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It Support Level 1 Jobs in California (NOW HIRING)

DMF Lighting

Tech Support Engineer (IT)

Carson, CA · On-site

$70K - $95K/yr

... 1-2 support end-to-end. Responsibilities Helpdesk & End-User Support ● Serve as first point of ... or site-level issues Documentation & Process ● Maintain up-to-date support documentation ...

SpaceX

IT Support Technician

Hawthorne, CA · On-site

$38 - $45/hr

Pay Range: IT Support Technician/Level 1: $29.00 - $35.00/hour IT Support Technician/Level 2: $34.00 - $40.00/hour IT Support Technician/Level 3: $38.00 - $45.00/hour Your actual level and base ...

Sugar Bowl Resort

IT Support Specialist

Norden, CA · On-site

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski ... level Experience with or willingness to learn MDM platforms such as Microsoft Intune Strong ...

Sugar Bowl Resort

IT Support Specialist

CA · On-site

$28 - $40/hr

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski ... at a support level • Experience with or willingness to learn MDM platforms such as Microsoft ...

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All JobsIt Support Level 1 JobsIt Support Level 1 Jobs in California

It Support Level 1 information

What is an IT Support Level 1?

An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.

What are the typical daily responsibilities of an IT Support Level 1?

An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.

What are the key skills and qualifications needed to thrive in the IT Support Level 1 position?

To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.

Is IT support a good entry-level job?

IT Support Level 1 is commonly considered a good entry-level position in the tech industry, as it provides foundational skills in troubleshooting, customer service, and technical tools like ticketing systems. It often requires minimal prior experience and can serve as a stepping stone to higher IT roles or certifications such as CompTIA A+.

What are the easiest entry-level IT Support Level 1 jobs?

Entry-level IT Support Level 1 jobs typically involve basic troubleshooting, hardware setup, and user support, often requiring minimal prior experience. These roles usually require foundational knowledge of operating systems, common software, and basic networking, with certifications like CompTIA A+ being beneficial. They are suitable for individuals starting a career in IT and often offer on-the-job training.

What does level 1 IT support do?

Level 1 IT support involves handling basic technical issues, such as troubleshooting hardware and software problems, resetting passwords, and providing general user assistance. Support staff typically use remote tools and ticketing systems to resolve common issues quickly and escalate more complex problems to higher support levels.

What are the most commonly searched types of It Support Level 1 jobs in California?

The most popular types of It Support Level 1 jobs in California are:

What are popular job titles related to It Support Level 1 jobs in California?

For It Support Level 1 jobs in California, the most frequently searched job titles are:

What job categories do people searching It Support Level 1 jobs in California look for?

The top searched job categories for It Support Level 1 jobs in California are:

What cities in California are hiring for It Support Level 1 jobs?

Cities in California with the most It Support Level 1 job openings:

It Support Level 1 jobs near you
Infographic showing various It Support Level 1 job openings in California as of August 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% In-person job distribution.

IT Support Technician - Level 1

Frontline, LLC - Managed IT Services and IT Support

Sunland, CA

$28 - $30/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 9 days ago

Job description

IT Support Technician

Frontline, LLC - Los Angeles, CA
Full-time hourly 35-37 hours per week $28 - $30 per hour. On-site at a client location

The role

Frontline is hiring an IT Support Technician to work on-site full time at one of our clients - a nonprofit in the Sunland-Tujunga area. You will be their day-to-day IT support and the person on campus who knows how everything is set up.

The work is concrete and has a clear finish line. A new employee starts Monday and needs accounts and a laptop ready. Someone's computer failed and needs replacing today. Staff can't do their jobs when technology gets in the way, and you are the reason it doesn't.

You will be based primarily at the Sunland campus, with occasional travel to satellite offices in Foothill, Van Nuys, West Hollywood, or Upland. Work-related driving on the clock is reimbursed at $0.70 per mile.

What you'll do
  • Set up new employees end to end - create their accounts and access, then build and deliver their laptop and mobile device
  • Replace and upgrade computers, moving users and their data onto new hardware
  • Close out accounts and access when employees leave
  • Handle daily support: password and multi-factor resets, lockouts, printers, VPN, network drives, and application issues
  • Keep documentation and equipment records accurate, and write clear notes on every ticket
Who you are
  • Must possess strong IT troubleshooting skills
  • Outstanding customer service skills
  • Ability to discuss technical information with non-technical individuals
  • Ability to handle urgent IT support needs in a calm, respectful, and efficient manner
  • Excellent work ethic and commitment to job responsibilities.
  • Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally
  • Helpful: CompTIA A+, ticketing or RMM experience, mobile device management, basic networking, bilingual English/Spanish.
Before you start

Because of where you will be working, this role requires a motor vehicle report, a pre-employment physical, drug screening, and TB test, Live Scan fingerprinting and background clearance, and a behind-the-wheel driving assessment. Once everything clears, you will complete CPR/First Aid certification, orientation, and de-escalation training during your first days.

Requirements

  • Two or more years in hands-on IT support, or a strong technical foundation with real setup experience
  • Prior experience where you had to configure, deploy, troubleshoot and resolve issues related to software, hardware, peripheral devices, servers, networks and other applications specific to the end users.
  • Experience creating user accounts in Active Directory, Microsoft 365 / Entra ID, or Google Workspace
  • Comfortable building and troubleshooting Windows computers, including domain join
  • Basic macOS familiarity, or the ability to get there quickly
  • Clear communication - you will be working with staff in person all day
  • Frequently required to sit and stand for extended periods of time and use hands to operate computer keyboard, mouse, telephone and basic office equipment. Normal Office, light work (lift up to 50 lbs).
  • Attend onboarding with our Learning & Development team and complete additional mandated training, including CPR/First Aid certification, New Employee Orientation, and verbal de-escalation training
  • A valid California driver's license with at least three years of clean driving history, and a reliable personal vehicle
  • Ability to pass a background check

Benefits

    • Medical
    • Dental
    • Vision
    • Life Insurance
    • Sick time (available within 3 months of employment)
    • Personal time (available within 4 months of employment)
    • Vacation time (available within 6 months of employment)
    • Paid holidays: MLK Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and the day after
    • Wellness Week: December 25-January 1 (paid week off)

Apply