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It Support Level 1 Jobs (NOW HIRING)

Cumming Group

IT Support Technician

Miami, FL · On-site

$22.93 - $29.06/hr

We are one of the fastest-growing project and cost management consultancies in the United States ... The IT Support Technician is the initial support level responsible for internal technical support ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Provide second-level technical support for end users across hardware, software, peripheral, and ... System One not only serves as a valued partner for our clients, but we offer eligible employees ...

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

Requires a firm grasp of Layer 1-7 networking. * Able to implement more advanced firewall features ... skilled IT Support Specialists to help with our ever-expanding client base. We have positions ...

BEYOND IT SUPPORT LLC

IT Support Specialist

Aurora, CO · On-site

$50K - $60K/yr

Health insurance * Paid time off Basic Functions: * IT Support relating to technical issues ... Technical support at the server level: Active Directory, DNS, DHCP, and IIS. * Technical support at ...

PRIORITY ONDEMAND

IT Support Engineer

Redlands, CA

The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... Respond to level 1 & 2 support requests in a timely and professional manner. Communicate with ...

United Ag & Turf, NE

IT Support

Springfield, VT · On-site

$21.50 - $29.75/hr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure ... What You'll Do * Provide Tier 1 and Tier 2 technical support through the ticketing system

Trulieve

IT Support Tech

Pittsburgh, PA

$20.75 - $28.75/hr

If you have an interest in being part of one of the fastest growing industries in the nation in you ... Responsibilities include asset documentation, Level 3 escalation support, and development of SOPs ...

Veranex

IT Support Specialist 1

Providence, RI · On-site

$52K - $74K/yr

... Technology team as an IT Support Specialist 1 to contribute to the management of day-to-day ... Provide first-level technical support to employees, helping resolve basic hardware and software ...

Digitek Software, Inc.

IT Support

Harrisburg, PA · On-site

$21.25 - $29.25/hr

One of our clients is looking for the position of in based on following skills: · Long-term ... work in information technology security and support fields. This is a cross-team position to ...

ECPI University

IT Support

Atlanta, GA · On-site

$20.75 - $28.25/hr

The IT Support role is responsible for supporting users with desktop operating systems, applications, and hardware issues, while also assisting students, faculty, and staff with IT services. ...

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap between IT, business teams, and engineering so that IT support is proactive, effective, and aligned ...

Simons Foundation

Manager, IT Support

Manhattan, NY · On-site

... level agreements (SLAs) • Oversee various department operations such as orientations, hardware allocation, etc • Administer help desk and oversee IT support operations and device repair ...

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All JobsIt Support Level 1 Jobs

It Support Level 1 information

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How much do it support level 1 jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the It Support Level 1 position, and why are they important?

To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.

What is level 1 and level 2 in IT?

In IT support, Level 1 technicians handle basic issues such as password resets and hardware troubleshooting, often using remote tools and standard procedures. Level 2 technicians address more complex problems that require deeper technical knowledge, diagnostics, and sometimes escalation to specialized teams or advanced tools.

What jobs pay 4000 a week without a degree?

An IT Support Level 1 role typically does not pay $4,000 a week; such high earnings usually require advanced skills, certifications, or experience. Jobs that can pay this amount without a degree often include specialized trades, sales positions, or freelance work in fields like real estate or consulting. High-paying roles without degrees are rare and often depend on performance and skill level rather than formal education alone.

What are L1 support roles and responsibilities?

L1 support roles involve providing initial technical assistance to users by troubleshooting common hardware, software, and network issues. Responsibilities include answering support calls, documenting problems, and escalating complex issues to higher support levels when necessary. Basic knowledge of operating systems, remote tools, and customer service skills are essential for this position.

What is an IT Support Level 1 job?

An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.

What does level 1 IT support do?

Level 1 IT support involves handling basic technical issues, such as troubleshooting hardware and software problems, resetting passwords, and providing initial assistance to users. Support technicians often use remote tools and follow standard procedures to resolve common issues quickly and escalate more complex problems to higher support levels.

What are the typical daily responsibilities of an IT Support Level 1 technician?

An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.

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It Support Level 1 jobs near you
Infographic showing various It Support Level 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.
IT Support Technician

IT Support Technician

Cumming Group

Miami, FL • On-site

$22.93 - $29.06/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 10 rankings in ENR. With over 60 offices globally, an extremely diverse project portfolio, and double-digit year-over-year revenue growth, the opportunities to make your mark are limitless!
We are currently hiring for an IT Support Technician to be based in our Miami, FL office. This is a 100% in office position, supporting our internal employees who are located at 30+ offices across the US. The IT Support Technician is the initial support level responsible for internal technical support for computer workstation hardware, operating system, software, network, printing, and Internet access issues.
Essential Duties & Responsibilities:
  • Answer calls and respond to tickets from the Support Desk ticketing system.
  • Communicate using MS Teams, email, and in person.
  • Gather the relevant information needed to identify, troubleshoot, and resolve issues.
  • Remote into TMs computers to install software, troubleshoot, provide "hands on" assistance, etc., while talking with TMs on the phone.
  • Provide first level corrective action.
  • Collaborate with IT staff TMs, escalates to second level (IT Support Tech II) when necessary.
  • Use the IT Ticketing system to log calls, document steps taken, next steps, follow-ups, resolutions, etc.
  • Assisting Team Members with learning certain tasks and offering recommendations on alternative ways to accomplish a task.
  • Collaborate with internal IT Team Members and escalate tickets when needed.
  • Use Active Directory and Azure Active Directory to retrieve information, assign permissions, reset passwords, etc.
  • Work with hardware vendors over the phone to troubleshoot issues or arrange for warranty repairs.
  • Learn and support new systems and applications.
  • Follow KB articles, checklists, and other documentation.
  • Research, evaluate, and test hardware, software products, and system solutions.
  • Participate in I.T. Projects.
  • Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
  • Occasionally assist the Hardware support team with various tasks related to deploying new equipment, inventory, inspection, testing & troubleshooting along with basic hardware maintenance and repairs as needed.
  • Other duties as assigned.
  • Attendance at work during normal business hours.

Knowledge & Skills Required:
  • Strong knowledge of Windows 10, 11, Microsoft Office 365, including Outlook, Teams, and OneDrive.
  • Familiarity with Active Directory and Azure.
  • Ability to read, understand, and follow technical written processes, balanced with creative problem solving.
  • Previous experience staging and deploying Windows 10 computers preferred but not required.
  • Strong troubleshooting skills.
  • Excels at teamwork and working with people to solve complex/advanced issues.
  • Ability to multi-task, prioritize and work efficiently.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Additional preferred skillsets or areas of experience include: InTune, Automation, Security, Coding, & PowerShell

#LI-ML1
Cumming Group is committed to providing Equal Employment Opportunity in its personnel policies and practices. It is Cumming Group's policy to recruit, hire, train and promote Team Members and applicants for employment without regard to race, color, creed, religion, age, sex, marital status, registered domestic partner status, genetic information, sexual preference, sexual orientation, gender (including gender expression and gender identity), pregnancy (including childbirth or related medical conditions, including breastfeeding), military service, national origin, ancestry, citizenship, physical disability, mental disability, veteran status or any other protected classification under federal, state, or local law. All such decisions are based on (1) individual merit, qualifications, and competence as they relate to the particular position, and (2) promotion of the principle of equal employment opportunity.
All other terms and conditions of employment, such as compensation, benefits, transfers, layoff, return from layoff, training, education, and social and recreational programs, are administered without regard to the characteristics described above. To this end, Cumming Group complies with all provisions of Title VII of the Civil Rights Act of 1964 as amended, all of the rules, regulations and relevant orders of the Secretary of Labor, and all similar state and local laws.
The salary range for this full-time role is $22.93-$29.06 per hour. Ranges are determined based on the position, geography, client and industry experience and level, and represent a good faith effort to provide a fair and equitable salary. This range reflects base salary only, and not the total compensation package. Cumming Group reserves the right to pay more or less than the posted range, depending on a candidate's experience, skills, and qualifications, including client requirements.
In addition to base salary, Cumming Group offers a comprehensive benefits package including:
  • Medical
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • 401(k) Matching
  • Paid Time Off
  • Paid Holidays
  • Short and long-term disability
  • Employee Assistance Program

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