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Help Desk Computer Technician Jobs (NOW HIRING)

Musco Sports Lighting

Computer Technician

Oskaloosa, IA · On-site

$17.25 - $22.75/hr

Computer Technician The Musco Information Technology Team has an opening for a Computer Technician ... Accurately document details related to client support issues in the help desk ticketing system and ...

Musco Sports Lighting

Computer Technician

Oskaloosa, IA · On-site

$17.25 - $22.75/hr

Computer Technician The Musco Information Technology Team has an opening for a Computer Technician ... Accurately document details related to client support issues in the help desk ticketing system and ...

Lids

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

Position Summary Under general direction, the Help Desk Technician performs a variety of computer systems administration and technical support tasks across the organization. This role supports PC ...

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

We are looking for a competent full time Helpdesk technician to provide support both remotely and ... You should have the ability to diagnose and resolve technical issues, both computer and network ...

Care Network

Help Desk Technician

Valley Stream, NY · On-site

$21 - $28.25/hr

We are looking for a competent full time Helpdesk technician to provide support both remotely and ... You should have the ability to diagnose and resolve technical issues, both computer and network ...

Interface

Be Seen First

Help Desk Technician

Scottsdale, AZ · On-site

$23 - $27/hr

The IT Help Desk Support Technician serves as the first point of contact for employees requiring ... Configure and install computer peripherals, including monitors, printers, scanners, and other ...

New

FAT Brands Inc

Help Desk Technician

Lexington, KY · On-site

$40K - $50K/yr

Help Desk Technicians are the primary point of contact for all users of technology seeking ... such as computer information systems. · Previous work experience in the restaurant industry ...

New

City of Richmond, Texas

Help Desk Technician

Richmond, TX · On-site

$16.25 - $22/hr

As a Help Desk Technician, you will assist the IT department with the deployment, support, and maintenance of the City's computer equipment and software. This role serves as the first point of ...

New

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical ... Strong understanding of computer hardware, software, and network connectivity * Experience with ...

Rubicon

Help Desk Technician

Atlanta, GA

$19.25 - $26/hr

Job Title: Technician, Help Desk Location: Remote/Hybrid - USA Reports to: Manager, Help Desk ... High school diploma and Associate's degree in Information Technology, Computer Science, or a ...

New

Brewer Science

Help Desk Technician

Rolla, MO · On-site

$19.75 - $26.50/hr

... position as a Help Desk Technician. This role involves providing IT support to employees ... computer-related technology. • Accurately log, document, and track support requests and ...

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Help Desk Computer Technician information

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How much do help desk computer technician jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for help desk computer technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk Computer Technicians are still essential for complex issues, customer interaction, and system management. AI tools can augment technicians' work but do not fully replace the need for human oversight and problem-solving skills in IT support roles.

What does a helpdesk technician do?

A help desk computer technician provides technical support to users by diagnosing and resolving hardware, software, and network issues. They often troubleshoot problems remotely or in person, document solutions, and may use tools like ticketing systems and diagnostic software to ensure efficient service.

Is helpdesk a good entry-level IT job?

Help desk computer technician roles are common entry-level IT positions that involve troubleshooting hardware and software issues, providing user support, and maintaining computer systems. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT. These roles can provide valuable experience and a foundation for advancing into more specialized IT positions.

What is the difference between Help Desk Computer Technician vs Technical Support Specialist?

AspectHelp Desk Computer TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, on-site or remoteCall centers, remote support
Primary ResponsibilitiesDiagnose and resolve hardware/software issuesAssist with software troubleshooting and user support
Industry UsageIT support, tech companies, corporateIT, telecommunications, customer service

Help Desk Computer Technicians focus on diagnosing hardware and software problems, often providing on-site or remote support. Technical Support Specialists typically handle software issues and user inquiries, often via phone or remote access. Both roles require similar certifications and work in IT support environments, but their primary tasks and interaction methods differ slightly.

How do I become a help desk technician?

To become a help desk computer technician, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and operating systems. Many employers prefer candidates with certifications such as CompTIA A+ and good customer service skills; some roles may require an associate degree in information technology or a related field. Gaining hands-on experience through internships or entry-level IT positions can also improve job prospects.

What are some common challenges faced by Help Desk Computer Technicians, and how can they effectively manage them?

Help Desk Computer Technicians often encounter challenges such as troubleshooting a wide variety of technical issues, handling multiple support tickets simultaneously, and communicating complex solutions to users with varying technical backgrounds. To manage these challenges effectively, technicians benefit from strong problem-solving skills, clear communication, and the ability to prioritize tasks based on urgency. Collaborating with team members and staying updated on the latest technology trends also helps ensure efficient support and continuous professional growth.

What are the key skills and qualifications needed to thrive as a Help Desk Computer Technician, and why are they important?

To thrive as a Help Desk Computer Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for resolving user issues efficiently. Strong communication, patience, and problem-solving abilities help technicians deliver effective support and build user trust. These skills ensure timely resolution of technical problems and maintain smooth IT operations in any organization.

What does a Help Desk Computer Technician do?

A Help Desk Computer Technician provides technical support and troubleshooting assistance to users experiencing hardware, software, or network issues. They respond to help desk tickets, diagnose problems, and offer solutions either remotely or in person. These technicians also help with installing and configuring computer systems, maintaining IT equipment, and ensuring that all users can work efficiently. Their role is essential for keeping an organization’s technology running smoothly and minimizing downtime.
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Help Desk Computer Technician jobs near you
Computer Technician

Computer Technician

Musco Sports Lighting

Oskaloosa, IA • On-site

$17.25 - $22.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Computer Technician

The Musco Information Technology Team has an opening for a Computer Technician at our Oskaloosa office. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!

Hear why we are #TeamMusco

Essential Criteria:

  • AA Degree and 1 year of experience or three years of related experience preferred
  • Familiarity with network-based hardware and software, working knowledge of personal computers, network cards, Windows 11, Mac OS, email, VOIP, and broadband technologies (i.e. VPN, Cable, DSL, WiFi, Cellular)
  • Strong interpersonal and communication skills
  • Demonstrates ease of presenting materials
  • Proven ability to troubleshoot
  • Strong attention to detail
  • Ability to provide service at all levels of the organization
  • Innovative problem-solving with a team-oriented mindset

Roles and Responsibilities:

  • Provide exceptional customer service when responding to IS Service Center requests via phone and email
  • Accurately document details related to client support issues in the help desk ticketing system and complete tickets/tasks efficiently
  • Troubleshoot hardware, software, and telephone problems, providing solutions to restore functionality
  • Offer timely technical support and teach users how to utilize computers and phones
  • Perform hardware, software, and telephone installations, including upgrades as necessary
  • Perform regular scheduled maintenance and update information when switching hardware
  • Maintain accurate inventory information
  • Develop computer-related training content and lead training

Who is Musco:

Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.

Team Culture and Partnerships:

At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. We have a generous benefit package created with the Team in mind. It includes varying health insurance plans, vision and dental insurance, PTO, 401k, profit sharing, and more!

As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships.

At Musco, we make it happen and want you to be a part of it.

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