Kaseya Jobs (NOW HIRING)

Since 1996, Networking For Future, Inc. (NFF) has been engineering the backbone of mission-critical systems for government and enterprise clients. With headquarters in Washington, DC, we provide expert technology consulting and design-build solutions that solve complex challenges and deliver measurable real-world results.

NFF is an ISO 27001:2022 and ISO 9001:2015 certified company. Our expertise includes solutions for Artificial Intelligence Enablement, Data Center & Cloud, Intelligent Networks, Secure, Connected IoT Technologies, Professional and Managed Services, Workforce Solutions and Zero Trust Strategies. NFF leverages a strategic portfolio of over 200 industry-leading technology brands to deliver precisely tailored solutions that align with each client's unique requirements and mission objectives.

NFF is a Cisco Gold Integrator Partner, Splunk Partner, Arista Partner, Cohesity Partner, Apptega Partner, NetApp Gold Partner, VMware Enterprise Partner, Alloterra Labs Partner, Axis Communications Partner, Asimily Partner, Signify Partner, Rapid7 Partner, Foresite Partner, Arctic Wolf Partner, Microsoft Certified Silver Partner, and Dell Solution Provider Partner.

NFF also holds GSA Schedule 47QTCA21D0047 and many other government contract vehicles.

• Utilize the Kaseya IT management platform for efficient endpoint monitoring.
• Configure and deploy Kaseya policies for endpoint devices, ensuring compliance with organizational IT standards.
• Monitor device health, apply updates, and address alerts generated by Kaseya.
• Troubleshoot and resolve Kaseya-related issues, escalating to the product owner when necessary.

• Manage integrations of Oomnitza with other IT systems (e.g., Kaseya, Intune, Absolute) to streamline asset tracking and reporting.
• Generate reports and dashboards on asset utilization, compliance, and lifecycle status for stakeholders.

• Administer and configure Microsoft Intune for endpoint management, ensuring proper device enrollment and compliance with company policies.
• Manage Intune policies for mobile device management (MDM) and mobile application management (MAM).
• Deploy and update apps, security settings, and configurations via Intune.
• Troubleshoot device enrollment issues and provide backend support for Intune-related problems.
• Implement secure device management practices, including encryption, remote wipe, and conditional access policies.

• Provide technical assistance to end-users, troubleshooting hardware and software issues across desktops, laptops, and mobile devices.
• Act as the primary point of contact for user support inquiries related to endpoint management, system access, and IT hardware.
• Resolve support tickets promptly and efficiently, escalating complex issues to the appropriate teams when necessary.
• Support device deployment, imaging, and configuration for new or existing users.

• Assist with the maintenance and administration of IT systems, ensuring seamless integration between Kaseya, Oomnitza, Intune, and other tools.
• Monitor system performance, identify and resolve issues, and recommend improvements for reliability and scalability.
• Collaborate with IT teams to optimize workflows, reduce manual tasks, and improve overall system efficiency.
• Conduct periodic health checks and updates for IT systems and infrastructure.

• Maintain detailed documentation for Kaseya, Oomnitza, and Intune configurations, policies, and workflows.
• Document troubleshooting steps, resolutions, and system changes for future reference.
• Generate regular reports on IT asset usage, endpoint compliance, and system performance for IT management.

• System Uptime: Percentage of time Kaseya, Oomnitza, and Intune systems are fully operational.
• Ticket Resolution Time: Average time to resolve support tickets related to endpoint management or IT issues.
• Asset Data Accuracy: Percentage of IT assets accurately documented in Oomnitza.
• Policy Compliance: Percentage of managed devices compliant with Intune policies.
• User Satisfaction: Feedback from users on the quality and timeliness of support provided.

Telecom and Phone System Support

• Install, configure, and maintain Avaya phone systems (handsets, voicemail, and system servers).
• Manage, test, and troubleshoot analog and digital fax lines to ensure clear transmission.
• Monitor voice and data lines, coordinating with external telecom carriers and service providers to resolve outages.
• Handle moves, adds, and changes (MACs) for all staff extensions and telecommunications hardware. 

Qmatic System Support

• Support the Qmatic customer journey and queue management systems.
• Troubleshot system endpoints, including ticket printers, digital signage, and audio-visual displays.
• Coordinate with IT and facility stakeholders to ensure seamless integration between the Qmatic software and the organization's LAN/WAN infrastructure.

• Bachelor’s degree in computer science, Information Technology, or a relevant field; equivalent work experience may be considered.
• Relevant certifications within the technical domain (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate) are strongly preferred
• Proven experience as a Technical SME or similar role, with a minimum of 10 years in IT asset management and network support.
• Extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAM.
• Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
• Excellent communication and interpersonal skills, capable of interacting effectively with stakeholders at all levels.
• Demonstrated leadership abilities, with a track record of successfully driving IT initiatives and projects.

NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:

• Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
• STD, LTD, Supplemental life insurance and ADD&D
• Comprehensive 401k plan
• Paid Time Off

NFF is an Equal Opportunity Employer.

Important Notice: All NFF Inc communications come from @nffinc.com. Emails from other domains claiming to be NFF are likely scams. Be cautious, verify senders, and report suspicious messages immediately.