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It Support Level 1 Jobs (NOW HIRING)

GOODWILL CENTRAL COAST

IT Support Technician

Salinas, CA · On-site

$27 - $28/hr

Position Summary The IT Support Technician provides first-level technical support for employees across retail stores, administrative offices, warehouse operations, and donation centers. This role ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Provide onsite and remote Tier 1-2 IT support for workstations, applications, operating systems, and user accounts. * Manage and prioritize helpdesk tickets, ensuring efficient resolution or ...

4Insite, LLC

IT & Support Lead

Sacramento, CA · On-site

$80K - $85K/yr

IT & Support Lead Compensation: $80,000-$85,000 per yearJob OverviewThe IT & Support Lead is ... The noise level in the work environment is usually quiet.Benefits:SBM offers comprehensive benefit ...

Braven

IT Support Specialist

Chicago, IL · On-site

Associate's Degree in Information Technology, Computer Science, or a related field, or equivalent experience * 1-2 years of IT support/helpdesk experience (relevant internship or coursework ...

Jobtailor

IT Support Specialist

Los Angeles, CA · On-site

* Serve as the first point of contact for all IT support requests across the agency * Triage, prioritize, resolve, document, and escal...! help desk tickets * Troubleshoot Windows and macOS laptops ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist supports and manages, in coordination ... This position requires you to be onsite 1 day a week and will change to 3 days a week in the future.

Industrious Ventures

IT Support Specialist

Folsom, CA · On-site

Provide hands-on Tier 1-3 IT support for users at the Folsom site, including hardware, software, operating systems, access, collaboration tools, peripherals, and meeting-room technology. * Respond to ...

Burjline Builders

Remote IT Support

New York, NY · On-site +1

$25 - $35/hr

Job Title: Remote IT Support Company: TauRx Therapeutics Location: Remote Employment Type ... With decades of research and recent advancements in clinical trials, we aim to address one of the ...

Next Step Systems

IT Support Specialist

Tucson, AZ · On-site

IT Support Specialist, Tucson, AZ Under direct supervision, the IT Support Specialist will install ... plus 1 year of hands-on workplace experience with computer hardware and software systems ...

Ouzinkie Native Corporation

SUMMARY Provide expert-level technical direction and guidance to IT support staff, assigning daily tasks and complex technical work based on operational priorities and staff capabilities. Serve as ...

Augment Professional Services

Job Title IT Support Specialist Location / Worksite Onsite / Hybrid (as required by client project ... Providing Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and business ...

SPS North America

IT Support

Chicago, IL · On-site

$18 - $19/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard ... Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the ...

Jerritt Canyon

IT Support Specialist

Elko, NV · On-site

The above duties and responsibilities are representative of the nature and level of work assigned ... IT support, system administration, or network administration.Experience in mining or heavy ...

Next Step Systems

IT Support Specialist

Tucson, AZ · On-site

IT Support Specialist, Tucson, AZ The IT Support Specialist will install, modify and make minor ... one (1) year hands-on (workplace) experience with computer hardware and software systems ...

GoTriangle

IT Support Specialist

Durham, NC

The IT Support Specialist is the first point of contact for all technical support needs within ... Provide first-level troubleshooting for hardware, software, network, and peripheral issues.

SPS North America

IT Support

Chicago, IL · On-site

$18 - $19/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard ... Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the ...

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It Support Level 1 information

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$37

How much do it support level 1 jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for it support level 1 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an IT Support Level 1?

An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.

What are the typical daily responsibilities of an IT Support Level 1?

An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.

What are the key skills and qualifications needed to thrive in the IT Support Level 1 position?

To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.

Is IT support a good entry-level job?

IT Support Level 1 is commonly considered a good entry-level position in the tech industry, as it provides foundational skills in troubleshooting, customer service, and technical tools like ticketing systems. It often requires minimal prior experience and can serve as a stepping stone to higher IT roles or certifications such as CompTIA A+.

What are the easiest entry-level IT Support Level 1 jobs?

Entry-level IT Support Level 1 jobs typically involve basic troubleshooting, hardware setup, and user support, often requiring minimal prior experience. These roles usually require foundational knowledge of operating systems, common software, and basic networking, with certifications like CompTIA A+ being beneficial. They are suitable for individuals starting a career in IT and often offer on-the-job training.

What does level 1 IT support do?

Level 1 IT support involves handling basic technical issues, such as troubleshooting hardware and software problems, resetting passwords, and providing general user assistance. Support staff typically use remote tools and ticketing systems to resolve common issues quickly and escalate more complex problems to higher support levels.
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It Support Level 1 jobs near you
Infographic showing various It Support Level 1 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Technician

Salinas, CA • On-site

GOODWILL CENTRAL COAST
Retail • 501 - 1,000 employees
Learn more about GOODWILL CENTRAL COASTexternal

$27 - $28/hr

Other

Medical, Retirement, PTO

Re-posted 12 days ago

Key responsibilities

  • Provide help desk and technical support to employees across multiple locations

  • Troubleshoot computers, printers, mobile devices, and network connectivity issues

  • Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint

Job description

IT Support Technician
Goodwill Central Coast - Salinas, CA
Join a Mission-Driven Organization Making a Difference Across the Central Coast
Goodwill Central Coast is seeking a solutions-oriented IT Support Technician to join our Information Technology team. This position is based in Salinas, California and provides technical support throughout our tri-county operations, including regular travel to Santa Cruz County and San Luis Obispo as needed.
At Goodwill Central Coast, we believe work changes lives. Through our mission programs, retail operations, workforce development services, and community partnerships, we help individuals overcome barriers to employment and achieve greater independence. Our team members play a direct role in supporting that mission every day.
Position Summary
The IT Support Technician provides first-level technical support for employees across retail stores, administrative offices, warehouse operations, and donation centers. This role serves as a key point of contact for troubleshooting hardware, software, Microsoft 365, mobile devices, printers, user access, and basic network connectivity issues.
This is an excellent opportunity for someone who enjoys helping others, solving technical problems, and working in a fast-paced, mission-driven environment.
Responsibilities Include
  • Provide help desk and technical support to employees across multiple locations
  • Troubleshoot computers, printers, mobile devices, and network connectivity issues
  • Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint
  • Assist with onboarding and offboarding including equipment setup and account administration
  • Install, configure, and maintain workstations and technology equipment
  • Maintain IT inventory and documentation
  • Support conference room and audiovisual technology
  • Coordinate repairs and vendor service requests
  • Escalate advanced technical issues when necessary

Qualifications
  • Associate degree in Information Technology, Computer Science, or related field preferred
  • Minimum three years of technical support or help desk experience preferred
  • Experience supporting Windows Environments and Microsoft 365
  • Strong troubleshooting, communication, and customer service skills
  • Ability to work independently, prioritize multiple requests, and maintain professionalism under pressure
  • Valid California driver's license and ability to travel throughout Santa Cruz, Monterey, and San Luis Obispo Counties as needed

Why Join Goodwill Central Coast?
  • Mission-driven work that positively impacts local communities
  • Collaborative and supportive team environment
  • Opportunity to work with a wide variety of technology systems and operations
  • Stable nonprofit organization serving the Central Coast for decades
  • Meaningful work with opportunities for growth and development
  • Company sponsored health benefits, vacation, sick, 7 paid holidays, 403 (B) with company match, and cell phone reimbursement.

Location
Based in Salinas, CA with travel to Santa Cruz County and other regional locations as needed.
Apply Today
If you are passionate about technology, customer service, and supporting a purpose-driven organization, we encourage you to apply and become part of the Goodwill Central Coast team.
Pay $27- $28 per hour

Apply