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It Support Level 1 Jobs (NOW HIRING)

Systems Solutions

IT Support Specialist

$22 - $30/hr

Systems Solutions is an Information Technology Managed Services Provider located in Paducah, KY. We ... Providing Level 1 and Level 2 remote technical support to clients. * Works effectively within a ...

Balance Health

IT Support Manager

Concord, CA · On-site

$80K - $85K/yr

The IT Support Manager is responsible for leading the IT Support team and delivering exceptional ... Provide executive-level support when needed. * Partner with external vendors to coordinate issue ...

Maravai LifeSciences

IT Support II

San Diego, CA · On-site

$36 - $40/hr

... level of customer service. * Identify and recommend process improvements that enhance Service Desk efficiency, end-user support and IT operations. * Perform other duties as assigned. The skills and ...

AMVAC CHEMICAL CORP

IT Support Specialist

Axis, AL · On-site

Provide Level 2 and Level 3 support and installation for desktops, laptops, mobile devices ... Maintain accurate IT asset inventory and lifecycle management * Support audit, compliance, and ...

All-in-Credit-Unio

IT Support Manager

Daleville, AL · On-site

$83K - $125K/yr

Lead, coach, and support the IT Support Specialist team, including planning and balancing daily workloads. * Oversee helpdesk operations, service levels, work queues, escalations, scheduling, and ...

Quali Tech LLC

IT Support Specialist

Chaska, MN · On-site

$55K - $70K/yr

What You Bring * One to three years of IT support, help desk, desktop support, or field support experience. Manufacturing or warehouse experience is helpful but not required. * Practical ...

Bath Concepts

IT Support Specialist

Libertyville, IL · On-site

$75K - $80K/yr

IT Support Specialist Bath Concepts Industries, LLC Libertyville, IL The IT Support Specialist ... Responsibilities include service desk level support, employee onboarding and offboarding ...

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How much do it support level 1 jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an IT Support Level 1?

An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.

What are the typical daily responsibilities of an IT Support Level 1?

An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.

What are the key skills and qualifications needed to thrive in the IT Support Level 1 position?

To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.

Is IT support a good entry-level job?

IT Support Level 1 is commonly considered a good entry-level position in the tech industry, as it provides foundational skills in troubleshooting, customer service, and technical tools like ticketing systems. It often requires minimal prior experience and can serve as a stepping stone to higher IT roles or certifications such as CompTIA A+.

What are the easiest entry-level IT Support Level 1 jobs?

Entry-level IT Support Level 1 jobs typically involve basic troubleshooting, hardware setup, and user support, often requiring minimal prior experience. These roles usually require foundational knowledge of operating systems, common software, and basic networking, with certifications like CompTIA A+ being beneficial. They are suitable for individuals starting a career in IT and often offer on-the-job training.

What does level 1 IT support do?

Level 1 IT support involves handling basic technical issues, such as troubleshooting hardware and software problems, resetting passwords, and providing general user assistance. Support staff typically use remote tools and ticketing systems to resolve common issues quickly and escalate more complex problems to higher support levels.
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It Support Level 1 jobs near you
Infographic showing various It Support Level 1 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Professional

Albany, GA • On-site

Invision Technologies
11 - 50 employees
Learn more about Invision Technologiesexternal

$35K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Position Summary:
Invision Technologies, LLC is looking for additional IT Support Professionals to join our team. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to resolve client IT issues. The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled onsite requests. Qualified candidates must have the ability to communicate with clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible, and consistent in maintaining our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate must also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.
Responsibilities & Duties:
  • Serve as front-line IT support for all aspects of our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and basic server support.
  • Provide both in-person and remote support to clients and serve as the first point of escalation for issue reporting.
  • Offer our clients a true “white-glove” support experience and exceed their expectations.
  • Install and configure hardware and software components to ensure usability and optimal performance.
  • Work with counterpart technicians and clients for developing solutions to meet client needs.
  • Create and maintain thorough documentation and configurations within company tools.
  • Identify and implement automation and continuous process improvement opportunities.
  • Interface with third-party vendors as a liaison between client and vendor.
  • Participate in a 24x7 on-call rotation and after-hour upgrades to support our managed services clients.
  • Other duties as assigned.

Knowledge, Skills & Personal Qualities:
  • Demonstrate excellence in customer service.
  • Ability to identify simple to complex problems and analyze them for triage or solution.
  • Demonstrate problem-solving strategies and practical knowledge.
  • Ability to diagnose and resolve issues balancing research, troubleshooting, and standard procedures.
  • Advanced knowledge of computer systems, including hardware, software, OS, and peripherals.
  • Working knowledge of networking fundamentals and hardware.
  • Knowledge of cybersecurity fundamentals.
  • Demonstrated ability to work in a fast-paced environment.
  • Time management, organization, and communication are vital.

Required Qualifications:
  • A high school diploma or equivalent is required.
  • 1-year computer and/or network support experience.
  • Exceptional written and verbal communication skills.
  • Ability and desire to learn and adapt quickly.
  • Exceptional customer service skills.
  • Attention to detail.

Preferred Qualifications:
  • Advanced level degree or certifications are desired.
  • Preferred certifications: Comptia A+, Network+, Security+, any Microsoft.
  • Managed Service Provider experience.
  • Use of PSA/Ticketing system experience.
  • Experience as a tier 1-2 IT Support Specialist.
  • Working knowledge of O365, Azure, Sharepoint.

Benefits:
  • Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability.
  • Employer-provided life insurance at no cost to the employee.
  • 401k retirement plan with company matching contribution; employees may participate after completing 1 year of service.
  • Monthly mobile phone stipend.
  • Career path after 6 months to outline future career growth.
  • Eighteen days of paid time off annually.
  • Salary commensurate with experience, range of $35,000 - $60,000.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees.