ZipRecruiter

Log In

1

It Support Level 1 Jobs in Florida (NOW HIRING)

ProTek IT Solutions

Be Seen First

Mid-Level IT Support Technician

Clearwater, FL · On-site

$60K - $80K/yr

IT Managed Service Provider seeking skilled Help Desk/Mid-Level IT Support Technician. Our clients ... Skill and experience in and strong grasp of Layer 1-7 networking and troubleshooting network issues.

L3Harris Technologies

IT Support Technician

Melbourne, FL · On-site

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

L3Harris Technologies

IT Support Technician

Sunrise, FL · On-site

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

Cumming Group

IT Support Technician

Miami, FL

$22.93 - $29.06/hr

We are one of the fastest-growing project and cost management consultancies in the United States ... The IT Support Technician is the initial support level responsible for internal technical support ...

Cumming Group

IT Support Technician

Miami, FL · On-site

$22.93 - $29.06/hr

We are one of the fastest-growing project and cost management consultancies in the United States ... The IT Support Technician is the initial support level responsible for internal technical support ...

L3HHCM20

IT Support Technician

Sunrise, FL · On-site

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

Harris Corporation

IT Support Technician

Melbourne, FL · On-site

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

L3HHCM20

IT Support Technician

Melbourne, FL · On-site

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

One Spa World

IT Support Specialist

Coral Gables, FL · On-site

IT Support Specialist The Company One Spa World is a worldwide provider and innovator in the fields ... Handling of Support mailboxes: support ticket creation, resolution of issue, level assignment and ...

Olympus Insurance

IT Support Engineer

Jacksonville, FL · On-site

... IT Support Provide Level 1-3 technical support for employees across the organization, serving as ... the primary point of contact for IT requests. You'll troubleshoot hardware, software, Microsoft 365 ...

CAMPUS USA CREDIT UNION

IT Support Technician 1

Jonesville, FL · On-site

$17.75 - $24.50/hr

This entry-level IT Support Technician role works under the guidance of experienced team members ... Practices secure data handling procedures as sensitive data may be accessible; a significant level ...

mcw

IT Support Tech

Orlando, FL · On-site

$20 - $27.50/hr

The IT Support Technician provides comprehensive technical support across the organization ... Deliver Tier 1-2 support for internal users across multiple sites. * Resolve a broad range of ...

mcw

IT Support Tech

Orlando, FL · On-site

$20 - $27.50/hr

The IT Support Technician provides comprehensive technical support across the organization ... Deliver Tier 1-2 support for internal users across multiple sites. * Resolve a broad range of ...

next page

Showing results 1-20

All JobsIt Support Level 1 JobsIt Support Level 1 Jobs in Florida

It Support Level 1 information

What is an IT Support Level 1?

An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.

What are the typical daily responsibilities of an IT Support Level 1?

An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.

What are the key skills and qualifications needed to thrive in the IT Support Level 1 position?

To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.

Is IT support a good entry-level job?

IT Support Level 1 is commonly considered a good entry-level position in the tech industry, as it provides foundational skills in troubleshooting, customer service, and technical tools like ticketing systems. It often requires minimal prior experience and can serve as a stepping stone to higher IT roles or certifications such as CompTIA A+.

What are the easiest entry-level IT Support Level 1 jobs?

Entry-level IT Support Level 1 jobs typically involve basic troubleshooting, hardware setup, and user support, often requiring minimal prior experience. These roles usually require foundational knowledge of operating systems, common software, and basic networking, with certifications like CompTIA A+ being beneficial. They are suitable for individuals starting a career in IT and often offer on-the-job training.

What does level 1 IT support do?

Level 1 IT support involves handling basic technical issues, such as troubleshooting hardware and software problems, resetting passwords, and providing general user assistance. Support staff typically use remote tools and ticketing systems to resolve common issues quickly and escalate more complex problems to higher support levels.

What are the most commonly searched types of It Support Level 1 jobs in Florida?

The most popular types of It Support Level 1 jobs in Florida are:

What are popular job titles related to It Support Level 1 jobs in Florida?

For It Support Level 1 jobs in Florida, the most frequently searched job titles are:

What job categories do people searching It Support Level 1 jobs in Florida look for?

The top searched job categories for It Support Level 1 jobs in Florida are:

What cities in Florida are hiring for It Support Level 1 jobs?

Cities in Florida with the most It Support Level 1 job openings:

It Support Level 1 jobs near you
Infographic showing various It Support Level 1 job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Helpdesk IT Support Specialist Level II

Miami, FL • On-site

ADS Technology
IT Services • 11 - 50 employees
Learn more about ADS Technologyexternal

$40K - $65K/yr

Full-time

Medical, Dental, Vision

Re-posted 17 days ago

Job description

Support Specialist Level II will be required to go onsite and remote support for multiple clients; applying time management and technical skills to ensure proper completions of support tickets.  Must be able to drive their own cars which will be reimbursed.

RESPONSIBILITIES
• Contact clients on support issues via Phone and Email
• Support multiple clients via remote session
• Escalation to Support Level I support
• Able to troubleshoot onsite, new client issues with 3rd party vendors in a professional manner
• Able to work from home in a quiet area with Internet access if needed
• Research and handle new technology projects
REQUIREMENTS
• 4 years support specialist or Help Desk related support experience
• 4 years operating systems experience (Windows Server and workstations)
• Network experience (4 years); ability to manage, maintain, troubleshoot and support simple network issues; i.e. connectivity from pc to switch to router.
• Experience designing, installing and supporting networks in multiple environments for various clients.
• Microsoft Certificates a plus.
• Strong proficiency and understanding in Windows Domain workstation software installation and support
• Advance knowledge of Microsoft Office applications
• Demonstrated experience implementing IT projects.
• Strong computer analysis and diagnostic skills with the ability to implement quick and effective solutions to network problems
• Proven dedication to enabling continuous operations
• Strong interpersonal and relationship-building skills, conducive to team development
• Excellent verbal and written communication skills
• Must possess a valid driver’s license and car as driving to client locations is required and will be reimbursed.

.
Internal/External Contacts:
• Daily interaction with multiple clients pertaining to technical issues.

Working Conditions:
• 70% of the work will be performed at client locations where workspace conditions will vary. Must be able to lift, carry, and reposition all parts of user workstations, network appliances, and printers. There will be consecutive hours spent sitting in front of a computer monitor, utilizing a keyboard and mouse. Some work may be done from home and will necessitate a dedicated quiet workspace with internet access and Internet port available for work phone (Provided by ADS) and laptop to remote client PC’s and Server is also necessary.

Company Description

ADS Technology provides timely and reliable IT support for businesses in South Florida, with consultants that are trained in the latest information technology solutions so that our clients can benefit from the best practices in the industry, and in not have to hire a full-time IT person or team. ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group.