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It Support Level 1 Jobs (NOW HIRING)

All Lines Technology

IT Support Technician

Pittsburgh, PA · On-site

$20.75 - $28.75/hr

All Lines Technology is seeking an onsite IT Support Specialist in Pittsburgh! The IT Support ... Deliver white-glove, executive-level support to C-suite and senior leadership, ensuring ...

CenCore LLC

IT Field Support Level I

Columbia, MD · On-site

Description We are seeking a Voice IT Field Support Specialist - Level 1 to provide on-site and remote technical support for computer, communications, and teleconferencing systems within a cleared ...

AOPA

Tech Customer Support

Frederick, MD · On-site

$37K - $46K/yr

High school diploma or equivalent 1 year of experience in a Level 1 IT support role Must have hands-on experience providing end-user support in a professional environment, including desktop support ...

Upstart

IT Support Analyst

New York, NY · On-site

Minimum Qualifications * 2+ years of experience in a technical support, IT support, or customer service environment supporting macOS. * 2+ years of experience providing first- and second-level ...

Sofidel

IT Support Specialist

Lewiston, ID · On-site

Provide first-level technical support to end users via a centralized ticketing system, phone, and ... Associate's or Bachelor's degree in Information Technology or related field preferred. * 1-3 years ...

EmergeOrtho

IT Support Specialist

Greensboro, NC

Join EmergeOrtho as our IT Support Specialist! EmergeOrtho is committed to being the trusted leader ... The specialist promotes efficient utilization of resources while maintaining a high level of ...

Simons Foundation

Manager, IT Support

New York, NY · On-site

$99K - $125K/yr

POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations ... Implement strategies to meet or exceed performance targets and service level agreements (SLAs)

DYOPATH

IT Support Specialist

Sanford, NC · On-site

$25/hr

Grow & Thrive - DYOPATH supports professional development through collaboration, process improvement, and exposure to enterprise-level IT systems. * Award-Winning Culture - Recognized for outstanding ...

L3Harris Technologies

IT Support Technician

Sunrise, FL

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

... IT Support Specialist Qualifications: - 1+ years of IT experience with client, server, and network service delivery. - 2+ years or experience with networking concepts such VPN environments and Multi ...

Drive

IT Support Specialist

Bellevue, OH · On-site

We are seeking a knowledgeable IT Support Specialist to join our team in Bellevue, OH. The ideal ... Our team of experts is committed to delivering the highest level of service and support to ensure ...

Connection

Be Seen First

IT Support Technician

Chicago, IL · Remote

$38 - $40/hr

Job Title: Part-Time IT Support Technician (Remote) Location: 100% Remote (U.S.) Duration: Contract ... Escalate advanced networking, infrastructure, and high-level technical issues to the appropriate ...

Rivet Industries

IT Support Technician

San Jose, CA · On-site

$25.25 - $34.50/hr

Required : • 1+ years in a help desk, desktop support, or IT support role • Hands-on experience with Windows 10/11 and macOS. • Working knowledge of TCP/IP networking, DNS, DHCP, and Wi-Fi ...

True Anomaly

IT Support Analyst

Denver, CO

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees ... Work environment -the work environment; temperature, noise level, inside or outside, or other ...

Compass Group

IT Support Technician

Evanston, IL · On-site

$27 - $30/hr

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part ... Certain positions may require Florida Level 2 background screening. Details: Associates of Levy are ...

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All JobsIt Support Level 1 Jobs

It Support Level 1 information

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$14

$25

$37

How much do it support level 1 jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the It Support Level 1 position, and why are they important?

To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.

What is level 1 and level 2 in IT?

In IT support, Level 1 technicians handle basic issues such as password resets and hardware troubleshooting, often using remote tools and standard procedures. Level 2 technicians address more complex problems that require deeper technical knowledge, diagnostics, and sometimes escalation to specialized teams or advanced tools.

What jobs pay 4000 a week without a degree?

An IT Support Level 1 role typically does not pay $4,000 a week; such high earnings usually require advanced skills, certifications, or experience. Jobs that can pay this amount without a degree often include specialized trades, sales positions, or freelance work in fields like real estate or consulting. High-paying roles without degrees are rare and often depend on performance and skill level rather than formal education alone.

What are L1 support roles and responsibilities?

L1 support roles involve providing initial technical assistance to users by troubleshooting common hardware, software, and network issues. Responsibilities include answering support calls, documenting problems, and escalating complex issues to higher support levels when necessary. Basic knowledge of operating systems, remote tools, and customer service skills are essential for this position.

What is an IT Support Level 1 job?

An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.

What does level 1 IT support do?

Level 1 IT support involves handling basic technical issues, such as troubleshooting hardware and software problems, resetting passwords, and providing initial assistance to users. Support technicians often use remote tools and follow standard procedures to resolve common issues quickly and escalate more complex problems to higher support levels.

What are the typical daily responsibilities of an IT Support Level 1 technician?

An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.

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What cities are hiring for It Support Level 1 jobs? Cities with the most It Support Level 1 job openings:
What are the most commonly searched types of It Support Level 1 jobs? The most popular types of It Support Level 1 jobs are:
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It Support Level 1 jobs near you
Infographic showing various It Support Level 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.
IT Support Technician

IT Support Technician

All Lines Technology

Pittsburgh, PA • On-site

$20.75 - $28.75/hr

Full-time

Posted 29 days ago

All Lines Technology rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

153rd of 210 rated it services

Job description

All Lines Technology is seeking an onsite IT Support Specialist in Pittsburgh! The IT Support Specialist is responsible for providing technical assistance and support to users across the organization, including high-level executive leadership. This role involves troubleshooting hardware, software, video conferencing systems, Apple iOS/macOS devices, and network-related issues, ensuring optimal performance of computing operations, and delivering a high-touch, white-glove customer service experience.
Key Responsibilities
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and mobile devices (including Apple iOS and macOS platforms).
  • Deliver white-glove, executive-level support to C-suite and senior leadership, ensuring professionalism, discretion, and urgency in all interactions.
  • Respond to user inquiries regarding computer software, hardware, and mobile device operation to resolve issues efficiently.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Oversee the daily performance and reliability of computer systems and end-user devices.
  • Set up equipment for employee use, including workstations, mobile devices, and conferencing tools, ensuring proper installation and configuration.
  • Read technical manuals, confer with users, or conduct diagnostics to investigate and resolve issues.
  • Escalate major hardware or software problems to vendors or specialized technicians as needed.
  • Develop training materials and provide user training on hardware, software, and mobile device usage.
  • Maintain records of data communication transactions, issues, resolutions, and installation activities.
  • Provide support for audio-visual technology, including setup, troubleshooting, and maintenance of AV equipment for meetings, presentations, and executive events.
  • Support AV technologies such as AirMedia, Zoom, Microsoft Teams, sound systems, and interactive whiteboards.
  • Perform basic system administration tasks, including user account management, permissions, and group policy support.
  • Perform basic network administration tasks, including configuring and troubleshooting devices, managing IP addresses, and supporting network security efforts.
  • Support and manage Apple ecosystem devices, including iPhones, iPads, and MacBooks, ensuring seamless integration with enterprise systems.

Minimum Qualifications
  • Associate's degree in Information Technology, Computer Science, or a related field.
  • Proven experience as a Computer Support Specialist or similar role.
  • Strong technical background with advanced troubleshooting and problem-solving skills.
  • Experience supporting Apple iOS/macOS devices in an enterprise environment.
  • Demonstrated ability to provide high-level customer service, including executive (C-suite) support.
  • Familiarity with multiple operating systems and platforms (Windows and macOS).
  • Ability to troubleshoot and resolve hardware, software, mobile device, and networking issues.
  • Excellent analytical, communication, and interpersonal skills.
  • Ability to stay current with emerging technologies and train end users effectively.

Preferred Skills
  • Experience with Windows Active Directory, Office 365, Remote Desktop Services, SharePoint, SQL, and application servers.
  • Experience supporting Apple Business Manager, MDM solutions (e.g., Jamf, Intune), and mobile device management.
  • Experience with Crestron solutions, Zoom, Microsoft Teams, and other conferencing platforms.
  • Knowledge of network design, server architecture, and systems integration.
  • Ability to work independently while collaborating effectively with cross-functional teams.
  • Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced environment.
  • Professional demeanor with the ability to interact confidently with executive stakeholders

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