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It Support Level 1 Jobs in Florida (NOW HIRING)

Starling Chevrolet

IT level 1 Support

Orlando, FL

$18.25 - $25/hr

This position is for a Level 1 IT support technician and reports directly to the IT director as well as to senior level 2 & 3 IT staff on specific projects. Experience and Education If you have the ...

Starling Chevrolet

IT level 1 Support

Orlando, FL · On-site

$18.25 - $25/hr

This position is for a Level 1 IT support technician and reports directly to the IT director as well as to senior level 2 & 3 IT staff on specific projects. Experience and Education If you have the ...

Starling Chevrolet

IT level 1 Support

Orlando, FL

$20 - $27.50/hr

This position is for a Level 1 IT support technician and reports directly to the IT director as well as to senior level 2 & 3 IT staff on specific projects. Experience and Education If you have the ...

New

Starling Chevrolet

IT level 1 Support

Orlando, FL

$20 - $27.50/hr

This position is for a Level 1 IT support technician and reports directly to the IT director as well as to senior level 2 & 3 IT staff on specific projects. Experience and Education If you have the ...

New

ProTek IT Solutions

Be Seen First

Mid-Level IT Support Technician

Clearwater, FL · On-site

$60K - $80K/yr

IT Managed Service Provider seeking skilled Help Desk/Mid-Level IT Support Technician. Our clients ... Skill and experience in and strong grasp of Layer 1-7 networking and troubleshooting network issues.

L3Harris Technologies

IT Support Technician

Melbourne, FL · On-site

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

L3Harris Technologies

IT Support Technician

Sunrise, FL · On-site

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

Cumming Group

IT Support Technician

Miami, FL

$22.93 - $29.06/hr

We are one of the fastest-growing project and cost management consultancies in the United States ... The IT Support Technician is the initial support level responsible for internal technical support ...

Cumming Group

IT Support Technician

Miami, FL · On-site

$22.93 - $29.06/hr

We are one of the fastest-growing project and cost management consultancies in the United States ... The IT Support Technician is the initial support level responsible for internal technical support ...

L3HHCM20

IT Support Technician

Sunrise, FL · On-site

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

L3HHCM20

IT Support Technician

Melbourne, FL · On-site

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

One More Child

IT Support Specialist

Lakeland, FL · On-site

$23 - $26.45/hr

Finance and Administration JOB SUMMARY One More Child is seeking an IT Support Specialist to ... level of quality. * Effective communication skills, both oral and written, and able to follow ...

New

One Spa World

IT Support Specialist

Coral Gables, FL · On-site

IT Support Specialist The Company One Spa World is a worldwide provider and innovator in the fields ... Handling of Support mailboxes: support ticket creation, resolution of issue, level assignment and ...

Olympus Insurance

IT Support Engineer

Jacksonville, FL · On-site

... IT Support Provide Level 1-3 technical support for employees across the organization, serving as ... the primary point of contact for IT requests. You'll troubleshoot hardware, software, Microsoft 365 ...

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All JobsIt Support Level 1 JobsIt Support Level 1 Jobs in Florida

It Support Level 1 information

What is an IT Support Level 1?

An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.

What are the typical daily responsibilities of an IT Support Level 1?

An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.

What are the key skills and qualifications needed to thrive in the IT Support Level 1 position?

To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.

Is IT support a good entry-level job?

IT Support Level 1 is commonly considered a good entry-level position in the tech industry, as it provides foundational skills in troubleshooting, customer service, and technical tools like ticketing systems. It often requires minimal prior experience and can serve as a stepping stone to higher IT roles or certifications such as CompTIA A+.

What are the easiest entry-level IT Support Level 1 jobs?

Entry-level IT Support Level 1 jobs typically involve basic troubleshooting, hardware setup, and user support, often requiring minimal prior experience. These roles usually require foundational knowledge of operating systems, common software, and basic networking, with certifications like CompTIA A+ being beneficial. They are suitable for individuals starting a career in IT and often offer on-the-job training.

What does level 1 IT support do?

Level 1 IT support involves handling basic technical issues, such as troubleshooting hardware and software problems, resetting passwords, and providing general user assistance. Support staff typically use remote tools and ticketing systems to resolve common issues quickly and escalate more complex problems to higher support levels.

What are the most commonly searched types of It Support Level 1 jobs in Florida?

The most popular types of It Support Level 1 jobs in Florida are:

What are popular job titles related to It Support Level 1 jobs in Florida?

For It Support Level 1 jobs in Florida, the most frequently searched job titles are:

What job categories do people searching It Support Level 1 jobs in Florida look for?

The top searched job categories for It Support Level 1 jobs in Florida are:

What cities in Florida are hiring for It Support Level 1 jobs?

Cities in Florida with the most It Support Level 1 job openings:

It Support Level 1 jobs near you
Infographic showing various It Support Level 1 job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Level 1 IT Support Technician

Viral Technology LLC

Pensacola, FL • On-site

$20 - $24/hr

Full-time

PTO

Posted 5 days ago

Job description

Benefits:
  • Paid time off

Level 1 IT Support TechnicianCompany: Viral-Technology LLC
Location: Pensacola/Gulf Breeze, Florida
Position Type: Full-Time
Compensation: $20–$24 per hour, depending on experience, technical ability, certifications, and customer-service skills
About Viral-Technology
Viral-Technology is a growing managed IT and cybersecurity company serving businesses throughout the Gulf Coast region. We provide responsive technical support, proactive technology management, cybersecurity services, cloud solutions, and strategic IT guidance to our clients.
We are looking for someone who wants more than simply another job. This position is an opportunity for a motivated individual to build a long-term career in technology, continually strengthen their technical abilities, and grow into a position of greater responsibility and leadership within our company.
Position Overview
The Level 1 IT Support Technician will serve as a first point of contact for clients experiencing technical problems. This individual will troubleshoot common issues involving computers, business software, Microsoft 365, printers, user accounts, mobile devices, and network connectivity while delivering a professional and positive client experience.
Previous professional IT experience is helpful, but it is not our only consideration. Attitude, dependability, curiosity, initiative, and a willingness to learn are equally important. We are prepared to invest in the right person—someone who accepts coaching, takes ownership of their work, learns from mistakes, and genuinely wants to advance.
This is not intended to be a position in which someone remains at Level 1 indefinitely. Our goal is to develop a technician who will strengthen their technical skills, take on increasingly complex responsibilities, help improve our processes, mentor future team members, and eventually become a leader within Viral-Technology.
Primary Responsibilities
  • Respond to incoming support requests by phone, email, and ticketing system.
  • Troubleshoot Windows computers, Microsoft 365 applications, user accounts, printers, mobile devices, and basic network connectivity.
  • Set up and configure computers, user accounts, email accounts, software, printers, and other client technology.
  • Accurately document troubleshooting steps, resolutions, client communication, and time worked within each service ticket.
  • Communicate clearly and professionally with clients of varying levels of technical experience.
  • Maintain ownership of assigned tickets and follow through until each issue is resolved or properly transferred.
  • Recognize when an issue requires escalation and provide the next technician with complete and accurate information.
  • Follow established security policies, technical documentation, service procedures, and escalation processes.
  • Assist with workstation deployments, software updates, preventive maintenance, and other technical projects.
  • Continuously develop technical knowledge through hands-on experience, training, certifications, and guidance from senior team members.
  • Contribute ideas that improve client service, internal documentation, efficiency, security, and overall team performance.
What We Are Looking For
The ideal candidate:
  • Is self-motivated and willing to take initiative.
  • Has a genuine interest in computers, networking, cybersecurity, and cloud technology.
  • Enjoys learning how technology works and finding solutions to problems.
  • Approaches troubleshooting methodically and is willing to research unfamiliar issues.
  • Is comfortable asking questions, receiving constructive feedback, and learning from mistakes.
  • Takes responsibility for their work instead of making excuses or waiting for someone else to act.
  • Is dependable, organized, and capable of managing multiple priorities.
  • Communicates professionally and treats clients and coworkers with patience and respect.
  • Understands that strong customer service is just as important as technical ability.
  • Wants to advance both technically and professionally.
  • Has the potential and desire to become a mentor, decision-maker, and leader as the company grows.
Technical Qualifications
  • Basic understanding of Windows computers and common business applications.
  • Familiarity with Microsoft 365, Outlook, OneDrive, and Microsoft Teams is preferred.
  • Basic knowledge of computer hardware, Wi-Fi, networking, printers, mobile devices, and user accounts.
  • Ability to methodically troubleshoot technical problems and research unfamiliar issues.
  • Strong written communication and documentation skills.
  • Ability to communicate technical information clearly to nontechnical users.
  • Previous MSP, help-desk, Active Directory, Entra ID, Intune, cybersecurity, or ticketing-system experience is beneficial but not required.
  • Relevant education or certifications, such as CompTIA A+, Network+, or Microsoft certifications, are helpful but not mandatory.
Compensation
This position pays $20–$24 per hour, depending on the candidate’s experience, technical knowledge, certifications, customer-service skills, and ability to work independently.
Candidates with limited professional IT experience but strong potential may begin near the lower end of the range. Candidates with previous help-desk or MSP experience, relevant certifications, and demonstrated technical ability may qualify for compensation near the upper end.
Growth and Advancement
Viral-Technology believes in developing people from within the organization. Advancement is based on demonstrated ability, dependability, initiative, technical growth, client service, and leadership potential—not simply time in the position.
A successful technician may progress into areas such as:
  • Level 2 technical support
  • Microsoft 365 and cloud administration
  • Network and infrastructure support
  • Cybersecurity operations
  • Client project implementation
  • Technician mentoring and training
  • Help-desk or technical team leadership
We are seeking someone who wants to grow alongside the company and eventually help lead and develop the people who come after them.
What Success Looks Like
Success in this position means becoming someone our clients trust, coworkers can depend on, and leadership can confidently assign greater responsibility to.
The right person will consistently learn, improve, communicate well, take ownership, and demonstrate readiness for the next challenge. Over time, they will develop from an entry-level technician into a trusted technical professional with the skills and judgment necessary to take on more advanced responsibilities within Viral-Technology.