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Help Desk Computer Technician Jobs (NOW HIRING)

Rubicon Global

Help Desk Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Job Title: Technician, Help Desk Location: Remote/Hybrid - USA Reports to: Manager, Help Desk ... High school diploma and Associate's degree in Information Technology, Computer Science, or a ...

New

The Rockridge Group

Help Desk Technician

Hackensack, NJ · On-site

$21.75 - $29.50/hr

TITLE: HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with ... Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly ...

GDIT

Help Desk Technician

Oklahoma City, OK

$19.12 - $25.88/hr

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with ... Capable of using a computer system to track questions and answers, as well as enter orders.

New

Centex Technologies

Computer Help Desk II

Killeen, TX · On-site

$18 - $24.25/hr

Centex Technologies seeks a Computer Help Desk II to provide second-level end-user support for ... The role is designed for a technician who can independently resolve common desktop and application ...

Centex Technologies

Computer Help Desk II

Killeen, TX

$18 - $24.25/hr

Description Centex Technologies seeks a Computer Help Desk II to provide second-level end-user ... The role is designed for a technician who can independently resolve common desktop and application ...

Loram

Help Desk Technician

Hamel, MN

$21.50 - $29/hr

The role of the Help Desk Technician resources at Loram is the first line of support for business ... Strong working knowledge of Computer Hardware, Windows 10+, standard MSO 365 business applications ...

Loram

Help Desk Technician

Hamel, MN · On-site

$21.50 - $29/hr

The role of the Help Desk Technician resources at Loram is the first line of support for business ... Strong working knowledge of Computer Hardware, Windows 10+, standard MSO 365 business applications ...

GDIT

Help Desk Technician

Oklahoma City, OK

$19.12 - $25.88/hr

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with ... Capable of using a computer system to track questions and answers, as well as enter orders.

New

The Rockridge Group

Help Desk Technician

Hackensack, NJ · On-site

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join ... Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly ...

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Help Desk Computer Technician information

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How much do help desk computer technician jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for help desk computer technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk Computer Technicians are still essential for complex issues, customer interaction, and system management. AI tools can augment technicians' work but do not fully replace the need for human oversight and problem-solving skills in IT support roles.

What does a helpdesk technician do?

A help desk computer technician provides technical support to users by diagnosing and resolving hardware, software, and network issues. They often troubleshoot problems remotely or in person, document solutions, and may use tools like ticketing systems and diagnostic software to ensure efficient service.

Is helpdesk a good entry-level IT job?

Help desk computer technician roles are common entry-level IT positions that involve troubleshooting hardware and software issues, providing user support, and maintaining computer systems. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT. These roles can provide valuable experience and a foundation for advancing into more specialized IT positions.

What is the difference between Help Desk Computer Technician vs Technical Support Specialist?

AspectHelp Desk Computer TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, on-site or remoteCall centers, remote support
Primary ResponsibilitiesDiagnose and resolve hardware/software issuesAssist with software troubleshooting and user support
Industry UsageIT support, tech companies, corporateIT, telecommunications, customer service

Help Desk Computer Technicians focus on diagnosing hardware and software problems, often providing on-site or remote support. Technical Support Specialists typically handle software issues and user inquiries, often via phone or remote access. Both roles require similar certifications and work in IT support environments, but their primary tasks and interaction methods differ slightly.

How do I become a help desk technician?

To become a help desk computer technician, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and operating systems. Many employers prefer candidates with certifications such as CompTIA A+ and good customer service skills; some roles may require an associate degree in information technology or a related field. Gaining hands-on experience through internships or entry-level IT positions can also improve job prospects.

What are some common challenges faced by Help Desk Computer Technicians, and how can they effectively manage them?

Help Desk Computer Technicians often encounter challenges such as troubleshooting a wide variety of technical issues, handling multiple support tickets simultaneously, and communicating complex solutions to users with varying technical backgrounds. To manage these challenges effectively, technicians benefit from strong problem-solving skills, clear communication, and the ability to prioritize tasks based on urgency. Collaborating with team members and staying updated on the latest technology trends also helps ensure efficient support and continuous professional growth.

What are the key skills and qualifications needed to thrive as a Help Desk Computer Technician, and why are they important?

To thrive as a Help Desk Computer Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for resolving user issues efficiently. Strong communication, patience, and problem-solving abilities help technicians deliver effective support and build user trust. These skills ensure timely resolution of technical problems and maintain smooth IT operations in any organization.

What does a Help Desk Computer Technician do?

A Help Desk Computer Technician provides technical support and troubleshooting assistance to users experiencing hardware, software, or network issues. They respond to help desk tickets, diagnose problems, and offer solutions either remotely or in person. These technicians also help with installing and configuring computer systems, maintaining IT equipment, and ensuring that all users can work efficiently. Their role is essential for keeping an organization’s technology running smoothly and minimizing downtime.
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Help Desk Computer Technician jobs near you

Help Desk Technician

Rubicon Global

Atlanta, GA • On-site

$19.25 - $26/hr

Full-time

Posted 4 days ago

New

Job description

Job Title: Technician, Help Desk
Location: Remote/Hybrid - USA
Reports to: Manager, Help Desk
Department Name: Information Technology
Job Type: Full Time, Exempt
Position Summary
The Help Desk Technician is responsible for providing first-level technical support to internal users across the organization. Reporting to the Help Desk Manager, you will play a crucial role in ensuring the smooth operation of IT systems and services that support Rubicon's mission to drive environmental innovation. This role will collaborate with IT and Customer Support departments to resolve technical issues, maintain system up time, and enhance user productivity. The goal will be to deliver timely, professional, and effective technical support to all employees.
Essential Duties & Key Responsibilities
  • Serve as the first point of contact for users seeking technical assistance via phone, email, or the ticketing system.
  • Diagnose and resolve hardware, software, and network issues on Windows and Mac platforms.
  • Support enterprise applications including Microsoft 365, Intune, Entra, and internal waste management platforms.
  • Set up and configure new user accounts, workstations, and mobile devices.
  • Maintain accurate documentation of issues, solutions, and user interactions in the help desk system.
  • Ability to work after hours or in an on-call rotation as needed.
  • Escalate unresolved issues to appropriate IT personnel and follow up to ensure resolution.
  • Assist with onboarding and offboarding processes, including provisioning and deprovisioning of accounts and equipment.
  • Monitor system performance and report anomalies or outages to the IT team.
  • Provide IT support to hybrid and field-based employees.
  • Participate in IT projects and initiatives to improve service delivery and system reliability.
  • Ability to travel and/or work onsite up to 5% on an annual basis.
  • Performs other duties as assigned or apparent.

Supervisory Responsibilities:
  • This job has no supervisory responsibilities

Experience & Qualifications:
  • High school diploma and Associate's degree in Information Technology, Computer Science, or a related field required. Bachelor's degree preferred.
  • Two (2) to four (4) years of experience in a help desk or technical support role.
  • Strong knowledge of Windows and macOS operating systems, Microsoft 365, Intune and common enterprise applications.
  • Experience in supporting remote users and troubleshooting network connectivity issues.
  • Proficiency with help desk ticketing systems (e.g., Zendesk, ServiceNow).
  • Excellent communication and customer service skills.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Ability to work independently while also being a team player who thrives in a collaborative environment.
  • Discretion and trustworthiness in handling sensitive information and supporting high-level strategic initiatives.

Physical Demands and Working Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
  • While performing the duties of this job in a home office setting, the employee is regularly required to work on a computer for extended periods of time.
  • Frequent use of a computer requires fine motor skills and hand-eye coordination.
  • Ability to sit for extended periods while working from home or a designated workspace.
  • Ability to perform tasks that require sustained attention and focus.
  • Occasional lifting of materials up to 25 pounds.
  • Travel to attend team meetings may be required.
  • To facilitate working from home, and as a requirement for this role, the employee must provide reliable internet connection with sufficient bandwidth to execute all job functions and technology setup conducive to remote work. The company laptop will be provided.
  • A quiet, distraction-free workspace is required for maintaining productivity.
  • Collaboration with team members may occur through virtual meetings and communication platforms.

About Rubicon
Rubicon is a leading provider of technology-based waste and recycling solutions for waste generators, helping them to understand, manage, and reduce waste.
We provide multi-location businesses with an all-in-one waste and recycling solution, offering deep insights into your waste streams to enable informed decision-making and actions across all your locations. We help customers achieve sustainability goals with tailored zero waste solutions, leveraging our longstanding relationships with more than 8,000 vendors and hauler partners.
Rubicon is an Equal Employment Opportunity Employer. We also maintain a Drug-Free Workplace.
Rubicon is committed to sustainability and will rely on all employees to serve as an advocate for Environmental Social and Governance (ESG) both internally and externally to help grow the Company's ESG objectives.
  • Environment: Contribute, measurably, to Rubicon's carbon reduction goal and circular economy efforts
  • Social: Support Rubicon's efforts to cultivate/promote racial and gender equity
  • Governance: Advance Rubicon's commitment to best-in-class governance practices

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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