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Kaseya Jobs (NOW HIRING)

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive ...

Kaseya Careers

Tax Manager

$113K - $148K/yr

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive ...

Kaseya Careers

Account Manager, SMB accounts

Miami, FL · On-site

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive ...

Kaseya Careers

Account Manager, SMB accounts

Miami, FL · On-site

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive ...

Kaseya Careers

Manager, Account Management

Miami, FL · On-site

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive ...

Kaseya Careers

Content Specialist

Brentwood, TN · On-site

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive ...

Kaseya Careers

Communications Coordinator

Franklin, TN · On-site

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive ...

Kaseya Careers

Senior Software Engineer

Miami, FL · On-site

$117K - $154K/yr

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive ...

Kaseya Careers

Strategic Account Manager

Miami, FL · On-site

Position Summary Kaseya is seeking a results-oriented and client-focused Strategic Account Manager to cultivate long-term relationships with our most strategic customers. This role is critical to ...

Kaseya Limited

Content Specialist

Brentwood, TN · On-site

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive ...

Kaseya Limited

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive ...

Kaseya Careers

Release Train Engineer

Miami, FL · On-site

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive ...

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Kaseya information

See salary details

$11K

$68.6K

$115.5K

How much do kaseya jobs pay per year?

As of Sep 15, 2026, the average yearly pay for kaseya in the United States is $68,571.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $75,500.00 per year, depending on experience, location, and employer.

What does a Kaseya job typically involve?

A job at Kaseya usually involves working with IT management and automation solutions, supporting clients in managing their IT infrastructure, and helping businesses streamline their IT operations. Employees may work in roles such as technical support, software development, sales, or customer success. The work environment is fast-paced and technology-driven, focusing on delivering innovative solutions to global customers. Kaseya values adaptability, teamwork, and continuous learning to keep up with evolving industry trends.

What are the key skills and qualifications needed to thrive as a Kaseya IT administrator?

To thrive as a Kaseya IT Administrator, you need expertise in IT systems management, remote monitoring, and troubleshooting, usually backed by relevant IT certifications such as CompTIA, Microsoft, or Kaseya-specific training. Familiarity with Kaseya VSA, patch management tools, scripting languages, and ticketing systems is essential. Strong analytical thinking, communication, and customer service skills help in resolving issues efficiently and supporting users. These skills are crucial for maintaining secure, stable IT environments and delivering proactive support to clients or internal teams.

What are some common challenges faced by IT professionals working with Kaseya's platform, and how can new hires best prepare for them?

IT professionals using Kaseya's platform often encounter challenges such as managing multiple client environments, handling complex automation tasks, and staying updated with frequent software updates. New hires can best prepare by familiarizing themselves with Kaseya's documentation, participating in official training modules, and staying engaged with user communities to learn troubleshooting tips. Collaborating closely with team members and proactively communicating about issues also helps ensure smooth operations and professional growth within a managed services environment.

What is the difference between Kaseya vs Network Administrator?

AspectKaseyaNetwork Administrator
CertificationsIT certifications, such as CompTIA Network+ or Microsoft CertifiedNetwork+ or Cisco CCNA often preferred
Work EnvironmentIT service management, remote monitoring, and automation toolsManaging and maintaining network infrastructure on-site or remotely
Industry UsageIT managed service providers, MSPs, and internal IT teamsCorporate, enterprise, and small business networks
Primary FocusIT automation, remote management, and monitoringNetwork setup, troubleshooting, and security

While Kaseya focuses on IT management and automation solutions, Network Administrators handle the day-to-day management of network infrastructure. Both roles require technical certifications and are vital in IT environments, but Kaseya is more tool-oriented, whereas Network Administrators are operational roles managing networks directly.

Does Kaseya offer remote jobs?

Kaseya offers remote job opportunities for various roles, including IT management, support, and software development. Many positions are designed to be performed remotely, often requiring familiarity with remote collaboration tools and cybersecurity best practices.
More about Kaseya jobs

What cities are hiring for Kaseya jobs?

Cities with the most Kaseya job openings:

What states have the most Kaseya jobs?

States with the most job openings for Kaseya jobs include:

What job categories do people searching Kaseya jobs look for?

The top searched job categories for Kaseya jobs are:

Infographic showing various Kaseya job openings in the United States as of September 2026, with employment types broken down into 71% Full Time, 26% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $68,571 per year, or $33 per hour.

Technical Support Engineer

Orlando, FL • On-site

Kaseya Careers
See more jobs at Kaseya Careersexternal

Full-time

Posted 7 days ago

Job description

About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
At Kaseya, we don't just raise the bar. We build it.
The Role
To strengthen our global support organization, Kaseya is seeking a Technical Support Engineer - L1 to join our team in Orlando, Florida.
As a Technical Support Engineer - L1, you will provide high-quality technical support to Kaseya customers while helping ensure an exceptional customer experience. You will troubleshoot technical issues across operating systems, networks, servers, storage, virtualization, and other IT infrastructure while meeting or exceeding established service and performance KPIs.
You will interact directly with customers through chat, phone, and support tickets, maintaining a professional, courteous, and customer-first approach throughout every interaction.
This is an excellent opportunity for a technically curious, customer-focused professional who enjoys troubleshooting complex issues and thrives in a fast-paced support environment.
Key Responsibilities
  • Provide Level 1 technical support to Kaseya customers through chat, phone, and support tickets.
  • Diagnose, troubleshoot, and resolve issues across Windows, Linux/UNIX, and macOS environments.
  • Troubleshoot server, workstation, networking, storage, virtualization, and operating system issues.
  • Analyze system and application logs to identify potential causes of technical problems.
  • Assist customers with Active Directory, Group Policy, permissions, and Windows Server administration.
  • Troubleshoot TCP/IP, DNS, DHCP, HTTP/HTTPS, firewall, connectivity, latency, and packet-loss issues.
  • Maintain accurate documentation of customer interactions, troubleshooting steps, and resolutions.
  • Meet or exceed established support KPIs and service expectations.
  • Deliver a professional and customer-first experience while building strong, long-term customer relationships.
  • Collaborate with internal teams and escalate complex technical issues when appropriate.
Required Skills & Qualifications
  • Working knowledge of major operating systems, including Linux/UNIX, Windows, and macOS.
  • Familiarity with virtualization technologies, including VMware and Hyper-V.
  • Experience troubleshooting BIOS/UEFI and system boot issues.
  • Hands-on experience using Linux commands, PuTTY, and SSH for troubleshooting.
  • Experience performing basic system and application log analysis beyond Windows Event Viewer, including /var/log/ and application logs.
  • Experience troubleshooting Windows Server and workstation hardware.
  • Knowledge of Windows Server Core management and administration, including roles and features and disk management.
  • Understanding of Active Directory permissions (ACLs) and Group Policy.
  • Familiarity with NAS, SAN, tape, USB, RAID configurations, and virtual storage concepts.
  • Understanding of file systems, including NTFS, FAT, and ext4, as well as permissions, backup, and recovery concepts.
  • Basic knowledge of Microsoft Exchange Server, Microsoft SQL Server, and Oracle database commands.
  • Understanding of the OSI model and experience troubleshooting network technologies including TCP/IP, DNS, DHCP, and HTTP/HTTPS.
  • Experience using networking and CLI troubleshooting tools such as ping, ipconfig, Nmap, and traceroute.
  • Familiarity with firewall rule configuration, blocked-port troubleshooting, latency identification, and packet-loss analysis.
  • Excellent written and verbal communication skills.
  • Strong customer-service orientation and problem-solving skills.
Preferred Qualifications
Industry-recognized certifications or equivalent professional experience in one or more of the following areas are preferred:
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Server+
  • CompTIA Security+
  • Microsoft Certified: Azure Administrator
  • Red Hat Linux certifications
  • VMware Certified Professional (VCP)
  • AWS Certified Solutions Architect
Equal Employment Opportunity
Kaseya provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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