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Help Desk Computer Technician Jobs (NOW HIRING)

City of Madera

Computer Technician I

Madera, CA

$58K - $74K/yr

... help desk when system failures or dysfunctions occur. Primary Responsibilities The Computer ... The Computer Technician I is distinguished from the Computer Technician II in that incumbents in ...

Sentrillion

Help Desk Technician- Level II

Sierra Vista, AZ · On-site

$19 - $21/hr

Are you a talented and experienced computer technician looking for an exciting opportunity to showcase your skills? Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra ...

Sentrillion

Help Desk Technician- Level II

Sierra Vista, AZ · On-site

$19 - $21/hr

Are you a talented and experienced computer technician looking for an exciting opportunity to showcase your skills? Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra ...

Sentrillion

Help Desk Technician- Level II

Sierra Vista, AZ

$17.75 - $24/hr

Are you a talented and experienced computer technician looking for an exciting opportunity to showcase your skills? Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start ... The NOC Technician will be an IT professional who provides technical assistance on computer systems ...

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

Help Desk Technician Will respond to texts, emails, and calls on technical issues. In addition, the ... Candidates with a college degree in computer science, network administration, or computer ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

Providing basic computer training. Help Desk Technician Requirements: * 2+ years of customer ... service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting ...

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

Providing basic computer training. Help Desk Technician Requirements: * 2+ years of customer ... service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written ...

Musco Sports Lighting

Computer Technician

Oskaloosa, IA · On-site

$17.25 - $22.75/hr

Computer Technician The Musco Information Technology Team has an opening for a Computer Technician ... Accurately document details related to client support issues in the help desk ticketing system and ...

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Help Desk Computer Technician information

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How much do help desk computer technician jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for help desk computer technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk Computer Technicians are still essential for complex issues, customer interaction, and system management. AI tools can augment technicians' work but do not fully replace the need for human oversight and problem-solving skills in IT support roles.

What does a helpdesk technician do?

A help desk computer technician provides technical support to users by diagnosing and resolving hardware, software, and network issues. They often troubleshoot problems remotely or in person, document solutions, and may use tools like ticketing systems and diagnostic software to ensure efficient service.

Is helpdesk a good entry-level IT job?

Help desk computer technician roles are common entry-level IT positions that involve troubleshooting hardware and software issues, providing user support, and maintaining computer systems. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT. These roles can provide valuable experience and a foundation for advancing into more specialized IT positions.

What is the difference between Help Desk Computer Technician vs Technical Support Specialist?

AspectHelp Desk Computer TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, on-site or remoteCall centers, remote support
Primary ResponsibilitiesDiagnose and resolve hardware/software issuesAssist with software troubleshooting and user support
Industry UsageIT support, tech companies, corporateIT, telecommunications, customer service

Help Desk Computer Technicians focus on diagnosing hardware and software problems, often providing on-site or remote support. Technical Support Specialists typically handle software issues and user inquiries, often via phone or remote access. Both roles require similar certifications and work in IT support environments, but their primary tasks and interaction methods differ slightly.

How do I become a help desk technician?

To become a help desk computer technician, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and operating systems. Many employers prefer candidates with certifications such as CompTIA A+ and good customer service skills; some roles may require an associate degree in information technology or a related field. Gaining hands-on experience through internships or entry-level IT positions can also improve job prospects.

What are some common challenges faced by Help Desk Computer Technicians, and how can they effectively manage them?

Help Desk Computer Technicians often encounter challenges such as troubleshooting a wide variety of technical issues, handling multiple support tickets simultaneously, and communicating complex solutions to users with varying technical backgrounds. To manage these challenges effectively, technicians benefit from strong problem-solving skills, clear communication, and the ability to prioritize tasks based on urgency. Collaborating with team members and staying updated on the latest technology trends also helps ensure efficient support and continuous professional growth.

What are the key skills and qualifications needed to thrive as a Help Desk Computer Technician, and why are they important?

To thrive as a Help Desk Computer Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for resolving user issues efficiently. Strong communication, patience, and problem-solving abilities help technicians deliver effective support and build user trust. These skills ensure timely resolution of technical problems and maintain smooth IT operations in any organization.

What does a Help Desk Computer Technician do?

A Help Desk Computer Technician provides technical support and troubleshooting assistance to users experiencing hardware, software, or network issues. They respond to help desk tickets, diagnose problems, and offer solutions either remotely or in person. These technicians also help with installing and configuring computer systems, maintaining IT equipment, and ensuring that all users can work efficiently. Their role is essential for keeping an organization’s technology running smoothly and minimizing downtime.
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Help Desk Computer Technician jobs near you
Computer Technician I

Computer Technician I

City of Madera

Madera, CA

$58K - $74K/yr

Full-time

Posted 4 days ago

Job description

Overview Under supervision, performs general technical support functions, including physical installation, assembly, configuration and maintenance of the personal computer network linking all City departments. Troubleshoots and upgrades computer hardware, software, personal computer networks, peripheral equipment and City-wide electronic mail systems; assesses user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to City staff; and performs related work as required. An essential element of this classification is the provision of prompt and effective problem-solving and troubleshooting to City employees through a centralized help desk when system failures or dysfunctions occur.

Primary Responsibilities The Computer Technician I is a computer-related professional level class responsible for the development, administration, and maintenance of all City departments' local and wide area computer network systems including security, integrity, and documentation. The Computer Technician I is distinguished from the Computer Technician II in that incumbents in the latter acts as Lead Technicians and perform the more complex customer support activities requiring knowledge of the full range of service request and problem resolution assignments applicable to the City's information technology infrastructure. A Computer Technician I may be considered for promotion to Computer Technician II at the recommendation of the department head, subject to approval by the City Manager, based on meeting the minimum qualifications for the position and satisfactory work performance that supports promotion.

Minimum Qualifications Possess at least two (2) years of computer systems employment in the following areas: microcomputer hardware and software installation and maintenance; user (Help-desk) support; and large data base file maintenance and user support. An Associate's Degree in Computer Science or a related field from an accredited college or university may be substituted for work experience. High School Diploma or Equivalent Possession of, or the ability to obtain, a valid class C California driver's license Special Requirements: Incumbent must be able to pass a criminal background investigation prior to employment because the position will work on Citywide computer systems which hold confidential information, as well as systems connected to the California Department of Justice.

Additional Information Only those applicants who meet the qualification standards of this position by the application filing deadline will be allowed to participate in the examination process. Examination scores determine standing on Civil Service eligibility lists. The City Manager, upon recommendation of the department head, will make the final selection and appointment from the established eligibility list.

Appointment will be contingent upon an extensive background check, pre-employment physical and drug screen. The examination process may consist of the following parts: Application Package Review: Qualifying Only; Written Exam; Pass/Fail, Oral Interview: 100% Weight Value. Candidates must earn a score of 70% or higher to be considered for the eligibility list.

Applicants who require special examination accommodations due to a disability should contact the Human Resources Department five (5) business days prior to any scheduled examination at (559) 661-5404. Applicants may be eligible for Veteran's Preference Points (5 points) and should attach a DD214 to their employment application for consideration of this preference

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