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Software Customer Support Jobs in Georgia (NOW HIRING)

Dot Compliance

Customer Support Team Lead

Atlanta, GA · On-site +1

We are a young and innovative software company looking to dramatically change how pharma, biotech ... Role Overview As a Customer Support Team Lead, you will manage the day-to-day operations of our ...

DataPath

Software Co-Op (57285)

Duluth, GA · On-site

All our solutions are backed by industry leading MaxView Enterprise software, customer care and field support. MaxView provides a single, consistent interface to manage all equipment, elements, and ...

DATAPATH INC

Software Co-Op (57285)

Duluth, GA · On-site

All our solutions are backed by industry leading MaxView Enterprise software, customer care and field support. MaxView provides a single, consistent interface to manage all equipment, elements, and ...

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Showing results 41-60

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Georgia

Software Customer Support information

See Georgia salary details

$25.8K

$38.3K

$51.5K

How much do software customer support jobs pay per year?

As of Aug 7, 2026, the average yearly pay for software customer support in Georgia is $38,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $41,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Georgia? For Software Customer Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Georgia look for? The top searched job categories for Software Customer Support jobs in Georgia are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,260 per year, or $18.4 per hour.

Customer Support Team Lead

Dot Compliance

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Description
Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on the world's most innovative cloud technology provider, Salesforce.com. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes.
Role Overview
As a Customer Support Team Lead, you will manage the day-to-day operations of our North America customer support team, ensuring a seamless and consistent experience for our customers. You will be responsible for driving regional operational excellence, coaching and developing Customer Support Engineers, and collaborating with cross-functional teams to ensure support cases are handled to the organization's service levels. This role is a strong next step for someone looking to grow their leadership as our global team scales.
Key Responsibilities
Day-to-Day Support Activities
  • Manage an active caseload as a product expert and serve as the primary escalation point to directly resolve critical regional customer issues.
  • Participate in on-call rotation (once every 4-6 weeks) alongside other US-based team members.

Leadership & Team Management
  • Lead, mentor, and develop a small team, conducting regular one-on-ones and coaching
  • Manage onboarding, and training programs to support team growth and operational consistency.

Operational Excellence
  • Oversee daily queue health, ensure SLA adherence, and drive team KPIs (like CSAT and response times) while optimizing support processes and maintaining our Knowledge Base.

Cross-Functional Collaboration
  • Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate customer or product issues and ensure seamless case handling and timely resolution of cross-functional issues.

Requirements
  • 5+ years of experience in Customer Support for SaaS or enterprise software.
  • 2+ years managing teams or informal leadership roles within a Support organization.
  • Experience with Salesforce administration or highly customizable softwares
  • Proven ability to carry an active support caseload while contributing to team operations and performance.
  • Strong analytical skills and experience using support tools (e.g., Zendesk, Salesforce Service Cloud, Intercom, Freshdesk).
  • Excellent proactive communication and cross-functional collaboration skills
  • Familiarity with AI-powered support tools, knowledge management, and proactive support strategies-Preferred.
  • Bachelor's degree or equivalent experience in Technology, Business, Management, or a related field-Preferred.

Benefits:
  • 401(k) plan with company match
  • Paid parental leave
  • Comprehensive health, dental, and vision insurance
  • Monthly stipend for internet and mobile phone expenses
  • Flexible PTO and remote-first work environment
  • Professional development and leadership training

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