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Desktop Support Technician Ii Jobs (NOW HIRING)

DCH Health System

Desktop Support Technician II

Tuscaloosa, AL · On-site

$18.75 - $24/hr

The Desktop Support Technician II role functions at an ITIL Tier 2 support level - which is the first escalation point after the IT Help Desk attempts to resolve a problem. Desktop Support Technician ...

AA2IT

Desktop Support Technician II

Shreveport, LA · On-site

$16.50 - $21.25/hr

Desktop Support Technician II Candidates should have 3-6 years' experience supporting PC hardware and software. Tech should be able to confidently and safely lift up to 50 lbs as well as be able to ...

AA2IT

Desktop Support Technician II

Shreveport, LA · On-site

$16.50 - $21.25/hr

Desktop Support Technician II Candidates should have 3-6 years' experience supporting PC hardware and software. Tech should be able to confidently and safely lift up to 50 lbs as well as be able to ...

AA2IT

Desktop Support Technician II

Boston, MA · On-site

$22 - $28/hr

AA2IT is a company seeking a Desktop Support Technician II to provide technical assistance and support to users. The role involves imaging computers, troubleshooting Windows and Mac devices, and ...

SmartLogix

Desktop Support Technician II

San Juan, PR · On-site

$50 - $70/hr

The Desktop Support Technician II is responsible for analyzing, troubleshooting, and resolving complex hardware and software issues across the organization. This role handles escalated tickets ...

It1 Source LLC

Desktop Support Technician II

Phoenix, AZ · On-site

$56 - $72/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

iT1

Desktop Support Technician II

Phoenix, AZ · On-site

$20 - $25.50/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

IT1

Desktop Support Technician II

Phoenix, AZ · On-site

$20 - $25.50/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

iT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

iT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

IT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

It1 Source LLC

$56 - $72/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? We're seeking a Desktop Support Technician II to serve as a trusted technology partner at one of our ...

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All JobsDesktop Support Technician Ii Jobs

Desktop Support Technician Ii information

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$32

How much do desktop support technician ii jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for desktop support technician ii in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What does a Desktop Support Technician II do?

A Desktop Support Technician II provides technical assistance to users by diagnosing and resolving issues related to computers, software, and network systems. They handle more complex problems than entry-level technicians and may assist with hardware installations, software updates, and troubleshooting network connectivity. Additionally, they often document solutions, help maintain inventory, and may mentor junior technicians. Their goal is to ensure that users can work efficiently with minimal technical disruptions.

What are the key skills and qualifications needed to thrive as a Desktop Support Technician II?

A Desktop Support Technician II should possess strong troubleshooting, hardware/software installation, and customer service skills, often supported by an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Experience with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and time management skills help technicians effectively resolve user issues and manage multiple tasks. These skills are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations in an organization.

What are some typical challenges a Desktop Support Technician II might face in a fast-paced enterprise environment?

As a Desktop Support Technician II, you may frequently encounter challenges such as managing multiple high-priority support requests simultaneously and troubleshooting complex hardware or software issues under tight deadlines. Adapting to rapidly changing technology standards and maintaining clear communication with both end-users and IT teams are also common hurdles. Additionally, you may be expected to balance routine maintenance tasks with urgent problem resolution, requiring strong organizational and time management skills. Collaborating effectively with other support technicians, network administrators, and security teams is essential to ensure smooth operations across the organization.

What is the difference between Desktop Support Technician II vs Desktop Support Technician I?

AspectDesktop Support Technician IIDesktop Support Technician I
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Experience1-3 years in desktop support roles0-1 year, entry-level
Work EnvironmentCorporate, educational, or government settingsHelp desks, entry-level support
ResponsibilitiesAdvanced troubleshooting, user support, hardware/software setupBasic troubleshooting, ticket handling

Desktop Support Technician II roles generally require more experience and advanced skills than Desktop Support Technician I. They handle more complex issues, often with additional certifications, and work in similar environments. The II position is a step up, reflecting increased expertise and responsibility within desktop support teams.

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Desktop Support Technician Ii jobs near you
Infographic showing various Desktop Support Technician Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support Technician II

Russell, Tobin & Associates

Manhattan, NY • On-site

$30 - $35/hr

Other

Posted 3 days ago

New

Job description

Our client, a global technology company, is seeking a Desktop Support Technician II.

Apply today for consideration!

Job Title: Desktop Support Technician II

Location: New York, NY (Onsite)

Duration: 12 months

Employment Type: W2 Contract

Pay Range: $30-35/h

Job Description

We are seeking a Desktop Support Technician II to provide hands-on, on-site technical support to end users. This role will troubleshoot and resolve hardware, software, networking, and enterprise application issues across macOS and Windows 11 environments. The technician will also support workstation deployments, device lifecycle management, ticketing, asset inventory, and new hire/employee transitions.

Key Responsibilities

  • Provide hands-on, on-site desktop support for end users.

  • Troubleshoot, repair, replace, and upgrade laptops, desktops, peripherals, and other computer hardware.

  • Provide Tier 1–2 support for desktop and enterprise applications, printing, email, connectivity, remote access, and hardware issues.

  • Manage incoming support requests through tickets, email, phone, voicemail, and walk-up support.

  • Log, prioritize, track, document, and resolve technical issues, escalating complex problems when necessary.

  • Perform workstation imaging, software installations, hardware upgrades, updates, and deployments.

  • Support new hire setups, employee terminations, workstation relocations, and loaner equipment programs.

  • Maintain hardware and software asset inventories and assist with equipment disposal.

  • Troubleshoot basic networking issues involving TCP/IP, DNS, DHCP, firewalls, and connectivity.

  • Assist with server room and network closet setup and maintenance.

  • Perform desktop and server updates, patches, and security-related maintenance.

  • Manage and complete assigned project deliverables while prioritizing multiple technical requests.

  • Maintain detailed technical documentation and provide effective follow-up to end users.

Qualifications

  • Technical degree or equivalent relevant IT work experience.

  • Hands-on, on-site desktop support experience.

  • Junior-to-intermediate experience troubleshooting macOS and basic Windows 11 environments.

  • Strong understanding of fundamental networking concepts, including TCP/IP, DNS, DHCP, and firewalls.

  • Experience with ticketing systems such as ServiceNow, Jira, or similar platforms.

  • Experience troubleshooting and deploying desktop hardware, software, and peripherals.

  • Strong customer service, communication, troubleshooting, and problem-solving skills.

Nice to Have

  • Experience with Google Admin and Microsoft 365/O365 administration.

  • Exposure to MDM and directory services such as AirWatch/Workspace ONE, Intune, Jamf, and Active Directory.

  • Experience with Slack, Microsoft Teams, and Zoom.

  • Familiarity with server rooms, network closets, and basic infrastructure support.

  • Experience with asset management, workstation imaging, and device lifecycle management.

  • Interest in AI tools and applying AI solutions to improve day-to-day IT support workflows.

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About Russell Tobin

Sourced by ZipRecruiter

Russell Tobin is a leading minority-owned professional recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

2010

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