Business Support Specialist to assist staff to resolve technical issues ... They will function as on-sire support and provide both level 1 and level 2 support as needed. All ...

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All JobsIt Support Level 1 JobsIt Support Level 1 Jobs in Indiana

It Support Level 1 information

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$13

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$35

How much do it support level 1 jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for it support level 1 in Indiana is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $26.97 per hour, depending on experience, location, and employer.

What is an IT Support Level 1?

An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.

What are the typical daily responsibilities of an IT Support Level 1?

An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.

What are the key skills and qualifications needed to thrive in the IT Support Level 1 position?

To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.

Is IT support a good entry-level job?

IT Support Level 1 is commonly considered a good entry-level position in the tech industry, as it provides foundational skills in troubleshooting, customer service, and technical tools like ticketing systems. It often requires minimal prior experience and can serve as a stepping stone to higher IT roles or certifications such as CompTIA A+.

What are the easiest entry-level IT Support Level 1 jobs?

Entry-level IT Support Level 1 jobs typically involve basic troubleshooting, hardware setup, and user support, often requiring minimal prior experience. These roles usually require foundational knowledge of operating systems, common software, and basic networking, with certifications like CompTIA A+ being beneficial. They are suitable for individuals starting a career in IT and often offer on-the-job training.

What does level 1 IT support do?

Level 1 IT support involves handling basic technical issues, such as troubleshooting hardware and software problems, resetting passwords, and providing general user assistance. Support staff typically use remote tools and ticketing systems to resolve common issues quickly and escalate more complex problems to higher support levels.

What are popular job titles related to It Support Level 1 jobs in Indiana?

For It Support Level 1 jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching It Support Level 1 jobs in Indiana look for?

The top searched job categories for It Support Level 1 jobs in Indiana are:

What cities in Indiana are hiring for It Support Level 1 jobs?

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It Support Level 1 jobs near you
Infographic showing various It Support Level 1 job openings in Indiana as of September 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 100% In-person job distribution, with an average salary of $49,617 per year, or $23.9 per hour.

IT Support & Networking Engineer

Mishawaka, IN • On-site

Conflux Systems
IT Services • 11 - 50 employees
Learn more about Conflux Systemsexternal

Full-time

Re-posted 13 days ago

Job description

The Onsite IT Support Analyst provides full-time, onsite IT support for a large manufacturing facility, ensuring reliable operation of end-user systems, network infrastructure, and site-specific devices. This role delivers hands-on Level 1/2 support for desktops, laptops, servers, networking, and manufacturing IT equipment, while maintaining high customer service standards. The position requires daily walkthroughs, physical equipment handling, and close collaboration with global IT teams to resolve incidents efficiently and escalate complex issues appropriately.
Responsibilities:
  • Provide daily onsite L1/L2 IT support for PCs, peripherals, networking, servers, and manufacturing devices
  • Intake, troubleshoot, and resolve incidents and requests via ServiceNow in a follow-the-sun support model
  • Perform root cause analysis and resolve recurring or complex IT issues
  • Support on-prem infrastructure including cabling, switches, servers, and datacenter equipment
  • Install, migrate, configure, and maintain end-user systems, applications, and data
  • Support manufacturing IT devices such as label printers, handheld WiFi scanners, and instruments
  • Escalate unresolved issues and Major Incidents to Infrastructure/Site Management teams
  • Communicate technical resolutions clearly to non-technical end users
  • Conduct daily site rounds and assist with hardware installation/decommissioning

Qualifications:
  • Bachelor's degree or equivalent practical experience
  • 3-5 years of experience in IT Deskside Support or Systems Analyst roles
  • Strong customer service and communication skills
  • Ability to work onsite full-time, lift up to 50 lbs, and operate in a manufacturing environment
  • Experience working in global, multi-cultural IT teams

Technical Skills:
  • Windows 10/11, Office 365 (Enterprise)
  • Networking fundamentals (TCP/IP, DHCP, VLANs, console access, diagnostics)
  • Server configuration, iLO setup, vulnerability remediation
  • Intune, Azure AD, Identity & MFA management
  • PC migrations, application deployment, data transfers
  • Mobile device support (Android, iOS)
  • ServiceNow Incident & Request Management

Apply